The Essenials of Managing Conflic - Final

Which statement is most characteristic of the avoiding conflict style? "What can I do to make you happy?" "I don't think we should talk about it right now." "If we put our heads together, maybe we can meet everyone's needs." "I really think we should try things my way."

"I don't think we should talk about it right now."

Martha is a nurse, and she wants to take on more night shifts in order to increase her salary and to position herself better for a leadership role. This change would be hard on her spouse, Ryan, who would need to take on more responsibility for the care of their children during the daytime while Martha sleeps. After a few arguments about Martha's proposal, Ryan decided he wanted to use a collaborating approach to resolve the conflict. Which of the following would best fit with the collaborating conflict style? "This plan is not workable. In fact, I really think we'd all be better off if you would start working part-time instead of full-time." "I think we can find a way to make this work. I can take on more responsibility for getting the kids to school in the morning while you sleep, but you may have to help out more with picking them up from their after-school activities." "I don't really want to talk about it until summer vacation is over. Once the kids are back in school, we can figure out whether this change can work." "Fine, Martha, I will figure out a way to arrange my work schedule so that I can be responsible for getting the kids to school in the morning. But I still don't feel like you fully understand how disruptive this is going to be for us all."

"I think we can find a way to make this work. I can take on more responsibility for getting the kids to school in the morning while you sleep, but you may have to help out more with picking them up from their after-school activities."

Lana described the escalation of the conflict as it moved to increasingly intense stages. Which of her statements describes the crisis stage? "Then we had a fight and other people took sides in the last meeting." "It seems like the only communication going on is yelling and fighting." "Soon I had trouble talking with her, because I didn't think she understood my perspective." "At first, it was just kind of awkward— I could sense something was wrong between Ali and me."

"It seems like the only communication going on is yelling and fighting."

Shante: "We could do neither for now, and set up a savings plan. Over the next year, we could put half of the money into a vacation fund and half of the money into a car fund. "Mark: "I'm not willing to wait that long." "I hear what you're saying, and I sympathize with you." "But I really need a new car, because riding the bus to work takes me three times longer than driving to work would." "I'm not willing to wait that long." "Over the next year, we could put half of the money into a vacation fund and half of the money into a car fund."

"Over the next year, we could put half of the money into a vacation fund and half of the money into a car fund."

Which of Victor's statements describes the discomfort stage of a conflict? "That morning, I could tell that something had happened because she wasn't looking me in the eye." "Of course, she accused me of being too controlling, and the argument escalated from there." "Then I found out that she lied to me about where she'd been the night before." "Everything ends up in a shouting match, especially since Sunday."

"That morning, I could tell that something had happened because she wasn't looking me in the eye."

Lois and Vic were antagonistic coworkers who avoided each other and only spoke when work required it. Even then, communication was nearly impossible between the two. Each suspected the other of undermining projects. One day, Lois went to her boss and demanded that Vic be fired. Lois' boss intervened in the conflict, and asked Vic if he would like to be reassigned to a different department. Vic eagerly agreed, and Lois and Vic shook hands. Which of the following best describes the status of their conflict now? Lois and Vic have entered the post-conflict stage and can now be presented with a resolution. Lois and Vic will likely reach resolution soon. Resolution has allowed for Lois and Vic to reach the post-conflict stage.

Although neither Lois' nor Vic's needs have been met, they have entered the post-conflict stage.

Which of the following is an example of the pre-conflict stage of conflict? Avery asked her husband, Rick, to pick up some soy milk at the store. Rick picked up regular milk, which he thought was healthier, even though Avery disliked regular milk. Avery asked her husband, Rick, to pick up some soy milk at the store. "Why did you buy regular milk when you know I don't like it?" she cried when he returned. She felt upset that Rick wasn't paying attention to her needs. Avery asked her husband, Rick, to pick up some soy milk at the store. Rick resolved to be more attentive to her needs after they argued over the fact that he bought regular milk instead of soy milk. Avery asked her husband, Rick, to pick up some soy milk at the store. He felt irritated when Avery yelled at him to go back to the store because he bought regular milk instead of soy milk.

Avery asked her husband, Rick, to pick up some soy milk at the store. Rick picked up regular milk, which he thought was healthier, even though Avery disliked regular milk.

Select the true statement about collaborative law as a conflict resolution process. Collaborative law works best when the separating couple is willing to work together toward a solution. The resolution reached at the end of the collaborative law process is called a participation agreement. Collaborative law can address the financial issues in a divorce, but not custody issues. Collaborative law requires a mediator, but the presence of lawyers is optional.

Collaborative law works best when the separating couple is willing to work together toward a solution.

Prior to the incident, Gina and her daughter had a good relationship, but now everything feels different. Which of the following explains why Gina feels the conflict is at the tension stage? Gina and her daughter no longer have as strong a relationship as they once did. Gina and her daughter are intentionally trying to harm one another. Gina and her daughter are finding communication difficult to impossible. Gina is now aware of her daughter's role in her discomfort.

Gina and her daughter are finding communication difficult to impossible.

