(12) BUSN Ch. 11 quiz, hospitality management chapter 12 quiz, Management 301 Exam 4, Final Exam 1-15, Mangement: Chapter 14, Management Op. 470 Midterm, Chapter 14 Organizational Management

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social media is a good way to connect with customers and to tap into the innovation and talent of the firm's employees

Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is ____________.

be factoring economic, environmental, and social aspects into how his firm pursues its business goals

Kevin has been placed in charge of his firm's sustainability efforts. This means Kevin will likely ____________.

High rewards motivated Karmen to reduce dissonance by changing her attitude toward Creative Corp.

"Nothing could ever make me work for Creative Corp. I've heard such bad things about them," said Karmen. Then Creative Corp offered to pay her double what she was earning at Stable and Steady, Inc. and suddenly Creative Corp wasn't so bad after all. What happened?

coercion

"We require everyone to attend the annual safety training. Those who do not will be subject to disciplinary action up to and including termination." This method of reducing resistance is called __________.

authority

"You're not the boss of me," a plaint often heard on the playground, is best related to the concept of _________.

technology

Kontek replaced the manually loaded diecast machines with robotic casting centers, eliminating many of the burn hazards for its employees. This is an example of changing the __________ of an organization.

unfreezing, moving, and refreezing

Kurt Lewin's model in dealing with change involves __________.

economic

Lana read with concern the announcement from the Department of Labor that unemployment has risen for the third straight month. Unemployment is a factor in the ___________ component.

task demands

Lance works in a fast-paced, noisy environment without air conditioning. His workspace is cramped, group leaders and other employees are constantly shouting, tools are humming and buzzing. Lance is likely to face stress caused by ____________.

functional

Larimer Mfg. has placed all the die cast machines in one area, the machining centers into a different area, and the finished goods in a warehouse room. Larimer is using ______________ departmentalization.

these actions contribute to job satisfaction and satisfied workers are more productive

Larry thanks his subordinates every day for coming to work and giving their best. He makes sure they have the tools and materials they need, when they need them. He offers words of encouragement and takes an interest in each worker personally as well as professionally. He does what he can to make the work interesting and challenging. Larry knows that _____________.

Advances in technology have given managers useful tools to control their organizations but have also created concerns about ___________. A. worker privacy B. worker safety C. monitoring costs D. Internet safety E. healthcare costs

Although emails have eliminated the need for sending letters via the postal service, __________. A. they may not be opened as quickly as the sender might like B. documents requiring signatures cannot be emailed C. they cannot be sent to other countries D. they are subject to the emotions of the recipient E. other types of business documents (invoices, purchase orders, etc.) should still be sent through the post office

Consider a string variable name that contains an individual's full name in all capital letters. If you wanted to check in VBA to see if the last name was "HARDSON", which of the following would work? A. If Right(name, 8) = " HARDSON" Then B. IfMid(name,-7,7)="HARDSON"Then C. IfRight(name,7)="HARDSON"Then D. If Mid(name, Len(name)-7, 7) = "HARDSON" Then E. If Right(name, Len(name)-7) = "HARDSON" Then

Customers decide what has value by _____________. A. evaluating the characteristics and performance of goods and services relative to their cost B. researching reports about the safety of similar products or services C. reading customer reviews of similar items or services D. comparing the costs of similar items or services E. estimating long-term costs of items, including maintenance and repairs

If you want to display an entry from a "List box," what command should you use? A. INDEX B. DISPLAY C. NAME D. LISTNAME E. CONVERT

In a global organization, managers must often rely on _________ and technology to control its operations. A. formal reports B. video surveillance C. physical trips to the far-flung sites D. financial ratios E. concurrent feedback

In addition to reading and writing skills, the success of understanding depends on the __________ of both the sender and the receiver. A. attitudes B. leadership skills C. non-verbal signals D. position in the organization E. feedback

Lila is summoned to her supervisor's office and hears the words project and deadline. She expects to be scolded for missing a recent deadline so she missed the part about an extension. This is an example of ____________. A. selective perception B. emotional noise C. information overload D. filtering E. non-verbal communication

Managers can help to reduce the likelihood of workplace violence by ____________. A. managing by walking around B. hiring more employees so no one will experience burnout C. providing onsite exercise equipment so employees can work off their frustrations D. screening all applicants to disqualify candidates with any hint of violence in their backgrounds E. declining to hire spouses or significant others to keep romance-based violence out of the workplace

One advantage of personal observation is _____________. A. the observer gains firsthand, unbiased information B. the observations are objective and complete C. the observer has the chance to develop a relationship with the worker D. workers pay closer attention to their work when the boss is watching E. observers can see the obstacles to performance

One of the goals of value chain management is _________________. A. every participant and every activity in the chain will add some value to the process and product B. the number of suppliers will be reduced to the least number possible C. managers will drive fear out of the process D. efficiency will be achieved through the use of statistical process control E. management will have long-term goals in place

Reuben runs the fry station at a fast food joint. His manager asked him to mop the floors but Reuben doesn't want to despite knowing how and having performed this task before. According to Hersey and Blanchard, the manager should ___________. A. allow Reuben to share in the decision making B. discipline Reuben for refusing to follow instructions C. delegate the task to another worker D. sympathize with Reuben but make him do it anyway E. tell Reuben he has no choice

The CEO of Marble Magic believes value chain management could improve his firm's profitability and its customers' satisfaction. But he's having a hard time getting his company's managers to support his ideas because they think it will mean more work for them. This company has a problem with the ________ element of value chain management. A. leadership B. employees C. coordination and collaboration D. organizational processes E. organizational culture and attitudes

The element of employees in value chain management is expressed in Deming's point _________. A. "train your employees in new skills as the need arises" B. "drive out fear" C. "train your employees to understand statistical methods" D. "require your workers to do quality work" E. "raise the quality of your line supervisors"

The standards to which performance is compared come from ___________. A. the planning process B. expectancy theory C. the organizing function D. the path-goal discussion E. performance reviews

When Esther was promoted to global business unit leader, the company handed her a cell phone and instructions to keep it on and charged 24/7. At first it seemed like a handy perk but as time went on Esther discovered ____________. A. she had no off-work time, not even on vacation B. the battery life was too short and she was constantly recharging C. remembering to carry the phone was a nuisance D. the connection quality of the service provider was poor and unreliable E. there were dead zones along her commute route

Which of the following is not a valid string function in VBA? A. Size B. Mid C. Len D. Left E. Right

Jay's subordinates would follow him anywhere, do anything for him because they know he would protect them and their interests. They know he would not ask them to do anything he wouldn't do himself. Jay is deserving of his subordinates' ______________. A. trust B. honesty C. contempt D. obedience E. derision

Jeff, director of quality, won his company's MBWA award two years running. Because he spent so much time on the production floor, he developed good relationships with most of the quality auditors. But a few felt threatened by his presence, most likely because they _____________. A. felt Jeff did not trust them B. didn't trust Jeff C. didn't really know Jeff D. weren't good at their jobs E. wanted to take shortcuts to get done earlier

management sets the example and deals with unethical behavior promptly and publicly

A code of ethics will be more effective if _____________.

acted with social responsiveness

A few decades ago, PETA (People for the Ethical Treatment of Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon did, we can say it ______________.

what a person must know and be able to do to satisfy the needs of a particular position in a company

A job analysis seeks to determine __________________.

that it allows the decision maker to identify viable alternatives

A major advantage of creativity is _____________.

look at the situation carefully to make sure he/she understands it fully before creating the problem statement

A manager using design thinking would ___________.

have rules, regulations, and formal standards in place

A mechanistic organization will _____________.

the absence of a clear chain of command in a team structure

A noticeable difference between the traditional structures and the team structure is ___________.

a discrepancy exists between an existing and a desired state of affairs

A problem is present when ____________.

makes it less likely that the new employee will resign within the first few weeks of employment

A successful new-hire orientation ______________.

will prefer consensus before taking action

A team composed of members from a collectivist society ________________.

According to Robbins' definition, which one of the following would he consider a leader? A. Jewel is a respected group leader in the plumbing department. B. Emerald is an independent real estate broker who maintains her own office. C. Opal is the only person in the quality department. D. Ruby is the secretary in a small insurance office. E.Garnet is the production worker the other people in her department turn to for advice.

Although personal traits may vary among leaders, _________ has consistently been associated with the process of leadership. A. the desire to lead B. problem-solving ability C. good communication skill D. high emotional intelligence E. charisma

the higher the KSAs and the greater the authority and responsibility, the higher the pay

According to Glassdoor.com, the CEO of Walmart earns 804 times the median pay of workers in the same organization, supporting the idea that _____________.

