wk 4 362 Change Management
Arrange the following stages of the McKinsey 5A model of change in the correct order.
1. Aspire 2. Assess 3. Architect 4. Act 5. Advance
Which of the following are factors of the six-box organizational model?
Rewards Purposes Structure
Which of the following are the main purposes of force-field analysis?
To identify and prioritize the groundwork that may be required for implementation to occur To assess whether an organization is ready for a change initiative
A true statement about the ADKAR change model is that _____.
it advices the change manager to concentrate on the individuals involved in and affected by the change
Mark's apparent favoritism toward Amir is representative of
leader-member exchange.
is anyone who is likely to be affected by an organizational change and who can directly or indirectly influence the outcomes.
stakeholder
In the context of the star model of organizational design, _____ refers to the formal authority relationships and grouping of activities, as depicted on an organization chart.
structure
Identify an accurate statement about the director image of change management.
People who use this approach follow a practical, managerialist approach to achieve change.
involves the imaginative development of one or more likely pictures of the characteristics of potential futures for an organization, sometimes considering "best-case/worst-case" possibilities.
Scenario planning
Which of the following is true of the DICE model?
Scoring the DICE factors will determine if change is in the win zone, the worry zone, or the woe zone.
Identify the practical issues highlighted by a simple assessment of organizational receptiveness to change
Some conditions are likely to improve simply by waiting. Actions must be taken to strengthen the conditions when receptiveness is low.
Which of the following are the elements of the cultural web of an organization?
Stories Rituals and routines The paradigm Symbols
Identify a true statement about process perspectives of change.
They advise people to focus on the wider context in which change is taking place.
Identify a characteristic of checklist approaches to change management.
They believe that the change process can be regulated by planning.
Explicit models help identify interdependencies.
True
According to the framework developed by Donald Hambrick and James Fredrickson (2001), which of the following are the mutually reinforcing elements of organization strategy
Vehicles Differentiators Arenas Economic logic Staging
The point of PESTLE analysis is to identify the
environmental factors that affect an organization at present and in the future
In response to the new employee end-of-shift policy Brianna proposes that Ollie pay its employees on their breaks instead of making them clock out. Brianna is most likely utilizing the ______ influence tactic.
exchange
Organizational change is most likely to succeed when there are a lot of policies and procedures set up.
false
A true statement about John Kotter's eight-stage model of transformation change is that
it is based on Lewin's model of change
Which of the following sources of power does Mark have in enforcing Ollie's holiday scheduling policy?
legitimate
Mark responds to Brianna's concerns about the new employee end-of-shift policy with "...This is a policy straight from corporate. We have to follow it." What type of influence tactic is Mark utilizing?
legitimating tactic
An advantage of the tell style of change management is that
management has full control of the change process
Rank the following stages of John Kotter's model of transformation change in the correct order.
1. Establish a sense of urgency 2. Form a powerful guiding coalition 3. Create a vision 4. Communicate a vision 5. Empower others to act on a vision 6. Plan for and create short-term wins 7. Consolidate gains, produce more change 8. Institutionalize new approaches
Click and drag on elements in order Arrange the following elements of the scale of change in the correct order as detailed by Stace and Dunphy (2001).
1. Fine-tuning 2. Incremental adjustment 3. Modular transformation 4. Corporate transformation
What are the main elements of the ADKAR change model?
Ability Knowledge Reinforcement Awareness Desire
is defined as a dynamic capability pertaining to knowledge creation and utilization that improves a firm's ability to gain and sustain a competitive advantage.
Absorptive capacity
match
Acquisition -The ability to find and prioritize new ideas and knowledge quickly and efficiently Assimilation-The ability to link new knowledge to existing knowledge Transformation-The ability to combine, convert, and recodify new knowledge Exploitation- The ability to productively use new ideas
Identify the practical issues highlighted by a simple assessment of organizational receptiveness to change
Actions must be taken to strengthen the conditions when receptiveness is low. Some conditions are likely to improve simply by waiting.
