101.1-101.6 Life skills

A routine of behavior that is repeated regularly and tends to occur unconsciously is known as a(n): Select one: a. goal b. skill c. habit d. emotion

C. habit

Physical environmental factors that can directly affect your body include UV exposure, humidity levels and: Select one: a. image b. hygiene c. vitamins d. altitude

D. Altitude

Which description identifies a pelvic tilt? Select one: a. bending knees slightly and arching back b. standing on toes and pulling in abdominal muscles c. arching backward and pulling in lower-back muscles d. bending knees slightly and pulling in abdominal muscles

D. Bending knees slightly and pulling in abdominal muscles

A recommendation to prevent foot and leg problems would be: Select one: a. wear pointed shoes b. stand on a hard floor c. use non-adjustable chairs d. change positions frequently

D. Change positions frequently

Persevering through difficult times is an example of: Select one: a. respect b. integrity c. etiquette d. commitment

D. Commitment

Which of the following terms describes a pledge to a course of action? Select one: a. trust b. integrity c. insincerity d. commitment

D. Commitment

Which of the following recommendations will help prevent shoulder problems? Select one: a. lift and carry heavy objects b. position treatment table below elbow height c. reach across the client's body to apply products d. do range-of-motion exercises for arms and shoulders

D. Do range-of-motion exercises for arms and shoulders

Healthy, glowing skin is equally dependent on all of the following EXCEPT: Select one: a. rest b. exercise c. good nutrition d. lack of sleep

D. Lack of sleep

What could help an esthetician in preventing foot and leg problems? Select one: a. wearing high heels b. standing for long periods of time c. wearing shoes with poor arch support d. raising their feet on a stool during breaks

D. Raising their feet on a stool during breaks

Rotating footwear has all of the following benefits EXCEPT: Select one: a. reduces fatigue b. strengthens your arch c. makes them last longer d. shortens how long they last

D. Shortens how long they last

Why is your choice of friends an important life choice? Select one: a. they will be in your life forever b. they determine your blind spots c. they are going to be your best customers d. they influence your language, values and goals

D. They influence your language, values and goals

All of the following movements can cause Carpal Tunnel Syndrome EXCEPT: Select one: a. gripping with force b. bending the wrist frequently c. repeating a motion over and over d. using arm rather than wrist strength during massage

D. Using arm rather than wrist strength during massage

Which of the following actions will help reduce leg swelling? Select one: a. standing on a hard floor b. standing for long periods of time c. wearing shoes without arch support d. wearing support socks or stockings

D. Wearing support socks or stockings

Which of the following considerations will help prevent Repetitive Strain Injury (RSI)? Select one: a. use proper equipment b. perform unnecessary reaching c. use inappropriate body movements d. practice bad work habits

a. Use proper equipment

Which of the following statements is NOT true about closed-ended questions? Select one: a. begin with "Did" b. begin with "Why" c. begin with "Could" d. begin with "Would"

a. begin with "Did"

An inflammation of the fluid sac that lies between a tendon and skin or bone is called: Select one: a. bursitis b. tendonitis c. carpal tunnel d. varicose veins

a. bursitis

Adjusting your behavior to ensure your messages are being understood, and adapting your approach, is referred to as: Select one: a. flexing b. reflecting c. respecting d. interacting

a. flexing

The term used to describe the science of healthful living is: Select one: a. hygiene b. exercise c. nutrition d. ergonomics

a. hygiene

Estheticians display pride in their profession in all of the following ways EXCEPT: Select one: a. insufficient rest b. attaining a healthy body and mind c. believing in value of services being provided d. maintaining high standards of professional behavior

a. insufficient rest

All of the following are trust-busters in a work environment EXCEPT: Select one: a. integrity b. insincerity c. poor work ethic d. self-absorbed behavior

a. integrity

A foot doctor is called a: Select one: a. podiatrist b. pediatrician c. gynecologist d. psychologist

a. podiatrist

An esthetician's hands should be clean, well manicured and: Select one: a. soft b. rough c. chafed d. rugged

a. soft

Saying the proper thing without offending someone is known as: Select one: a. tact b. repeating c. responding d. paraphrasing

a. tact

The highest respect a person can show another is to: Select one: a. listen b. be talkative c. refrain from asking questions d. be uninterested in what others have to say

