TO 1001 A+
A technician located at a branch office can't communicate with a company server at the home office. Which of the following commands could be used to determine where the communication is blocked?
tracert
Which of the following printers would produce the highest print quality?
00 DPI
ou have been asked to implement a RAID 5 solution for an engineer's desktop workstation. What is the minimum number of hard disks that can be used to configure RAID 5?
3
One of the video editors in your company is worried that he may lose a lot of data if his hard drive fails. He has asked you to come up with a solution. To do this, you have decided to implement a RAID 10 solution on his desktop workstation. Which of the following is the MINIMUM number of hard disks that can be used?
4
You need to purchase a case that meets the following criteria: Compatible with most form factors At least two external and internal bays Good balance of size and space Which case type should you purchase?
ATX mid-tower
You have a computer with a Pentium 4 CPU and two PC-2400 DDR modules. The motherboard has room for two additional memory modules, and you'd like to install two PC-4000 modules. Which of the following statements is true?
All memory will operate at 300 MHz.
You are in the process of purchasing several new Windows-based computers to replace broken or outdated computers. You have heard that solid state drives (SSDs) can significantly increase the overall performance of the system. Which of the following BEST describes the features of solid state drives (SSDs) compared to hard disk drives (HDDs)? (Select TWO).
An SSD opens files faster than an HDD. An SSD uses flash technology to store data.
A Blu-ray disc has the greatest storage capacity of all optical media. A single-sided Blu-ray disc holds up to 25 GB of data. Dual-layer or double-sided discs double the storage capacity. Experimental 20 layer Blu-ray discs hold up to 500 GB. Single-layer, single-sided DVDs hold about 4.7 GB. A dual-layer or double-sided DVD can hold up to 8.5 GB; a dual-layer, double-sided DVD can hold up to 17 GB.
BD CD DVD
Which Blu-ray standard defines rewritable disks?
BD-RE
ou have just received a frantic call from a customer. She informs you that after turning her computer on, she received the following error: The SMART hard disk check has detected an imminent failure. Which of the following is the BEST first step to take?
Back up all important data and files.
Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?
Developing roller
You replaced the print cartridge on an inkjet printer. Which of the following BEST describes the next step you should perform?
Calibrate the printer.
You have purchased an LED monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution to 1440 x 900 with 32-bit color. The display on the screen seems to be pixilated. Which of the following solutions is MOST likely to fix this problem?
Change the screen resolution to the native resolution of the monitor.
You have an existing system that has a single DDR3 memory module installed. You would like to add more memory to the three remaining empty memory slots. Which of the following steps should MOST likely be taken to make sure you get the right memory for the system? (Select TWO).
Check the motherboard documentation to find which modules are supported. Purchase additional modules that are the same as what is currently installed.
You want to upgrade all memory in your system with the fastest memory available. Which of the following should you choose?
Choose the type of memory that is supported by your motherboard.
A technician is replacing a cable modem. The cable from the cable company has an inner solid wire conductor and an outer mesh conductor separated by PVC plastic insulation. Which of the following network cable types is being used?
Coaxial cable
Vera has brought her notebook computer to you for repair. After listening to her describe its symptoms, you hypothesize that the notebook may have a malfunctioning keyboard. Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced?
Connect an external keyboard. Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks.
You are running Windows 10 on your computer. You want to decrease the time it takes to write data to your drives. To do this, you have decided to create a Windows software RAID system using a striped volume. Before you create the striped volume, which action MUST you take?
Convert basic disks to dynamic disks.
Which of the following functions are performed by the TPM?
Create a hash based on installed system components
While sorting through a box of cables in your storage room, you find one that matches the configuration shown in the image. Which of the following BEST describes the type of cable configuration and the purpose for which it would be used?
Crossover cable configuration used to connect computers directly to one another for networking.
You are providing telephone support for a user who is trying to connect a computer to a projector. You know that the projector only has a VGA port. How would you describe the connector that the user should look for?