According to Herzberg, __________ factors are related to job satisfaction, while ___________ factors are related with job dissatisfaction. A. motivators; hygiene B. self-actualization; safety C. Theory Y; Theory X D. esteem; physiological E. achievement; affiliation

level the playing field by reducing unfair employment practices

Affirmative action programs are intended to ______________.

job description

After observing a current employee performing her work, Nanette recorded the essential tasks in a document that would be used to recruit and select others to perform the same work. Nanette created a ___________.

multidomestic foreign subsidiary

Afton Inc. built a manufacturing facility in Turkey. Afton owns the building, equipment, and patents for making the product but decisions are made locally by Turkish managers. This arrangement is known as a ______________.

not valid

All applicants for employment at RST Corp. must pass a typing test, including production workers, custodians, and forklift operators all positions that have no typing duties. In this instance, the typing test is ____________.

introvert

Alma draws her strength from within. She is introspective, reserved, prefers ideas to people, and often withdraws to a quiet place to recharge her batteries. According to the MBTI Type Indicator, Alma would be a(n) _____________.

difficulty in communicating

Although global teams offer many benefits, there are also drawbacks. One of the more obvious drawbacks is ____________.v

when employees keep their professional knowledge current, they are more likely to be innovative

Although the budget is strained, PQR Inc. refuses to cut the training budget because ______________.

multidomestic corporation

Although Beva-Cola maintains bottling facilities on five continents, it allows each country manager to alter the recipe slightly to accommodate local tastes. We would consider Beva-Cola to be a(n) _______.

high in individualism

American heroes tend to be loners, like John Wayne characters or Superman, because America is ___________.

Americans expect that their pay and other rewards should reflect their efforts and performance. Employees in socialist countries believe their pay and rewards should also consider ___________. A. their need for power B. procedural justice C. task significance D. esteem needs E. their individual needs

what constitutes appropriate office attire

Among the issues of concern regarding Gen Y employees is ____________.

the firm hires a candidate who performs poorly on the job

An accept error occurs when ____________

have few rules

An organic organization will _____________.

we expect to experience both efficiency and effectiveness when interacting with organizations

As a consumer, it is important for you to study management because __________.

To reduce job-related stress

As part of the selection process, Dakotah took candidates on a tour of the facility so each could see exactly what the environment was like. They could experience the heat and noise and see the cramped production areas. Why might Dakotah do this?

the Gen Y babies who were born between 1982 and 1997

As their influence in the workplace grows, managers would be wise to understand the attitudes and preferences of ____________.

responsibility; authority

At AI Rubber, the inside sales staff were expected to improve on-time deliveries of the product although the production people did not report to the sales people. In this case, AI Rubber had delegated __________ without ______________.

corporate rituals

At STU Corp., each month the work team with the best safety record is honored with a lunch with the CEO. Also every year, the team with the highest productivity receives a bonus and a jacket for each member. In these ways, the corporate culture is perpetuated through ___________.

work specialization

At Vermont Teddy Bear, some employees cut the pieces of fabric, others sew them together, others stuff the bears, and others dress them according to the customers' specifications. Vermont Teddy Bear uses _____________.

first; identifying the problem

At UPS, business was strong but profits were down, leading managers to look for ways to increase profits from existing operating income. At this point, the managers of UPS are at the __________ step in the decision-making process, which is ____________.

team leader

A ________________ is an example of a special type of first-line manager.

helping others accomplish their work goals

A manager's job focuses on ________.

operant conditioning

A piece-rate pay system in which employees are paid for every item they produce is an example of ____________.

An organizational culture based on _______________ will be more likely to succeed at value chain management. A. micromanagement, empire-building, information-hoarding, and rigidity B. collaborating, openness, mutual respect, and trust C. achievement, esteem-building, security, and self-actualization D. innovation, cost control, centralization, and honesty E. coordinating, sharing, statistical control, and opportunism

During her termination interview, Claudette learned her manager had read her personal blog and found Claudette was sharing insider information with her readers. She claimed her privacy had been invaded. Her manager's explanation was ___________. A. the content of her blog could be considered offensive by management B. the company needed to ensure company secrets weren't being leaked C. she had signed the electronic monitoring policy and should have known she had violated it D. it owned the equipment and had every right to monitor its use E. she was creating a hostile environment because others in the office did not have their own blogs

For a manager, communication is important because __________. A. they have to write performance reviews B. everything a manager does involves communication C. they must give orders to subordinates D. they must read reports from subordinates E. they are responsible for generating ideas for process improvements

In VBA, which commands directs a For loop to iterate by a number potentially different than 1? A. Iter B. Step C. Next D. By E. Count

In addition to the theories proposed by experts in industrial security, criminology, and clinical psychology, employee theft could be the result of __________. A. unmet physiological needs B. perceived inequity of inputs and outputs C. a need for power D. excessive controls E. a lack of motivation

In some instances the actions of leaders don't matter because _________. A. workers will do what they want regardless B. characteristics of the work or the worker may substitute for formal leadership C. in a global organization, leaders can't be everywhere and have little influence D. in a team environment, leaders are superfluous E. the effects of the marketplace neutralize the actions of leaders

In which one of the following situations would employees be most likely to provide their input? A. Target Company conducted an employee satisfaction survey but did nothing with the results. B. Ross Dress for More Company holds quarterly meetings for all employees at which it shares information about company finances and customer service or product issues and asks for ideas from employees to address those issues. C. MacD Company hangs the suggestion box above the wastebasket. D. Bed, Blanket, and All Company posts employee absence rates by name on the bulletin board in the break room along with a request for ideas to reduce absenteeism. E. Employees of Brothers' Keeper Company read in the newspaper that sales are down and the company will be reducing its workforce.

Jamie opened her knit shop with great hopes and ideas. After about six months she received a notice from her bank that her business account was overdrawn. Dumbfounded, she asked herself how this could have happened. She had plenty of customers and thought things were going well. Which one of the following might explain Jamie's situation? A. Jamie had too many customers buying on credit. B. Jamie neglected to compare her actual results with her budget—she overlooked the control function of management. C. Jamie was taking too much money out for personal income. D. Jamie had too much inventory. E. Jamie's employee was embezzling.

Kitty thought it humorous when Margaret told her she was "fixin' to go home," a phrase common to the southern U.S. This is an example of ____________. A. jargon B. how language affects communication C. poor communication D. emotional interpretation E. selective perception

Leaving out an important detail about an incident is a form of _______________. A. non-verbal communication B. filtering C. noise D. information overload E. selective perception

Solomon uplifts the spirits of his employees, making them believe they can accomplish anything and some have reached levels of performance they thought impossible. He has the lowest turnover of any department in his company. Solomon is a ___________ leader. A. supportive B. transformational C. participative D. delegative E. transactional

Statistical reports can tell managers what happened but tend to omit _____________. A. where it happened B. why it happened C. when it happened D. who was responsible E. details

The Michigan studies found that ____________. A. democratic leadership was preferred by the majority of workers B. job satisfaction is higher when the leader developed relationship with employees and took care of their needs C. while employees preferred an employee-centered leader, their output declined under such a leader D. leaders who emphasized production were more likely to be respected by their followers E. leadership style didn't matter so long as the leader kept the workers focused on their tasks

The common theme of the contingency theories is _________. A. they all assume that for a given situation, there is one best behavior the leader should display B. each seeks to define the best leadership style for different kinds of situations C. each was trying to identify the best situation for a leader D. as long as the relationship with followers is positive, the situation is irrelevant E. each looked at leadership from the perspective of the follower

To be useful for control, information must be ______________. A. in written form B. the right type, at the right time, and in the right amount C. statistical and objective D. first-hand, oral reports E. computer generated and available electronically

When the user clicks on the Cancel button in a dialog box, what two lines of VBA code should be included in the event handler for that action? A. Delete Form and End B. Unload Me and End C. Close Box and End D. Delete Form and Return E. Unload Me and Return F. Close Box and Return

With the help of a(n) _________________, Iris was able to electronically troubleshoot her machine malfunction and get it working again. A. analog delivery system B. knowledge management system C. coworker D. owner's manual E. reset button

Within appropriate limits, employees at ABC Company can make decisions about how and when they perform work. Each one must submit reports of their weekly work along with their time cards. This is evidence of an effective _____________. A. incentive program B. control system C. records-keeping system D. employee empowerment program E. checks-and-balance system

"Come with me on a journey into the future. We will change the way people interact with each other and with their environment. The world will be a better place because of the products we will produce." These are statements likely made by a(n) _______________ leader. A. situational B. visionary C. charismatic D. transactional E. transformational

"If we don't get those motherboards in by tomorrow, the whole order will be late." This statement indicates that the arrival of the motherboards is an event on the ____________. A. project calendar B. critical path C. review board D. Gantt chart E. quality report

Martha, the office gossip, would like to be promoted. She is technically skilled but has not earned the trust of her peers. Your advice to her would be to _______________. A. speak your feelings B. maintain confidences C. tell the truth D. be open to new experiences E. learn new skills

Assumed similarity

Barbara is a baby-boomer human resources professional trying to understand why participation in the retirement savings plan is so low among the millennials. She expected her entire workforce would be as excited about it as she is. Which perceptual shortcut did Barbara likely use?

top manager

Barbara oversees the work of four vice presidents of finance, human resources, engineering, and marketing. Barbara is a _______________.

selective perception

Because Landon consistently met his production goals, his boss decided to ignore the negative comments from his subordinates and co-workers and focus on the fact that Landon always met his goals. This is an example of ________.

global corporation

Because it wants its policies and practices to be consistent throughout the entire organization, regardless of the country where it operates, major decisions at AllWear Inc. are made at its headquarters in Brussels, Belgium, and are distributed to every facility through its intranet. Because of this, we can say with certainty that AllWear is a(n) ____________.

an expert system

Before Dan retired, his manager asked him to "download" his troubleshooting knowledge into a database so the person who replaced him in the maintenance department could have the benefit of Dan's decades of experience. In this way, Dan created _________________.

