Training and Development
During a straight lecture, the participants are fairly active and involved in the learning.
False
For people with disabilities, accommodation on the job is legally required as part of the Americans with Disabilities Act (ADA). Unfortunately, at this time accommodation in training is not required.
False
If a training is highly technical, the trainer does not need to have a high competency in the technical matter. The trainees will know most of the information and can help the trainer, if needed.
False
In a case study, coming to the correct solution is the most important part of the learning.
False
In today's competitive world, it is important that business units work in "silos" in order to retain efficiencies as well as resources.
False
Lack of training is to blame for problems that do not have a KSA deficiency.
False
Mentoring is a form of coaching and, therefore, is most effective when face-to-face meetings are a part of the process.
False
Multinational corporations usually have a high level of transfer of Human Resource Management (HRM) between the parent and subsidiaries.
False
Strategic planning should only focus on the internal environment.
False
The Training Process Model (TPM) is neither practical nor cost-effective for small businesses; instead, small companies should develop an abbreviated process that fits to scale.
False
There are literally no differences in the VARK preferences of men and women.
False
When addressing a non-training need that has a KSA deficiency, it is still best to use training to fix the deficiency.
False
Which one of the following statements describes a cognitive approach to learning?
A real-life issue is presented, and a team of learners is expected to solve the problem.
A TNA provides only evaluation measures.
False
An employee-oriented managerial style is directive and achievement oriented
False
Colorado State University-Global Campus is dedicated to online learning. Over time, every course that is offered by the Colorado State University system can be converted to an e-learning format, thereby expanding access to even more students.
False
Companies are closed systems in that they make their own decisions and set their own policies.
False
Competencies and competency models are widely accepted as the best indicators of performance.
False
Computer-Based Training (CBT) and e-learning development require the same skill sets, as they are very similar.
False
According to Fisher-Yoshida & Geller (2008), there are five paradoxes that impact successful transnational management development. Which one of the following is not one of the five?
Paradox of Inaction
Who is responsible for introducing the notion of "learning waves"?
Peter M. Senge
A cost savings analysis measures ______________.
the financial value of improvement related to the problem that training was intended to fix
Action mapping is a good example of how to reach learners with the preferred learning style of ___________.
visual
Which one of the following statements is not true?
The person doing the reinforcing always needs to be present for the technique to be effective.
As something developed by both training and learning organizations, a ________ is more than just KSAs; it is the ability to integrate and apply the KSAs to do a job.
competency
As something developed by both training and learning organizations, a ________________ is more than just KSAs; it is the ability to integrate and apply the KSAs to do a job.
competency
Which one of the following represents the proper process order when using the Training Process Model (TPM)?
corporate strategy, learning objective, training method, instructional strategy
A ___________________ compares the monetary costs of training with the financial benefits accrued from training.
cost-effectiveness evaluation
Once a TNA is completed, the next step is to __________.
create a set of training objectives
When looking for Organizational Performance Gaps (OPGs), which data source would not be appropriate?
current trends in training and development
When creating learning objectives, it is not enough to write a learning objective that addresses what is to be learned. It should also include how the learning will be ________.
demonstrated
The head of training is preparing to roll out a new diversity training course. Which one of the following is the least important when picking a trainer?
employee of the company
The emphasis on getting information through ________ is a product of westernized education.
read/write
Census projections for 2030 show that ____ of the U.S. population will be a member of a racial or ethnic minority group.
40%
Regarding a choice of training methods: A lecture/lecturette, accompanied by written information, is best used in which of the following scenarios?
A new regulation has been published, and attorneys in a law firm need to learn the facts.
Among the Knowledge, Skills, and Attributes (KSAs) global managers today must possess is/are ______________.
All of the above
The Economic Development Administration (EDA) has six priorities around which grants may be proposed. Which one of the following is among them?
All of the above
You are designing training for a multinational company with subsidiaries in Mexico. Which of the following is an organizational constraint that may be an input to training design?
All of the above
Which one of the following organizations has the largest library of materials related to women in the workforce?
Catalyst
Which one of the following is used to refine a training event and determine any obstacles or glitches in the design?
Dry run
Which of the following does not support the definition of e-learning?
ERPSim
Which of the following does not define a learning organization?
Human Resource Management, training, knowledge, and skill acquisition
As the Chief Learning Officer, you are working with the VP of Product Development on a training curriculum. It is clear that the VP wants results that she can use with her peers to help them better understand the value of product development as it relates to overall revenue generation. You have asked the VP to describe what "success" looks like to her, and she has responded. You plan to use her responses as intended outcomes for one of the levels of evaluation. Which level?
Level 4
The CEO and Chief Learning Officer have agreed that assertiveness training is needed in their plants around the world. Employees from which country will likely have the most difficult time relating to assertiveness training based on cultural norms?
Mexico
Which of the following does not define a learning organization?
NOT organizational capacity and the experiential learning that often goes unnoticed in organizations
The primary reason that conflicts exist between Organizational Development (OD) and Training & Development (T&D) is_____________________.
OD and T&D departments are often separated
"I found this training enjoyable" measures ____________.
Reaction
ROE is an acronym for _______________.
Return On Expectations
Regarding a choice of training methods: A company is focusing on improvements in performance management aimed at promoting a change of behavior between managers and direct reports in order to decrease turnover. Implementing a training program for managers to learn coaching and feedback techniques is one learning strategy being deployed. Which choice would be the most effective training method for this scenario?
Role-play
An instructor who develops game simulation for a training course for management decision making would be catering to learners with the preferred style of _____________.
Sensing
An example of a proactive TNA is succession planning.
True
Behavior modeling uses the natural tendency of people to observe others as a means to teach something new.