D-shaped with 15 pins
The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound. Which of the following cable types would work BEST for connecting his laptop to the display?
DMI
You are helping a customer over the phone. The customer needs to connect a monitor that uses a digital interface. Which port should you instruct her to look for on the back of her PC?
DVI
You have a computer with three hard disks. A RAID 0 volume uses space on Disk 1 and Disk 2. A RAID 1 volume uses space on Disk 2 and Disk 3. Disk 2 fails. Which of the following is true?
Data on the RAID 1 volume is accessible; data on the RAID 0 volume is not.
Which of the following BEST describes a key feature of the DisplayPort interface used for connecting video monitors to computers?
DisplayPort can send both video and audio signals over the same cable
The PCI sound card in your computer has stopped working. You decide to use the motherboard's integrated sound until you can replace the PCI sound card. After removing the PCI sound card and powering on the computer, you have no sound ,and the built-in sound card does not show up in Device Manager. To solve this issue, which of the following is the BEST action to try first?
Edit the CMOS settings and enable the onboard sound.
Which of the following is a wired networking method most commonly used today by desktop PCs and other network devices to connect to a local area network?
Ethernet
Which of the following devices allows network communications to be transmitted over existing AC power lines?
Ethernet over Power
Which of the following BEST describes the chipset?
Facilitates communication between the processor, memory, and peripheral devices.
A customer is upgrading the routers and switches in their network. The signal source in these network devices is a light-pulse. Which of the following network cabling options is MOST likely being used in this upgrade?
Fiber optic
A technician works in a factory where there is a significant amount of EMI (electromagnetic interference) emissions. Due to this EMI, several of the computers that control the factory's manufacturing machines are unable to communicate with the network. Which of the following network cabling options would be the BEST for reestablishing network communications?
Fiber optic
You are configuring an ADSL connection. Which of the following will be part of the configuration? (Select TWO.)
Filters or splitters RJ11 connectors
What is a major benefit STP provides that UTP does not?
Greater resistance to interference
You are using a crimper to attach an RJ45 connector to a Cat 6 UTP cable. You need to use the T568A standard to connect the individual wires to the connector. Which wire should be connected to pin 1?
Green with white
The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound. Which of the following cable types would work BEST for connecting his laptop to the display?
HDMI
Which of the following terms describes a PC card that you can insert and remove without rebooting the computer?
Hot swappable
Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? (Select TWO.)
Immunity to electromagnetic interference Greater cable distances without a repeater
You want to be able to monitor and filter VM-to-VM traffic within a virtual network. What should you do?
Implement a virtual firewall within the hypervisor.
You have installed a new computer with a quad-core 64-bit processor, 6 GB of memory, and a PCIe video card with 512 MB of memory. After installing the operating system, you see less than 4 GB of memory showing as available in Windows. Which of the following actions would MOST likely rectify this issue?
Install a 64-bit version of the operating system.
You have an existing computer running Windows 10. You want to configure a RAID 1 array in the computer. You install two new SATA drives, then use the RAID controller integrated in the motherboard to define a RAID 1 array using them. When you boot the computer, Windows does not show the logical RAID drive. What should you do?
Install the drivers for the RAID controller.
You need to connect a new USB scanner to the USB port on your computer. However, the first time you plugged the scanner in, it was not recognized. What should you do?
Install the scanner drivers and then connect the scanner to the USB port and complete the Add a Device wizard when it pops up.
You are an IT professional that works with home users. One of your customers works from home and uses multiple Windows computers as well as an Apple Mac computer. Your customer wants to be able to switch between his computers without changing the keyboard and monitor currently in use. Which of the following devices would BEST facilitate sharing his monitor and other input devices with all of his computers?
KVM switch
A technician must press a cable connector's retaining tab to remove a faulty fiber optic network cable. Which of the following connectors does the cable use?