According to Warner Burke, which of the following is a way in which organizational models can be useful?
By helping to prioritize the issues that need most attention
According to Warner Burke, which of the following is NOT a way in which organizational models can be useful?
By predicting the magnitude of change
Which of the following is one of "the seven Cs of change" developed by the UK Chartered Institute of Personnel and Development?
Capturing learning
In the context of Stouten's evidence-based approach to change management, which of the following actions should a change manager take in the Diagnosis (1) step?
Collect facts regarding the nature of the problem.
change theorists and practitioners take an "it depends" approach in which the style of change, especially the style of leadership, is dependent on the scale of the proposed change and the readiness of the staff to receive it.
Contingency
Which of the following can be accurately predicted using the PESTLE analysis?
Demographic trends Economic trends
According to the DICE model, what are the factors that determine if a change program will "fly or die"?
Duration Integrity Commitment Effort
Identify a true statement about Kurt Lewin's (1951) model of change.
Each stage of change requires different actions from change agents.
The context factors of the change kaleidoscope can be neither constraints nor enablers.
False Reason: This is false. The context factors of the change kaleidoscope can be either constraints or enablers. The point is that the design of the change implementation process should be influenced by the nature of those context factors.
The context factors of the change kaleidoscope can be neither constraints nor enablers. context factors of the change kaleidoscope can be neither constraints nor enablers.
False Reason: This is false. The context factors of the change kaleidoscope can be either constraints or enablers. The point is that the design of the change implementation process should be influenced by the nature of those context factors.
Which of the following are considerations for managing a balanced force field?
Group norms are an important force in shaping and resisting organizational change. An increase in the driving forces can frequently lead to an increase in the resisting forces.
Which of the following is NOT one of the questions asked when performing gap analysis?
How did we get here?
According to Stouten et al. (2018), in which of the following steps should a change manager implement evidence-based change interventions?
Identifying solutions
Identify the questions that must be asked to assess an organization's receptiveness to change.
Is there a shared vision of the goal? Will the organization be able to learn and adapt? Has the first step of action been identified?
Identify a true statement about scenario planning.
It encourages creative "blue skies" decision making.
Which of the following is true of gap analysis?
It is flexible with regard to timescale and focus.
Identify a disadvantage of gap analysis.
It often suggests a felt need for deep, transformational change.
Which of the following are true about the value of mapping the cultural web of an organization?
It questions traditional habits and norms. It highlights potential barriers to change.
is an environmental scanning tool, which provides a structured method for organizing and understanding complex trends and developments across the political, economic, social, technological, legal, and ecological factors that can affect an organization.
PESTLE
Which of the following statements are true of the star model of organizational design?
People practices are related to the organization's human resource policies and practices. Organizational performance will decline if one or more elements are out of alignment with others.
Which of the following companies developed the awareness, desire, knowledge, ability, and reinforcement (ADKAR) model of change?
Prosci
Match the factors of the six-box organizational model (in the left column) with the questions asked in each box (in the right column).
Purposes- Which business are we in? Rewards- Do all the tasks performed have incentives? Leadership- Does somebody keep the other five boxes in check? Structure- How do we divide all the work?
What are the major factors of The Hope Hailey - Balogun Change Kaleidoscope?
Readiness of staff Scope Time Capacity Capability Power of the manager
is a phenomenon of adoption of inappropriate strategies that occurs when assumptions fail to reflect key elements of the business environment
Strategic drift
is about the future, committing resources to activities based on premises, assumptions, and beliefs about an organization's environment, its mission, and the core competencies needed to accomplish that mission
Strategy
Match the factors of the 7-S framework
Strategy-It concerns how an organization plans to respond to the changes in its external environment. Skills- It concerns an organization's dominant capabilities and attributes that distinguish it from competitors. Style- It refers to the patterns of management actions. Structure - Choice It refers to the formal organizational design.
