Topic 7: Final Test: The Business of IT

Hiring or training personnel, purchasing hardware, and developing, testing, and deploying a product or service are all part of the _________________ phase. a.) closing b.) executing and controlling c.) initiation d.) planning

b.) executing and controlling

Felicia's company has been presented with an opportunity for development that will require a new system to be created and installed. She meets with her team to discuss the expected costs and benefits of the needed system. They determine that the benefits outweigh the risks and therefore, decide to proceed with the project. During which phase of SDLC would this discussion have taken place? a.) implementation b.) preliminary investigation c.) logical design d.) analysis

b.) preliminary investigation

Which is NOT a defining element of the planning phase? a.) time estimation b.) problem definition c.) organize activities d.) objectives and activities

b.) problem definition

Large organizations, which can shift critical functions to other sites when one site is impacted by a disaster, are most likely to use which form of off-site storage? a.) cold site b.) site sharing c.) hot site

b.) site sharing

Which of the following is a basic task performed by a member of the IT department? a.) training b.) troubleshooting c.) installation d.) development e.) all of the above

e.) all of the above

During which SDLC step is/are hardware installed, systems tested, and users trained? a.) implementation b.) physical design c.) maintenance

a.) implementation

Which of the following tools would be used in the physical modeling phase of SDLC? a.) entity-relationship diagrams b.) unified modeling language diagrams c.) database design models d.) flow charts

c.) database design models

Which of the following is NOT true? a.) All of these statements are true. There is not one false statement among these. b.) The IT department supports day-to-day technology needs. c.) The finance department generates capital for the organization. d.) The marketing department promotes products and/or services. e.) Management sets goals and evaluates progress towards those goals.

a.) All of these statements are true. There is not one false statement among these.

_____________________ is the activity performed by an organization to ensure that critical business functions will be available to customers, suppliers, regulators, and other entities that must have access to those functions in the event of an emergency. a.) Business continuity b.) Emergency protocols c.) Business cooperation d.) Critical backup

a.) Business continuity

A nationwide healthcare company has given each of its diabetic clients a mobile device to record their diet, diabetic attacks, test times, and insulin use. The feedback is extensive. Imagine if this same company required similar tracking/reporting from every customer - those with heart problems, asthma, depression, mental illness, cancer, etc. The data set would be so large, it would require a more advanced database than currently used. Beyond simply storing vast amounts of information in data warehouses, ___________ means integrating these immense amounts of data and determining how to use them for effective decision-making and competitive advantage. a.) big data b.) internet of things c.) IBM d.) RFID

a.) big data

Businesses use __________ methods such as SaaS, PaaS, and IaaS to store data and facilitate communication for remote teams. a.) cloud computing b.) data storage c.) offsite storage d.) all of the above

a.) cloud computing

A small business owner wants to change his inventory management system. The operation has only a few end users. Which type of conversion would be the most effective? a.) direct conversion b.) parallel conversion c.) phased conversion d.) pilot conversion

a.) direct conversion

The local city government has decided to change the software for their accounting system in the finance department. All divisions of the department will begin using the software on a specified date except for the utility billing office, because of the large amount of data that must be converted to the new system. This is an example of what kind of conversion? a.) pilot conversion b.) phased conversion c.) parallel conversion d.) direct conversion

a.) pilot conversion

During which part of the initiation phase do team members determine the time and capital needed to complete the project? a.) resource allocation b.) risk assessment c.) problem definition

a.) resource allocation

Over the years, the devices we use have become much smaller. With the use of Bluetooth technology, beacons can be embedded into any location-aware mobile device, enabling a user to be instantly notified of current store sales, shorter checkout lines, available event seating, etc. The ______________ refers to the myriad types of devices such as medication and/or groceries, that can and will be connected to the Internet in the next few years. a.) IP standard b.) Internet of things c.) iBeacon d.) RFID

b.) Internet of things

During implementation, which testing method uses simulated data and is assisted by system developers? a.) user acceptance b.) alpha c.) beta

b.) alpha

Erik is testing a new system created for his company. He operated the system on his own using live data within his actual working environment. Which testing method is he using? a.) alpha b.) beta c.) user acceptance

b.) beta

Avon has committed to "be the company that best understands and satisfies the product, service, and self-fulfillment needs of women - globally". This can best be defined as the company's _______________ . a.) mission b.) vision c.) goals d.) none of the above

b.) vision

In the event of a disaster or disruption of business operations, which is NOT a key component of business continuity that must be addressed in order for the organization to successfully continue? a.) determine how quickly an activity must be restarted b.) test the plan c.) alert shareholders of possible crisis d.) access critical organizational activities

c.) alert shareholders of possible crisis

As a system administrator, Paul is responsible for ensuring the organization's information is backed up and protected regularly. He has set up a system in which each server had 2 hard drives and every time anything is changed on one, an immediate copy is made to the other hard drive. What backup method is Paul using? a.) incremental backup b.) image backup c.) data mirroring d.) complete backup

c.) data mirroring

Project scope and requirements are defined in the ___________ phase. a.) closing b.) executing and controlling c.) initiation d.) planning

c.) initiation

System Development Life Cycle (SDLC) is a process for planning, creating, testing, and deploying information systems, including hardware and software. It consists of a series of clearly defined and time-bound steps. Which of the following is NOT a step of SDLC? a.) maintenance b.) logical design c.) interpretive design d.) analysis

c.) interpretive design

STAR Technologies has agreed to develop a new networking system for a local law firm. The project team meets together to create several abstract models for the new system, presents them to the firm, and makes changes accordingly. This can best be described as ___________ . a.) preliminary investigation b.) physical modeling c.) logical modeling d.) analysis