True
Business Unit (BU) leaders are likely to be the decision makers for hiring outside consultants because they hold the budget.
True
Computer-Based Training (CBT) can provide training to more people in more locations and be delivered at a lower cost than other training methods.
True
Computer-Based Training (CBT) can provide training to more people in more locations, and be delivered at a lower cost than other training methods.
True
Human Resource departments have a responsibility to ensure that their hiring practices comply with United States federal law, which makes it illegal to exclude people from training on the basis of gender, race, age (employees aged 40 or older), and disabilities.
True
It is possible to create a training budget estimate prior to conducting a Training Needs Assessment (TNA).
True
Laws that required selection (e.g. hiring and promotion) to be job-related led to an increase of competency model use
True
Organizational Development is a strategy to change a business's culture.
True
Self-efficacy refers to people's beliefs about their competence in a particular area.
True
Stakeholders in regional economic development, such as government and educational institutions, may align their strategies to create a pipeline of skilled workers.
True
The behavior modeling technique uses the natural tendency of people to observe others to teach something new.
True
To date, no statistical correlation has been found between Levels 2 and 3.
True
A manager has noticed that survey results indicate a steady decrease in customer satisfaction; and because his division is responsible for revenue targets, he thinks it is worth determining the OPG and fixing it. Which of the following is an appropriate response?
a reactive TNA
In May, a new line of machinery was added. Since the new equipment was installed, the production line is shutting down once a day. An analysis is needed to determine what is causing the problem. This is an example of _________.
a reactive analysis
A company currently has a training program for new employees that includes a DVD presentation from the CEO stating the company vision and mission; a lecture, along with text readings, to cover policies and procedures; and a question and answer period. Recent training evaluation indicates that in the first two months on the job, new employees are making critical errors when applying policies and procedures. To redesign the training program and improve performance, which of the following would be an effective training method to incorporate?
all of the above
An effective orientation program will share __________________.
all of the above
Which one of the following groups has a responsibility to promote a changing corporate culture?
all of the above
Which one of the following is an advantage of Computer-Based Training (CBT)?
all of the above
Which one of the following is an organizational constraint that may be an input to training design?
all of the above
Which one of the following might be an appropriate solution when a small business is faced with a high turnover rate?
all of the above
Which one of the following is a skill of a good trainer?
all of the above are skills of a good trainer
XEEX, LLP is a small business that has been conducting sales training for its consultants. The owner saw the results of the Level 2 training evaluation and was quite pleased, until the sales/revenue reports came in yesterday. Which one of the following should not be considered?
all should be considered
McTavish & Kolb (2008) designed a research study to explore how one particular company develops values-based leaders, particularly from minority populations. You are the Chief Learning Officer of your company and are considering an upgrade to the current Management Development Program. Using McTavish & Kolb's results as a baseline, what would you consider in the upgraded design?
all the above
Prior to converting to e-learning programs, you should ______________.
analyze the curriculum prior to development to determine which pieces should be converted
Choose the theory that best applies if you are designing training for a community senior activity center.
andragogy theory
You are a Training & Development (T&D) professional in a multinational company. The company has a new strategic direction, and you are designing training on the new strategy, which will be rolled out to the subsidiaries. Which one of the following might you do when designing this training program?
answers a and c
"Empowering employees is just another way to get more work done with fewer people" is an example of a(n) ___________.
attitudinal measure
The use of group discussion via web chat best serves the learner with the preferred style of __________.
aural/auditory
In order to create a robust learning organization, employees should ___________ the process to influence the corporate environment.
be involved in
Setting the context of the training ahead of time can help the trainer _____________.
build credibility
In May, a new line of machinery was added. Since the new equipment was installed, the production line is shutting down once a day. What source of data should be explored to determine the cause of the problem?
changes in the system or subsystem
Critics might refer to this evaluation type as "redo, redo, redo."
formative
Which outcome data measures how well learning was achieved?
learning outcomes
Strategys Fictitious is a small business facing fierce competition with its current customer base. After conducting environmental and organizational analyses as part of the strategic planning process, the owner decided to acquire another small business from the local area to expand its market. Which one of the following training methods might be best suited to train the recently acquired employees on Strategys Fictitious's policies?
lecturette with text material, followed by small group discussions combined with non-training interventions
Jona is leading a new initiative to establish a management-training program for My Company, Inc. Jona has a pretty good handle on the current organizational culture and describes it as an organization that "gets stuff done—no matter what." The new CEO, who arrived two months ago, believes in a values-based culture and has spoken with Jona about his expectations to change the culture. Which one of the following would have the lowest priority for this new management program?
mobile technology training
Which one of the following methods has been shown to be ineffective in cross-cultural training for multinational companies?
none of the above are ineffective; all are effective
Which sequence below correctly represents the Strategic Planning and TPM process flow? (Note: There may be gaps in the process.)
organizational constraints, learning objectives, training manual, cost-effectiveness evaluation
Which one of the following does not require a Training Needs Analysis (TNA)?
orientation training
Which of the following statements is typically not the responsibility of Training & Development (T&D) professionals?
provide a legal opinion in response to a corporate attorney's request
Choose the statement below that is not correct. Once a company has completed the external environmental analysis, it may ______________.
research successful companies' internal strategic plans and determine which one to implement
Human Resources and Training and Development should play a ____________ role in the organization.
strategic
Budgets are almost always limited, so decisions regarding whom to train and the type of training are often difficult. One way of making these decisions is to use the ________ of the organization to set priorities.
strategic direction
In the study by Astrom (2007), which one of the following was not associated with women's leadership styles and support needs?
task-oriented, forceful style
Which of the following stakeholders will benefit from a set of well-written learning objectives?
the evaluator
Which one of the following launches the Training Needs Analysis (TNA)?
trigger
