10-MGMT-Managing Teams
95. _____ means giving teams the ability to change organizational designs, policies, and practices if doing so helps them meet their stretch goals. a.Social loafing b.Bureaucratic immunity c.Structural accommodation d.Competency mapping
c
106. Computer programmers working on separate projects in the same department of a company are considered a team. a.True b.False
False
109. In the storming stage of team development, team members will have accepted team goals, be operating as a unit, and, as indicated by the increase in performance, be working together effectively. a.True b.False
False
110. Challenging team goals greatly increase the incidence of social loafing. a.True b.False
False
111. If employees can work effectively on their own, they can always work effectively in teams. a.True b.False
False
115. Gainsharing works best in unstable environments where employees are required to learn additional skills or knowledge. a.True b.False
False
107. Rewards that depend on team performance rather than individual performance are the key to rewarding team behaviors and efforts. a.True b.False
True
108. Intentionally doing one's work badly is an example of a negative team norm. a.True b.False
True
112. Firms must provide team members with the technical training they need to do their jobs, particularly if they are being cross-trained to perform all of the different jobs on a team. a.True b.False
True
113. Cross-training is less appropriate for teams of highly skilled workers. a.True b.False
True
114. In gainsharing programs, companies share the financial value of performance gains, such as productivity increases, cost savings, or quality improvements, with their workers. a.True b.False
True
15. Which of the following statements is true of groupthink? a.It leads to consideration of a limited number of alternative solutions. b.It increases conflicts among group members. c.It encourages discussion of issues from multiple perspectives. d.It usually results in good decisions.
a
16. The finance team of a company conducts a meeting to discuss the worthiness of investing its funds in the local share market. Although most of the team members support the idea, one member, Mikhail, feels that the proposed investment is risky as the stock prices of many companies in the market has been erratic. However, Mikhail does not voice his opinion fearing that his dynamics with the team would be affected. This scenario illustrates the concept of _____. a.groupthink b.reverse psychology c.apophenia d.conservative bias
a
17. The product development team of a company conducts a meeting to discuss the worthiness of launching a new product in the market. The majority of the team members support the idea and believe it would sell in the market. However, one member, Jeff, is not very sure of the success of the product in the market but decides not to voice his opinion fearing that his dynamics with the team might get affected. This scenario illustrates the concept of _____. a.groupthink b.reverse psychology c.synergy d.conservative bias
a
18. Asterisk Inc. decided to change some of its policies. Jensen, a team manager, conducted a meeting to inform his team about the management's decision. During the meeting, the majority of Jensen's team members were in favor of the policies except Sandy. As a result, Sandy decided not to voice her concerns about the policy changes fearing negative consequences. This scenario illustrates the concept of _____. a.groupthink b.reverse psychology c.synergy d.conservative bias
a
19. Peter disagrees with the automation of many of the company's processes but decides not to speak against it as his team is in favor of the changes. Peter believes that disagreeing with his team will have negative effects on the team. This scenario illustrates the concept of _____. a.groupthink b.reverse psychology c.synergy d.conservative bias
a
21. A marketing team at Wident Inc. consists of six people. Randy is the only team member who speaks for the entire duration in every team meeting and does not let other team members share their views. This work team is most likely experiencing _____. a.minority domination b.groupthink c.synergy d.structural accommodation
a
22. Mara and Osman believe that they are the spokespersons for their team, and all the other team members are incapable of coming up with any plans on their own. As a result, they do not allow any other team member to speak during meetings and discussions. This work team is most likely experiencing _____. a.minority domination b.groupthink c.synergy d.structural accommodation
a
23. Patrick believes that it is his responsibility to speak on behalf of his team during meetings. However, Patrick's team members have not elected him to be the leader or spokesperson, and they feel that Patrick is hindering them from expressing their opinions. This work team is most likely experiencing _____. a.minority domination b.groupthink c.synergy d.structural accommodation
a
25. In the context of the different kinds of teams, which of the following is a difference between traditional work groups and self-designing teams? a.Traditional work groups have the least autonomy, whereas self-designing teams have the most autonomy. b.Traditional work groups can provide advice to management and have the authority to make decisions, whereas self-designing teams can only provide advice and suggestions to management. c.Unlike self-designing teams, traditional work groups can control and change the memberships of the teams. d.Unlike self-designing teams, traditional work groups can manage and control all of the major tasks directly related to production of a product without first getting approval from management.
