Week 3: Practice Manager Hot Seat

Based on the operant approach, the bonus that SkyBlue is offering for employees who hit certain goals is considered a(n) ______ reward.

contingent

Based on the operant approach, the bonus that SkyBlue is offering for employees who hit certain goals is considered a(n) __________ reward.

contingent

When giving feedback to his team, Brandon should do all of the following except:

Be indirect

Based on the Rocket Model, the major issue on the baggage handling team is an ambiguous mission.

False

The SkyBlue incentive plan is meant to increase organizational citizenship behaviors at the airline.

False

Based on the Rocket Model, which of the following would be a "booster" to ensure that SkyBlue employees hit their goals under the new incentive plan?

Having the right talent in place.

How could SkyBlue have empowered the company's baggage handlers when developing the incentive plan?

Involving baggage handlers in the plan's development.

One of the faults of the SkyBlue incentive plan is that it didn't take into consideration the context in which the baggage handlers operate and the behaviors needed for success. Based on this fact, SkyBlue needs to re-evaluate which stage of the performance management cycle?

Planning

Based on goal-setting theory, which of the following is true of the SkyBlue incentive plan?

The goals are specific.

Assume that by the end of their meeting, Brandon has little faith that his team will accomplish the goals stated in the incentive plan, and he manages them with this expectation. A few months later, the team members find out they did not hit any of the incentive plan goals. This is an example of the golem effect. Group starts

True

The goal seems to be a non-starter for the team as they have never mishandled fewer than 200 bags, let alone hit the goal of 100 bags. This means that there __________.

may be low goal commitment

The goal seems to be a non-starter for the team as they have never mishandled fewer than 200 bags, let alone hitting the goal of 100 bags. This means that there ______.

may be low goal commitment

Based on the performance management cycle, the tracking of the baggage handlers' performance would be considered ______.

monitoring