WGU c202

What is a critical factor in creating a culture of safety?

A commitment of an organization to the protection and well-being of its employees

What is an example of workforce redeployment?

A firm assigning a Java IT expert to a new client requesting a Java IT engineer

What is an example of opportunity bias?

A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors.

Affective commitment:

A positive emotional attachment to the organization and strong identification with its values and goals. Employees of an animal shelter may be affectively committed to the organization because of its goal of finding good homes for all pets. Affectively committed employees stay with an organization because they want to.

An employee is supposed to be at work at 8:00 a.m., but the employee does not arrive until 8:15 a.m. What has been violated?

A rule

Direct financial compensation:

Compensation received in the form of salary, wages, commissions, stock options, or bonuses

Consensual

ConsensualEmphasizes loyalty and tradition and encourages employees to stay with the company for a long time; promotion from within is common.

turnover benefits

Creating promotion or transfer opportunities for other employees Savings from not replacing the departing employee Better performance or customer service Acquiring new skills and competencies Acquiring a better team player and corporate citizen

Which step in an effective training program involves determining the best setting, methods, and materials to be used?

Designing training systems

What are two uses of a job analysis?

Developing a recruiting plan and designing a compensation plan for a particular job

How does sourcing affect recruiting?

Effective sourcing improves the compatibility of talent pools to open positions.

Competitive

Emphasizes competitive advantage and market superiority; large amounts of stress tend to be involved.

Entrepreneurial

Emphasizes creativity, innovation, and risk taking.

Bureaucratic

Emphasizes formal structure and correct implementation of organizational procedures, norms, and rules; has consistent, high, and ethical standards.

What is the result of people being committed to, involved with, enthusiastic, and passionate about their work?

Employee engagement

Classify each example as either a policy or a procedure. Answer options may be used more than once or not at all.

Employees should avoid using language that could be interpreted as discriminatory. = Poly To receive reimbursement, employees need to submit receipts from travel and dining. = Proc The company advocates, in all operational aspects, for diversity of experience, background, and culture to support innovation, workplace environment, employees, customers, and stakeholders. = Poly Employees wishing to take time off should give prior written notice to their supervisors. = Proc

types of organizational culture

Entrepreneurial Bureaucratic Consensual Competitive

Which type of training includes both role-playing and action learning?

Experiential training

What is a benefit of external recruiting?

External hires can bring in new ideas and insights.

Which belief is an example of bias creating barriers to equal treatment in an organization?

Extroverted employees are the most effective.

Normative commitment:

Feeling obliged to stay with an organization for moral or ethical reasons. An employee whose expensive surgery was just enabled by an employer's health plan and work leave policy might feel a moral obligation to stay with the employer for at least a few years to repay the debt. Normatively committed employees stay with an organization because they feel they should.

Which factor may increase a company's voluntary turnover?

Good economic environment

What is affective commitment?

Having a positive emotional attachment to the organization and strong identification with its values and goals

What determines whether stress is functional or dysfunctional?

How manageable it is and the emotions it causes

Which primary goal is being realized when an organization has a sufficient, productive workforce to execute a company's mission?

Human resource management

What is the difference between replacement planning and succession management?

Identifying specific backup candidates versus building feeder groups up and down the leadership pipeline

What are two potential costs of voluntary turnover? Choose 2 answers

It leads to having to train a replacement worker. It disrupts teamwork.

What is the disadvantage of a pay-for-performance plan?

It potentially negates an employee's intrinsic motivation.

Which aspect of an organization is increased when policies of inclusion are adopted?

Its talent pool

During which level of Kirkpatrick's training evaluation might participants take a test on the training materials?

Learning

What is the influence tactic that enhances one's formal authority to make a request by referring to precedents, rules, contracts, or other official documents?

Legitimating

turnover costs

Loss of clients Teamwork disruptions Lower production or work quality until a replacement is hired and up to speed Lower employee morale Recruiting, hiring, and training a replacement worker Managing the employee's transition (supervisor's and HR representative's time)

Which type of compensation can developmental opportunities be considered?

Nonfinancial compensation

Which act was intended to curb common work stoppages, strikes, and general labor conflict?

Wagner Act

Which organization advocates that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces?

Occupational Safety and Health Administration (OSHA)

What is an example of variable compensation?

Offering bonuses if performance goals are met

What are two retention strategies for reducing voluntary turnover? Choose 2 answers

Quality leadership Flexible work

What is a primary function of human resource management?

Retaining talent

Nonfinancial compensation:

Rewards and incentives given to employees that are not financial in nature (e.g., flexible work schedule, development opportunities, casual dress code, work-life balance)

A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor. Which standard is being applied to resolve this ethical dilemma?

Rights standard

Which labor relations strategy was made illegal due to the Taft-Hartley Act?

Secondary boycotts

top drivers that impact employee engagement are

Senior management is sincerely interested in employee well-being. The organization has a solid reputation in the community. The employee feels they have improved their skills and capabilities over the past year. The employee has been granted an appropriate amount of decision-making authority to do a good job. The organization quickly resolves customer concerns.

Voluntary Turnover:

The employee chooses to leave for personal or professional reasons.

Avoidable turnover:

The employer could have prevented the turnover by addressing the issues.

Unavoidable turnover:

The employer could not have prevented the turnover.

Involuntary turnover:

The employer discharges the employee due to poor performance, misconduct, reorganization, etc.