a
27. In the context of autonomy, which of the following is a similarity between traditional work groups and employee involvement teams? a.Both lack the authority to make decisions related to the major tasks required to produce a product or service. b.Both control all of the major tasks directly related to production. c.Both lack the right to provide advice or make suggestions to management. d.Both can control and change the design of the teams themselves.
a
42. Which of the following statements is true of members of self-managing teams? a.They handle and control all of the major tasks directly related to production of a product or service without first getting approval from management. b.They offer advice and suggestions to management concerning specific issues, but they do not have the authority to make decisions. c.They are responsible for doing the work or executing a task, but they do not have direct responsibility or control over their work. d.They can control and change the design of the teams themselves, the tasks they do and how and when they do them, and the membership of the teams.
a
47. Power Plate Inc., a consumer electronics manufacturer, introduced a new solar cooker in the market. The team responsible for the successful launch of the product consisted of product designers, innovators, engineers, marketing professionals, and sales professionals. This is an example of a(n) _____. a.cross-functional team b.department team c.traditional work group d.employee involvement team
a
48. The best employees from the finance, research and development, marketing, and production departments of a company formed a team to formulate strategies to help the company deal with a financial crisis. The members identified all the problem areas in their respective departments and put forward unanimous solutions to resolve the issues. This team is an example of a(n) _____. a.cross-functional team b.department team c.traditional work group d.employee involvement team
a
53. A(n) _____ is created to complete specific, one-time tasks within a limited time. a.project team b.traditional work group c.employee involvement team d.functional team
a
72. Which of the following is a difference between a-type conflict and c-type conflict? a.Unlike a-type conflict, c-type conflict focuses on problem-related differences of opinion. b.Unlike c-type conflict, a-type conflict increases the satisfaction of team members. c.Unlike c-type conflict, a-type conflict is characterized by a willingness to examine, compare, and reconcile differences. d.Unlike a-type conflict, c-type conflict leads to personal hostility between coworkers and can decrease team cohesiveness.
a
75. Which of the following is a characteristic of cognitive conflict? a.Reconciliation b.Resentment c.Cynicism d.Hostility
a
79. Unlike cognitive conflict, affective conflict: a.undermines team performance by preventing teams from engaging in the kinds of activities that are critical to team effectiveness. b.is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution. c.increases the satisfaction of team members, leads to cordiality between coworkers, and increases team cohesiveness. d.involves emotional reactions that occur when disagreements between coworkers are professional rather than personal.
a
8. Carmine Inc. is a software firm that caters to the requirements of its clients. At Carmine, work teams have access to all vital and confidential data that is normally accessible only to managers. This helps motivate teams and keep them well informed. In this scenario, the employee-friendly workplace culture is most likely to increase _____. a.employee job satisfaction b.centralization of authority c.organizational information security d.grapevine communication
a
85. _____ is the stage of team development when team members jockey for position and try to establish a favorable role for themselves on the team. a.Storming b.Norming c.Performing d.Forming
a
89. All the members of the sales team at Arkema are new hires. The team members need to work together to ensure that clients' requirements are fulfilled and weekly targets set by the company are adequately met. However, the team members are often involved in minor arguments and find it difficult to work with each other. In which of the following stages of team development is this team most likely to resolve petty differences among its members? a.The norming stage b.The storming stage c.The forming stage d.The reforming stage
a
9. The teams working at Lamine Inc. have access to all company and client information that is normally accessible only to managers. This helps motivate teams and keeps them well informed. In this scenario, the employee-friendly workplace culture is most likely to increase _____. a.job satisfaction b.customer satisfaction c.organizational information security d.grapevine communication
a
94. Which of the following is necessary for stretch goals to effectively motivate teams? a.Teams must be empowered with control of resources, such as budgets, workspaces, and computers. b.Teams must include employees from a single functional area. c.Teams must go through the process of multilevel reviews and sign-offs to get management approval before making changes. d.Teams must have a low degree of autonomy over how they achieve their goals.