a. to listen

Which of the following statements and actions represent an overtone? Select one: a. "I'm so happyto see you today," with smiling b. "I'm so happyto see you today," without smiling c. "I'm so happyto see you today," in a cheerful, friendly voice d. "I'm so happyto see you today," with smiling and extending your hand in greeting

b. "I'm so happyto see you today," without smiling

Wendy is an excellent listener. Her clients really appreciate her focused attention on their conversations. Which of the following statements describes Wendy's listening skills? Select one: a. speaks most of the time b. able to be present in the moment c. able to finish her client's sentences d. allows her clients to do all the talking and never asks questions

b. able to be present in the moment

The identifiable emotion and/or reaction to dealing with life demands best defines: Select one: a. values b. attitude c. personality d. human relations

b. attitude

What is halitosis? Select one: a. body odor b. bad breath c. bad posture d. good posture

b. bad breath

Negative aspects of our personal character that we're unaware of, but others can see are referred to as: Select one: a. setbacks b. blind spots c. self-esteem d. positive traits

b. blind spots

Resilience is all about making mistakes and: Select one: a. crushing trust b. bouncing back c. not showing respect d. not admitting they happened

b. bouncing back

How should an esthetician respond to a client insisting on a certain eyebrow shape that would not be flattering to their face shape? Select one: a. by using overtones b. by tactfully suggesting otherwise c. by displaying a negative attitude d. sharing their unflattering request with other clients

b. by tactfully suggesting otherwise

The science that looks at how individuals perform work and what body movements, tools and equipment benefit the health and comfort of the esthetician and client is called: Select one: a. economics b. ergonomics c. public hygiene d. personal hygiene

b. ergonomics

Keeping muscles toned, organs working properly and equipping the body to better cope with a stressful situation are proven results related to: Select one: a. hygiene b. exercise c. ergonomics d. human relations

b. exercise

Keeping the abdomen flat, the chin level and the head up are key points in having: Select one: a. bad posture b. good posture c. potential injuries d. a poor standing position

b. good posture

An outward reflection of your inner feelings, thoughts, attitudes and values define your: Select one: a. ethics b. personality c. commitment d. sense of humor

b. personality

As a professional esthetician, your clothing should be washed or cleaned and: Select one: a. new b. pressed c. air-dried d. stored in an airtight container

b. pressed

Health hazards, such as impure air and improper storage or use of food, fall under the category of: Select one: a. oral hygiene b. public hygiene c. personal hygiene d. personal grooming

b. public hygiene

What is your personal ability to turn setbacks into comebacks? Select one: a. trust b. resilience c. flexibility d. persistence

b. resilience

When responding to a request for an esthetics service you cannot perform: Select one: a. ask the client to leave b. say "no" in a tactful way c. do your best to give the client what they want d. get the manager to explain that you cannot perform the service

b. say "no" in a tactful way

All of the following actions can help prevent neck and back strain EXCEPT: Select one: a. sitting with legs uncrossed b. standing with feet together c. keeping your back straight d. adjusting the height of the treatment table

b. standing with feet together

Leaning forward during a conversation might communicate: Select one: a. "I'm very bored." b. "I've had enough." c. "I'm interested in what you are saying." d. "I'm not interested in what you are saying."

c. "I'm interested in what you are saying."

How many hours of sleep do most people need to function properly? Select one: a. 1 to 2 hours b. 3 to 4 hours c. 6 to 8 hours d. 9 to 12 hours

c. 6-8 hours

An indicator that a career in teaching might suit someone is that they: Select one: a. don't enjoy helping others b. are not good at explaining things c. are curious about how the world works d. are shy and avoid being around people

c. are curious about how the world works

Which of the following minerals builds and strengthens teeth and bones? Select one: a. iron b. sodium c. calcium d. potassium

c. calcium

Inflammation, decreased immune response, hormone imbalances and mental health issues can be a result of? Select one: a. relaxation b. nutrition c. chronic stress d. sufficient nutrients

c. chronic stress

An effective way to build trust is to: Select one: a. tell half-truths b. be closed to the ideas of others c. communicate in open, honest ways d. seek personal gain above shared gain

