Week 1: Chapter 1

Having good credibility implies which of the following qualities?

*being honorable and reliable *ensuring promises are fulfilled *having strong ethical values

The moral principles that steer the behavior of a group or an individual are known as

ETHICS

True or false: When you are known for failing to live up to your promises to stakeholders, you have a reputation for good character. True false question.

False

Sydney just started working in the marketing department for a major tobacco company. In her spare time she participates on anti-smoking campaigns. Which of the following statements about her personal values is true?

Her personal values do not align with the corporate values of her work.

Assuming that a corporation has good values, which of the following statements about the alignment of personal values and corporate values are true? (Choose every correct answer.)

Matching personal values with corporate values is a key element of character. If personal values are not in alignment with corporate values, a lack of integrity is possible.

Simon worked in management at a large technology company that became embroiled in a scandal in which many managers were implicated. Simon was cleared of any wrongdoing, but the company was shut down and all employees were laid off. Simon was hired at a rival company, but his new colleagues did not give him a warm welcome. Which of the following must Simon do to create a good working environment?

Simon must establish credibility.

Which of the following is a characteristic of takers in business? Multiple choice question.

They do not return favors done by colleagues.

A feeling of ______ indicates an obligation to meet the needs and desires of others. Multiple choice question.

accountability

Demonstrating accountability in business implies which of the following? (Choose every correct answer.)

an enlarged vision of those affected by a business an obligation to meet the needs of others

Generosity towards others is an example of ______ in the business world.

caring

Which of the following factors impact a business executive's credibility? (Select all that apply.)

character competence being caring

Which of the following are abuses of honesty? (Choose every correct answer.)

cheating in the classroom deceiving consumers identity theft

Conducting business with ______ helps forge character and maximize competencies. Multiple choice question.

complete honesty

Meg Whitman, former CEO of HP, stated that early in her career she gained credibility and displayed competence through her focus on

creating a successful track record.

Which of the following are gained by business leaders by when they recognize and show concern for others' needs? (Choose every correct answer.)

credibility trust

You can improve your professional skills by becoming a(n) ______ communicator.

credible and trusted

A perception that someone does not care about others will lead people to ______ them.

distrust

Which of the following are examples of good business ethics? (Choose every correct answer.)

ensuring proprietary information remains safe following the law

Having good character implies that one has ______ values. Multiple choice question.

high moral and ethical

Which of the following are benefits of having many givers in a business? (Choose every correct answer.)

increased productivity less employee turnover greater profitability

Effective communicators gain trust by seeking to understand others'

needs.

A good business communications textbook is designed to give readers which of the following things? (Choose every correct answer.)

opportunities to consciously elevate their communication skill set tools to develop communication abilities over the course of a career

Most people will judge a person's competence based on the person's

previous accomplishments.

The "R" in the FAIR test stands for

respect.

Which of the following happens in a team when team members use the phrase "our needs" is used instead of "my needs"?

solutions are developed that help everyone

When using the "access" stage of the FAIR test, you must ask how ______ your motives, reasoning, and information are

transparent

When people are credible, they have a reputation for being

trustworthy.

You can create a sense of trust in others by adopting which of the following orientations? (Choose every correct answer.)

we you