WRONG ANSWERS C.3.3 CompTIA A+ 220-1102 (Core 2) Domain 3: Software Troubleshooting

What is the minimum amount of free space recommended for updating a 64-bit machine? 20 GB 32 GB 64 GB 16 GB

20 GB

One day, while trying to start your Windows 11 computer, the system displays the following error: Windows could not start. Could not read from the selected boot disk. Check boot path and disk hardware. Which of the following solutions will MOST likely fix the problem? Boot into the Recovery Console and copy the NTLDR file to the boot volume. Boot into the Recovery Console and run the fixmbr command on the boot volume. Boot into the Recovery Console and run the bootcfg /rebuild command. Boot into the Recovery Environment and run the bootrec /rebuildbcd command. Boot into the Recovery Environment and restore to a restore point.

Boot into the Recovery Environment and run the bootrec /rebuildbcd command.

Which of the following is a troubleshooting step to try when troubleshooting application conflicts? Restart services. Rename files in Registry Editor. Check for application driver updates. Run System File Checker.

Check for application driver updates.

You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by the DataComLink corporation. What should you do to ensure this? (Select two.) Download any patches from the company as you are notified of them. Configure Windows Update to download updates for other Microsoft products when Windows is updated. Configure Windows Update to download and install updates automatically. Configure the application to automatically download and install updates as they are released. Check the DataComLink website regularly for patches and updates to the software

Configure the application to automatically download and install updates as they are released. Check the DataComLink website regularly for patches and updates to the software

Your system hangs immediately after the BIOS information is shown and displays an error loading operating system error message. What is the MOST likely source of the problem? Corrupt boot sector Missing or corrupt file Inaccessible boot disk Corrupt MBR or partition table

Corrupt MBR or partition table

Which of the following are the FIRST settings you should check if you suspect that a malware attack has impacted your internet connection? (Select two.) BIOS settings DNS settings VPN settings Internet Connection Sharing settings Proxy settings

DNS settings Proxy settings

You have been tasked with removing malware from an infected system. You have confirmed that there is an infection, and you continue running scans and removing the malware, but every time the system is rebooted, the malware comes back. Which of the following should you do to help prevent this from happening? Quarantine the system Boot into Safe Mode Disable Windows System Restore Use a different anti-malware program

Disable Windows System Restore

You have been troubleshooting startup errors on your Windows 11 computer by undoing recent changes, such as rolling back device drivers for a local printer and new graphics card while in Safe Mode. However, the changes you are making are not resolving the startup errors. Which of the following steps will MOST likely help you to find the specific cause of the error without the need to re-install Windows? Disable automatic restart on system failure. Disable and then enable devices and services one by one. Disable Driver Signature Enforcement. Launch and use the utilities provided in the Recovery Environment.

Disable and then enable devices and services one by one.

Listen to exam instructions Which of the following is the most important step in the post-remediation process? Configure the anti-malware to update and scan automatically. Educate the end user on malware prevention. Perform a system backup. Re-enable System Restore.

Educate the end user on malware prevention.

Listen to exam instructions After upgrading to the newest version of Windows, an important application is no longer running. Which of the following is the BEST option for troubleshooting the problem? Install an antivirus program to prevent malware interference. In Control Panel, uncheck the box next to Block all incoming connections, including those in the list of allowed apps. Stop Windows Defender from checking apps. Enable Hyper-V to run the program on the previous version.

Enable Hyper-V to run the program on the previous version.

You have been troubleshooting services on your system. Where is the best place to check to make sure that they are now running properly? System File Checker File Explorer Advanced Options Menu Event Viewer

Event Viewer

Which of the following is a feature of a sheep dip computer? answer Only boots into Safe Mode. Has port monitors and file monitors. Requires a WinPE image to boot. Has malware preinstalled for analysis.

Has port monitors and file monitors.

Which of the following are common symptoms of a compromised mobile device? (Select two.) Increased data usage Connectivity issues Wi-Fi spoofing An increase in junk email Screen flickering

Increased data usage Connectivity issues

Which of the following should you do FIRST when you suspect a malware infection? Investigate and verify the malware symptoms. Run a deep malware scan. Disable Windows System Restore. Quarantine the infected system.

Investigate and verify the malware symptoms.

You are troubleshooting a malware infection. You have run multiple anti-malware scans, but remnants of the malware remain on the system. Which of the following is your NEXT step? Replace the hard drive. Format and reinstall Windows. Manually remove any files or Registry keys. Continue running anti-malware scans.

Manually remove any files or Registry keys.