c. communicate in open, honest ways

Varying the tone of your voice when speaking is called: Select one: a. rate b. pitch c. inflection d. enunciation

c. inflection

Resilience is developed by solving problems and: Select one: a. reducing stress b. avoiding mistakes c. learning from mistakes d. choosing the most popular decision

c. learning from mistakes

The shoes recommended to be worn when standing for long periods of time are: Select one: a. high-heeled shoes b. shoes with pointed toes c. low, broad-heeled shoes d. shoes without arch support

c. low, broad-heeled shoes

Which type of shoes should be worn to reduce fatigue caused by standing for long periods of time? Select one: a. high-heeled shoes b. shoes with pointed toes c. low, broad-heeled shoes d. shoes without arch support

c. low, broad-heeled shoes

Complimenting others for good work is an example of: Select one: a. self-respect b. self-esteem c. mutual respect d. self-improvement

c. mutual respect

"No-show" clients can be handled with all of the following strategies EXCEPT: Select one: a. making reminder calls ahead of time b. informing client of cancellation policy c. never discussing the missed appointment d. offering other available appointment times

c. never discussing the missed appointment

The body uses energy from calories in all of the following ways EXCEPT: Select one: a. build its structure b. regulate body temperature c. relieve neck and back pain d. move its parts during exercise and activities

c. relieve neck and back pain

Which of the following statements is NOT part of the blueprint for persisting through setbacks? Select one: a. try again b. face the problem c. resist through adversity d. choose alternative plans

c. resist through adversity

What condition occurs when tendons become inflamed? Select one: a. bursitis b. sore feet c. tendonitis d. varicose veins

c. tendonitis

Why should an esthetician raise their feet on a stool when they are taking a break? Select one: a. to increase fatigue b. to look more professional c. to prevent foot and leg problems d. to prevent hand and wrist problems

c. to prevent foot and leg problems

Neck and back strain can occur if you: Select one: a. work with your back straight b. properly adjust the chair height c. twist your body to get closer to client d. use a footstool to reach for supplies on a high shelf

c. twist your body to get closer to client

Which of the following statements describes an appropriate technique to use when making eye contact? Select one: a. stare directly into the other person's eyes b. avoid making eye contact as soon as you start a conversation c. use eye contact throughout the conversation to communicate interest d. look over the other person's shoulders as though you find something more interesting

c. use eye contact throughout the conversation to communicate interest

The tone or inflection of your voice, level and rate of speech all play a role in: Select one: a. listening b. body language c. verbal communication d. nonverbal communication

c. verbal communication

After performing a service on a difficult client, Diane vents her frustrations to other clients. Which of the following terms identifies Diane's display of emotion? Select one: a. skill b. habit c. belief d. attitude

d. Attitude

Practicing good manners in the workplace is referred to as: Select one: a. flexing b. conflict resolution c. reflective listening d. professional etiquette

d. Professional etiquette

What is an example of mutual respect in the salon/spa? Select one: a. waiting for others to smile at you b. withholding praise in order to feel superior c. acting as if everyone's schedule revolves around you d. assessing everysituation and the effect of your behavior on others

d. assessing everysituation and the effect of your behavior on others

Pronouncing words clearly, precisely and accurately is referred to as: Select one: a. rate b. tempo c. inflection d. enunciation

d. enunciation

All of the following statements describe methods to build self-respect EXCEPT: Select one: a. resisting negative influences b. accepting and embracing change c. seeking out other positive people d. feeling down about yourself and others

d. feeling down about yourself and others

What foot and leg problems can occur when estheticians stand for a long time? Select one: a. knees buckle b. tendonitis c. veins become thinner d. feet and ankles swell

d. feet and ankles swell

The ability to adapt or respond to change is called: Select one: a. trust b. gossip c. sincerity d. flexibility

d. flexibility

The psychology of getting along with others is referred to as: Select one: a. attitude b. personality c. communication d. human relations

d. human relations

Eye contact, facial expression and posture are all examples of: Select one: a. clarity b. inflection c. verbal communication d. nonverbal communication

d. nonverbal communication

An individual's system for maintaining cleanliness and health is known as: Select one: a. nutrition b. public hygiene c. public sanitation d. personal hygiene

d. personal hygiene

Regular bathing with soap and applying deodorant are examples of maintaining: Select one: a. oral hygiene b. public hygiene c. general hygiene d. personal hygiene