Betsy is a social butterfly at work. She frequently leaves her work station to visit friends in other areas. She has befriended most of her coworkers on social media and volunteers to help with every social event the company offers. According to McClelland, Betsy is high in need for ____________. A. esteem B. recognition C. achievement D. power E. affiliation

high volume, high velocity, and/or high variety

Big data involves ____________.

A leader with strong position power who is relationship-oriented will be most effective when leader-member relations are _____________ and task structure is ___________. A. good; low B. weak; strong C. poor; high D. good; high E. poor; low

An objection to oral reports is ___________. A. they provide incomplete and inaccurate information B. they put the employee on the defense C. there is no permanent record D. they are impractical for geographically dispersed organizations E. they are time consuming for the manager

At a fast-food restaurant, cooks hear a symphony of buzzers and beepers. Some tell the burger people when to turn the meat and when to remove it from the grill. Others warn that the french fries are done. Each of these is a type of ___________ control. A. facedown B. preventive C. concurrent D. feedback E. feedforward

For value chain management to contribute significantly to organizational success, __________. A. the production process must be as efficient as humanly possible B. vendors must certify that their inputs meet the producer's specifications C. managers must make sure the customers are satisfied D. labor costs must be minimized E. on-time delivery must be a primary goal

If you are recording a macro in Excel and want to copy from one cell to two cells over to the right, what should you do first? A. remove all anchoring from the cell B. use the arrow keys to move instead of the mouse C. depress "Use Relative References" D. you can't—this must be done in Visual Basic E. type "Copy 2 Right" in the macro command box

In VBA, what cell is referenced from the following statement? Range("C4").Offset(3,5) A. F9 B. E8 C. H7 D. G6 E. C5 F. E3

In the Michigan studies, the behaviors of interest were __________ and _____________. A. task completion; employee development B. quality-centered; quantity centered C. job-centered; employee-centered D. nurturing; commanding E. structure; consideration

In the days of tube televisions, each set was inspected at the end of the production process by plugging it in and turning it on. Some worked, some didn't. Then one American company decided to test the sets as they rolled down the assembly line, leading to the slogan "The quality goes in before the name goes on." This company understood the concept of ______________. A. leading for quality B. organizing for quality C. controlling for quality D. planning for quality E. designing for quality

Kontek knew a drill bit could make approximately 100,000 holes within tolerance before the bit was so worn that the hole size was too small. So it changed the bits after about 95,000 holes drilled. This is an example of _____________ control. A. concurrent B. preventive C. feedforward D. feedback E. facedown

Last month's sales at a new car dealership were pleasantly higher than expected. The sales manager was willing to forego the usual scrutiny of the sales figures and celebrate the success but the owner said he expected to see the explanatory report on his desk as usual. Which one of the following would explain the owner's reaction? A. The owner wanted to recognize publicly the sales person responsible for the increase. B. Any performance beyond the range of variation is unacceptable. C. It is difficult to repeat performance if you don't know how you achieved it. D. The sales came at the sacrifice of profits. E. He didn't trust the original report.

One important premise of Fiedler's contingency model is ____________. A. leaders are able to adjust their leadership style to fit the situation B. leaders who focus on production more than relationships need not worry about the situation factors C. a person's leadership style does not change D. two contingency variables exist along with three leadership styles, resulting in six total combinations E. followers will naturally prefer leaders who are employee-oriented

Situational leadership theory focuses on the ______________ because ________________. A. organization; the culture of the organization determines what is and is not acceptable behavior B. leaders; they control the situation C. followers; they are the ones who accept or reject the leader D.situation; that is what determines the effectiveness of the leader E.position; acceptable behavior is defined by the level of the leader in the organization

Spreadsheets are known as the __________________________ of business analysis. A. German motor car B. Mexicanjumpingbean C. Swissarmyknife D. American Sherman tank E. British heat-seeking missile

To create a drop-down list in Excel, what feature do you need to enter? A. Form Controls B. What-IfAnalysis C. Data Validation D. Group E Consolidate

What is the Excel shortcut to display formulas on the screen instead of numbers? A. CTRL ^ B. CTRL @ C. CTRL ` D. CTRL # E. CTRL F F. F6 G. CTRL /

When the verbal message and the body language are in conflict with each other, ____________. A. the words carry the message; the body language is noise B. the listener should request the message be put in writing C. the receiver of the message will rely more on the body language than on the words D. the listener relies on the verbal intonation of the message E. the words are more important than the body language

Whether an employee is considered to be a leader, for the purposes of most research studies, depends on ____________. A. the employee's level on the organization chart B. whether the employee is respected by his/her peers C. whether the employee has managerial authority D. the degree of community involvement of the employee E. the employee's official title

Alyssa's computer was confiscated by law enforcement officers after a coworker filed a hostile environment harassment suit. Apparently Alyssa did not know _________. A. accessing her private email account on a company computer would create a record of her messages B. her company email account had been hacked C. the contents of a computer can be presented as evidence in a court of law D. her coworker was so upset E. hostile environment harassment was an actionable offense

Florence, an interior decorator, has invested in a high-end computer and specialized software that allows her to upload photos of the client's premises before and after her decorating. These photos can be sent electronically to the client and the vendors for approval and can be edited quickly and easily to accommodate requests from the client. Which element of value chain management is in play here? A. Leadership B. Coordination and collaboration C. Technology investment D. Employees E. Organizational processes

Florence, an interior decorator, meets often with her clients and with her vendors during a project to make sure her designs have the clients' approval and the vendors will be able to meet the clients' specifications and timelines. Which element of value chain management is in play here? A. Technology investment B. Organizational processes C. Coordination and collaboration D. Organizational culture and attitudes E. Leadership

Carlos is looking for someone to replace Ted, who has retired, as supervisor of the sidewall department. He has a few good internal candidates so the choice is not an easy one. He asks your advice, so you tell him to look for the candidate with a _______ need for _______________. A. low; safety B. high; power C. low; satisfaction D. high; esteem E. low; self-actualization

Caron turned down the extra project her boss offered because the pay for completing it was ten lottery tickets. Caron expected all the lottery tickets would be losers and she would have done the additional work for nothing. For Caron, the lottery tickets lacked ______________. A. expectancy B. valence C. instrumentality D. distributive justice E. equity

demographic

Characteristics such as age, race, and gender are a part of the ________________ component.

political/legal

Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable. Malinda's concern falls into the ______________ component.

expertise, creative-thinking skills, and intrinsic task motivation

Creative thinking requires ______________.

work misbehavior

Culver keeps track of every wrong done to him at work and finds ways to get even, regardless of how long it might take. He has deleted important files from the intranet, altered research data, and intentionally annoyed coworkers. Culver is engaging in _____________.

socio/cultural

Customers are pressuring Wood Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood Products, these issues fall into the ___________ component of the environment.

