Wk 4 - Practice: Ch 10, Change Management Perspectives

Select all that apply What are the main elements of the ADKAR change model? (Check all that apply.) Multiple select question. Ability Desire Awareness Receptivity Reinforcement Affability Knowledge

Ability Desire Awareness Reinforcement Knowledge

Arrange the following stages of the McKinsey 5A model of change in the correct order. Advance Act Assess Aspire Architect

Aspire Assess Architect Act Advance

In the context of Stouten's evidence-based approach to change management, which of the following actions should a change manager take in the Diagnosis (1) step? Multiple choice question. Communicate a change vision. Collect facts regarding the nature of the problem. Institutionalize the change. Develop an efficient and effective change leadership across the organization.

Collect facts regarding the nature of the problem.

Select all that apply According to the DICE model, what are the factors that determine if a change program will "fly or die"? (Check all that apply.) Multiple select question. Duration Commitment Inspiration Effort Capability Integrity

Duration Integrity Commitment Effort

Identify a true statement about Kurt Lewin's (1951) model of change. Multiple choice question. Each stage of change requires different actions from change agents. Change should be initiated by ensuring that employees are highly satisfied. The different stages of change place similar demands on change managers. The model states that there are four main stages of change.

Each stage of change requires different actions from change agents.

Click and drag on elements in order Rank the following stages of John Kotter's model of transformation change in the correct order. Form a powerful guiding coalition Institutionalize new approaches Plan for and create short-term wins Create a vision Empower others to act on a vision Communicate a vision Establish a sense of urgency Consolidate gains, produce more change

Establish a sense of urgency Form a powerful guiding coalition Create a vision Communicate a vision Empower others to act on a vision Plan for and create short-term wins Consolidate gains, produce more change Institutionalize new approaches

True or false: Organizational change is most likely to succeed when there are a lot of policies and procedures set up. True False

False

True or false: The context factors of the change kaleidoscope can be neither constraints nor enablers. True False

False

Click and drag on elements in order Arrange the following elements of the scale of change in the correct order as detailed by Stace and Dunphy (2001). Fine-tuning Corporate transformation Modular transformation Incremental transformation

Fine-tuning Incremental transformation Modular transformation Corporate transformation

According to Stouten et al. (2018), in which of the following steps should a change manager implement evidence-based change interventions? Multiple choice question. Encouraging small-scale experimentation Assessing the change progress Institutionalizing the change Identifying solutions

Identifying solutions

Which of the following is true of the DICE model? Multiple choice question. It states that organizational change is primarily dependent on employee capability. The model assumes that change is not constant and cannot be controlled by planning. Scoring the DICE factors will determine if change is in the win zone, the worry zone, or the woe zone. Change managers are not advised to calculate scores for each of the DICE factors.

Scoring the DICE factors will determine if change is in the win zone, the worry zone, or the woe zone.

Identify a true statement about process perspectives of change. Multiple choice question. They state that change has clearly defined beginning and end points. They advise people to focus on the wider context in which change is taking place. They consider change to be static and neatly time-bounded. They consider change in terms of a particular location in time and geography.

They advise people to focus on the wider context in which change is taking place.

Identify a characteristic of checklist approaches to change management. Multiple choice question. They do not offer direct advice to the change managers to increase the chances of success. They assume that the change process is irrational. They are not widely accepted by the change managers because of their complexity. They believe that the change process can be regulated by planning.

They believe that the change process can be regulated by planning.

Select all that apply Which of the following statements are true of the stage models of change management? (Check all that apply.) Multiple select question. They state that change managers must take similar actions at all stages. They recommend that change managers should not use checklists and recipes. They introduce a temporal dimension to change management. They can be used to complement the checklist approach to change management.

They introduce a temporal dimension to change management. They can be used to complement the checklist approach to change management.

Which of the following is a criticism of the stage models of change management? Multiple choice question. They offer "high level" guidance, leaving the change managers to determine how to apply that advice in a particular context. They suggest change managers to adjust the implementation strategies effectively to different conditions and contexts. They oversimplify the complex process of change, unlike checklist approaches. They primarily focus on the events that precede a current change inter

They offer "high level" guidance, leaving the change managers to determine how to apply that advice in a particular context

Select all that apply What are the major factors of The Hope Hailey - Balogun Change Kaleidoscope? (Check all the options that apply.) Multiple select question. Type of nature Readiness of staff Time Capability Scope Power of the manager Capacity Resources

Time Scope Capacity Readiness of staff Power of the manager Capability

Match the following stages of change (in the left column) with their descriptions (in the right column).