Which of the following is a goal of restorative justice, which the judge might have felt was valuable in Justin's case? It believes that punishment can effectively change behavior. It asks the offender to take responsibility for his/her actions and their consequences. It removes the offender from the community. Although victim satisfaction suffers, it is cheaper than the traditional court system.

It asks the offender to take responsibility for his/her actions and their consequences.

In what way does shuttle diplomacy differ from conciliation? The intervener moves between parties to resolve the conflict. It addresses intangible issues, such as emotions and communication. It is beneficial for parties who are uncomfortable meeting face-to-face. Its sole focus is to relay tangible issues/information between parties.

Its sole focus is to relay tangible issues/information between parties.

Jaime feels as though her coworker, Hillary, is a being a little quieter than usual. Since this is unusual behavior, Jaime suspects that it has to do with her criticism of Hillary in a recent meeting. Jaime starts to feel a little annoyed that Hillary is upset over such a small thing. What is the best approach for addressing their conflict at this stage of misunderstanding? Jaime says to her boss, "I think Hillary has a difficult time accepting criticism." Jaime does nothing and waits for the conflict to go away. Jaime says to Hillary, "Why are you making such a big deal out of a little thing?" Jaime says to Hillary, "I feel as though you've been distancing yourself from me since that last meeting. Did what I said upset you?"

Jaime says to Hillary, "I feel as though you've been distancing yourself from me since that last meeting. Did what I said upset you?

Select the scenario that represents the incident stage of a conflict. Marta has been traveling a lot for work, and her husband tells her that he's feeling neglected. Hailey has been feeling anxious about whether or not her new stepson will get along with her other children. Casey's boyfriend wants her to meet his parents, and Casey is feeling a little nervous about the idea. Moses and his son haven't spoken in years, ever since his son decided to join the army.

Marta has been traveling a lot for work, and her husband tells her that he's feeling neglected.

In which of the following scenarios would conciliation as a conflict resolution process be preferred? Tristram and his neighbor are having a dispute over noise levels. They want a conflict resolution process that will help change their relationship, regardless of whether or not an agreement is reached. Ted and his husband, Daniel, need a conflict resolution process that will create a safe space for them to communicate their needs to one another. Martha is having a dispute with her neighbor. She's interested in resolving the dispute in a reasonably friendly manner, but she wants to discuss her needs in private. Raul and Martina are hoping to find a resolution to their dispute that fulfills both of their needs.

Martha is having a dispute with her neighbor. She's interested in resolving the dispute in a reasonably friendly manner, but she wants to discuss her needs in private.

Two nations are interested in negotiating a reduction in their nuclear arms, and they need a resolution process that will focus on tangible outcomes. Which conflict resolution process is the best for this particular conflict? Collaborative law Conciliation Shuttle diplomacy Restorative justice

Shuttle diplomacy

Select the true statement about arbitration as a conflict resolution technique. Arbitration is unique because it always involves a decision made by a group of arbitrators instead of a single person. The arbitrator must be a legal professional or expert on the topic of the disagreement in order to be able to arbitrate the conflict. The decision reached during arbitration is called an "award" and is legally binding and enforceable by law. Arbitration is slower and more expensive than court.

The decision reached during arbitration is called an "award" and is legally binding and enforceable by law.

Derek asks if Tom's wife won't let him play, but Tom replies, "No, she'd be fine if I went. But she has a class on Thursday nights to get her nursing certificate, and someone has to watch the kids. I decided I should miss the games so she can get her certificate. "Tom's conflict style in this situation would be called accommodating for which of the following reasons? Tom preferred to meet his wife's needs rather than his own. Tom can play poker again when his wife's class is finished. Tom and his wife are both meeting their goals. Tom is trying to hint to Derek that he does not like poker without telling him outright.

Tom preferred to meet his wife's needs rather than his own.

"But Samir's approach is too soft, and nobody will take us seriously! Do you want to be successful or not? We need to be authoritative in our approach," Martin said. By taking into account the fact that cultural differences may influence behavior, perception, or interpretation, Samir was thinking __________ when determining the proposal approach. intraculturally subculturally interculturally cross-culturally

cross-culturally

Ruth, a mediator, begins to plan for a mediation session with John and Heidi, who are seeking a divorce. They have a large amount of assets to untangle, so Ruth invites their accountant to attend the session too, so that he can review the couple's finances in detail. Ruth thinks that the accountant should be present for this portion of the mediation, so that John and Heidi have the same interpretation of their financial information. By inviting the accountant to the session, Ruth is trying to avoid __________ conflict. values-bas

data-based

Mark and Jennifer, two conflict resolution mediators, met for coffee on Friday morning to make some plans for the weekend."What can I get you?" asked Mark, when he spotted Jennifer sitting at a table."The biggest size coffee they sell," Jennifer responded with a sigh. "This week has been crazy. Do you remember that divorce mediation I was telling you about? The one that started last week?""Sure," said Mark. "I remember that you told the couple that they'd decide on an agreement, and you wouldn't suggest anything that they should or shouldn't put into it. "The form of mediation that Mark described is called __________.

facilitative mediation