LC
You have just received an order of various system components from an order you placed several weeks ago. One of the components is labeled as SODIMM memory. For which of the following was this memory MOST likely purchased?
Laptop computers
Which of the following battery types offers the greatest storage capacity in the smallest amount of space?
Lithium ion (LIB)
You are configuring a new system, and you want to use a RAID 0 array for the operating system using SATA disks and the RAID functionality built into the motherboard. Which of the following BEST describes the action you will take as part of the configuration?
Load the RAID drivers during operating system installation.
You have just finished upgrading the 250 W power supply in your desktop computer to a 450 W power supply. Now the BIOS doesn't recognize one of the hard disk drives in the system during POST. Which of the following troubleshooting steps is the BEST to try first?
Make sure that the hard disk is connected to the power supply.
A customer needs to use several applications. Currently, the computer cannot keep all the necessary applications open at the same time. Which of the following components should you consider upgrading?
Memory
A sales person requires that a large number of document, data, presentation, image, and video files be accessible on their personal mobile device when making sales pitches to new customers. A cloud solution is not feasible, since cellular and internet connections are not always guaranteed at a customer site. Which of the following accessories would a technician suggest to BEST meet the sales person's requirements?
Micro SD Card
You want to build a computer that can stand upright on a desk and takes up the least amount of space possible. Which case type should you select?
Micro-ATX slim tower
Which of the following motherboard form factors BEST allows for low-consumption power supplies?
Mini-ITX
You are in the process of configuring a new computer. The motherboard has four memory slots and supports dual-channel memory. You install two memory modules. When you boot the computer, the BIOS recognizes both modules, but the memory is not configured to run in dual-channel mode. What should you do?
Move the modules to the correct motherboard slots.
Which of the following is the most common method for removing RAM from a motherboard?
Move the tabs holding the RAM out of the way; pull straight up to remove the RAM.
A user pays for a retail purchase by placing a smart phone next to the merchant's reader. Which of the following mobile device connections is being used?
NFC
You have a DVD-ROM disc with no label, and you want to know if it has any important files on it. You insert the DVD-ROM into your optical media drive, then you double-click the drive letter for the optical drive to see the contents of the disc. If the DVD-ROM is not a valid disc, which error message will you see?
No Media
You decided to upgrade your PC with a faster processor. To do this, you ordered a new motherboard over the Internet that supports the processor you want to use. When it arrives, you discover that the motherboard uses the Micro-ATX form factor. Your current case is an ATX mid-tower with a standard ATX motherboard inside. What steps must be taken for the Micro-ATX motherboard to work in the ATX case?
No additional steps are necessary, the Micro-ATX motherboard can be installed in the ATX case.
Lloyd works for a graphic design company. He needs a monitor that accurately represents colors. Lloyd's monitor recently failed, and you have been asked to purchase a new one. You have been asked to find a monitor with a fast pixel refresh rate, low energy consumption, and very accurate colors representation. Which of the following types of display devices will BEST meet the requirements requested?
OLED
A technician connects two network switches using a twisted pair cable. Neither switch supports auto-uplinking. Which of the following identifies the TIA wiring standard required on each end of the cable?
One end must be T568A, and the other must be T568B.
Which of the following is an error detection technique that can detect errors with only one bit?
Parity
You are installing networking cable in the air space between the ceiling and the roof of a building. Which type of cabling should you use?
Plenum
A technician is running a network above a dropped ceiling that is also used for ventilation. The cable must be twisted pair and must be capable of Gigabit Ethernet speeds. Which of the following cables should be used?
Plenum-rated CAT-6a
What are two major concerns regarding IoT devices?
Privacy Hacking
To fix a problem you are having with your PC, you have determined that you must flash the computer's BIOS. Which of the following would MOST likely need to be completed prior to flashing the BIOS?
Properly identify the motherboard. Download the flash utility or tool from the manufacturer's website.
