What has gone wrong?
A woman is at the doctor. "I'm getting continual stomach cramps, I've got awful diarrhoea and I can't stop vomiting. It must have been the shellfish I had for dinner last night. I thought it tasted strange" The woman has been __________ by eating bad seafood.
poisoned
An airline passenger is calling her family from an aircraft phone. "We can't land at O'Hare because of the snow, so they're flying us on to Des Moines and then putting us on a bus". The passenger's flight has been __________ because of bad weather.
re-routed
A hotel guest is talking to the hotel manager. "When I got back to my room, I discovered that my safe had been broken into, and my passport and money stolen". The guest's hotel room has been __________.
robbed
A passenger in a taxi is complaining to the driver. "According to your meter, the fare from the airport is €18. I gave you a €50 note, and you've only given me €20 back." The taxi driver has __________ his passenger.
short-changed
A customer in a bar is talking to the barman. "I only put the mobile down on the table for a few moments, and when I next looked it had gone. Are you sure you didn't see anything?" The customer's mobile phone has (probably) been __________.
stolen
A customer in a restaurant is talking to a waiter: "I asked for it to be well-done, but this is rare. In fact, it's almost raw!" His food has been __________.
undercooked
An airline passenger is talking to the check-in assistant. "I have a valid ticket for this flight, and I'm in plenty of time to check in, so why are you telling me there are no seats available?" The passenger has been __________ by the airline.
bumped
A man is at the chemist. "I didn't realise how strong the sun was. I fell asleep, and when I woke up I was red and sore from head to toe. Can you give me something to help it?" He has been __________ by the sun.
burnt
A hotel guest is complaining to the hotel's laundry manager. "This suit was in perfect condition when I gave it to you to be washed. Now there are three buttons missing and a large tear in one of the jacket sleeves". The guest's suit has been __________.
damaged
An airline passenger is at the airport: "We were supposed to take off an hour ago. I keep checking the boards for information, but all it says is 'Wait in lounge'." Her flight has been __________.
delayed
A hotel receptionist is talking to a customer. "I'm sorry, madam, I don't know how it happened, but it looks like the room you reserved has been given to someone else". The customer's room has been __________.
double - booked
An airline passenger is talking to a member of the airline's ground-crew staff: "Look, I've got two baggage checks, so where's my second item? I've been waiting here for half an hour and it hasn't come through on the luggage carousel." Some of his luggage has been __________.
lost
A train passenger is complaining to a member of railway staff. "Your ticket booking office told me that the train leaves at nine o'clock every morning, but when I got to the station, I discovered it leaves at half past eight". The passenger has been __________.
misinformed
A tourist is talking to a police officer: "I was walking back to my hotel when someone hit me on the head and stole my wallet" The tourist has been __________ .
mugged
The same customer is talking to the waiter again: "I think there's a mistake on my bill. I didn't order half of these things". He has been __________.
overcharged