a
97. Which of the following is a difference between individualists and collectivists? a.Unlike individualists, collectivists would rather cooperate than compete. b.Unlike collectivists, individualists are more appropriate for teamwork. c.Unlike individualists, collectivists put self-interests ahead of team interests. d.Unlike collectivists, individualists are fearful of being ostracized from teams.
a
104. In the context of team compensation and recognition, _____ encourage employees to acquire the abilities that they will need to perform multiple jobs within a team and to share knowledge with others within their work groups. a.nonfinancial reward programs b.skill-based pay programs c.gainsharing programs d.premium payment programs
b
105. Which of the following statements is true of team compensation? a.Skill-based pay works best in relatively stable environments where employees can focus on improving productivity, cost savings, or quality. b.Nonfinancial awards tend to be most effective when teams or team-based interventions are first introduced. c.Gainsharing is most effective for self-managing and self-directing teams performing complex tasks. d.Gainsharing programs are especially effective when coupled with management recognition, such as awards, certificates, and praise.
b
11. Which of the following is a disadvantage of work teams? a.Lack of transparency b.Initially high turnover c.Inefficient product development d.Lack of participation in group decision making
b
2. Onyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. Marshall, the company's chief executive officer, ordered an investigation to determine the reasons behind these complaints. It was found that the employees that were hired to demonstrate and install the products lacked experience. Marshall immediately formed and trained a team with better skills. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved _____. a.manufacturing skills b.customer satisfaction c.design skills d.product diversification
b
28. In the context of autonomy, unlike semi-autonomous work groups, employee involvement teams: a.control all the major tasks related to production. b.lack the authority to make decisions. c.can change the design of the tasks they perform. d.have the power to change the design of the teams.
b
3. Oromyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. The management ordered an investigation to determine the reasons behind these complaints. It was then found that the employees that were hired to demonstrate and install the appliances lacked hands-on experience with the appliances they were selling. The management immediately started a training program for the employees to get them better accustomed to the appliances. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved _____. a.employee productivity b.customer satisfaction c.design efficiency d.product diversification
b
31. In the context of autonomy, which of the following is a similarity between self-managing teams and self-designing teams? a.Both have the authority to change the design of the teams and the tasks they do. b.Both can manage and control all of the major tasks directly related to production of a product. c.Both need the approval of management before making any changes. d.Both can choose the types of projects they want and select their own team members.
b
33. Which of the following has the most autonomy in the autonomy continuum? a.Semi-autonomous work groups b.Self-designing teams c.Employee involvement teams d.Traditional work groups
b
38. Which of the following is true of employee involvement teams? a.They manage and control all the major tasks directly without getting approval from management. b.They offer advice and suggestions to management concerning specific issues. c.They are intentionally composed of employees from different functional areas of the organization. d.They hold authority to permit the team members of a company to make decisions and change the designs of teams.
b
39. Which of the following is a difference between employee involvement teams and semi-autonomous work groups? a.Members of employee involvement teams can change the designs of teams, whereas members of semi-autonomous groups cannot change the designs of teams. b.Employee involvement teams do not have the authority to make decisions, whereas semi-autonomous groups have the authority to make decisions. c.Employee involvement teams provide advice and suggestions to management, whereas semi-autonomous groups do not have the authority to give advice and suggestions to management. d.Members of employee involvement teams are selected based on their experience, whereas members of semi-autonomous groups are selected based on their expertise.