Based on the 7-S framework, identify the factors that influence organizational effectiveness
Superordinate goals Staff Systems
Based on the 7-S framework, identify the factors that influence organizational effectiveness.
Systems Superordinate goals Staff
In context of the factors that influence individual change readiness, which of the following factors do external pressures include?
Technology changes New regulations Professional group memberships Industry changes
Management is most likely to have the highest degree of control over the change process if the _____ style of change management is used.
Tell
Identify the organizational metaphors associated with the symbolic frame of the four-frame model of organizational change.
Temple Theatre Carnival
Identify the beliefs that underpin an individual's change readiness
The belief that the management will provide information and resources The belief that change is necessary
Identify the four frames of Lee Bolman and Terry Deal's four-frame model of organizational change
The symbolic frame The structural frame The political frame The human resource frame
According to Warner Burke (2013), which of the following are ways in which explicit models are useful?
They help highlight priorities. They help simplify multivariate situations.
Which of the following statements are true of the stage models of change management?
They introduce a temporal dimension to change management. They can be used to complement the checklist approach to change management.
Which of the following is a criticism of the stage models of change management?
They offer "high level" guidance, leaving the change managers to determine how to apply that advice in a particular context.
What are the major factors of The Hope Hailey - Balogun Change Kaleidoscope?
Time Capability Scope Capacity Readiness of staff Power of the manager
Match the categories of stakeholders
Top priority stakeholders-High degree of power and high level of interest Moderate priority stakeholders-High degree of power and low level of interest or low degree of power and high level of interest Low priority stakeholders-Choice Low degree of power and low level of interest
Match the following stages of change with their description
Unfreezing- Changing attitudes by making people feel uncomfortable about the way things are because they could be improved, and so establishing the motive to change Moving - Implementing the change to move to the desired new state correct Toggle Button Unavailable. Implementing the change to move to the desired new state Refreezing - Embedding or institutionalizing the new behaviors, to prevent people from drifting back to previous ways of doing things correct Toggle Button Unavailable. Embedding or institutionalizing the new behaviors, to prevent people from drifting back to previous ways of doing things
According to Gardini et al. (2011), change is most likely to be successful if
a comprehensive procedure with specific and meaningful goals is designed for the change
Based on the video, Mark seems to be a ______ leader while Sherry is more of a ______ leader.
ansactional; transformational
Which of the following guidelines for managing performance relates to the aspire stage of McKinsey's 5A model of change?
creating a long-term plan for change
The contingency change management approach is underpinned by the _____ image of managing change.
director
The image of change management that underpins the change management approaches associated with the work of large consulting companies is the _____ image
director
Stage models of change management are criticized on the grounds of their _____.
disregard for past events that influence current attempts toward change
According to managers, which of the following is a reason for the failure of organizational change?
diverting resources and everyone's attention away from the change
According to Stace and Dunphy (2001), which of the following is a scale of change that involves refining procedures and policies at divisional or departmental levels in an organization?
fine-tuning
Unlike traditional organization designs, built-to-change organization designs
include ongoing training in skills to support change
Process theories see change unfolding over time in a messy and iterative way and thus rely more heavily on the image of a change manager as
navigator
In the context of change management, _____ are most likely to argue that one has to comprehend how the substance, context, and process interact over time to produce desired outcomes in order to understand organizational change.
process perspectives
In context of Donald Hambrick and James Fredrickson's framework that characterizes organization strategy, the current term associated with the question, "How will we achieve our mission?" i
tactics
Organizational change is most likely to be successful if
the change begins with the employees whose work is most impacted by change
According to Rosabeth Moss Kanter, segmentalist organizations are characterized by
the compartmentalization of problem-solving
An accurate statement about checklist approaches to change management is that
they are popular among management consultancies and professional bodies
A characteristic of stage models of change management is that _____.
they suggest that change managers will have to take different actions at different steps of the process
