Wk 1 : Ch.17 Helping People through Change and Burnout Prevention

The last four steps of John Kotter's eight-stage model ______. offer a holistic changing approach to organization. energize an organization around a new vision. facilitate desired state of change in an organization. unfreeze the status quo.

facilitate desired state of change in an organization.

Identify the characteristics of stress-resistant people. They have poor self-motivation. They are relaxed and confident. They are obsessed with passage of time. They feel discomfort in tiring situations.

They are relaxed and confident.

Level III wellness programs facilitate people to ______. maintain healthy lifestyles and behavior. avail subsidized fitness programs. know about the consequences of poor health habits. use proper physical conditioning methods.

maintain healthy lifestyles and behavior

The first four steps of John Kotter's eight-stage model ______. A) focus on implementing new practices. B) reinforce change in organizational culture. C) help the organization move to the desired state. D) unfreeze the status quo.

unfreeze the status quo

Match the processes of creating major change in an organization (in the left column) with their descriptions (in the right column). 1) Establishing a sense of urgency: 2) Creating the guiding coalition: 3) Communicating the change vision: 4) Empowering broad-based action: A) It involves examining the market and competitive realities. B) It involves putting together a group and getting them to work together like a team. C) It involves having the guiding coalition role-model the expected employee behavior. D) It involves encouraging risk taking and nontraditional ideas, actions, and activities.

1) Establishing a sense of urgency: It involves examining the market and competitive realities. 2) Creating the guiding coalition: It involves putting together a group and getting them to work together like a team. 3) Communicating the change vision:It involves having the guiding coalition role-model the expected employee behavior. 4) Empowering broad-based action: It involves encouraging risk taking and nontraditional ideas, actions, and activities.

Which of the following personality characteristics is more prominent in stress-resistant people? Uncomfortable in most situations. Anxiety. Ultra-competitiveness. Balanced perspective.

Balanced perspective

Arrange the steps of John Kotter's model for leading change in the correct order of occurrence. (Place the first step at the top.) Empowering broad-based. Establishing a sense of urgency. Developing a vision and strategy. Creating the guiding coalition. Communicating the change vision.

Establishing a sense of urgency. Creating the guiding coalition. Developing a vision and strategy. Communicating the change vision. Empowering broad-based.

According to George Burns, what is a better predictor of an individual's whole life? Relationships with friends. Work satisfaction. Physical health. Family satisfaction.

Family satisfaction.

What are the reasons for aggravating employee problems as identified by former Levi Strauss chairman Robert Haas? (Select all that apply.) High leisure time. Stressful jobs. Dual careers. Long working hours

Stressful jobs. Dual careers. Long working hours.

What tends to be contagious and motivating for employees? Leaders' personal commitment toward goals. Employees' personal experiences. Employees' sense of control. Competitors' positive attitude.

Leaders' personal commitment toward goals.

Newsletters and screening sessions are parts of ______. Level IV wellness programs. Level III wellness programs. Level I wellness programs. Level II wellness programs

Level I wellness programs

What are the things one should do to have a positive attitude? (Select all that apply.) Make one's workplace and living place satisfying. Indulge in activities that provide peace of mind. Take pleasure only from big things in life. Surround oneself with individuals who give happiness.

Make one's workplace and living place satisfying. Indulge in activities that provide peace of mind. Surround oneself with individuals who give happiness.

With reference to job stress interventions, which of the following approaches seeks to treat illness at its early stage? Pre-primary prevention. Primary prevention. Tertiary prevention. Secondary prevention

Secondary prevention

With reference to job stress interventions, which of the following approaches seeks to treat illness at its early stage? Primary prevention. Pre-primary prevention. Secondary prevention. Tertiary prevention.

Secondary prevention

A caring leader sees a life of engagement and meaning as ______. a means of creating an emotionless work environment. a personal commitment to accomplish his or her goal. an object or means to other ends. a means to keep himself or herself on track.

a personal commitment to accomplish his or her goal

To keep himself on track, an individual with a sense of control would start each morning thinking ______. about the last day's argument with a colleague. about the good things he would do that day. about the problems he would face that day. about the ways to get rid of his work and, thus, stress

about the good things he would do that day

If someone advices you to "take pleasure from the little things in life," he is referring to the ______ of a hardy personality. personal commitment. sense of control. positive attitude. caring relationships

positive attitude

Benjamin Franklin's wise use of time shows how ______ is an important characteristic of a hardy personality. positive attitude. personal commitment. balanced perspective. sense of control.

sense of control

With reference to job stress interventions, treatment of post-traumatic stress syndrome is an example of ______. tertiary prevention. pre-primary prevention. primary prevention. secondary prevention.

tertiary prevention