Wk 5 - Practice: Knowledge Check

TF Qu. 17 Control systems affect each other and thus m... Control systems affect each other and thus must remain independent of each other. True False

False

TF Qu. 20 The primary purpose of relationship-oriented... The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization. True False

False

TF Qu. 3 Productivity is monitoring performance, comp... Productivity is monitoring performance, comparing it with goals, and taking corrective action. True False

False

MC Qu. 8 ______ leaders focus on providing increased ... ______ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves. Multiple Choice LMX Shared Support Transactional Servant

Servant

MC Qu. 11 __________ is the last step in the control p... __________ is the last step in the control process. Multiple Choice Determine the problem Take corrective action if necessary Establish standards Measure the performance Develop an ideal

Take corrective action if necessary

MC Qu. 7 ______ leadership helps employees pursue org... ______ leadership helps employees pursue organizational goals over self-interests. Multiple Choice Laissez-faire Transactional Service Transformational Shared

Transformational

MC Qu. 2 The six areas of organizational control incl... The six areas of organizational control include _____, physical, informational, financial, structural, and cultural. Multiple Choice governmental material functional categorical human

human

MC Qu. 8 A company that works to create a culture tha... A company that works to create a culture that encourages rank-and-file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard? Multiple Choice internal business perspective financial perspective customer perspective employee perspective innovation and learning perspective

innovation and learning perspective

MC Qu. 2 In the ______ leadership model, a leader mak... In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them. Multiple Choice path-goal behavioral relationship-oriented passive transformational

path-goal

MC Qu. 6 The two core principles of TQM are The two core principles of TQM are Multiple Choice improvement of employee morale and enhancement of shareholder satisfaction. uniform focus on delivering customer value and continuous improvement of work processes. development of strong organizational culture and continuous improvement of work processes. uniform focus on delivering customer value and improvement of management-employee relationships. improvement of customer relationships and development of strong corporate culture.

uniform focus on delivering customer value and continuous improvement of work processes.