According to the managerial grid, _____________. A. followers would not support a leader who showed a balanced concern for both production and people B. leaders who showed a greater concern for production than for people were promoted at a greater speed than those showed a greater concern for people C. most successful leaders exercised a concern for production more than a concern for people D. leaders performed best with a high concern for people and a high concern for production E. a middle-of-the-road leadership style was least effective

An important advantage of written communication is ___________. A. feedback is not necessary B. it takes time to create C. it takes less effort D. it leaves a more permanent record E. it is guaranteed to be received

Attempts to identify a set of traits that distinguished leaders from non-leaders failed because __________. A. traits associated with leadership are distributed equally throughout the population B. leaders are made, not born C. parental guidance and early-life experiences were more likely to determine whether a person later became a leader D. these attempts ignored the interactions between leaders and their group members E. traits associated with leadership are culture-specific

Before the Ohio and Michigan studies, researchers believed___________. A. leaders shared a set of traits non-leaders did not possess B. leadership was unnecessary; managers were hired to manage, not to lead C. the attention placed on leadership was misplaced; the power rested with the followers D. there was one right way to lead; all other ways were wrong E. leaders were born, not made

Bob and Tom had worked together for years, although not always in peace. One day they ended up in a fistfight. Each claimed the other started the fight. Both were fired in accordance with company policy of zero tolerance for any type of violent behavior. In this instance, the company used a _________ control mechanism. A. preventive B. feedback C. deterrent D. feedforward E. concurrent

Harry thought nothing of leaving the customer file open on his computer screen while he and a vendor worked together. Later he discovered the vendor had contacted several of Harry's customers to offer its services directly to them, bypassing Harry's company. Which obstacle to value chain management exists here? A. Too little trust B. Too little control C. Too much collaboration D. Too much trust E. Too much control

His followers have a real issue with Charles. He will say one thing to his crew but tell a different story to his supervisor. Later he will deny having said what his followers heard. He rarely keeps his promises but must rely heavily on his followers to cover his mistakes. Charles lacks __________ as a leader. A. openness to new experiences B. a need for achievement C. a need for affiliation D. credibility E. emotional intelligence

In March the scrap rate from the machining department was two percent; in April it was three percent. Management went into a frenzy, claiming a 50 percent jump in waste from March to April, and causing the employees to think they were about to lose their jobs. But in fact, even the three percent rate was well below the industry average. Management engaged in unethical communication by _________. A. misstating the facts B. releasing confidential information C. distorting the visuals D. distorting the truth and deceiving the employees E. implied threats

In most organizations, the financial budget serves as both a ________ tool and a ________ tool. A. leading; controlling B. controlling; disciplinary C. structure; performance D. planning; controlling E. planning; evaluation

It is important to carefully select what activities will be measured because ___________. A. of the Peter Principle B. some necessary activities detract from accomplishment of organizational goals C. measuring is time consuming and time is limited D. what gets measured gets monitored E. of the Pareto Principle

NuCor takes iron ore, coke, nickel, cobalt, and other metals and makes them into various steel alloys using processes unique to NuCor to meet customer specifications. This process of turning raw materials into products is called ___________. A. supply chain management B. quality control C. value chain management D. operations management E. systems management

One of the benefits of increased productivity is ___________ A. less waste B. lower interest rates C. less pollution D. lower costs E. higher revenues

One of the wisest things a manager can do about the grapevine is ____________. A. shut it down because most of the information it transmits is untrue B. appoint subordinates to serve on it C. to get on it to make sure the manager stays in the information loop D. understand the social and communication networks the employees use to do their work E. conceal it from upper management

One question managers can ask themselves to test the ethicality of their communication is: A. How can I make myself look best in this situation? B. Will I lose my job if I say this? C. Will the receiver know if I'm not telling the truth? D. Does the message help achieve the greatest possible good while minimizing harm? E. How much can I hide without being found out?

Thanks to social media, blogs, and other electronic communication options, _____________ has decreased in the workplace. A. water-cooler conversation B. interpersonal conflict C. interpersonal animosity D. personal interaction E. office politics

The glaring downside to most electronic communication options is ___________. A. there is too much room for misinterpretation of the message B. the slowness of the systems C. the message can easily be lost among the electronic noise D. the risk of security breaches E. employees are expected to respond to work-related messages even during off-work hours

To achieve quality improvement goals, it is helpful to _____________. A. implement an incentive program that pays employees for reductions in waste B. train all employees in Six Sigma C. impose strict guidelines on how work gets done D. make sure employees are well-trained, flexible, and empowered E. require all employees to participate on quality-improvement teams

Value chain management differs from supply chain management in that ______________. A. value chain management is internally focused and is effectiveness-oriented; supply chain management is externally focused and is efficiency-oriented B. value chain management involves production; supply chain management involves customers C. value chain management is externally focused and is efficiency-oriented; supply chain management is internally focused and is effectiveness-oriented D. value chain management is externally focused and is effectiveness-oriented; supply chain management is internally focused and is efficiency-oriented E. value chain management requires collaboration from vendors; supply chain management requires collaboration with distributors

Videoconferencing saves money by _____________. A. avoiding the cost of establishing an intranet B. eliminating the need to buy time on Skype or FaceTime C. reducing the number of meetings required for projects D. allowing conference attendees to work from their own desks, avoiding travel time and expense E. employing fax machines to transmit documents to participants

Which of the following is not an available message box icon in VBA? A. vbCritical B. vbInformation C. vbExclamation D. vbWarning E. vbQuestion

John's subordinate brings him an idea for a process improvement, which John then presents to his supervisor without mentioning the source. John's actions could be considered a form of ________________. A. manipulation B. non-verbal communication C. filtering D. plagiarism E. encoding

performance-simulation test

Dallas would like to make sure she hires the best candidate to fill the accounts receivable clerk position. If she asks a candidate to create an Excel worksheet using data normally found in a typical day's work, she would be using a(n) __________.

effective but not efficient

Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid hourly, his labor cost per unit is also the highest in the department. We could say that Dave is ____________.

dissatisfied employees will find a way to respond, most likely in ways that are harmful to the organization

Dealing appropriately with negative workplace behavior is important because __________.

personality

Delta described her coworker as friendly, open, and gregarious, but subject to mood swings. Delta was talking about her co-worker's ___________.

survivor sickness

Despite deep cuts in the workforce, Angelo was able to keep his job. Still, he felt depressed and insecure, not sure when the next round of cuts would come. He seriously thought about looking for another job. Angelo may be suffering from __________.

training to make sure he fully understands how to operate the equipment

Despite his claim that he was experienced on this machine, Austin's production output was low and his scrap rate was high. Austin needs _________.

the environment, including government regulations, economic challenges, etc., allow mangers fewer alternatives

Despite the best plans, some companies' performance suffers anyway, generally because ________.

social responsibility

Despite customers' satisfaction with Styrofoam packaging for its Big Mac, many years ago McDonald's changed to corrugated paper packaging because Styrofoam did not decompose easily in landfills. No law required McDonald's to make this change. In this way, McDonald's demonstrated ____________.

matrix

Devon is an accountant who is a member of the product development team for the latest version of his firm's consumer gadget. It is most likely that Devon works in a ___________ structure.

actively seek ethnically diverse candidates through ads in ethnic newspapers

Diego noticed that his firm's workforce no longer approximated the ethnic mix of the community. To increase the diversity of his employee population, Diego should ___________.

During an economic downturn when businesses must cut expenses, managers must be creative in motivating employees. Which one of the following would most likely motivate surviving employees to sustain their effort following a layoff of their fellow employees? A. Asking employees for their input on important issues. B. Cutting the salaries of the senior managers. C. Increasing the budget for the annual Christmas party so survivors get more expensive gifts. D. Monitoring employee behaviors closely to reduce social loafing. E. Offering survivors a bonus if they remain with the company until the economic downturn ends.

Ned learned about the corporate culture

During his orientation, Ned heard the story of how Disney's president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other stories, ____________.

contingent

During the summer, the country club hires college students to tend the grounds and work as servers in the dining hall. The number of students varies year to year, depending on the number of members. These students are considered ___________ workers.

directional; specific

During times of uncertainty and constant change, a _____________ plan is better than a __________ one.

An effective control system will ____________. A. make the organization an employer of choice B. eliminate poor performers from the organization C. reduce waste and inefficiency D. become a competitive advantage E. lead to the achievement of organizational goals

Determine the value of the following expression in Excel: =(-9/3)^2+14-4/2 A. 9.5 B. 3 C. 18 D. 45 E. 21

Dr. Weiss is a research scientist with a major pharmaceutical company. In his position he has great flexibility in determining his research projects but he is expected to work toward certain organizational goals. He has presented five technical papers to his national professional group and received high praise for his work. According to the path-goal theory, Dr. Weiss would respond best to a(n) ________ leadership style. A. laissez-faire B. directive C. participative D. supportive E. achievement-oriented

During the development phase, Leoni, Inc. places its own engineers in the customer's facility to work alongside the customer's engineers. This is a significant change from the days when the customer and Leoni separated their engineers into geographically dispersed facilities and emailed or FedExed drawings back and forth. Which element of value chain management is in play here? A. Technology investment B. Organizational culture and attitudes C. Leadership D. Employees E. Organizational processes

Improving productivity requires ________________. A. the use of cross-functional problem-solving teams B. starting with better quality raw materials C. offering attractive incentives for workers D. modifying employee behavior by reinforcing desired actions E. managing the interplay between people and operations variables by integrating people into the overall operations system

In the magnesium diecast industry, statistics show that a magnesium production facility will experience a significant fire every five years on average. To avoid this contingency, DEF Casting has an active safety program that identifies and eliminates safety hazards. Employees are all trained to safely handle combustible waste and to put out small fires. DEF is using the control function to ____________. A. satisfy OSHA B. empower employees C. control costs D. train employees E. protect the workplace