b
4. Wesellyoubuy, a consumer electronics company, received consumer complaints about its employees not being able to communicate with consumers properly. After investigating the prime reason behind these complaints, the management found that the consumer service employees were following the same strategy to address all types of consumer issues. The management immediately started a new training program for the consumer service employees where they were trained to respond to every possible query a consumer might have. Eventually, their service ratings and sales showed improvement. In this scenario, the consumer service team improved _____. a.manufacturing speed b.customer satisfaction c.employee productivity d.product diversification
b
43. Which of the following statements is true of self-designing teams? a.They require management approval to perform a task. b.They control work tasks and team membership. c.They are also known as self-managing teams. d.They have less autonomy than employee involvement teams.
b
57. Which of the following statements is true of team norms? a.They allow flexibility in terms of job performance, absenteeism, and safety. b.They regulate the everyday actions that allow teams to function effectively. c.They indicate the extent to which team members are attracted to a team. d.They are rules that are formally signed and agreed upon by team members.
b
63. A group of lawyers that works at Jameson & Emerson law firm has informally agreed to explain to the interns the requirements and procedures needed to work at the law firm. The majority of the interns have recently graduated from law school and do not have any experience working at a law firm. The group's agreed-on standards can be best categorized as _____. a.goals b.norms c.synergies d.agendas
b
69. Which of the following is a disadvantage of a large team? a.In a large team, it is difficult to take advantage of team members' varied skills and knowledge. b.In a large team, team members find it difficult to get to know one another. c.In a large team, team members are overloaded with work due to high task complexity. d.In a large team, it is difficult to come up with ideas to address a specific problem.
b
73. In the context of team conflict, unlike affective conflict, cognitive conflict: a.focuses on the emotional reactions that can occur when disagreements become personal rather than professional. b.is strongly associated with improvements in team performance. c.often results in hostility, anger, resentment, distrust, cynicism, and apathy. d.is associated with decreases in team performance.
b
78. Peter is a manager at a fast-food restaurant. He wants to introduce a kid's meal into the restaurant's menu. He wants to convince his team to agree with his idea without being forced into it. In this case, which type of conflict will be healthy? a.Interpersonal conflict b.Cognitive conflict c.Intrapersonal conflict d.Affective conflict
b
86. In the context of the stages of team development, which of the following is a difference between storming and performing? a.Storming is the first stage of team development, whereas performing is the last stage of team development. b.Conflicts and disagreements often characterize the storming stage, whereas disagreements are rare in the performing stage. c.During the storming stage, team leaders focus on team goals, whereas during the performing stage, team leaders focus on developing a preliminary team structure. d.Group cohesion is high in the storming stage, whereas group cohesion is low in the performing stage.
b
87. JankMag is a fashion magazine that recently hired creative writers and journalists for its new humor section. The team members know each other but face minor disagreements on ideas, and the team productivity is low. The group is in the _____ stage of team development. a.norming b.storming c.forming d.reforming
b
90. In the _____ stage of team development, team members often become intensely loyal to one another and feel mutual accountability for team successes and failures. a.storming b.performing c.forming d.norming
b
93. Which of the following is a declining stage when teams are not effectively managed? a.De-performing b.De-forming c.De-porting d.De-merging
b
96. _____ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes. a.Social loafing b.Bureaucratic immunity c.Structural accommodation d.Minority domination
b
1. Which of the following statements is true of a work team? a.In a work team, top management is responsible for organizational outcomes and performance. b.In a work team, each member of the team pursues different goals. c.A work team consists of a small number of people with complementary skills. d.A work team usually restricts minority domination.
c
13. James is a manager at Grecker, a leading publishing house. The company is approached by a client who wants to publish his book in six different languages and wants the first 100 copies of the book published in 30 days. James formed a team that would work on this publishing project. He puts Mark in charge of translation. After three weeks, all the other team members finished their share of work except Mark. Mark had been procrastinating and had not completed his work. As a result, the project was indefinitely delayed. In this scenario, Mark's actions exemplify _____. a.groupthink b.minority domination c.social loafing d.synergy
c
14. Maxine delayed the delivery of one of the projects she was in charge of because her productivity was low and she took too many days off work. Her team members had completed their share of work on time. In this scenario, Maxine's actions exemplify _____. a.groupthink b.minority domination c.social loafing d.synergy
c
20. Which of the following is most likely a result of minority domination? a.Team members withhold their efforts and fail to perform their share of the work. b.Team members feel intense pressure not to disagree with each other. c.Team members do not feel accountable for the decision and actions taken by their teams. d.Team members do not share their views in fear of being criticized.
