Week 5 2
Which of the following is a characteristic of vertical communication?
Vertical communication refers to communication that flows up and down an organization, usually along formal reporting lines; takes place between managers and their superiors and subordinates; and may involve several different levels of the organization
A task group that is made up of one member each from marketing, development, production, and manufacturing would be a(n)
A cross-functional team is a form of task group made up of members from different functional areas.
During the _____ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group.
As groups mature, they tend to evolve through four distinct stages of development. The first stage of development is called forming. The members of the group or team get acquainted and begin to test which interpersonal behaviors are acceptable and which are unacceptable to the other members.
Which of the following is an integral characteristic of effective communication?
Communication is the process of transmitting information from one person to another. Effective communication, then, is the process of sending a message in such a way that the message received is as close in meaning as possible to the message intended.
Which barrier to communication exists when a sender is considered an unreliable source of information?
Credibility problems arise when the sender is not considered a reliable source of information.
_____ conflict controls when a single source sends clear but contradictory messages.
Intrasender conflict controls when a single source sends clear but contradictory messages.
When an organization decides to use teams, resistance will most likely come from
It is important to recognize that resistance may be encountered. This resistance is most likely from first-line managers, who will be giving up some of their authority to the team.
Monitoring receivables to make sure customers are paying their bills on time is an example of _____ control.
Monitoring receivables to make sure customers are paying their bills on time is an example of financial control.
Quality control is a type of _____ control.
Operations control focuses on the processes the organization uses to transform resources into products or services.
When is oral communication most likely to be interpreted inaccurately?
Oral communication may suffer from problems of inaccuracy if the speaker chooses the wrong words to convey meaning or leaves out pertinent details, if noise disrupts the process, or if the receiver forgets part of the message.
In the _____ stage of group development, the group really begins to settle down to work and focuses on goal attainment.
Performing is the final stage of group development. At this stage, the members enact the roles they have accepted, interaction occurs, and the efforts of the group are directed toward goal attainment.
When employees in an organization do not know what is expected of them, it results in
Role ambiguity arises when the sent role is unclear and the individual does not know what is expected of him or her.
Vertical communication refers to communication that flows up and down an organization, usually along formal reporting lines; takes place between managers and their superiors and subordinates; and may involve several different levels of the organization
Screening control relies heavily on feedback processes.
____ control focuses on how effectively the organization's corporate, business, and functional plans are succeeding in helping the organization meet its goals.
Strategic control focuses on how effectively the organization's corporate, business, and functional strategies are succeeding in helping the organization meet its goals.
Monitoring the administrative ratio to make sure staff expenses do not become excessive is an example of _____ control.
Structural control is concerned with how the elements of the organization's structure are serving their intended purpose. Monitoring the administrative ratio to make sure staff expenses do not become excessive is an example of structural control.
Which communication network offers a fairly even flow of information, but two people interact with only one other person?
The chain offers a more even flow of information among members, although two people (the ones at each end) interact with only one other person.
The control of _____ resources affects all the other resources in an organization.
The control of financial resources is the most important area, because financial resources are related to the control of all the other resources in an organization.
A smile, a thumbs up, or a smiley face emoji are all examples of
The sender has to encode the meaning into a form appropriate to the situation. The encoding might take the form of words, facial expressions, gestures, emojis, or even artistic expressions and physical actions.
Timely communication is communication that
Timely communication is communication that
A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.
functional group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.
