1-2 Apprentice Lineman Study Guide

What are the types of sexual harassment?

1. Quid pro quo (this for that) 2. Hostile environment

The rule is; An honest days work for..?

An honest day's pay

Electrical burns are the result of the electric current flowing through?

Tissues or bones

how many local chapters does NECA have?

119

When and where was the first telegraph station built?

1848 in Chicago Illinois

When was the first permanent telegraph cable laid across the Atlantic ocean?

1866, lineman had helped string it

What year were many small electrical unions organized, only to disappear shortly there after?

1870

The industry is said to have been born in what year and why?

1879 when Thomas Alva Edison change the course of history by introducing a successful carbon incandescent lamp

What year did the council collar strike against the Western Union telegraph company, demanding eight hour workday, an increase in pay, and equal pay for women? Also what happened to this strike?

1883 & it failed after 1 month and broke up the first known attempt to organize electrical workers

The national electrical code had come into existence in what year?

1897

In what year did the courts establish the reasonable women rule concerning harassment situation?

1991

What year did NECA celebrate its 100th anniversary?

2001

Most industrial power distribution systems are at what voltage?

480 volts and up

An outside electrical current of ? can upset, rhythmic coordinated beating of the heart by disturbing the nerve impulses when this happens, the hardest said to be in fibrillation and the pumping action stops.

75 mA

many early industry leaders saw the need to develop ? in addition to uniform codes and standards for performing installations

A basic code of business ethics

Quid pro quo occurs when?

A coworker has control over other workers' employment

NECA's national office and 119 local chapters advance the electrical contracting industry through what four items?

Advocacy, education, research, & standards development

contractors were often in dispute with ? and ? over drawings that failed to specify procedures in any consistent manner

Architects and draftsmen

Attitudes about customer relations reflect on what?

Attitudes about customers

In public work, it is required by law to_______ jobs that are well documented to the lowest responsible bidder?

Award

NECA contractors normally spend more money on training for their employees then the competition. This extra expense to the contractor is expected to be recovered through____?

Better productivity

Most common shock related injury is?

Burn

In what year was there enough telegraph lineman, who had organized themselves to form a local assembly, which affiliated with the knights of labor?

By 1880

In 1882 the first US_________ was built in New York City, aka Pearl Street Generating Station, it could light_____ buildings?

Central power station & 85

Small group of electricians meeting in St. Louis salt help from the American Federation of labor to unionize. And organizer named____ Was assigned to help them and in 1890 the group was charted as the electrical wireman and lineman's Union number 5221.

Charles Cassel

The united electrical contractors of New York State had their first president as who?

Charles L Eidlitz

Blood flow is caused by?

Contractions of the heart muscles which are controlled by electrical impulses

What are the groups of people who have an interest in the electrical contracting company?

Customer, employees, bankers, suppliers, and owners

Where was United order of lineman headquartered out of?

Denver, CO

NECA chapters, operate autonomously, elect their own officers, set their own dues and service charges, and what else?

Determine their own priorities

many of the first electrical contractors rose from ranks of employment in what company?

Edison Electric Illuminating Companies

What are the three types of burns suffered an electrical accidents?

Electrical burns, arc, burns, and thermal contact Burns

Management studies have shown that customer service is directly obtained through satisfied_____?

Employees

Apprentices are fortunate when working with NECA because NECA helps them become better____?

Employers

Who has the responsibility to prevent and stop workplace harassment?

Employers and employees

Which employees work with electricity directly?

Engineers and qualified electrical workers

A shock is often only the beginning and a chain of events. The final injury may will be from?

Fall, cut, burns, or broken bones

A contractors customer is the ultimate end user of electrical power?

False

Working to stay within budget is not part of the job performance expected from the qualified electrical worker?

False

What is tissue damage caused by?

Heat generated by the current flow through the body

The outer layer of dead cells on the skin are referred to as?

Horny layer

What skin layer provides the largest percentage of the body's electrical resistance and what is it called?

Horny layer, keratin

When/where were the first telegraph wire strung, and what was the message?

In 1844 between Washington DC and Baltimore, Maryland. Message of Samuel Morse read "what has God wrought?"

electrical industry expansion was also hampered by what?

Lack of skilled craftsmen to do the work

The rapid expansion of electric power, and______ kept demand for labor high

Light industry

Neca is the voice which is responsible for bringing ?, ?, and ? to buildings and communities across the United States

Lighting, power, and communications

to enjoy customer, service superiority, companies must have what?

Loyal & motivated employees

Three groups of people who have a responsibility to obtain and maintain satisfied customers are what?

Managers, owners, and employees

Electrical industry at the end of the 19 century faced ?

Many problems

by 1900, ? what is the only state to have an acted regulations and local electrical contractors associations were beginning to look to it as a model that should be replicated.

Minnesota

NECA'S vision:

NECA is a dynamic Neosho organization serving the management interests of the entire technical contracting industry

It is necessary to provide acceptable behavior and appearance on the job that meets to the customer's____ &____?