c
26. Traditional work groups are different from self-managing teams in that team members: a.manage and control all of the major tasks directly related to production. b.have the freedom to make suggestions to management. c.do not have direct responsibility or control over their work. d.do not have the authority to change the design of their teams.
c
88. During the norming stage of team development, team members: a.are likely to disagree about what the group should do. b.try to establish a favorable role for themselves on the team. c.begin to settle into their roles as team members. d.meet each other for the first time.
c
30. Self-managing teams are different from semi-autonomous work groups in that team members: a.do not have the authority to make decisions. b.can control and change the design of the teams. c.manage and control all of the major tasks directly related to production of a product without first getting approval from management. d.can provide advice or make suggestions to management concerning specific issues such as plant safety, customer relations, or product quality.
c
32. In the context of autonomy, unlike self-managing teams, self-designing teams: a.can provide advice and suggestions to management. b.can manage all of the major tasks directly related to production of a product. c.can control and change the memberships of the teams. d.can work without first getting approval from management.
c
35. Mara and Jade are part of a team at Citrus Inc. The team has an eight-hour work shift, and the team members have to report to their supervisor every day. The members have a fixed set of tasks that has to be completed by the end of the day, and every task has to be implemented according to the provided instructions. This team is an example of a(n) _____. a.self-designing team b.self-managing team c.traditional work group d.employee involvement group
c
37. Harry was unable to complete a task assigned to him by his superior. He also refused to work overtime. Consequently, Harry's supervisor decided to fire him. This scenario illustrates that Harry is part of a(n) _____. a.self-designing team b.self-managing team c.traditional work group d.employee involvement group
c
46. Identify a true statement about cross-functional teams. a.They can only be used with part-time or temporary team assignments. b.They generate less ideas and alternative solutions than traditional teams. c.They are intentionally composed of employees from different departments of an organization. d.They usually attack problems from one perspective.
c
49. Which of the following statements is true of members of virtual teams? a.They often meet face-to-face to discuss business strategies. b.They are usually located in a single geographic area. c.They use email and videoconferencing for business communication. d.They are essentially part of temporary teams.
c
5. EDRright is a multinational company that primarily provides course materials for some of the largest schools and universities in the world. The work is intellectually taxing, and it involves high-stress situations. The company forms teams and provides cross-training. The company also ensures that every member has a specific role to play and feels valued to be a part of the team. In this case, EDRright is trying to increase _____. a.service quality b.grapevine communication c.employee job satisfaction d.organizational information security
c
50. Which of the following is a drawback of virtual teams? a.They are highly rigid because of organizationally dispersed team members. b.They make communication difficult among team members because of a lack of means of communication. c.They often suffer from a lack of understanding regarding the team's purpose. d.They lack variety in team composition.
c
51. BreeTek is a cybersecurity company. The company has set up offices in all the major countries in the world. Software developers from different countries are required to communicate with each other regularly. As they cannot meet in person, they communicate with each other via email, videoconferencing, and group communication applications. This team of software developers is an example of a(n) _____. a.cross-functional team b.advisory team c.virtual team d.leadership team
c
52. EmployIT is a newly established recruitment company. It does not have adequate funds to rent out an office space for its employees so all the employees work from home. The employees communicate with each other through email and a third party video chat and voice call application. This scenario illustrates that the employees are part of a(n) _____. a.cross-functional team b.advisory team c.virtual team d.leadership team
c
55. A team of scientists is assembled to conduct research on a new source of renewable energy. Research and development will continue for one year after which the team will be disbanded. This team is an example of a(n) _____. a.self-designing team b.advisory team c.project team d.virtual team
c
56. A team of engineers and architects has been formed to work on the construction of a bridge. The team will work together on-site till the construction of the bridge is complete. Thereafter, it will be dissolved. This team is an example of a(n) _____. a.self-designing team b.advisory team c.project team d.virtual team
c
58. Identify a true statement about team norms. a.They often allow flexibility in terms of job performance. b.They are rules that are formally signed and agreed upon by team members. c.They often lead to stronger organizational commitment. d.They indicate the extent to which team members are attracted to a team.
