verizon
cost of 800 number?
$15/month $15 installation fee plus FRA rates
door is not on your list you need...
(true) out of scope referral form
exclusive to DTV
1) NFL sunday ticket 2) NASCAR hotpass
what does verizion expect out of BCS
1) retention 2) increase wallet share 3) increase new customers
Fios TV programing channels (Prime HD)
170/50HD
EFT
Early transmission fee
HSI can be qualified by BTN or by location
BOTH
speeds of HSI
10-15M 7.1M 5.0M 3.0M
25/10 rule
25 phone lines or less 10 FDM lines or less
Fios TV programing channels (extreme HD)
270/75HD
Fios TV programing channels (ultimate HD)
340/100HD
what supports both dynamic and static FiOS
4 port wireless router (type of modem and router)
speeds of FiOS
50/25 download/upload 75/35 150/65 300/65
what is static used for
can watch store from far away with cameras
DTV viewing segments
private viewing public viewing business viewing
when do i need to do TPV
when changing local toll and long distance
can direct TV sell in areas without fios
yes
FiOS TV online (What it contains)
-can watch online with your business account
what makes up a 1 line solutions bundle
1 phone line (pots+FDM) and internet
additional line options
1) basic 2) unlimited 3) plus
in order to qualify for DTV services
1) has to be a new customer with DTV 2) building has to have less than 3 floors 3) cannot have had direct TV for past 2 years
dynamic v. static
D= changing every time you go online S= stays the same
FiOS TV Segments
Private viewing(Prime, Extreme, Ultimate) public viewing(Prime, Extreme) tavern viewing(Extreme)
equipment for FiOS TV
STB (Set top box)
IP Adresses
address for your computer for your internet
winback TPV
all local, long and toll
search methods
all of the above
line one on a plan is main or cpak?
both
BOTB
bottom of the bill
stackable
green light customer has recent orders can restack orders on top of others
custopak (CPAK)
including features like transfer and call waiting (has to have 2 or more lines)
dryloop
internet without phoneline
FiOS can be qualified by BTN or by location
location
firm rate advantage (FRA)
long distance plan where you pay 5.99 plus 6c a minute
what is required for an offline referral
long form respord
what makes a multiline solutions bundle
multiple phone lines and internet
OLT
optical line terminal (beginning)
preferrred carrier freeze
password and tpv call
POTS
plain old telephone service (paying separately for caller id)
cofee to go
tab links, recent activity, daily activity, all of the above
ONT
termination point of fiber (end)
TPV
third party verification
other options for fios equipment
credit card, digital adaptor
centranet (CNET)
customers dialing "9"
DVR/Multiroom DVR
digital video recorder
FTTP
fiber to the premise
widgets for fios tv
twitter, weatherbug, Facebook
what is slamming
unlawful change without customer concent
Freedom lines (FDM)
unlimited nationwide
viss
verizon internet security suite
vobs
verizon online backup shared