Due to a blackout, power is no longer coming from the wall outlet, and your computer is now off. You do not have a UPS, and you need to remove a disc out of the DVD drive. What is the easiest method for retrieving the disc?
Push an unbent paper clip into the hole on the front of the drive.
You are building a new computer that will contain two hard disks. To provide increased performance, you have decided to configure the drives using RAID technology. Which of the following will BEST meet your needs?
RAID 0 (stripping)
You have been asked to configure the drives in a computer. The end user wants to use striping without incorporating any fault tolerance. Which of the following will BEST meet these requirements?
RAID 0 (stripping)
Portable devices have a software-controlled switch that disables all wireless functionality. What is the name of this software-controlled switch?
airplane mode
One of your customers wants you to build a personal server that he can use in his home. One of his concerns is making sure he has at least one backup of their data stored on the server in the event that a disk fails. You have decided to back up his data using RAID. Since this server is for personal use only, the customer wants to keep costs down. Therefore, he would like to keep the number of drives to a minimum. Which of the following RAID systems would BEST meet the customer's specifications?
RAID 1 (mirror)
A computer being used by the HR department needs to ensure that all of the data on that computer is protected from a single hard disk failure. The data needs to be read as quickly as possible, and the HR department would like to maximize drive use as much as possible. This computer can use up to three hard drives. Which of the following RAID types would meet these requirements and provide the BEST data protection?
RAID 5
Which of the following drive configurations uses striping with parity for fault tolerance?
RAID 5
What is an advantage of RAID 5 over RAID 1?
RAID 5 improves performance over RAID 1.
A technician is installing a cable modem that supplies internet connectivity for a home office. Which of the following cabling types would be used to connect the cable modem to the cable wall outlet?
RG6
Which kind of connector do you use to connect a modem to a standard telephone line?
RJ11
Which connector is used with unshielded twisted pair (UTP) cable?
RJ45
Anna has been backing up her data on a hot swappable drive mounted in an external hard drive docking station. This docking station holds two drives. Anna would like to exchange one of the drives with a drive of higher storage capacity. Which of the following is the BEST method for replacing the drive?
Remove and replace the drive after using the Safely Remove Hardware feature to shut down the device.
For a special project, you have been asked to recommend the lowest profile desktop computers available. You are attempting to put together the specifications for these machines. Which of the following types of cards are attached to the motherboard to allow expansion cards to plug into them instead of the motherboard?
Riser
You have recently been called to troubleshoot network connectivity problems at a user's workstation. You have found that the network cable runs across high-traffic areas on the floor, causing the cable to wear through and break. You have replaced the cable with a plenum-rated and shielded twisted pair cable. You would like to minimize the problem and prevent it from happening again. Which of the following will BEST protect the cable from further damage?
Run the cable through the ceiling area instead of across the floor.
You just bought a new computer. This system uses UEFI firmware and comes with Windows 10 preinstalled. You recently accessed the manufacturer's support website and saw that a UEFI firmware update has been released. You download the update. However, when you try to install the update, an error message is displayed that indicates the digital signature on the update file is invalid. Which of the following is MOST likely caused this to happen?
The update file has been tampered with.
Which optical media has the greatest storage capacity?
Single-layer, single-sided Blu-ray disc
Susan works in the research and development department. She has recently purchased a large high-speed external drive and has attached the drive to her computer using a USB cable. Her drive requires a minimum bandwidth of 400 Mbps and at least 900 milliamps (mA) to function. Although the correct drivers are installed, the drive is not functioning. To troubleshoot the problem, she has connected her drive to her coworker's computer where the drive functions properly. No additional cables are required for this drive. Which of the following is the MOST likely reason Susan's external hard drive is not working?
Susan has connected her drive to a USB 2.0 port, which does not have enough power for her drive.
