Week 9, Quiz 7, Chapter 7 and 8

Approximately how many workplace homicides occur in Canada each year?

14

Which of the following are suggested for employers and managers by the legal requirement for due diligence and the experience of companies that have dealt with workplace violence? a. Have a general policy prohibiting violence. b. Take all threats of violence seriously. Act only on the most serious threats. c. Ensure that employees are trained in how to respond to actual or threatened violence. d. File a formal complaint.

Ensure that employees are trained in how to respond to actual or threatened violence.

Gianni's manager has noticed that Gianni seems to be regularly engaging in presenteeism. What is the most likely explanation for this behaviour?

Gianni is worried about his job

Which of the following would be classified as bullying? a. an actual physical assault b. rude or discourteous behaviour c. sexualized or sex-related behaviour d. aggressive behaviour over a prolonged period of time

aggressive behaviour over a prolonged period of time

What is the definition of stress?

an individual's internal response to, or evaluation of, stressors; often characterized by negative feelings of arousal

What is Type I violence usually associated with?

commission of a crime

There are several major categories or causes of workplace stress. Which of the following is the LEAST cause of workplace stress? a. workplace relationships b. ergonomics c. demands of the job employees' control over how they work d. demands of the job employees' control over how they work

ergonomics

Which one of the following is the LEAST way for management to help overcome the stigma towards mental illness in the workplace? a. Provide correct information to employees. b. Ensure that employee mental illness is diagnosed and treated early. c. Examine their own minds to find where they might be holding onto hidden misconceptions about mental illness. d. Explain that the stigma is overstated and that our society is open-minded about mental illness.

explain that the stigma is overstated and that our society is open minded about mental illness

Researchers focus on three separate categories of fairness judgments associated with stress. What are they? a. distributive justice, procedural justice, and fairness of outcomes b. interactional justice, procedural justice, and fairness of processes c. fairness of outcomes, fairness of processes, and fairness of interpersonal treatment d. fairness of interpersonal treatment, interactional justice, and fairness of outcomes

fairness of outcomes, fairness of processes, and fairness of interpersonal treatment

Which of the following is NOT part of a preventive integrative approach to managing stress in the workplace? a. focusing on tertiary interventions b. focusing on organizational primary interventions c. encouraging the reduction of stressors in the workplace d. using an integrative team of health care professionals

focusing on tertiary interventions

How many types of sources of workplace violence are set out in the CAL/OSHA Framework? a. four Types b. three types c. one significant type d. two types (violent and non-violent)

four types

According to the textbook, what is the main reason why stress is related to increased workplace accidents in any job?

impaired concentration

Which of the following technology-related factors have been implicated as psycho-social stressors? a. isolation b. lack of privacy c. lack of control d. no performance standards

isolation

According to your textbook, which of the following BEST defines distributive justice? a. It is the perceived fairness of interpersonal treatment. b. It is the perceived fairness of outcomes. c. It is the perceived fairness of creating a fair workplace. d. It is the perceived fairness of decision-making processes.

it is the perceived fairness of outcomes

What does the assault cycle suggest about violence?

it occurs only after a period of escalation

Ergun works from a home office as a salesperson for a large drug company. How can his sales manager determine whether working from home is a psychosocial hazard for Ergun?

monitor his sales activity and results

Which of the following statements was the conclusion made by Dr. Jennifer Berdah about sexual harassment?: a. The most victimized group are young females. b. The most victimized group are meek females. c. The only perpetrators are older men. d. Most of our stereotypes of sexual harassment are false.

most of our stereotypes of sexual harassment are false

What is an example of an organizational secondary stress intervention?

offering an on-sire fitness centre

Which of the following is an example of a primary stress intervention?

providing flexible working conditions

What has the Supreme Court of Canada decided about responsibility in cases of workplace sexual harassment? a. Responsibility lies with the employees. b. Responsibility lies with the employers. c. Responsibility lies with the victims. d. Responsibility lies with the supervisors.

responsibility lies with the employers

Which of the following statements is true? a. Robbery is the primary risk factor for non-fatal assaults. b. Robbery is the primary risk factor for occupational homicide. c. Employees in the services are at the highest risk for violence. d. Supervisors in the services are at the lowest risk for violence.

robbery is the primary risk factor for non-fatal assaults

What does the field of occupational risk factors use the acronym SAV-T to explain? a. Scheduling, Anonymity, Valuables, and Time b. Shadowing, Valuables, Time, Agitation c. Scheduling, Authority, Valuables, and Taking care of others d. Swearing, Agitation, Volume, and Threat

scheduling, authority, valuables, and taking care of others

When trying to reduce stress at the individual level, which of the following statements applies? a. Primary intervention strategies are the least preferred method of stress reduction. b. Secondary strategies are more desirable than primary ones, because they only target stress after it has developed. c. Tertiary intervention strategies are the most desirable method of stress reduction. d. Secondary strategies are less desirable than primary ones, because they only target stress after it has developed.

secondary strategies are less desirable than primary ones, because they only target stress after it has developed

What is an example of an individual tertiary stress intervention?

seeing a psychotherapist

Why have primary stress interventions not been widely implemented in Canada?

senior manager resistance

According to your text, what are the two different types of sexual harassment? a. sexual coercion and "quid pro quo" b. sexual coercion and hostile environment c. hostile environment and verbal or physical conduct d. "quid pro quo" and verbal or physical conduct

sexual coercion and hostile environment

Which one of the following causes of workplace stress is NOT something that managers can help employees manage? a. work overload and pace b. career progression c. role ambiguity d. social skills

social skills

According to recent studies discussed in your textbook, employees who experience unfairness in the workplace report higher levels of which of the following? a. strain b. attendance c. absenteeism d. stress

strain

According to your textbook, which of the following statements BEST defines stress? a. Stress events happen primarily in the work environment. b. Stress is an objectively verifiable event that occurs outside the individual. c. Stress is an individual's negative emotional response to stressors. d. Stress is taxing, exceeding individuals' coping resources and negatively affecting their health.

stress is an individuals negative emotional response to stressors

Kelloway proposed the SAV-T acronym as a way to recognize the signs of individuals that are increasingly likely to become violent. What does the acronym stand for? a. Scheduling, Anonymity, Valuables, and Time b. Scheduling, Authority, Valuables, and Taking care of others c. Swearing, Agitation, Volume, and Threat d. Swearing, Aggression, Volume, and Threat

swearing, agitation, volume, and threat

What behaviours are represented by the SAV-T acronym?

swearing, agitation, volume, threat

Which of the following was the term "going postal" created to describe back in the 1990s? a. an enraged state, with workplace violence b. the OCTranspo shootings in Ottawa c. the shootings at the Community College in Montreal d. bullying

the OCTranspo shootings in Ottawa

What common approach is used to categorize workplace violence?

the relationship between the assailant and the victim

Why was Grant's law created?

to reduce the risk of violence for gas station attendants

What two personality characteristics are particularly relevant to stress?

type A behaviour pattern and negative affectivity