Listen to exam instructions To protect a Windows 11 system, you've configured System Restore to automatically protect your system using restore points. Will this adequately protect the user data on the system? answer No. You need to implement a RAID 0 array to protect your data. No. You need to enable File History. No. You need to enable Storage Spaces. Yes. The user data is protected.

No. You need to enable File History.

You have booted your Windows workstation in Safe Mode and enabled boot logging. To which log file is the boot logging information now written? Myboot.txt Ntbtlog.txt Boot.log Bootlog.txt

Ntbtlog.txt

Which of the following is the Not enough USB controller resources warning most often a result of? Plugging into a 2.0 USB port. Plugging into a 3.0 USB port. Plugging into a USB hub. An overheated hard drive.

Plugging into a 3.0 USB port.

Which of the following is the BEST step to try first when troubleshooting a Windows operating system problem? Run a malware scan. Restart services. Implement Startup Repair. Reboot the system.

Reboot the system.

You are an IT technician for your company. Fred calls you to complain that every time he opens his internet browser, the default home page has been changed to a site he is not familiar with. You suspect this change is being caused by a malware infection on his system. However, after you run antimalware and antivirus software on Fred's system, it is still having the same issue. Which of the following would be the next BEST way to remove the malware? Purchase a new disk and deploy a backup image of Windows. Restore Fred's computer back to a previous restore point. Perform an image deployment from a backup image to restore Fred's computer to a known good point. Format Fred's disks and perform a clean installation of the operating system.

Restore Fred's computer back to a previous restore point.

Listen to exam instructions While browsing the internet, a pop-up browser window comes up, warning you that your system is infected with a virus. You are directed to click a link to remove the virus. Which of the following are the BEST next actions to take? (Select two.) Run a full system scan using the anti-malware software installed on your system. Click on the link provided to scan for and remove the virus. Update the virus definitions for your locally installed anti-malware software. Close the pop-up window and ignore the warning. Use an online search engine to learn how to manually remove the virus.

Run a full system scan using the anti-malware software installed on your system. Update the virus definitions for your locally installed anti-malware software.

You are working on your Windows 10 computer during a fierce thunder storm. Lightning strikes the nearby transformer, and your office loses all power. Since your laptop's battery is dead, your computer instantly turns off. Once power to the building has been restored, you turn your computer on and notice that you are now getting a missing DLL error message. Which of the following tools is MOST likely to rectify this issue? bootrec SFC chkdsk defrag

SFC

An employee calls to complain that their browser keeps opening up to a strange search engine page, and a toolbar has been added to their browser. Which of the following malware issues are MOST likely causing the problem? Altered file issues Internet connectivity issues Software issues Internet setting issues

Software issues

Which of the following is a tool that lets you revert a system's files and data from a previously saved point in time without changing documents, pictures, or email? System Restore System Image Recovery Startup Repair Uninstall Update

System Restore

Which of the following can an overheated hard drive cause? Time drift USB controller resources warnings Incorrect boot order System instability

System instability

Your Windows OS starts to act strangely. You find out that there was a Windows automatic update three days ago. Which of the following would be BEST to try first to resolve the issue? Uninstall the update System Image Recovery Startup Repair System Restore

Uninstall the update

What is the FIRST step you should take if an error occurs during startup and your system continually reboots? Use the Disable automatic restart on system failure option. Restore your system from backup. Go back to the previous build. Run startup repair.

Use the Disable automatic restart on system failure option.

Which programs run during the startup process to allow user logon? (Select two.) answer NToskrnl.exe Winload.exe Wininit Winlogon Bootmgr.exe

Wininit Winlogon

While using a Windows 11 system, you accidentally downloaded and installed a malware package from a phishing email exploit. You were able to reboot the system into Safe Mode and use System Restore to revert the system to a point in time before the malware infection occurred. Given this information, which of the following are true? (Select two.) The applications installed on the system were not affected when it was reverted to the restore point. Your user files were not affected when the system was reverted to the restore point. You must restore your user data from backup. All files created or modified since the restore point was created must be restored from backup. You must reinstall any applications that were installed after the restore point was taken.

Your user files were not affected when the system was reverted to the restore point. You must reinstall any applications that were installed after the restore point was taken.

You are troubleshooting a Windows 11 system that won't boot. The system appears to initialize just fine, and POST completes correctly. However, Windows does not load, and an error message is displayed on the screen, indicating that the operating system is not found. You determine that the Master Boot Record (MBR) is corrupt. To fix the issue, you perform the following steps: Boot the system from the Windows 11 installation DVD. Access the Recovery Environment. Open a Command Prompt window. Enter the command that you should run at the Command Prompt to address this issue.

bootrec /fixmbr