Unfreezing - Changing attitudes by making people feel uncomfortable about the way things are because they could be improved, and so establishing the motive to change Moving - Implementing the change to move to the desired new state Refreezing - Embedding or institutionalizing the new behaviors, to prevent people from drifting back to previous ways of doing things

According to Gardini et al. (2011), change is most likely to be successful if _____. Multiple choice question. change managers disregard the impact of organizational politics on change top management overloads employees with communication about the change process a comprehensive procedure with specific and meaningful goals is designed for the change the change is implemented throughout the entire organization from the beginning

a comprehensive procedure with specific and meaningful goals is designed for the change

Which of the following guidelines for managing performance relates to the aspire stage of McKinsey's 5A model of change? Multiple choice question. creating a long-term plan for change defining initiatives that will help in achieving long-term goals predicting the skills required enforcing processes and procedures

creating a long-term plan for change

The image of change management that underpins the change management approaches associated with the work of large consulting companies is the _____ image. Multiple choice question. interpreter director navigator caretaker

director

Stage models of change management are criticized on the grounds of their _____. Multiple choice question. inability to view change as a series of events that unfold over time oversimplification of the complex process of change inability to offer "high level" guidance for change management disregard for past events that influence current attempts toward change

disregard for past events that influence current attempts toward change

According to managers, which of the following is a reason for the failure of organizational change? Multiple choice question. diverting resources and everyone's attention away from the change choosing the cheapest method recognizing the power of the team buying into the process of change

diverting resources and everyone's attention away from the change

According to Stace and Dunphy (2001), which of the following is a scale of change that involves refining procedures and policies at divisional or departmental levels in an organization? Multiple choice question. corporate transformation modular transformation incremental adjustment fine-tuning

fine-tuning

A true statement about the ADKAR change model is that _____. Multiple choice question. it pays a great deal of attention to the nature and implications of the wider organizational context it is based on the elements of duration, integrity, effort, and commitment it ignores the significance of sustaining change it advices the change manager to concentrate on the individuals involved in and affected by the change

it advices the change manager to concentrate on the individuals involved in and affected by the change

A true statement about the ADKAR change model is that _____. Multiple choice question. it pays a great deal of attention to the nature and implications of the wider organizational context it is baseit advices the change manager to concentrate on the individuals involved in and affected by the changed on the elements of duration, integrity, effort, and commitment it ignores the significance of sustaining change it advices the change manager to concentrate on the individuals involved in and affe

it advices the change manager to concentrate on the individuals involved in and affected by the change

A true statement about John Kotter's eight-stage model of transformation change is that _____. Multiple choice question. it is the most widely used checklist approach to change management Kotter believes that this model is a highly "realistic" model of change it is based on Lewin's model of change change managers are advised to skip few stages in the model to suit their requirement

it is based on Lewin's model of change

An advantage of the tell style of change management is that _____. Multiple choice question. frontline employees have a high degree of control it does not lead to employee resentment management has full control of the change process it uses staff experiences and ideas

management has full control of the change process

In the context of change management, _____ are most likely to argue that one has to comprehend how the substance, context, and process interact over time to produce desired outcomes in order to understand organizational change. Multiple choice question. checklist approaches stage models contingency approaches process perspectives

process perspectives

Management is most likely to have the highest degree of control over the change process if the _____ style of change management is used. Multiple choice question. tell invite tell and sell consult

tell

Organizational change is most likely to be successful if _____. Multiple choice question. change managers use similar actions at all stages of the change process the change is seen as a process that has a clear start date and end date the change begins with the employees whose work is most impacted by change change managers ignore the political aspects of organizational change

the change begins with the employees whose work is most impacted by change

An accurate statement about checklist approaches to change management is that _____. Multiple choice question. they are rejected by change managers on the grounds of their complexity they assume that the change process cannot be controlled they are popular among management consultancies and professional bodies they typically state that the change process is nonlinear

they are popular among management consultancies and professional bodies

A characteristic of stage models of change management is that _____. Multiple choice question. the steps that are necessary to initiate change are similar to those that are required during the implementation stage people who use these approaches do not use checklists and recipes stage models cannot complement the checklist approaches they suggest that change managers will have to take different actions at different steps of the process

they suggest that change managers will have to take different actions at different steps of the process