Training and Development Ch. 2 Cragun

Rank the initial steps involved in creation of a corporate university.

1. A governing body is created with the responsibility of developing a vision for the university. 2. The vision statement is linked to the business strategy. 3, The company determines how to fund the university. 4. The company decides the degree to which all training will be centralized. 5. The requirements of university customers are identified.

Rank the final steps involved in the creation of a corporate university in the order of occurrence.

1. Products and services are developed. 2. The company selects learning partners. 3. The company designs a strategy for using technology to train more employees. 4. Learning that occurs as a result of the corporate university is linked to performance improvement. 5. The value of the corporate university is communicated to potential customers.

When unemployment is low and/or businesses are growing at a high rate and require more employees, companies often find it difficult to

Attract new employees

A ___________ learning function is characterized on the basis of five competencies: strategic direction, product design, structural versatility, product delivery, and accountability for results.

Business-embedded

_____________ means that training and development programs, resources, and professionals are primarily housed in a single location and that decisions about training investment, programs, and delivery methods are made from that department.

Centralized training

The first component is creating a new business strategy or changing an existing one is the ________, which is a statement of a company's purpose of existence.

Company mission

Match the different business strategies with their focuses.

Concentration strategy: Focuses on enhancing market share, limiting costs, or developing and maintaining a market niche for products and services. Internal growth strategy: Focuses on new market and product development, innovation, and joint ventures. External growth strategy: Focuses on acquiring vendors and suppliers or buying businesses that facilitate expansion into new markets. Disinvestment strategy: Focuses on liquidation and divestiture of business.

A _______ comprises employees, managers, and stakeholders outside the company, including community colleges, universities, high schools, and grade schools.

Corporate university

Match the perspectives of the balanced scorecard with their examples of metrics.

Customer: Time,. quality, performance, service, cost. Internal: Processes that influence customer satisfaction. Innovation and learning: Operating efficiency, employee satisfaction, continuous improvement. Financial: Profitability, growth, shareholder value.

Which of the following capabilities are required to recognize the value of training and development and view them as part of a broader learning strategy?

Delivery approaches that involve both classroom training and e-learning. Shift of learning outside the company to include customers, vendors, and suppliers.

Match the strategic training and development initiatives with their implications.

Diversifying the learning portfolio: Providing more specific and individualized learning opportunities. Providing development opportunities and communicating with employees: Ensuring that employees recognize career opportunities and personal growth opportunities. Capturing and sharing knowledge: Organizing and storing information logically. Aligning training and development with the company's direction: Identifying required knowledge, skills, abilities, or competencies.

Which of the following components of an organization interact in the process of change in the organization?

Employees Task Formal organizational arrangements

The business-embedded model with centralized training allows a company to

Ensure that training can facilitate delivery methods that meet the needs of specific businesses.

TRUE OR FALSE: The roles that employees have in a company do not influence the focus of training, development, and learning activity.

False

Before implementation of a new training or development practice, trainers should consider

How they can increase the chances of its acceptance.

___________ ____________ ____________ practices include management activities dealing with investments (time, effort, and money) in staffing (deciding how many employees are required, and recruiting and selecting employees), performance management, training, and compensation and benefits.

Human resource management (HRM)

___________ ___________ __________ involves the identification, analysis, forecasting, and planning of changes required in the human resource area to ensure that a company meets changing business conditions.

Human resource planning

Identify a suggestion that can be used to build a training brand.

Identify factors that influence customers' views of the training function.

Identify the key features of a learning organization.

Innovation, risk-taking, and exploration by employees are encouraged. Knowledge creation, distribution, sharing, and implementation are practiced.

________________ involves generating employees' and managers' interest about training and learning.

Internal marketing

Identify a true statement about business strategy.

It is a plan that assimilates a company's goals, policies, and actions.

Unions' interest in training has resulted in

Joint union-management programs developed to facilitate preparation of employees for new jobs.

Strategic training and development initiatives are

Learning-related actions that a company should follow to ensure it accomplishes its business strategy.

___________ are business-level results selected to measure the overall value of training or learning initiatives.

Metrics

VW Heights Inc., a real estate developer, acquired the financially-troubled airline, Luminous Airways. Due to the airline's poor performance across quarters, VW Heights sold Luminous Airways to Krane Air, a well-performing airline. Identify a training implication that VW Heights, Inc. would face as a result of this disinvestment.

Outplacement assistance

Which of the following are the roles of the CEO of a company?

Participating actively in government of learning. Establishing a clear direction for learning.

In today's world, employees' work include

Performing many roles once limited to management.

Identify the roles today's managers are expected to perform.

Planning and allocating resources. Developing employees and promoting continuous learning.

Identify the change-related problems that need to be addressed before implementation of any new training practice.

Power imbalance Resistance to change Loss of control Task redefinition

The third and fourth components in developing or changing a business strategy, external and internal analysis, together form what is called a

SWOT analysis

A company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses (temporary, full-time, etc.) are referred to as

Staffing strategy

The ________ represents the strategy considered the best alternative to accomplish company goals.

Strategic choice

The employee potential to improve company effectiveness and efficiency is referred to as

Strategic value

For companies with global operations, training is utilized to prepare employees for

Temporary or long-term overseas assignments.

Identify a reason why companies outsource training.

Time savings that allows a company to focus on business strategy.

TRUE OR FALSE: In today's world, employees are expected by companies to initiate the training process.

True

TRUE OR FALSE: Training can contribute to achieving different business goals.

True