Therapeutic communications

fidgeting

Nervousness, anxiety

70 percent of communication is?

Nonverbal

Content of the communication

messages

Feedback

occurs when the receiver and sender both verify their perception of the message. Can be verbal or non verbal

Rubbing the nose

puzzlement

Who decodes the message?

receiver

Who encodes the message?

sender

receiver

the person who decodes a message

Whitened knuckles and clenched fists

Anger

What percentage of communication accounts for what is actually being said? A. 70% B. 7% C. 23% D. 50%

B. 7%

One characteristic of empathy is that it A. Follows moral and ethical principles, and is honest and accountable. B. Identifies with the client and feels what he or she is feeling. C. Expresses kindness, caring, and respect. D. Cultivates a positive, supportive outlook.

B. Identifies with the client and feels what he or she is feeling.

Group of gestures, facial expressions, postures

Clustering

Logical and in order

Cohesiveness

Consistent with one another

Congruency

does not include unnecessary information

Consciousness

Becoming skilled in professional interaction requires? A. Adhering to your own cultural customs B. Aligning with the client's values C. Internal and external congruence D. Caring about the client

D. Caring about the client

What term is not one of the five c's of communication? A. Courteous B. Clear C. Complete D. Competent

D. Competent

A PCP might use social media to report laboratory results to a patient. True or false

False

Finger tapping commonly indicates difference true or false

False

Listening with a third ear means to Listen with your ears and your eyes. True or false

False

One of the greatest barriers to listening occurs when receivers misinterpret the message. True Or false

False

Rubbing the nose usually indicates deception true or false

False

Verifies perception

Feedback

integrity

Honest, follows moral and Ethical principles, is accountable

The transmission

How the message is actually sent is known as the transmission, like telephone, email, texting, face to face

empathy

Identifies with client, Feels what client is feeling

finger tapping

Impatience, nervousness, rudeness

shrugged shoulders

Indifference, discouragement

What is one of the greatest barriers to listening?

It occurs when receivers find themselves thinking about something else while trying to listen

Competency

Knowledgeable, skilled, competent in performing skills, dependable, demonstrates initiative, desires to continue to learn.

The primary sensory involved in verbal communication is?

Listening

What are the three selvrs

The ideal self, the public self, and the real self

Is often synonymous with reassurance, understanding, and caring, but helping professionals must be sensitive to a clients level of acceptance to it.

Touching

A PCP might use social media to remind everyone to get a flu shot. True or false?

True

In Western culture, 4 to 12 feet is considered public space whereas personal space is 1 1/2 to 4 feet.. true or false

True

self-assessment helps us determine who we are seen by as ourselves and by others. True or false

True

What are the 5 C's of communication

1. Complete 2. Clear 3. Concise 4. Cohesive 5. Courteous

Effective team communication is A. Built on trust B. Better when written C. Rarely influenced by culture D. Always more effective face to face

A. Built on trust

In order to have positive self-acceptance, we must have A. Congruency among our three selves B. A balanced public and ideal self C. A stronger public self D. A smaller hidden self

A. Congruency among our three selves

What is listening with a third ear

Being aware of what the client is not saying or picking up on hints as to the real message

The goals of effective listening include all of the following except: A. Listening to what is not being said B. Determining how accurately the message was received. C. Hearing clients accurately D. Providing a response that offers a solution

D. Providing a response that offers a solution

Therapeutic communication involves both professional and Skills? A. Interpersonal B. Social C. Verbal D. Technical

D. Technical

Sender

Encodes or creates the messages

Message

Speaking, listening, gesturing, writing

Personal space refers to

The distance at which we are comfortable with others