Unit 5 - Learning to Listen

If a listener's brow is furrowed, arms are crossed or the listener is fidgety, what should the speak do?

Adjust the delivery of their speech.

What is an example of a nonverbal response?

Body posture

According to the text, in order to be an open-minded listener you need to do which of the following? 1 - All of these 2 - Leave ego at the door 3 - Write down objections rather than tuning out the presenter 4 - Be open to new ideas or new ways of thinking

1 - All of these

Active listening involves all of the following EXCEPT: 1 - Taking notes 2 - Reflecting 3 - Repeating 4 - Paraphrasing

1 - Taking notes

If you are asking questions in order to understand the speaker's message more clearly, you are engaging in which stage? 1 - The Understanding Stage 2 - The Responding Stage 3 - The Active Listening Stage 4 - The Evaluating Stage

1 - The Understanding Stage

Which of the following best describes the goal of constructive criticism? 1 - To improve the behavior or behavioral results of a person without using personal attacks. 2 - To explain your feelings to another person by giving them examples of their failures. 3 - To change a person's actions by talking to them compassionately in order to get what you want. 4 - To give criticism that is subjective, general, and motivated by personal goals.

1 - To improve the behavior or behavioral results of a person without using personal attacks.

If you are have come to a presentation and you have previously been engaged in a fight with a loved one, watched a dramatically moving performance, or are distracted by a late work assignment, you would be experiencing which of the following? 1 - Controversial Distraction 2 - Cultural Distraction 3 - External Distraction 4 - Internal Distraction

4 - Internal Distraction

After processing and interacting with the presentation, the next stage in the listening process is: 1 - Evaluating 2 - Receiving 3 - Responding 4 - Remembering

4 - Remembering

The arts, customs, lifestyles, background, and habits that characterize a particular society or nation and the beliefs, values, behavior and material objects that constitute a people's way of life, is the definition of what?

A culture

What is high context culture?

A culture where the people are more likely to use indirect speech and hints to convey meaning.

If you are able to recognize problems and find workable solutions, read between the lines by recognizing what is not said or stated, render accurate judgments about things and interpret data to form conclusions, you are engaging what?

Critical Thinking

By meeting the speaker on his or her own grounds, taking care to focus on the content rather than the style of the communication so as to avoid unintentionally offending those that might be different than you in their backgrounds, what are you expressing?

Cultural sensitivity

When listening to a speech and you experience an auditory or physical noise or a visual distraction, what distraction are you experiencing?

External Distraction

When you have built a rapport with your audience so that they leave with an impression of you as good as or better than when you began your speech, that is an example of good: 1 - Initial credibility. 2 - Ethos credibility. 3 - Derived credibility. 4 - Terminal credibility.

Terminal Credibility

What is the first stage of the listening process?

The receiving stage