Vitel Global VoIP Features
3 Way Conference
3 People can get connected in a single conference call
Free Long Distance Calling
50 minutes per user India calling is free so that the companies operate from India have capability to stay in touch with their offshore employees
Advance Call Que
A call queue places incoming calls in line to be answered while extension users are busy with other calls. The queued calls are distributed to the next available extension user in the order received. After they have been created, they can be assigned to specific extensions and configured to feature greetings, messages, and hold music.
Toll- Free
A toll-free number gives your business instant credibility and provides your customers with easy access to your company.
Virtual Phone Number
A virtual phone number has no physical phone line associated with it and it is call forwarded to any US Number.
Remote Voicemail Access
Access Voicemail from any of the device associated with the user
Self Service Robust Customer Portal
Advance Portal to manage your Phone System and users
Advanced Call Reports
Advance call reports with filters to pull with an accuracy
Automatic Backup
Auto Backups are scheduled to avoid data loss
Call Transfer
Call Transfer enables you to transfer calls to another phone
Call Waiting
Call Waiting allows callers to reach you even when you are on the phone with another call.
Call Barging
Call barging is a feature that allows you to listen to live calls without the caller knowing
Call Monitoring
Call monitoring is an effective business tool to improve employee performance and productivity. Authorized users can listen employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
Caller ID
Caller ID, you can identify who's calling before you pick up the phone. With incoming caller ID, the number and name.
Click to Call
Click to Call enables user to click on the number and it dials automatically
Multiple Data Centers
Cloud Servers runs parallel in 2 data centers, in case of downtime backup server takes it up within no time
Global Office
Connect your global workforce and streamline communications with one cloud-based phone system.
Robust Conference Call Control
Control the conference call with web based application from your end. You can schedule conference call, mute the user, disconnect it is totally under control of admin
24/7 Customer Support
Customers can raise a ticket via portal, send us an email, call us through our helpline number or even chat with our tech agents anytime they need
Add and Delete Employees
Easy to add and delete extensions anytime you need
Conference Bridging
Get connected instantly with unlimited people in a conference call with local dial-in number an pin code.
Answering Rules
Give your business phone system the flexibility to work according to any hours of operation schedule. Based on a range of options, answering rules can route calls for your company's main number as well as for individual extensions and mailboxes.
HD Voice Quality
High Quality Voice
Disaster Recovery
In case of disaster your data remains always safe
Call Recording
Inbound, Outbound and Internal Calls are recorded for quality & training purposes
CRM Integration
Integrate your CRM for Click to Auto Dial
Noise Cancelation System
It filters background noise for high voice quality
DID (Direct Inward Dial)
It is a Direct Number or Personal Number for an Individual Employee
Main Board Number
It is a company main number which will route to IVR so that the caller can reach desired extension or departments in the company.
Music On Hold
Keep callers entertained and informed with music and messages while they're on hold.
Inter Office Communication
Large business organizations which are spread over various branches and departments, as well as geographically, needs inter-office communication and Vitel Global Phone System make it easy.
No Contract
Month - Month Contract with 30 days prior notice for deactivation
Multiple Carriers
Multiple Carriers to ensure no downtime in the service
Text Messaging - Internal & External
No need to use your personal number for texts. Vitel Global offers the industry's first professional text solution. Send messages from your business phone number to colleagues, clients, and departments.
99.99% Uptime
No to Zero Downtime Guarantee
Number Portability
Number porting allows you to easily transfer an existing phone number to your Vitel Global account in a few steps.
Flash Real time Operator Console
Operator Console to see which user is on and off the call
Multi-Site Management
Our multi-site support feature gives you the flexibility to manage and support your branch offices based on their unique operational needs.
Paging
Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices.
Call Parking
Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone in your system.
Dedicated Server
Personalized Server in data center to avoid glitches
Do Not Disturb
Phone will not ring and calls will automatically be forwarded to voicemail
Virtual Office Capability
Remote workers have an access to fully functional phone system from anywhere
Multi-Level Vitel Conferencing
Schedule Conference call with auto dial to the participants and advance controlling system
Simultaneous Ring
Simultaneous ring rings all the user's phones at the same time i.e. Desk Phone, Softphone, Mobile APP or any connected device ring at a same time and you have flexibility answer any of the device.
Call Screening
Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.
API Integration with Business Critical Applications
The CRM Applications like Jobdiva, Ciepal, oorwin, Salesforce, Vtiger, sugar Crm or any can be integrated with click to call option to increase the caller efficiency
Multi- Level Auto Attendant
The Multi-Level IVR (also known as Auto-Attendant) is an extended automated phone menu that gives you full control over how calls are routed to ensure your business needs are met. It efficiently connects callers to individuals, call queues, or locations within an organization, based on their selections from menus.
Dial By Name Directory
The dial by name directory allows callers to reach the specific person in the organization. They have to press the first few letters in dial pad of a person's name in order to dial the user that the caller is looking for.
Follow Me
This technology enables incoming calls to "find me" and deliver those calls to any location, while the "follow me" provides the ability to receive calls at any number of your designated devices. Your "follow me" phone number is routed through a list of numbers you choose (cell, home, office, etc.), in your preferred order, until the call connects to you.If incoming calls are not answered within a specific number of rings, they are instantly transferred to the voicemail system
Greetings
Use and upload your customized greetings to establish your brand and enhance your company's image.
Virtual Phone System
Virtual phone system is simply a web-based service that's tailored to handle calls, voice mails, and messages for your business efficiently with the help of the internet and modern technology
Voicemail to Email
Voicemail-to-email sends voicemail messages in emails so you can listen to them on the go.
Call Flip
With Call Flip, you can simply move an ongoing call between your desk phone, mobile phone, or softphone.
Desktop APP
You can download the Exe file on your laptop and computer to a make and receive calls, our application robust with multiple features
Mobile APP
You can download the iOS and android APP to a make and receive calls, our application robust with multiple features
Call Forwarding
You can forward the calls to other number
Role based Access Control for Phone System
You can give role base access to your employee to manage the phone system
Ring Group
You can have all the phones in a ring group ring at once anyone who is free can answer the call
Time Based Auto Attendant
You can have time based auto attendant as per your choice i.e. for holiday, after office hours or any
Auto Schedule CDR's to Email
You can schedule call reports so that it comes to your email ID (Daily, Weekly or Monthly)
Real Time Usage Reports
You have an access to real time call reports and recordings
Instant Notification and Reply to SMS Via Email
You will receive SMS on the pointed email ID so that you can reply to the SMS from email and the other party receive the SMS on the mobile
