Unit A Management continued

Harassment and sexual harassment is based on:

1. Unwelcome sexual contact 2. Unwelcome behavior 3. Quid Pro Quo

Henry Fayol

14 principles

CPWM LICENCES - fill in blank

20 contact hours / C E U's / credits for 3 year renewal in management minimum 3 , government 3 minimum technical 5 minimum , ethics 3 minimum or Information technology which is optional ( IT for short - mainly computer stuff). 14 credits mandatory + 6 of whatever is in the category above = 20

During the Performance appraisal ( fill )

Content and format negotiated

When not to delegate

Counseling , disciplinary action, evaluations , entrusted , great risk , tasks you can do yourself

Reverse delegation

Delegation from a lower to higher level

What to know about Employee assistance program :

Description , intent , major benefits

Mc Gregor theory X

Dislikes work, lacks ambition, self centered

Managers values ( name 3 out of 6 )

Economical , theoretical, Political , social , religious, aesthetic, social

Equal employment act

Establishes the EOCC also known as the Equal Opourtunity Commission *

What is the difference between FAmily leave act and FMLA ?

FLA - is federal and used to care for an adopted or new born child , or a sick spouse , partner , child or parent . Can be taken all together or in increments . 12 weeks leave . Must have worked the prior year for at least 1250 hours . The healthcare is paid by three employer . The N.J. FMLA is for an employees own medical condition . Need to have worked abt least 1000 hours the previous year . 30 days notice if foreseeable . Need a medical certification for the leave and a fitness for duty exam on return .

Genetic non discrimination act

Forbids discrimination based on genetic information in any aspect of employment .

Do not accept

Gifts . Favors. Services. Things of value.

Mc Gregor theory Y

Gives effort , self directed ,

Esprit De Corps

Harmony - a feeling of pride within a group

Who has the two factor and what are they ?

Herzberg - motivational factors and maintenance factors

Title VII forbids discrimination in any aspect of employment .

Hiring and firing . Compensation. Transfer . Job advisement . Recruitment .

Improve competency

Improves productivity / lowers cost .

Behavioral science approach (fill in and t or f)

Line and staff . Includes ancillary staff positions .

Management science ( essay / buzz words )

Mathematics , statistics , based on technical problem solving .

What motivates ? Name 3

Money , recognition, achievement , advancement , responsibility, work itself

Name 6 motivators ( at least 2-4 questions on test know all )

Money, recognition, achievement, advancement, responsibility, work itself

Who issues the CPWM license ?

NJ DCA - the division of consumer affairs

Family leave act - federal

Need 1250 working hours in the previous year. Has worked prior 12 months . 12 weeks leave . Healthcare paid by employer .

People analyses

Need for training . Types of training . Best method for training .

3 types of analyses

Organizational . Task . People

Issues that affect employee's performance

Organizational problems , personal problems

3 types of Human Resource Developmenr Programs .

Orientation - new employees . Reorientation - current employees . Leadership development - personal and professional advancement .

Performance issues ( fill )

Personal . Organizational

Functions of matching ( hint PODSCORE ) list or matching know All

Planning, organizing , directing , staffing , coordinating , reporting, budgeting , evaluating .

Equal pay act

Prevent discrimination and harassment . Based on gender / sex . Substantially equal work equal pay . Job content not job titles determine equality.

Americans with disabilities act ( fill in)

Prohibits Discrimination and harassmaent

Title VII civil rights act

Prohibits discrimination based on : race. Religion. Sex. Color. National origin .

Rehabilitation Act

Prohibits discrimination of qualified employees with disabilities

Age discrimination act

Protects applicants 40 ages and older . It only applies to employers with 20 or more employees .