c.) logical modeling

A company's success is most closely tied to how the _____________ are carried out across the organization. a.) disciplinary actions b.) rules and regulations c.) mission, vision, and goals d.) department objectives

c.) mission, vision, and goals

What is one of the most frequently cited problems in project management? a.) improper skill set b.) user resistance c.) overly optimistic time frame d.) cutting corners

c.) overly optimistic time frame

A(n) ______________ is an undertaking with a defined start and end, specified goals, and tasks that need to be performed to reach those goals. a.) phase b.) goal c.) project d.) assessment

c.) project

A four month IT project was allocated $40,000: $20,000 for product development, $15,000 for hardware purchases, and $5,000 for software licensing. Three months in, they have spent $18,000 on product development, $7,000 on hardware purchases, and $6,000 on software licensing. This is an example of the company's _________ report. a.) variance b.) status c.) resource allocation

c.) resource allocation

The following questions are likely to be faced in which part of the initiation phase? What obstacles are we likely to face? Is the money necessary to complete this project worth it in the long run? Will team members stay interested and engaged? a.) problem definition b.) resource allocation c.) risk management d.) none of the above

c.) risk management

A company's __________ describes the future aspirations of the organization. The_________ identifies the standards of practice that should guide daily operations, and the__________ translate the philosophy into specific measurable outcomes. a.) mission, vision, goals b.) goals, vision, mission c.) vision, mission, goals d.) mission, goals, vision

c.) vision, mission, goals

Which IT position is CORRECTLY matched with its defining task/role in the department? a.) Web administrator - accountable for the installation and maintenance of resources on the network b.) Database administrator - responsible for creating and maintaining websites c.) System administrator - focus on the design, development, and support of database management systems d.) Network administrator - responsible for the installation and maintenance of hardware and software that make up a network

d.) Network administrator - responsible for the installation and maintenance of hardware and software that make up a network

Which of the following correctly describes the importance of business continuity planning (BCP)? a.) When disasters force businesses to merge for survival, BCP is vital in enabling previous operations to continue in the new business structure. b.) If a business cannot demonstrate responsible BCP, they run the risk of losing their government licensing. c.) BCP prepares an organization for the intense competition that pushes many companies out of business in times of disaster. d.) Without BCP, a business will likely struggle to maintain essential routine operations in the wake of disruptive disasters.

d.) Without BCP, a business will likely struggle to maintain essential routine operations in the wake of disruptive disasters.

A company wishing to protect its system information in the case of disaster or major operating disruptions might use which of the following techniques? a.) data backups b.) data mirroring c.) off-site storage d.) all of the above

d.) all of the above

Alyson has been asked to integrate a new payroll system for her company. She can assign the task to members of her IT department or purchase a premade system from another corporation. What factors should she consider before making a decision? a.) time frame b.) cost c.) skill set of existing staff d.) all of the above

d.) all of the above

What accommodations and concerns should be considered when evaluating user needs and system requirements? a.) physical b.) cognitive c.) security d.) all of the above

d.) all of the above

Which statement most accurately reflects IT's role in globalization? a.) IT increases communication both locally and globally. b.) IT has made tracking of world-wide shipments possible. c.) IT has assisted organizations in global expansion. d.) all of the above

d.) all of the above

Security concerns, user needs, and system accommodations are all determined during the _____________ stage of SDLC. a.) maintenance b.) logical design c.) preliminary investigation d.) analysis

d.) analysis

Upon nearing the deadline for his team's software project, Alan is worried that they will not have an adequate budget to complete their project on time. To save money, he decides to purchase a server that does not meet the original specifications of the project in order to reduce costs. Later, the team discovers that the server cannot keep up with the demand placed on it, which puts the success of the project at risk. This is a prime example of what type of risk? a.) scope creep b.) improper skill sets c.) unnecessary requirements d.) cutting corners

d.) cutting corners

The use of information technology has allowed many businesses to have a global reach. Through technological developments and _____________, brick and mortar companies like Walmart, have more tools available that enable faster and easier communication, transport of goods, and other competitive advantages. a.) research institutions b.) social media c.) site sharing d.) globalization

d.) globalization

What is the correct order of the four project phases? a.) planning, initiation, executing and controlling b.) initiation, executing and controlling, planning, closing c.) closing, planning, executing and controlling, initiation d.) initiation, planning, executing and controlling, closing

d.) initiation, planning, executing and controlling, closing

In any given organization, the main goal of the IT department is to _______________ . a.) help promote company products and services online b.) correct any and all system/networking issues quickly and flawlessly c.) purchase and install new software on all company devices as needed d.) integrate technology that improves company goals to become more effective and efficient in day-to-day operations

d.) integrate technology that improves company goals to become more effective and efficient in day-to-day operations

Dana is responsible for the installation and maintenance of all network resources. Her job title is most likely ___________ . a.) computer support specialist b.) web administrator c.) network administrator d.) system administrator

d.) system administrator

During which element of the planning phase would Program Evaluation and Review Technique (PERT) and GANTT charts be used? a.) cost estimation b.) organize activities c.) objectives and activities d.) time estimation

d.) time estimation

When is outsourcing advantageous to a company? a.) when it provides opportunities for internal growth and development b.) when existing staff are equipped with the needed skills to accomplish the task c.) when specific needs of the company must be met d.) when staff time is constrained

d.) when staff time is constrained

Which of the following would be considered a project risk? a.) time b.) money c.) technology d.) user disinterest e.) all of the above

e.) all of the above