Just days before Hart-Land's scheduled introduction of a bullet-shaped towable RV light enough to be pulled behind most mid-size SUVs, a first in the industry, its competitor, RockStone, brought an identical unit to market. The IT people at Hart-Land discovered _____________. A. thieves from RockStone had broken into the R & D area of Hart-Land and stolen the plans B. an employee resigned from Hart-Land a week before the planned introduction and took the plans with him C. surveillance cameras had not been functioning properly in the production area D. RockStone had violated Hart-Land's patents E. its computer network had been hacked and RockStone stole the plans

Lily installs patient records software in hospitals in Arizona. Her company sells the software nationally. Lily and some other installers meet regularly online to discuss their latest projects, new versions of the software, and installation problems. These installers comprise a(n) ___________. A. expert system B. self-managed team C. problem-solving team D. community of interest E. community of practice

Mark and Cathy often stay at Kampgrounds of America (KOA). Each time, the campground staff gives them a site with reliable Wi-Fi, brings extra firewood, and arranges the picnic table and fire ring just the way they like it. This happens regardless of which state they are in. KOA is using _____________ to keep Mark and Cathy happy. A. good recordkeeping B. favoritism C. social media D. pampering E. personalization

People feel drawn to Collette as if by a magnet. She makes those around her feel indispensable to her "cause": a department that is the highest performing in the company. Her followers work hard to achieve their goals, knowing she will support them when they take calculated risks. Collette fits the description of a(n) _________ leader. A. achievement-oriented B. transactional C. directive D. supportive E. charismatic

Some retailers allow the "walk of shame" to occur to try to prevent employee theft. This would be considered a ___________ control. A. feedforward B. concurrent C. preventive D. predictive E. feedback

The Iowa State studies focused on the _____________. A. amount of instruction and explanation given to followers B. amount of concern the leader had for his/her followers C. emphasis placed on getting work done D. amount of latitude the leader had when determining how work was done E. leadership styles of democratic, autocratic, and laissez-faire

The main finding of the leader-member exchange theory is ____________. A. followers should seek to become like the leader if they wish to succeed B. leaders determine in advance who will succeed and who will not, then invest their resources in those who will C. leaders and members engage in an exchange of favors D. leaders exchange some of their power for the cooperation from the members E. leaders create in-groups and out-groups, with members of the in-group receiving greater rewards from the leader

The major problem with feedback control is ___________. A. employees prefer it B. it reveals the effectiveness of planning C. it cannot take into consideration variations caused by the external environment D. it enhances motivation E. the activity has already happened so there is no chance to make corrections if necessary

The month-end figures are in. Although the production quantity met goals, the scrap rate was over budget. The managers reviewing these numbers are engaging in _____________. A. planning B. organizing C. review D. leading E. control

To determine if the organization has the required capabilities, managers should __________. A. carefully examine the employee skills matrix to see which employees can do what B. eliminate all non-value-adding activities from the processes C. re-engineer the way work gets done D. conduct an extensive training needs analysis E. evaluate all organizational processes from beginning to end

Using active listening techniques helps the receiver of a message to _______________. A. reduce information overload B. avoid filtering C. decide how she/he will respond when the speaker finally stops talking D. eliminate emotion E. pay attention to the full meaning of the message

Valerie is an independent tax preparer who files income taxes for her clients. One way her clients define quality is _________________? A. features: what are the special characteristics her clients expect B. flexibility: is Valerie flexible in her interpretation of tax law C. aesthetics: are the completed forms attractive D. durability: will the completed forms last E. accuracy: are the forms Valerie files for them accurate every time

Which one of the following activities would be most difficult to quantify and measure? A. The impact on profits of reducing overtime. B. The impact of the economy on sales. C. The cost of developing a new pharmaceutical product. D. The effect of advising events on student enrollment at a university. E. The effect of the company summer picnic on employee morale.

Which one of the following statements best reflects an organizational barrier? A. Managers strive to minimize training costs while still assuring all employees have the needed skills. B. Distributors demand a larger commission on sales. C. Management meets regularly to discuss progress toward goals. D. Vendors cannot accurately predict the delivery of needed components. E. Hackers stole credit and debit card transaction information from Target, a large discount retailer.

"Intelligence will get you into the game of leadership but you need ____________ to stay in the game and advance in the organization," according to some leadership experts. In fact, without it, promotions are decidedly less likely. A. charisma B. to be part of the in-group C. a mentor D. a strong, clear vision E. emotional intelligence

"The truth, the whole truth, and nothing but the truth." These words are often heard in courtroom movie scenes to ensure that witness testimony is ___________. A. unbiased B. in direct response to the attorney's questions C. coerced D. fair and balanced E. ethical communication

___________ studied in the Ohio State research is similar to the ___________ studied in the Michigan research. A. Employee orientation; consideration B. Team style; country club style C. Concern for people; concern for production D. Laissez-faire style; employee orientation E. Initiating structure; production orientation

differentiation

Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing a ___________ strategy.

planning

Edie has received a rush order and is in the process of deciding how to re-arrange existing orders to squeeze this one in. Edie is engaged in ____________.

the ability to understand one's own emotions and to read others' emotions, and to adjust one's actions accordingly

Emotional intelligence is ____________.

quality may be the stated goal but quantity is the real goal

Entegra publicizes that it wants to provide the highest quality motorcoach in the industry. Harvey, a first-line supervisor, stresses to his employees the importance of meeting the daily production quota of 3.5 units per day so employees must hurry and sometimes make mistakes. From this we can conclude ________________.

degree of change; complexity

Environmental uncertainty is determined by a combination of ___________ and ________________.

uncertainty

Environmental ________ refers to the degree of change and complexity in the organization's environment.

major typhoons

Events such as _______________ can be disruptive to global supply chains.

strong because the majority of employees behaved unethically despite knowing it was wrong

Exxon employees knew the path to success required increasing sales each month even if the methods used were unethical. This understanding was so pervasive, it eventually brought the company down. We can say Exxon's culture was _____________.

controlling

Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the ____________ function.

For open-book management to be effective, ___________. A. all other rewards systems must be perceived as equitable B. employees must be able to understand the company's financial statements C. employees must have post-secondary education D. the organization must not use contingent workers E. the employer must be a publicly traded corporation

Frank wasn't concerned when he missed another day of work because he knew others had missed more time and were allowed to appeal the disciplinary action of the supervisor. Imagine his surprise when he was dismissed for excessive absenteeism! Frank was not allowed to appeal the decision. Frank believed his situation lacked ________________. A. administrative precedent B. expectancy C. equity D. procedural justice E. distributive justice

white water rapids

GHI Inc. operates in an industry known for innovation of new products. Customer preferences change frequently. Competitors who cannot produce new products or improvements to existing products do not survive. Turnover is high. GHI has tried many programs to keep talent. It appears the metaphor most fitting for GHI's situation is the ________________ metaphor.

respect their desire for work/life balance

Gen Y workers expect their managers to ______________.

conceptual

George, CEO of Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their __________ skills.

the group is dominated by a single person

Groups become less effective as decision makers when ___________.

using the nominal group technique

Groupthink can be curbed by _________.

specialized knowledge of the equipment and processes used in her area

Hanna is a first-line manager of a production area. For her, technical skills would mean _________.

political

Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his __________ skills.

planning, organizing, commanding, coordinating, and controlling

Henri Fayol identified five functions all managers perform. There were ______________.

develop cohesiveness among team members

Lucien must manage a team with members from China, Italy, Brazil, Jordan, Sweden, and South Korea. One of his larger challenges will be to ________________.

select the alternative with the highest score

If Terry uses the eight-step decision-making model, he will _____________.

use large amounts of information to form consensus within the group

If an American company chose to use the Japanese method called ringisei, we would expect it to ______________.

low performance orientation

If a country's culture emphasized relationships (whom you know) rather than accomplishments (what you have done), we would say this culture had a _____________.

use a more formal and mechanistic structure

If Coca-Cola wanted to open a facility on Redagustan, a country with little economic development, it should ___________.

managers serve as facilitators who support the teams

In a learning organization, _________________.

make accommodations that will remove barriers to performance

In addition to making sure that individuals with disabilities are free from workplace discrimination, the Americans with Disabilities act also requires employers to __________.

promote collaboration among coworkers and experts

In addition to offering connections with customers, a social media strategy can ________.

employee benefits such as health insurance, paid holidays, sick and vacation time, and retirement programs

In addition to what comes in the paycheck, total compensation includes ____________.

much of the competitor-related information managers need to make crucial strategic decisions is available and accessible to the public

In many cases, economic espionage is not necessary because _______________.

top management is committed to the process

Management by objective is more effective when ______________

low power distance

In the United States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens because, according to Geert Hofstede, the American culture displays ____________.

change is viewed as a temporary distraction in an otherwise predictable environment

In the calm waters metaphor, ____________.

