UCF MAN 3025 Ch.13 EXAM 2 QUESTIONS

Competition for scarce resources, especially funding, can often lead to which type of conflict within an organization?

Intergroup

Which of the following is true of intergroup conflict?

It often arises from increased group interdependence

Which of the following stems from poor job descriptions or unclear cues from coworkers?

Role ambiguity

How can confrontation be used within an organization when seeking a solution to a problem?

To resolve the conflict

Sushil is the director of Human Resources, and is meeting with several division level managers to plan staffing for the new product launch. Which type of team is Sushil a part of?

Work Team

An advantage of teams in an organization is that they enable the organization to shed its _____

bureaucracy

One reason organizations create teams is to

capitalize on the knowledge and motivation of workers

A task group that is made up of one member each from marketing, development, production, and manufacturing would be a(n) _____

cross-functional team

When an organization decides to use teams, resistance will most likely come from _____ because they are giving up some of their authority to the team.

first-line managers

Mona joined an academic union because the union's objectives aligned with her personal values. She joined for _____

group goals

Tyler likes his coworkers and would like to socialize with them outside of the office. When they invite him to join a book club, he readily agrees. He joined the club for _____

interpersonal attraction

Which of the following is based on disagreements between two or more individuals in an organization?

interpersonal conflict

If a person is told to do something unethical or illegal, or if the work is distasteful, _____ conflict is likely.

person-role

Managers can stimulate conflict by _____.

placing employee groups in competitive situations

When employees in an organization do not know what is expected of them, it results in _____.

role ambiguity

Physicians in training perform examinations, diagnose illnesses, analyze test results, and develop management plans. This can lead to stress as the trainees are yet to get used to the demands of the work environment. This is an example of

role overload

A newcomer in an organization gradually begins to learn the company norms such as dress codes, working hours, and interpersonal relations. This process is known as _____

socialization

Juwan's team is working on a complex project with a very tight schedule and a strict budget. When team members feel stressed out by the demands, they often go to Juwan to vent or let off steam. Juwan is filling a _____ on his team.

socioemotional role

The top management of a beverage manufacturing company has put together a team to handle the marketing of its new health drink. However, the team members are unable to agree on the best way to equitably divide the group tasks. In addition, two group members are trying to take over the leadership role, and this has led to more conflict. This group is at the _____ stage of group development.

storming