Forms of communication ( know 6)

Public meetings , newspapers , radio and tv, fliers , municipal calendars , organizations , P.A. System , websites , email/ letters , TV

FMLA Military

Qualifying exigency leave - when a someone needs to take time off to be a caregiver because their spouse is deployed or on active duty

If rights are discriminated against

There is a public hearing . Employee gets a Rice notice 48 hours before hearing to let them know

Quid Pro Quo

This for that

Organizational analyses

Training and development . Strategic goals

Disciplinary action must meet proper guidelines and established rules

True

Population and size of s municipality does not require an engineer as DPW director .

True

Under the Americans with disabilities Act , a person is protected even if their condition is not severe or permanent .

True

the classical approach is the creation of functional groups

True

Teamwork ( multiple choice or fill in)

Understand yourself . Understand people . Understand job. Understand organization .

Performance appraisal

Used for : promotions , salary adjustments , terminations .

Task analyses

Review job descriptions . Set performance standards . Request input .

Skinner's theory

Reward with praise

Do not use your position to ( multiple or true/ false)

Secure unwarranted privileges . Advantages for yourself . Advantages for others .

Factors to consider regarding disciplinary action ( buzz words essay)

Seriousness, duration, extenuating circumstances , degree of socialization, history/ past practice , management support

Delegation

Sharing of authority and responsibility . Tasks from a higher level

Performance levels are affected by:

Skill , effort, external conditions

FMLA - family medical leave act ( up to 6 test questions )

State . 1000 hours worked the previous year . Medical certification. 30 days notice when foreseeable . Fitness for duty exam when you come back.

Respect and confidence in four areas (fill in)

Supervisors . Co- workers . Employees . Public.

Performance issues ( short answer )

Talk to them in private. Verbalize what you mean . Let them know about the EAP - employee assistance program if needed .

Difference between the EQUAL PAY ACT & TITLE VII

The Equal Pay Act basically states that it is unlawful to pay men and women differently for equal work, that is, work involving the same skill, experience, and responsibilities. The Equal Pay Act is only limited to pay disparities, while Title VII addresses all different forms of discrimination.

Management approaches - fill in blank

- classical approach - behavioral approach - management science approach

8 principles of public relations

1 telephone techniques 2. Effective correspondence 3. Employee regard 4. Visitor reception 5. Newspaper cooperation 6. Civic cooperation 7. Publicity 8. Dynamics

Performance standards

1. Are not negotiable 2. May be established by employer . 3. Reasonable according to industry standards.

Discipline should be : ( fill)

1. Consistent 2. Progressive

6 factors that distort appraisals

1. Leniency error 2. Halo error 3. Similarity error 4. Central tendency 5. Management by Objector 6. Implicit Bias

Steps in disciplinary acrion

1. Oral warning 2. Written warning 3. Suspension 4. Dismissal

Performance appraisal

1. Performance level 2. Achieve goals 3. Productivity level 4. Two way feedback 5. One on one discussion

What are the most important ingredients to success in public relations ?

1. Poise 2. Confidence

Performance appraisal report card 3 basic categories :

A. Normal B. Need to improve C. Above expectations

managers values ( TRUE or false )

Acquired early in life . Determine view , influence decisions .

Reasons for disciplinary action:

Attendance , on the job behavior , honesty, outside activities

Classical approach - fill in blank

Increase efficiency ( Definition of efficiency the ability to do something or produce something without wasting materials, time, or energy : the quality or degree of being efficient ( technical ). Increase Productivity - ( definition the effectiveness of productive effort, especially in industry, as measured in terms of the rate of output per unit of input. "workers have boosted productivity by 30 percent" synonyms: efficiency, work rate; output, yield, production "workers have boosted productivity)

ressons For public speaking

Information , persuade , special , group

What are Hezburgs maintenance factors ?

Interpersonal relationships , peers, supervisors, subordinates , company policy, job security, work conditions , salary, personal factors .

Ohio state model ( fill in)

Leadership model - country club, team, middle road , impoverished, task

Investigating employee complaints

When to conduct an investigation , setting thr right th tone, process, interview the witnesses .