In the job characteristics model, task significance is the degree to which the ___________. A. job affects the lives or work of other people B. execution of the tasks is effective C. employee participated in determining the tasks D. employee is committed to the job E. job requires a variety of activities

job sharing

In the movie 9 to 5, Maria Delgado worked mornings and her sister, who came in a few minutes before Maria left, worked the same position in the afternoons. This type of flexible work arrangement is known as _____________.

language

In the province of Quebec, Canada, discrimination on the basis of ___________ is prohibited.

In which one of the following situations is goal-setting theory likely to be most effective? A. Melinda's boss congratulated her on a job well done during the past year and encouraged her to keep up the good work. B. Marci hasn't heard a peep from her supervisor since she agreed on her goals for the year, despite submitting progress reports. C. When Bill and his boss set his goals for the coming year, Bill was elated that they were not going to be difficult to achieve. D. Boyd keeps track of his progress toward the goals he set with his manager. E. Margaret's supervisor told her what her goals would be for the coming year. Margaret believes the goals are a bit challenging.

HJK Corp, an international conglomerate, markets dissimilar products in many countries.

In which one of the following situations would a division structure make the most sense?

backward vertical integration

Initially Walmart relied on common carrier trucks to ship its orders from vendors to its stores. Eventually it built warehouses and bought its own trucks to ship merchandise from those warehouses to its stores. Walmart grew through _______________.

________ studied in the Ohio State research is similar to the ___________ studied in the Michigan research.

Initiating structure; production orientation

the idea has become a useful product

Innovation is not complete until _____________.

Evaluate available resources.

Management set a production goal of 500 shippable parts per eight-hour shift. The scrap rate had been running at nine percent. The maximum speed of the machines was 60 parts per hour, or one per minute. Which one of the goal-setting steps was missed?

Managers need to stay alert to environmental changes that may impact the implementation of a plan and respond as needed.

In 2007, Newmarket Inc. set as its annual production goal the manufacture of 125,000 units. By June, the economy had declined so drastically that sales were less than half what they had been one year earlier. Still, Newmarket management insisted that the firm produce all 125,000 units. It nearly went bankrupt in the process. Which one of the following statements could have helped prevent this disaster?

authoritarian

In FGH, Inc., employees are poorly paid and work in an uncomfortable environment so they are not highly motivated. Managers have learned that they must keep a close eye on employees to make sure they are working and not loafing. In this situation, we would expect managers to use a(n) __________ style of management.

planning; supervising

Isabella has discovered that as she rises through the ranks of her organization, she spends more time ___________ and less time _____________.

large numbers of people at certain life stages can constrain decisions and actions taken by managers

It is important for managers to monitor demographic trends because ___________.

negotiation

Management wanted to reclassify some of the maintenance people as computer programmers but the union resisted because computer programmers were not union members. As a consultant to management, you recommend ___________.

small; getting the job done

It is time to decorate the event hall for the company Christmas party. For this activity, a _________ group would be better because they are better at ___________.

benchmarking

It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout line long dash and often failing long dash the owner of the supermarket visited Disney to see how they managed their extremely long lines of people. The owner was _____________ to find a method that would lead to an advantage over his competitors.

the workforce

James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is _____________.

as an employee she will still most likely report to a manager

Jan does not intend to become a manager. It is still a good idea for her to study management because ___________.

Janet believes she is a highly motivated employee. She stays busy but doesn't seem to accomplish much. Her supervisor tells her she has trouble prioritizing her work. Janet may lack ____________. A. attitude B. cognition C. sustainability D. direction E. energy

Jared eagerly agreed to edit the employee handbook but procrastinated until the evening before he was to submit his work. Then he skimmed the handbook, overlooking many errors and failing to evaluate each policy as he was instructed. Jared lacked ___________. A. direction B. attitude C. energy D. persistence E. rewards

According to Robbins' definition, which one of the following would he consider a leader?

Jewel is a respected group leader in the plumbing department

they make change appealing and fun

Managers can increase the likelihood that change will be accepted if _____________.

contingent workers may not be as committed to the organization as regular workers

Managing a contingent workforce can be more difficult because __________.

Marlin can't understand why Jacob, a recent college graduate in his early twenties, isn't performing up to Marlin's expectations. Marlin made sure the job was well structured with clear task definition. If Jacob is typical of his generation, he would prefer ____________. A. support from upper management B. good interpersonal relations C. more educational opportunities D. independence and a variety of experiences E. an annual bonus

Managers need to remain flexible and not be tied to a course of action simply because it's the plan.

Martin balked against having to create a personal plan with goals for the next 12 months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to Martin?

generating a human resource inventory

Marvin is generating a report of his employees that shows, in addition to their names, their education level and other special skills, their current position, and their tenure in his company. Marvin is ____________.

structured

Maryann is creating the employee work schedule for three weeks from now. Two of her employees have requested vacation, a common situation that happens nearly every week during the summer. Maryann is facing a(n) ________________ problem.

inefficiency

Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of ______________.

exporting

McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in Australia, Israel, and other countries around the world. McElroy is engaged in _______.

weak

John makes sure his employees follow good housekeeping practices to eliminate safety hazards; Bill does not. Avery insists that each task be performed exactly as outlined in the work instructions manual; Zach does not. In this instance, we can say the culture is ___________.

Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work done

Merlin is a proofreader of manuscripts for a large New York City publisher. He receives manuscripts electronically and, using his word processing software at home, makes corrections and comments for the authors. Merlin's manager may be concerned that ________________.

Milton has written a technical paper that he will present at the national conference of his professional association. He expects to receive accolades for his work. Milton is working to satisfy his _________ needs. A. esteem B. affiliation C. physiological D. social E. safety

Motivation is a(n) ____________. A. model B. theory C. paradigm D. process E. attitude

Achievement-Oriented Leadership

Motivation-focused behavior that builds subordinated' confidence in achieving high standards through a focus on excellence and goal-setting.

high in attention to detail

Nan is a data entry person in a medical billing office. Nan's firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of Jan's firm is _____________.

Planning forces managers' attention on today's competition, not on tomorrow's survival.

Nancy believes that her firm's closest competitor is about to launch a new product that could jeopardize her firm's market share but upper management does not share her view. Nancy is facing which criticism of planning?

Provide positive feedback

Newton often talked to his production manager about better ways to accomplish work in his department but no one ever seemed to listen. Newton never knew what happened to his ideas so eventually, he stopped offering suggestions. Which condition for innovation did Newton's employer forget?

global sourcing

Nike sells shoes in the United States that are made in Southeast Asia where labor rates are lower. Nike is engaging in _______________.

the situation is new and non-recurring

Non-programmed decisions are made when ________

social learning

On-the-job training is a good example of __________

pay can be based on the skills actually used on the tasks performed, allowing for lower labor costs overall

One advantage of division of labor is __________________.

employees in one functional area become unaware of what employees in other functional areas are doing

One disadvantage of the functional structure is (are) _______________.

their primary means of social interaction is online

One distinctive characteristic of Gen Z is ______________.

shippable production increases following training on work instructions

One indicator that training is effective is __________

the people who are affected by the decision are often the best qualified to make decisions that affect them

One of the best reasons for allowing groups to make decisions is ______________.

failing to adapt to the changing world

One of the biggest mistakes managers make today is ___________.

everything depends on one person

One problem with the simple structure is ______________.

get the organization from where it is to where it wants to be

One purpose of a formal plan is to _____________.

the use of robotics in the conversion of inputs into outputs

One recent innovation in technology that makes processes more efficient is ______________.

videoconference participants are generally in different locations

One significant difference between an electronic meeting and a video conference is ___________.

in the MBO process, goals are set jointly with the person responsible for achieving it

One significant difference between traditional goal setting and management by objective is __________.

Normative Theory

One that implies or prescribes a norm or standard.

creating the organization's structure

Organizational design involves ____________.

it increases costs

Organizations prefer to minimize turnover because ____________________.

intuition

Paul has worked in personal sales for most of his adult life. He has developed a sense of how to persuade his prospects to purchase his product. Paul is using his ___________.

they do not need to be re-examined each time the situation arises

Programmed decisions are cost effective because ____________.

social loafing

Randy likes to volunteer for group assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of ___________

the problem is clear and unambiguous

Rational decision-making works best when _______________.

Supportive Leadership

Relations-oriented, employee-centered behavior that promotes a friendly work climate by focusing on subordinate needs and wellbeing

cognitive

Rhonda feels strongly that employers should always pay what she considers a living wage, by which she means something far above the federal minimum wage. This situation represents the __________ component of attitude.

good organizational citizenship behavior

Rochester is the type of employee firms like. He never objects when asked to take on assignments outside his job description and will work overtime with little notice. Rochester displays __________.

stop talking about laying people off

Rockweld's founder often stresses to his employees that he wants them to be innovative; but he also stresses that he might have to lay off workers if the company doesn't improve its profitability. If he truly wants innovation, he should _____________.

an external locus of control

Ronald did poorly on the final exam, complaining that the questions were not fair. Ronald likely has ____________.

