Toeic speaking part 5. some questions

Jack Fairlane. 당신 회사에서 구매한 냉동실이 전혀 작동하지 않습니다.

Hello, Mr. Fairlane. This is Minki Lee calling in response to your massage. I have just listened your massage and understand that we sent you a defective product. I sincerely apology for this inconvenience. I'm willing to send you one of our technicians as soon as possible. They will find out the problem it may cause. that way, it would be good for solving problem. and I will sent a 10 percent discount coupon for your next purchase. Again I'm sorry about that. Please feel free to contact me, if you have any problem.

Mr. Mackie. - 차가 고장 나서 면접 일정에 맞추지 못할거예요.

Hello, Mr. Mackie. This is Minki Lee calling in response to your massage. I have just received your massage and understand that you will be not here on time for your interview because of your car trouble. Don't worry about that. I'm willing to reschedule the job interview. That way, you won't have to rush this morning and you can get your car repaired. I will be free tomorrow afternoon to meet you. If you'd like, let me know whether that time is good. Please feel free to contact me if you have any question. Thank you.

Mark Stanford. - 지역 사회에 추가적인 광고에도 불구하고 새 지점의 소매 판매에 문제가 있어요. 조언 부탁드려요.

Hello, Mr. Stanford. This is Minki Lee returning your call. I just listened your massage and understand that you have difficulty attracting customers at the new branch although you tried to advertise in the local community. I'm sorry to hear about your problem. I have had this problem before. I suggest you hold event to celebrate the new branch opening. I think It would be good to make people interested. that way, this will solve your problem. Let me know if you need further assistance. Thanks.

Eileen Coyle - 잘못된 항공편이 예약되었어요.

Hello, Ms Coyle. This is Minki Lee calling in response to your massage. I just listened to your massage and understand that we made mistake about your flight reservation. Please accept my apology for this inconvenience. As you requested, I am willing to rebook your flight ticket immediately, and send you changed schedules. also I will give you a gift certificate for your next trip. that way, it would solve this problem. I hope you will be satisfactory. Please feel free to contact me if you have any questions.

Ms. Fernando. - 고객들이 도착하지 않았는데 30분 이내로 출발해야해요.

Hello, Ms Fernando. This is Minki Lee calling in response to your massage. I just listened to your massage and understand that the clients have not yet arrived at the factory, and you have to leave soon for the train station. I suggest that you wait at the factory for a while longer, and I will try to ask someone else to go to the train station to pick them up. That way, you will be able to take the European clients on a tour once they arrive. Please feel free to contact me if you have any questions. Thank you.

Pamela Barnett - 발표 작업을 끝낼 충분한 시간이 없어요.

Hello, Ms. Barnett. This is Minki Lee returning your call. I just listened to your massage and understand that you don't have enough time to finish preparing your presentation on time. If you'd like, I will help you to prepare that. I will be free time this afternoon and I have some experience in presentation. that way it would be good for you. don't worry about that. Let me know if you need further assistance. Thanks.

Maria Chavez. - 보스턴 지사를 위해 네명의 개인 비서가 필요해요.

Hello, Ms. Chavez. This is Minki Lee calling in response to your massage. I just listened you massage and understand that you need four assistants for a branch office in Boston. I am willing to send you information that we have resume of applicant who qualified for that position. You will be able to select four assistants of them. that way it would be good for you. Please don't hesitate to call me, if you have any questions.

Matthew Eaton - 오늘 저녁에 행사를 위한 충분한 직원이 없어요.

Hello, Ms. Eaton. This is Minki Lee returning your call. I just listened to your massage and understand that you don't have enough staff for the event this evening. I'm sorry to hear about your trouble. If you'd like, I will send extra staff to assist you for a banquet. I'm going to call my colleagues for you this event to ask them help. that way, you will be able to prepare the event. I hope this will solve your problem. Please feel free to contact me if you have any questions. Thank you.

Lucy Hall - 잘못된 색깔의 양초들이 왔어요. 결혼식에 사용을 해야하며, 몇시간 남지 않았습니다.