Needs and values

The other muscles of the body are also controlled by electrical impulses delivered by?

Nerves

The first electrical contracting business open shop, when and where?

New York City 1882

One of the first local associations of electrical contractors was founded when and where?

New York City in 1892

Which employees work with electricity in directly?

Office workers, and sales people

Resistance to the flow of electricity is measured in what?

Ohms

In order to consider one's personal role and the process of customer service, what do you need to look at?

Performance, behavior, and appearance

Define customer

Person or organization that pays the electrical contractor for the services performed

In a young industry, dealing with a force thought was often ? The workers were constantly exposed to ?

Poorly understood, danger

Each NECA chapter is staffed by a what?

Professional manager

Management studies have shown that customer service is a direct result of?

Satisfied employees

Apprentices will be expected to contribute to the completion of a job in a way that contributes to meeting what two things?

Schedule and budget

A man's physical assault on a woman could be viewed as?

Sexual harassment

Hazards associated with electricity are broken down into three types. What are they?

Shock Arc blast

To fully understand the harm done by electrical shock and understanding of the physiology of certain body parts are needed. What are the three main parts?

Skin, heart and muscle

Who was elected president for AFL federal labor union 5221?

St. Louis lineman, Henry Miller

In 1890 wireman and lineman flocked to where?

St. Louis, Missouri, to wire buildings & erect the exhibits

If a contractor was called to retrofit or redo in an installation originally done by another company. How would they do it?

Tear out most of the previous wiring work and start from scratch because the new contractor was unable to duplicate the unfamiliar methods used in initial installation.

The public became aware of the possibilities of electricity, when_____ &________was introduced in 1876 and Thomas Edison's 1979

Telephone & incandescent lamp

while on the job site employees are seen as what?

The company, as a viewpoint from the customers

For employees to get paid, what must happen?

The contractor must get paid and for that to happen, the customer must be willing to pay to get the job done

A manager can be put into stressful situations over what?

The different wants of the different groups

trade associations began to flourish in 1882 partly in order to represent management interest in response to what?

The growing organized labor movement of the late 19th and early 20th centuries

What three factors is ohms determined by?

The nature of the substance itself, the length and cross-sectional area of the substance, and the temperature of the substance

What is ohms law and how is it represented?

The relationship between resistance, current, and voltage. Current = voltage divided by resistance (I=ER)

By 1899, an organization, representing six associations of electrical contractors within the state of New York was formed. What was it known as?

The united electrical contractors of New York State

A NECA member's first call for assistance and information should be?

Their local NECA chapter office

In early 1901, the new York group was preparing for its convention at the Pan-American exposition in Buffalo. What made this a historic occasion?

Thomas Edison officiated an illumination ceremony to launch the electrification of the fair, where exposition goers saw for the first time by the light of more than 10,000 bulbs, providing instant illumination at the flick of the switch

local associations of electrical contractors were established because why?

To meet the needs that could not be met by individual contractors working alone. Working in cooperation allowed the contractors to share tools and skilled workers

What is the IBEW organizations goal?

To promote excellence in the electrical industry and improve our members' lives

It is important for employers to contribute to customer satisfaction so they can continue to be paid for services or products?

True

Qualified electrical workers can contribute to maintaining good customer service by their performance, behavior, and appearance on the job site

True

T/F If an electrical contracting company is a member in good standing in a NECA chapter, that company is also a member of an NECA's national organization?

True

When an advance by a coworker is unwelcome, the recipient should respond with an outright, clear, and concise rejection?

True

National mortality rate for electrical workers was _____ the national average for all other industries

Twice

What do you need to know to handle electricity safely?

Understand how it acts, how we can be directed, and how parts of the human body react to it

in 1884 a group of lineman formed an organization, called what?

United order of lineman

sexual harassment at work occurs whenever______ on the basis of gender affects a person's job?

Unwelcome conduct

The united electrical contractors of New York State had their first national headquarters where?

Utica, NY

In many instances, the customer will judge the electrical contractor by the?

Workers on the job

NECA members are rated higher than other contractors and what areas?

administration, capability, integrity, quality, reputation, and service.

Severity of shock is affected by three primary factors:

amount of current flowing through the body, the path of the current through the body, and the length of time the body is in circuit

Electrical shock can also cause injuries of an indirect nature such as?

bruises, fractures, or even death from collisions or falls

The skin has a "breakdown" voltage at which point it is "punctured", leaving only the lower resistance body tissue to impede the flow of current. This voltage will vary with the individual, but is in the area of ___. a. 120 V b. 240V c. 600V d. 13,200V

c. 600V

As seen from the viewpoint of the ? , marketing is everything a company does.

customer

What are other factors that may affect the severity of the shock?

frequency of the current, the phase of the heart cycle when shock occurs, and the general health of the person prior to the shock

Electric shock can cause loss of ? Resulting in the inability to let go of an electrical conductor

muscular control

Courts now recognize the fact that men and women have different levels of _______ when it comes to behavior in the workplace?

sensitivity