First-line manager

Ross does enjoy managing the lunch shift at Chez le'Steak. It is a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on an every day basis. Which type of manager best describes Ross's position?

consistency is low; external forces

Sam is having a very bad day. His scrap rate is through the roof. He argued with a coworker. At the end of the day his car wouldn't start. Nothing like this has ever happened to him. An observer would conclude _____________, so the bad day is likely attributable to __________ forces.

programmed

Sarah works in the customer service center of a discount retail store. When a customer wants to return an item, Sarah knows exactly what to do. Sarah makes a(n) _______________ decision.

Skill variety, task identity, and task significance contribute to the perception that the _________. A. employee is in an unstable psychological state B. employee is responsible for his/her own success C. employee is underpaid D. job should be redesigned E. work is meaningful

functional

Some people appear to work best when a deadline is imminent. For these people, this would be considered __________ stress.

Star workers and star athletes share a high need for ______________. A. achievement B. power C. affiliation D. esteem E. safety

strategic plans help managers face uncertainty

Strategic planning is important because ____________________.

job related factors and personal factors

Stressors can be divided into two categories, _________________.

consult with a work council before laying off workers

Suppose Wasserschmidt, a German manufacturing company, faces a downturn in sales and must reduce its workforce. According to German law, it must ______________.

Tanya was disappointed when she realized she would have to earn a Master's degree if she wanted to move up in the company. As a busy single mother of three school-aged children, there was simply no room for more college in her life. So Tanya decided to ignore the goal. In this instance, there is no _________. A. internal locus of control B. self-esteem C. supportive national culture D. feedback from the supervisor E. commitment to the goal

Directive Leadership

Task-oriented, production-centered behavior that provides clarity and direction for subordinates.

government regulations

The EPA is planning to stiffen the requirements for cleaning pollutants from the stacks of coal-fired electricity generating plants, requiring a 30% reduction by 2025. With respect to organizational change, this would represent a change in ____________.

there are so many of them

The baby boomers are an important generational cohort because ________________.

organic

The cell phone industry produces a steady stream of new gadgets with more features, bells, and whistles. To compete successfully in such an environment, a company such as Apple would likely have a(n) ___________ organizational structure.

the demand for the firm's products and/or services

The demand for future employees is driven by _______________.

he was mismatched for the job

The excitement that Antonio, a big-picture person, felt when he was appointed inventory control manager waned soon after accepting the position. He expected he would be responsible for determining the appropriate quantity-in-stock for each of his firm's items and managing inventory costs. Instead, his job was data entry all day, every day. His performance suffered because ___________.

a company's culture affects the decisions managers make

The founder of ABC Corp., who had only an eighth grade education, built his company into a multinational success. He often talks about the value of experience over education. So when Othello asked the human resources manager about the company's tuition assistance program, she told him there was no tuition assistance available. This situation exemplifies the statement that _____________.

an emphasis on better understanding what is important to customers

The impact of design thinking on innovation is _________

ensure equal access to employment opportunities

The intent of the federal employment laws is to ____________.

The key elements of motivation are ________________. A. energy, attitude, and behavior B. attitude, behavior, and direction C. sustainability, cooperation, and rewards D. energy, direction, and persistence E. cognition, learning, and persistence

team members work interdependently; group members work independently

The main difference between a group and a team is ___________.

team building; increase members' trust and openness toward one another

The main purpose of ______________ is to __________________.

the duplication of functions that increases the organization's costs and reduces efficiency

The major disadvantage of the divisional structure is ______________.

conscientiousness

The one Big Five personality dimension most likely to predict success at work is __________.

guide management decisions and establish performance criteria.

The purpose of goals is to _______________.

The airport can serve more people with longer runways and more terminal services.

The regional airport wants to buy the 25 properties surrounding it so it can expand its buildings and runways. Which one of the following statements, if true, would support the utilitarian view of ethics?

The results of job redesign to incorporate Hackman's and Oldham's model are more strongly positive when the person in the job has a high need for ___________. A. feedback from the supervisor B. new experiences C. power D. growth E. affiliation

means-ends chain

The senior management team handed down the corporate goals to the business units, who created goals and plans to support them and handed those down to the department heads. They likewise handed down their goals to the first line supervisors, who developed plans with their non-managerial employees to meet those goals. This organization has created a(n) ____________.

classical

The statement "The purpose of every for-profit business is to maximize shareholder wealth" is reflective of the _________________ view of social responsibility.

omnipotent

The stock trading price of Valu-Big Corporation has declined; sales are down; customer complaints are up. The board of directors fires the CEO. It seems the directors agree with the _________ view of management.

external environment

The term ___________ refers to factors, forces, situations, and events outside the organization that affect its performance.

influence how employees behave

The ultimate goal of organizational behavior is to _______________.

The way work tasks are combined into jobs is known as __________. A. job design B. job enlargement C. job analysis D. job specification E. job enrichment

The Army's motto of "Be All That You Can Be" is an example of ___________. A. self-actualization B. physiological C. esteem D. safety E. social

core competencies

To be able to offer low prices every day, Walmart developed a purchasing system that captures information at the point of sale to relieve inventory and to trigger the generation of purchase orders that are automatically sent to vendors without human intervention. This system has become one of Walmart's _____________.

reward ethical behavior, particularly when the decision results in a less-than-desirable outcome

To demonstrate a commitment to ethical behavior among both managers and employees, a company should ______________.

cross-functional

Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from shipping/receiving and one from purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a _____________ team.

do not have to live with the consequences of their recommendations

Troy, a consultant, recommended a complete upheaval of the way work teams and managers are used at DEF Company. Not surprisingly, employees were resistant to these suggestions. This often happens because consultants ____________.

threat to an organization's effectiveness

Uncertainty is a(n) _______________.

display ads for products and services based on the postings on a user's timeline

Using big data, a social website such as Facebook could ____________.

competitive intelligence

Using information gleaned from discarded computer reports found in a dumpster behind a competitor's offices, Ron discovered that his competitor was developing a new product that would likely be more attractive to customers than the one Ron's firm was developing. Ron's defense in the lawsuit was that he legally gathered _____________.

Extinction is the best choice because it denies the employee the attention she wants.

Vance has one employee in his work group who frequently engages in attention-seeking behaviors that are disruptive and irritating to the other workers. Vance wants these episodes to stop and asks your advice. What do you tell him?

mechanistic

Walmart advertises itself as the low cost provider and aggressively works to keeps its costs down so it can maintain enough profit to grow globally. We would expect the organizational structure of Walmart to be ____________.

marketplace globalization

WayMor produces lawn furniture in Bangkok, Thailand, and sells it through retailers in other Asian countries. WayMor is engaging in __________.

joint venture

When General Motors and Toyota created NUMA to build cars in California, they formed a _________.

Entegra has used quality to create a sustainable competitive advantage

When customers buy an Entegra motorhome, they expect to be able to use their half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that _____________.

the local labor market, the type or level of the position, and the size of the organization

When deciding what source to use to locate viable candidates for open positions, the HR professional should consider ___________.

what is not included can be as important as what is included

When determining decision criteria, ____________.

the external environment is analyzed first to identify opportunities and threats so that internal strengths can be identified to take advantage of the opportunities and weaknesses will not be exposed to threats

When performing a SWOT analysis, _______________.

boredom, fatigue, and increased absenteeism

When taken to the extreme, division of labor can lead to ______________.

engaged in stereotyping

When the interviewer discovered Steve was a military veteran, his whole attitude toward him changed. He expected Steve would have a strong work ethic, be polite and respectful, be a leader in his work area, and have a positive effect on his coworkers. All this happened because the interviewer _______________.

work is accomplished in self-managed teams

When ________________, a 360-degree appraisal is better than the traditional approach to performance evaluation.

job; person

Whereas a job description focuses on the ______________, the job specification focuses on the ________.

Task Structure

Whether the task is highly defined (high structure) or ambiguous (low structure)

Marvin rents his motor home in Florida to a vacationing couple.

Which of the following is an example of the sharing economy? A. Marvin rents his motor home in Florida to a vacationing couple. This is the correct answer.B. Parents buy one car for their two teenagers to share. C. An elderly couple orders one meal at an expensive restaurant and shares the meal. D. A rental firm rents tools and equipment to consumers on a daily basis. Your answer is not correct.E. A brother and sister who have both lost their spouses decide to buy a home together and share the living space.

Team

Which of the following is considered a contemporary organizational design?

Without customers, most organizations would cease to exist.

Which of the following statements best explains why customers are important to managers? A. Employees must be willing to do what's necessary to please the customer. B. Without customers, most organizations would cease to exist. Your answer is correct.C. Focusing on customers is the responsibility of marketers. D. Only customers generate ideas for product improvements. E. Employee attitudes play no role in customer satisfaction.

Morbidly obese employees

Which one of the following groups represents the greatest health care cost to employers?

Amanda is denied a promotion to serve in a Middle East country where the dominant religion is Islam. The promotion is given to a man who is not Muslim.