c
6. Vrenbrem Inc. is a multinational investment company that primarily provides finances to medium-sized enterprises. It also finances smaller start-ups that do not have adequate funding. The company has to work with a diverse clientele and has teams that are trained to handle every situation. The company provides cross-training to its teams to ensure a certain level of understanding of each member's roles. In this case, Vrenbrem is trying to increase _____. a.grapevine communication b.customer satisfaction c.employee job satisfaction d.organizational information security
c
67. For most teams, the right size is somewhere between _____ members. a.ten and thirteen b.three and five c.six and nine d.two and six
c
70. Which of the following signs indicates that a team's size needs to be changed? a.If the team members have varied functional expertise b.If employee turnover is low c.If a few members dominate the team d.If the team members have diverse perspectives
c
74. Which of the following statements is true of affective conflict? a.It is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution. b.It focuses on problem-related differences of opinion that eventually lead to improvements in team performance. c.It relates to the emotional reactions that can occur when disagreements become personal rather than professional. d.It involves disagreements among team members because their different experiences and expertise lead them to view problem and solutions differently.
c
10. In the context of work teams, which of the following increases employee job satisfaction? a.Working under an autocratic leadership b.Being trained to meet the needs of specific customers c.Taking direct responsibility for the quality of a company's products d.Being involved in decision-making processes
d
100. To effectively cater to the needs of its customers, Yankin, a retail company, believes that it is important to train its employees on speaking and listening skills. Yankin can enhance its employees' communication skills by providing training on _____. a.decision-making skills b.managing skills c.problem-solving skills d.interpersonal skills
d
101. Crimson Corp. is an investment company that has formed a new team of market researchers, lawyers, and investment bankers. In order to ensure that no work is stalled in the absence of a member in the team, the manager should provide _____ to the members. a.diversity training b.decision-making training c.interpersonal skills training d.cross-training
d
102. Kinlin Corp. has a very high attrition rate, and the management is forced to transfer employees from one department to another to ensure smooth functioning of the departments. In order to ensure that no work is interrupted when members leave a department, the management should provide _____ to the members. a.diversity training b.decision-making training c.interpersonal skills training d.cross-training
d
103. Mary's company trained her to perform managerial functions, formulate innovative strategies, and also solve technical issues. Given this information, it is likely that Mary's company provided her _____. a.diversity training b.decision-making training c.interpersonal skills training d.cross-training
d
12. Social loafing occurs when: a.team members feel intense pressure to not disagree with each other so that the team can approve a proposed solution. b.workers develop healthy interpersonal relationships with other team members. c.workers complete the assigned tasks and feel obligated to socialize with other team members. d.team members withhold their efforts and fail to perform their share of the work.
d
24. _____ is the degree to which workers in a team have the discretion, freedom, and independence to decide how and when to accomplish their jobs. a.Synergy b.Cohesiveness c.Groupthink d.Autonomy
d
29. In the context of autonomy, which of the following is a similarity between employee involvement teams and semi-autonomous work groups? a.Both have the authority to make decisions and solve problems. b.Both have the power to manage and control all of the major tasks related to production. c.Both can change the design of the teams. d.Both can provide advice or make suggestions to management.