You have just finished replacing the motherboard in your friend Ethan's computer with the same type of motherboard it originally had. You tested the motherboard by powering it on and verifying that the operating system started, and his applications were working. Now Ethan is complaining that his computer no longer recognizes his external hard drive. Which of the following is MOST likely causing the external hard drive not to function?
The USB front panel connector was not properly connected.
The marketing department has hired a new employee. Prior to the new employee's first day at work, you have set up and configured a new laptop computer. The computer and all of the peripherals were purchased from the same vendor. After the new employee begins work, you receive a phone call stating that the wireless mouse is not working.
The USB mouse receiver is not plugged into the computer.
Your company has decided to use only SATA drives in their systems. Which of the following is true of MOST newer SATA drives?
They can be added to or removed from a system without shutting down the computer.
Which security measure can be used to generate and store cryptographic keys?
Trusted Platform Module (TPM)
Which connector on the back of a computer is used to attach a mouse to a modern PC system?
USB
A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection. Which of the following laptop ports or connections can be used to add this display device? (Select TWO).
USB port using a USB-to-HDMI adapter DisplayPort using a DisplayPort-to-HDMI cable
Your computer currently uses a 5,400 RPM hard disk. You want to improve your computer's overall performance by optimizing your hard disk performance. Which of the following would be the MOST effective means for optimizing your hard disk performance? (Select TWO).
Upgrade to a 10,000 RPM hard disk. Upgrade your hard disk interface to SATA 3.
A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an Ethernet port. The wireless network has failed, and the replacement part will take two days to arrive. Which of the following solutions will connect the laptop to the company's wired network?
Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable.
You need to connect a monitor that provides an HDMI port and a VGA port to a video adapter in a PC system that uses a DVI-D connector. Which of the following options would provide the BEST display quality at the lowest cost?
Use an adapter to connect the monitor HDMI port to the DVI-D connector on the PC.
You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the BEST way to remove the excess toner?
Use an anti-static vacuum.
You work for a small company as the human resources specialist. Since the company is fairly small, you are maintaining all of the employee information on your desktop computer, which is running Windows 10. This computer has two high-capacity hard disks. You want to ensure that this information is protected from a hard disk failure, so you want to set up a Windows software RAID system. Which of the following would be your BEST solution?
Use mirrored volumes.
Which of the following are options for connecting a computing device, such as a notebook computer or a tablet, to a cellular network?
Use the device's Wi-Fi to connect to the network through a cellular Wi-Fi hot spot. Use an integrated cellular antennae to connect the device directly to the cellular network. Use a USB cable to connect the device to the network through a smartphone. Use a USB cellular antennae to connect the device directly to the cellular network.
One of your users has called to complain about her notebook computer. She reports that it displayed a message indicating that the battery was low and then it shut down by itself even though it was plugged into a wall outlet. Which of the following would you MOST likely want to check first?
Verify that the AC adapter LED light is lit when plugged into the wall outlet.
You are the network technician for a small company. One of your responsibilities is to ensure that all new hardware is connected and functioning properly. You have several different types of connections that are used for various types of hardware. One of the types of cable available to you is an RJ45 cable. Which of the following BEST describes where this cable would most likely be used?
Voice over IP connection
Which of the following are true regarding a dual-channel memory bandwidth configuration? (Select TWO).
andwidth is increased by 5-15%. The memory controller must support dual-channels.
You want a storage device that has the ability to: Integrate data and device power into a single cable. Use a connector and port that is neither L-shaped nor rectangular. Which of the following SATA devices is the BEST to use?
eSATAp
Your organization is frequently visited by sales reps. While on-site, they frequently plug their notebook systems into any available wall jack, hoping to get internet connectivity. You are concerned that allowing them to do this could result in the spread of malware throughout your network. Which of the following would BEST protect you from guest malware infection?
mplement static IP addressing. Implement MAC address filtering.
You want to configure your computer so that a password is required before the operating system will load. What should you do?
onfigure a user password in the BIOS/UEFI.