Hello, Ms. Hall. This is Minki Lee calling in response to your massage. I just listened to your massage and understand that our company sent you the wrong products. Please accept my apology for this inconvenience. Unfortunately, it seems that there was some mistakes. I'm willing to send you proper products immediately. I think it would be good to send them to the wedding venue. that way, you will be able to get on time. also I will give you a 10 percent discount for your next purchase. Again, I'm sorry about that. Let me know if you have any problem. Thank you.

Anton Jenson. 이사 때문에 가구를 주문하는 것에 대해서 걱정하고 있어요. 저희는 2주뒤에 이사를 하게 되는데, 배송은 1주일 안에 올것입니다.

Hello, Ms. Jenson. This is Minki Lee returning your call. I just listened your massage and understand that you are worried about placing my order for furniture because of our company's upcoming move. I'm sorry about that. I suggest you place order today. but you should ask the supplier to deliver the furniture to the new office in two weeks. That way, it would solve the problem. Please feel free to contact me if you have any questions. Thank you.

Ann mason - 적절한 자격을 가진 연구원을 찾지 못하고 있음. 나 : 연구부서의 부장

Hello, Ms. Mason. This is Minki Lee from the research department calling in response to your massage. I just listened to your massage and understand the you have difficulty fining qualified researcher. I suggest you contact a headhunter who can find a qualified researcher. I know one of headhunter who you can ask help and I'm willing to give you his information. he can help you find many candidates who will meet your requirements. If you contact him, you will find people you want sooner. If you want to discuss this further, feel free to contact me.

Sarah Morgan - 지난달의 발행물의 오류에 대해 많은 구독자들이 불평하고 있어요.

Hello, Ms. Morgan. This is Minki Lee returning your call. I just listened to your massage and understand that many subscribers are complaining about the error in last month's issue. I suggest you send all subscribers the email to apology for the mistake and notify them that the company will give a $20 percent discount for their next subscription. That way, I think it would solve the problem. Please feel free to contact me if you want to discuss this further. Thank you.

Ms. Nelson. - 기술자가 이전에 수리한 그릴에 문제가 있어요. 제시간에 식당의 문을 열어야 해요.

Hello, Ms. Nelson. This is Minki Lee calling in response to your massage. I just listened to your massage and understand that you have a problem with the grill that was repaired by our technicians previously. Please accept my apology for this inconvenience. Unfortunately, it seems like to be exchanged some parts of temperature control unit. I'm willing to send you one of our technician to replace that. that way, you will be able to open at the regular time. Let me know if you need further assistance. Thank you.

Gina Barber - 주택 대출을 위해 몇가지 서류들이 필요해요.

Hello, Ms. Sam. This is Mini Lee returning your call. I just listened to your massage and understand that you need some documents for your home loan application. I would be happy to assist you with that. As you request, I'm willing to prepare the documents you need. I will send you massage after it is done. If you want me to send it, let me know your address. or you can drop by my office to get it. Feel free to contact me if you need further assistance. Thank you.

Valeria Sortino - 여전히 휴대 전화 배터리가 충전되지 않아요.

Hello, Ms. Sortino, This is Minki Lee calling in response to your massage. I just listened to your massage and understand that you have difficulty charging your battery that was replaced by our technician previously. Please accept my apology for this inconvenience. Unfortunately, our technicians made a mistake at that time. I'm willing to replace your battery at no extra cost. also, I will give you extra battery for free. that way you will be able to contact with your office during your upcoming trip. Again I'm sorry about that. I hope this solution will solve your problem. Let me know if you have any question. Thank you.

Tanya Curtis - 도서관에 관심을 가지게 하는 것에 어려움이 있어요.

Hello. Ms. Curtis. This is Minki Lee from the state public library returning your call. I just listened to your massage and understand that you are having difficulty attracting students. I suggest that you hold some event like book discussion to make them interested. I think you can get information what kind of book do they prefer. that way, you can attract student to the library. If you want to discuss this further, feel free to contact me.