d
34. Gillian, a salesman, completed his day's tasks and was about to leave when Marsha, his supervisor, realized that there is a pending task and assigned it to Gillian. Gillian refused to complete the task by stating that he has finished his share of work for the day. He suggested that Marsha assign the task to someone else. Marsha stated that if he refused to complete the task, he would no longer have a job in this company. Within days Gillian's attitude improved, and now he is more cooperative and agrees to work on various tasks. Based on the scenario, Gillian is most likely a part of a(n) _____. a.semi-autonomous work group b.self-designing team c.employee involvement team d.traditional work group
d
36. Ginny was hired by her company because she agreed to work overtime and carry out all tasks assigned to her as per the instructions. She also signed a contract that would terminate her from the company if she was unable to comply with the organization's policies. Given this information, Ginny is most likely part of a(n) _____. a.semi-autonomous work group b.self-designing team c.employee involvement team d.traditional work group
d
40. Every month a group of workers at Orkden Pharmacy meets at the company head office to discuss issues pertaining to equipment maintenance, workplace safety, and drug quality. The workers provide suggestions to the top management about how to solve most of these problems, but the decision to take any action is completely up to the top management. This group is an example of a(n) _____. a.self-designing team b.self-managing team c.traditional work team d.employee involvement team
d
41. The teams working at Dixon Corp. are allowed to give their suggestions to the top management regarding the workflow and new product designs. The teams are, however, not authorized to make any management decisions and also do not have a say in the kind of projects the company accepts. These teams are an example of a(n) _____. a.self-designing team b.self-managing team c.traditional work team d.employee involvement team
d
44. Every team member of the games development team at Crux Corp. is present when new employees are hired. Every team member works on his or her own project and also sets a deadline for the project. This team is an example of a _____. a.semi-autonomous work group b.department team c.traditional work group d.self-designing team
d
45. At Tirdes Corp., every employee manages his or her own work and bears full responsibility for the completion of the task. The employees also have complete autonomy over how they finish their work. This is an example of a _____. a.semi-autonomous work group b.department team c.traditional work group d.self-designing team
d
54. Which of the following is an advantage of project teams? a.They give full autonomy to team members. b.They offer permanent membership. c.They allow employees to work remotely. d.They reduce communication barriers.
d
59. The management of a pizzeria has put forth a set of rules that all its employees need to follow. All the employees are required to be in the restaurant by 9:00 a.m. They are also required to wear a uniform and maintain a presentable appearance. In this case, the restaurant management has developed _____. a.job descriptions b.hierarchies c.stretch goals d.norms
d
60. A team of surgeons is working in the neuroscience unit of ColdMont Medical Hospital. The team has informally agreed to explain to the medical students interning at the hospital the specific procedures that are involved in a brain surgery. However, there are no formal guidelines mandating that students should be given an explanation. The team's agreed-on standards can be best categorized as _____. a.job descriptions b.hierarchies c.stretch goals d.norms
d
61. The employees at Violet Inc. are required to complete their work and leave the office premises by 6:00 p.m. Team outings are organized every month, and every team member is expected to be present. This scenario exemplifies _____. a.job descriptions b.hierarchies c.stretch goals d.norms
d
62. The sales department at Delta Corp. has devised a set of rules for its employees. All the employees are required to be in the office premises by 8 a.m. every day. They are also required to wear business casuals. In addition, every employee has to send a productivity update to his or her supervisor before leaving for the day. In this case, the sales department has developed _____. a.job descriptions b.hierarchies c.stretch goals d.norms
d
64. John, a product manager, ensures that his team has regular meetings and no team member is absent during the meetings. He also ensures that all the members of his team work together in all the projects the company receives. John has modified the workplace accordingly to facilitate teamwork. In this scenario, John is attempting to increase his team's _____. a.autonomy b.productivity c.discipline d.cohesiveness
d
65. Frank, a marketing manager, has often noticed that his team members do not communicate with each other and are rarely present for team meetings. He also noticed that his team's productivity is considerably low. This scenario illustrates that Frank's team lacks _____. a.diversity b.autonomy c.leadership d.cohesiveness
d
66. Billy is the new manager at a retail store. He has noticed that the employees do not get along with each other and do not like to work together as a team. Which of the following steps should Billy take to build cohesiveness among his subordinates? a.He should provide proprietary business information to his subordinates. b.He should arrange distinct work schedules for his subordinates so that their roles do not overlap. c.He should encourage his subordinates to work independently. d.He should encourage his subordinates to engage in nonwork activities.