Utilitarian standard:

The ethical action best good overall

Virtue standard:

The ethical action is consistent with civility, compassion, benevolence, etc.

What is a psychological contract in the workplace?

The hidden expectations and promises between an employer and an employee

What does a person's learning style determine?

The instructional methods that are the most effective for training

What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994?

To prevent discrimination against employees who may be called into active military service

What are two reasons why companies offer employee benefits? Choose 2 answers

To provide employees with work-life balance To boost employee satisfaction

Why might an organization want to increase its efforts at inclusion and diversity?

To reduce negative public relations

What is the goal of affirmative action?

To seek to remedy past practices that innately caused an adverse effect on applicants

What is the main goal of organizational policies?

To set guidelines that direct employee actions for achieving long-term goals

Which factor in successful organizational change can be provided through effective human resource management?

Trust

A supervisor has already discussed poor performance with a subordinate, but the employee is not improving. Which corrective discipline step should occur next with a stronger statement of the consequences for failing to improve?

Written warning

Place the steps of progressive discipline in order from first (1) to last (4). Select your answer from the pull-down list.

Written warning2 Counseling 1 Suspension without pay 3 Termination4

three types of monetary and nonmonetary compensation

direct financial indirect financial nonfinancial

Four key emotions that lead to engagement are:

enthusiasm inspiration empowerment confidence

Common good standard:

shows respect and compassion for all others, especially the most vulnerable.

What is the minimum number of employees an organization must have to be required to follow the Family and Medical Leave Act (FMLA) of 1993?

50

What is an example of an optional benefit?

Additional life insurance to enhance coverage

A female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women. Why is this case a potential demonstration of adverse impact?

Adverse impact is unintentional and relates to policies applied to all employees.

Indirect financial compensation:

All the tangible and financially valued rewards that are not included in direct compensation, including vacation time and health insurance (e.g., incentive pay)

Which action enhances employee engagement?

Allowing employees to use their talents

Which situation is an example of poor person-organizational fit?

An employee has the necessary training and skills for a position, but has a different set of values than the employer.

What is an example of voluntary turnover?

An employee leaves for a higher paying job.

How does providing regular feedback to employees relate to their goals?

It helps direct progress toward goals.

What is an example of holding the target of bullying to a different performance standard?

Assigning the target unrealistic goals and deadlines

top 3 HR goals

Attraction is the organization's ability to attract or gain interest from talent. Retention is the organization's ability to retain—or keep—their talent. Engagement is the organization's ability to go beyond keeping employees satisfied to keeping them enthusiastic, passionate, and committed to their jobs.

Which situation is an example of a managerial ethical dilemma?

Being asked to directly supervise a family member

What should human resource managers use to determine performance metrics?

Business goals

How can goal setting boost employee performance?

By focusing attention on specific objectives

How does an organization's human resource strategy support the organization's business strategy?

By helping it to acquire, develop, and retain the talent needed to fulfill its strategy

How can human resource managers serve as internal consultants?

By helping managers avoid common training pitfalls

How does human resource management support organizational leadership?

By providing employees with opportunities for professional development and growth

How do employee wellness programs benefit employers?

By reducing workers' compensation and disability-related costs

Which tactic can employers use to improve employee engagement and motivation towards safety?

Incentives

What is an example of bullying in the workplace?

Intimidating a coworker

How does effective human resource management improve organizational performance?

It enhances a company's ability to cope with growth and change.

How does an employee handbook protect employers?

It ensures that employees are informed about company expectations, policies, and benefits.

Which protected classes must a company set hiring goals for under Executive Order 11246?

Minorities and women

Why might human resource managers place limited importance on distributive fairness in the hiring process?

Only those hired tend to appreciate the outcomes of the process.

Which type of a benefit are domestic partner benefits?

Optional

A common trigger for significant organizational change is a merger or acquisition. Effective talent planning is essential to the success of mergers and acquisitions, and HRM can create the foundation for success by:

Participating in conducting a due diligence assessment knowledge transfer and rapid learning retain top talent and release poor performers Monitoring the new culture to identify ways to strengthen it Planning for continuous adjustment and learning throughout the process

Functional turnover:

Poor performers leave.

Which request might be asked during a case interview?

Show which skills you have that will best benefit this company's goals and mission

Continuance commitment:

Staying with an organization because of perceived high economic (e.g., leaving would mean losing valuable stock options) and/or social costs (e.g., coworker friendships) involved with leaving. Continuance commitment leads employees to stay with an organization because they feel they have to.

Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job?

The Family and Medical Leave Act of 1993

How can human resource managers use performance metrics to benefit their organizations?

They can use metrics that reveal weakness in a critical division to influence staffing plans.

Which legislation promotes practices that reduce discrimination against a wide variety of protected classes?

Title VII of the Civil Rights Act

What is a function related to the primary goal of the Occupational Safety and Health Administration (OSHA)?

To correct hazards

What is a primary goal of human resource management?

To maintain employment-related legal compliance

Which type of strike is used in response to an employer violating employment laws?

Unfair labor practice strike

five different types of ethical standards:

Utilitarian standard Rights standard Fairness standard Common good standard Virtue standard

Which decision can human resource management assist with during the combination stage of mergers and acquisitions?

Which employees to retain

Rights standard:

best respects and protects the moral rights of everyone

Some common ethical dilemmas in the area of human resource management are:

privacy issues, staffing, layoffs, rewards, safety, performance appraisal, and labor practices.

Fairness standard:

treats all people equally on paper