d. personal hygiene

Proper conduct in relationships with your employer, co-workers and clients is known as: Select one: a. self-respect b. commitment c. personal ethics d. professional ethics

d. professional ethics

The nearness of another to one's personal space is known as: Select one: a. gesture b. posture c. listening d. proximity

d. proximity

For good posture, your shoulders should be: Select one: a. slightly back b. slightly forward c. tight and straight d. relaxed but straight

d. relaxed but straight

Fatigue can be prevented through: Select one: a. bad health b. lack of sleep c. poor hygiene d. rest and relaxation

d. rest and relaxation

When sitting in a chair, it is important to: Select one: a. keep feet apart b. keep knees apart c. sit forward in the chair d. sit well back in the chair

d. sit well back in the chair

All of the following topics are considered to be controversial for discussion with the client EXCEPT: Select one: a. religion b. politics c. personal problems d. skin care needs

d. skin care needs

The scheduling concern of a client arriving early can be addressed by: Select one: a. avoiding offering reading material b. letting client get their own beverage c. welcoming client with a cool dismissiveness d. telling client how long before the service will begin

d. telling client how long before the service will begin

Why is your choice of friends an important life choice? Select one: a. they will be in your life forever b. they determine your blind spots c. they are going to be your best customers d. they influence your language, values and goals

d. they influence your language, values and goals

When can tendonitis, Carpal Tunnel Syndrome and other hand and wrist problems occur? Select one: a. performing necessary reaching b. correctly positioning your client c. correctly holding and use devices during treatment d. use hand and wrist strength during a massage

d. use hand and wrist strength during a massage

In addition to the energy nutrients, other essential nutrients include vitamins, minerals and: Select one: a. salt b. sugar c. juice d. water

d. water

A deep admiration for someone or something is referred to as: Select one: a. respect b. integrity c. commitment d. trustworthiness

A. respect

Not making assumptions about people based on appearances reflects the use of: Select one: a. respect b. integrity c. etiquette d. commitment

A. respect

Which of the following terms defines the study of maintaining and improving the skin? Select one: a. onychology b. esthetics c. ethical conduct d. personal hygiene

B. Esthetics

If a person matches their actions with their words, it is an example of: Select one: a. respect b. integrity c. etiquette d. commitment

B. Integrity

Shoulder strain may occur in all of the following instances EXCEPT: Select one: a. holding heavy objects b. keeping elbow below shoulder height c. reaching for products on supply cart d. doing repetitive massage movements

B. Keeping elbow below shoulder height

A general recommendation to help an esthetician prevent neck and back problems would include: Select one: a. sitting with legs crossed b. working with the back straight c. bending at waist while lifting heavy objects d. standing with feet spread beyond hip width

B. Working with the back straight

Which of the following activities helps stimulate blood circulation in the body? Select one: a. exercise b. watching TV c. reading a book d. listening to music

A. exercise

Why is it important to consult with others if you're in doubt? Select one: a. to gain new insights b. to practice listening skills c. to gather ignorant opinions d. to ensure others are also unsure

A. To gain new insights

An inflammation of the fluid sac that lies between a tendon and skin or bone is called: Select one: a. bursitis b. tendonitis c. carpal tunnel d. varicose veins

A. bursitis

All of the following tips can help to manage stress EXCEPT: Select one: a. asking for help b. getting regular exercise c. avoiding getting organized d. practicing deep breathing

C. Avoiding getting organized

Meeting life's new challenges can be assisted by: Select one: a. focusing attention on goals b. not learning how to handle problems c. focusing on fears versus opportunities d. choosing insincerity and poor work ethic

a. focusing attention on goals

Which of the following descriptions is true of speaking with clarity? Select one: a. less is more b. change the subject often c. the more words the better d. focus on unimportant details

a. Less is more

Prevent neck and back strain by: Select one: a. not reaching overhead for supplies b. standing for a long time in high heels c. twisting your body to get closer to a client d. bending forward when performing a service

a. Not reaching overhead for supplies

What is the topical form of vitamin A that promotes cell turnover and increases skin elasticity? Select one: a. Retinol b. Calciferol c. Beta-carotene d. Ascorbic acid

a. Retinol