d
68. Which of the following is true of the right team size for good performance? a.A team must be small enough to encourage minority domination. b.A team must be small in order to gain the advantages of team decision making. c.A team must be large so that the team can be splintered into smaller subgroups. d.A team must be large enough to take advantage of team members' diverse skills and knowledge.
d
7. Which of the following is an advantage of cross-training? a.It suppresses the skills and knowledge of an organization's competitors. b.It increases the external pool of resources for recruitment. c.It reduces training expenses for an organization. d.It allows a team to function normally even in the absence of a member.
d
71. Henry, the vice president of Walnut Corp., has observed that the sales team and the marketing team are often fighting over shared resources after the company encountered a financial crisis. This scenario illustrates the concept of _____. a.team cohesiveness b.team synergy c.team autonomy d.team conflict
d
76. Larry's sales team members often argue with each other while addressing a problem and seemingly resolve their differences as soon as the appropriate solution to the problem has been found. This scenario illustrates the concept of _____. a.autonomy b.conservative bias c.groupthink d.cognitive conflict
d
77. Susan leads a product innovation team. Her team meetings usually involve heated arguments, and many of the team members are known to lose their composure while discussing a new product idea. However, the team members immediately reconcile with each other after the meetings. This scenario illustrates the concept of _____. a.structural accommodation b.conservative bias c.minority domination d.cognitive conflict
d
80. In which of the following ways can teams have healthy conflicts? a.By imposing a consensus to resolve issues b.By establishing individual goals c.By using limited and subjective data d.By focusing on issues rather than personalities
d
81. Vanessa is appointed as the project manager for a project on new product development at Glacier Inc. After selecting employees from different functional areas to work with as a team, she conducts a meeting with the new team members so that they can get to know each other. Following a brief interaction session, Vanessa presents the team norms to them. This scenario illustrates that Vanessa's team is in the _____ stage of team development. a.storming b.norming c.performing d.forming
d
82. A team of scientists and dentists collaborates to develop a toothpaste that can instantly whiten teeth. A meeting is held so that the team members are acquainted with each other. The members formally introduce themselves and collectively establish group norms. This group is in the _____ stage of team development. a.storming b.norming c.performing d.forming
d
83. Lauren is appointed as the project manager of a team in a smartphone company. After selecting the members of the team, she conducts a meeting with the new members so that they are acquainted with each other. Following a brief introductory session, Lauren establishes some initial ground rules for the team. This scenario illustrates that Lauren's team is in the _____ stage of team development. a.storming b.norming c.performing d.forming
d
84. A group of architects and builders is supposed to work together on a construction project. The team members are currently getting to know each other, setting up norms for the initial phase, and creating a temporary preliminary team structure. This group is in the _____ stage of team development. a.storming b.norming c.performing d.forming
d
91. All the members of the sales team in Orokem are friendly with each other and enjoy working together. The team members feel equally responsible for the successes and failures of the team. The members of Orokem's sales team are in the _____ of team development. a.norming stage b.storming stage c.forming stage d.performing stage
d
92. The product development team at Arkelea Tech. has the highest productivity in the company. The team synergy is high, and team members take joint responsibility for the execution and completion of tasks. The members of Arkelea's product development team are in the _____ of team development. a.norming stage b.storming stage c.forming stage d.performing stage
d
98. _____ represents the variances or differences in ability, experience, personality, or any other factor on a team. a.Team equity b.Team autonomy c.Team synergy d.Team diversity
d
99. Benmank is an insurance company and consists of many teams. The teams have members having decades of experience and also members who are fresh out of college. In order to ensure smooth communication and to avoid misunderstandings, the company should provide training on _____. a.decision-making skills b.managing skills c.problem-solving skills d.interpersonal skills
d