Which one of the following is a form of discrimination in violation of federal law?

If you and Cara can avoid getting into an argument for 90 days, I will remove this disciplinary action from your record and no additional action will be taken.

Which one of the following is an example of negative reinforcement?

To provide assistance to individuals with mental and physical disabilities so they can function independently as their abilities will allow.

Which one of the following is a well-written mission statement?

Employees must be cross-trained and compensated accordingly.

Which one of the following is important to the success of a team structure?

The local chapter of the American Heart Association employs two full-time people but contracts with creative writers, printers, promoters, and temporary workers for its annual HeartWalk event.

Which one of the following is the best example of a network organization?

Company C relies on cross-functional teams and open communication between departments.

Which one of the following organizations is most likely to engage in innovation?

Frank receives frequent comments from his supervisor about his performance and the performance of his team.

Which one of the following practices would Frank, a Gen Y manager, find desirable?

Robin sees a dead tree that must be cut down; Carl sees firewood for an entire winter.

Which one of the following situations best exemplifies what happens during the perception step of innovation?

Do not finance long-term projects with short-term revenues

Which one of the following statements best illustrates the commitment concept?

A manager's role in the success of any firm is limited by both internal and external constraints.

Which one of the following statements indicates a symbolic view of management?

Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production line.

Which one of the following would be considered a command group?

A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.

Which one of the following would be considered a flexible work arrangement?

Deanna's employer allows her to work any eight-hour time period between 6 a.m. and 6 p.m.

Which one of the following would be considered a family-friendly practice?

Bounded rationality

Wilma needed to fill a position that had been open for several weeks. She knew what her perfect candidate would be like but so far no one had met her standards. With time running out, she hired the first candidate who minimally fulfilled her requirements. What decision-making method did Wilma use?

work team members generally have complementary skills

Work groups differ from work teams in that _______________.

rule

XYZ wants to be known as a drug-free workplace. Each time a work-related accident occurs, the employee involved is required to submit to a drug test. We can consider this to be a __________.

Norm

a behavior, rule, or standard expected to be followed by team members

Team

a collection of people who regularly interact to pursue common goals

Participative Leadership

a democratic form of leadership that consults with subordinates and takes their suggestions into account before making decisions

Conflict

a disagreement over issues of substance or clashing emotions

Charisma

a special personal quality or attractiveness that enables an individual to influence others

Quality circle

a team of employees who meet periodically to discuss ways of improving work quality

Groupthink

a tendency for highly cohesive teams to lose their critical thinking ability

Servant Leadership

a view in which servant leaders selflessly serve others first

achievement-oriented

effective team

achieves high levels of task performance, membership satisfaction, and future viability

allow Reuben to share in the decision making

decentralized communication network

allows all members to communicate directly with one another

Relations-Oriented Behavior

also known as consideration, involves concern for relationships and socioemotional support.

Task-Oriented Behavior

also known as initiating structure, involves providing direction and enforcing performance standards needed to drive production.

Task activity

an action taken by a team member that directly contributes to the group's performance purpose

Trait Approaches

assume that leaders are endowed with certain traits or qualities associated with leader status and success

Competition

authoritative command, uses force and domination to win conflict

One important premise of Fiedler's contingency model is ____

a person's leadership style does not change

Profit Motive

based on Milton Friedman's view that the sole purpose of business is to make money

In some instances the actions of leaders don't matter because ____

characteristics of the work or the worker may substitute for formal leadership

charismatic

centralized communication network

communication flows only between individual members and a hub or center point

restricted communication network

contest one another's positions and restrict interactions with one another

credibility

Performance Norm

defines the effort and performance contributions expected of team members

Leader Position Power

describes the amount of formal authority associated with the position of the leader

Committee

designated to work on a special task on a continuing basis

The common theme of the contingency theories is ____

each seeks to define the best leadership style for different kinds of situations

emotional intelligence

Empowering Leadership

enables power sharing with employees by clarifying the significance of the work, providing autonomy, expressing confidence in the employee's capabilities, and removing hindrances to performance.

Behavioral Approach

focuses on identifying categories of relevant leadership behavior and examining their effects on performance and other outcomes

Personalized Charismatic

focuses on power for personal rather than collective benefit (personalized power orientation)

Entrepreneurial Leadership

fuels innovation, adaptability, and change

Heterogeneous teams

have members with diverse personal characteristics

Homogenous teams

have members with similar personal characteristics

self-managing team

have the authority to make decisions about how they share and complete their work

Team virtuousness

indicates the extent to which members adopt norms that encourage shared commitments to moral behavior

Transactional Leadership

involves a focus on exchanging valued goods in return for something leaders want

Substantive conflict

involves disagreements over things like goals, tasks, and resources

Team building

involves gathering and analyzing data, and making changes to improve teamwork and performance

Transformational Leadership

involves inspirational relationships in which both leaders and followers are positively transformed in the process

Bass's Transformational leadership

involves leaders motivating followers to transcend self-interest for the sake of the organization or team

Authoritarian (or autocratic) Leadership

involves making decisions independently with little or no input from others

maintenance activity

is an action taken by a team member that supports the emotional life of the group

project team/task force

is convened for a specific purpose and disbands after completing its task

The Michigan studies found that ____________

job satisfaction is higher when the leader developed relationship with employees and took care of their needs

The main finding of the leader-member exchange theory is ________

leaders create in-groups and out-groups, with members of the in-group receiving greater rewards from the leader

According to the managerial grid, ____

leaders performed best with a high concern for people and a high concern for production

The Iowa State studies focused on the _________

leadership styles of democratic, autocratic, and laissez-faire

Martha, the office gossip, would like to be promoted. She is technically skilled but has not earned the trust of her peers. Your advice to her would be to _______________.

maintain confidences

Leader-Match

means the leader cannot change his or her style and therefore needs to change the situation to match the style.

employee involvement team

meets on a regular basis to help achieve continuous improvement

virtual plan/distributed team

members work together to solve problems through computer-based interactions

Administrative Leadership

occurs in formal, managerial roles and focuses on alignment and control aimed at driving business results

Compromise

occurs when each party gives up something of value to the other

Formal Team

officially recognized and supported by the organization

Adaptive Leadership

operates in the interface between the administrative and entrepreneurial systems and fosters conditions for emergence

cross-functional team

operates with members who come from different functional units of an organization

Socialized Charismatic

or power orientation focus on power for collective ( eg. societal) rather than personal benefit

Bureaucracy

organizing form in which division of labor, specification of titles and duties, and hierarchical reporting relationships provide efficiently and control

A leader with strong position power who is relationship-oriented will be most effective when leader-member relations are _____________ and task structure is ___________.

poor; high

Avoidance

pretends that a conflict doesn't really exist

Collaboration

problem solving, works through differences so everyone wins

Consensus

reached when all parties believe they have had their say and have been listened to, and they agree to support the group's final decision.

Bass's Transactional Leadership

refers to the exchange relationship between leaders and followers to meet their own self-interests

Emotional conflict

results from feelings of anger and distrust, as well as personality clashes

Heroic Leadership Views

see leadership as the result of acts of great leaders who inspire and motivate others to accomplish extraordinary things

Disruptive behaviors

self-serving and cause problems for team effectiveness

Accommodation

smoothing, plays down differences and highlight similarities

Contingency Approaches

state that the relationship between leader behavior and leadership effectiveness depends on the situation

Shared Value View

states that organizations should create economic value in a way that also creates value for society

Complex Adaptive Systems

systems that adapt and evolve in the process of interacting with dynamic environments

Team IQ

the ability of a team to perform well by using talent and emotional intelligence

Follower Readiness

the amount of experience or ability the follower has to do the job

Synergy

the creation of a whole greater than the sum of its individual parts

Although personal traits may vary among leaders, _________ has consistently been associated with the process of leadership.

the desire to lead

Ethical Climate

the ethical values, norms, attitudes, feelings, and behaviors of employees in an organization

Power Distance

the extent to which followers see leaders as having much higher status than them

Cohesiveness

the extent to which team members are attracted to a team and motivated to remain in it

Team diversity

the mix of skills, experiences, backgrounds, and personalities of team members

Decision making

the process of making choices among alternative courses of action

Teamwork

the process of people actively working together to accomplish common goals

Conflict Resolution

the removal of substantive or emotional causes of a conflict

Leadership Ethics

the study of ethical problems and challenges distinctive to and inherent in the processes, practices, and outcomes of leading and following

Social Loafing

the tendency of some people to avoid responsibility by free-riding in groups

Team Process

the way team members work together to accomplish tasks

Before the Ohio and Michigan studies, researchers believed____

there was one right way to lead; all other ways were wrong

Attempts to identify a set of traits that distinguished leaders from non-leaders failed because __

these attempts ignored the interactions between leaders and their group members

Solomon uplifts the spirits of his employees, making them believe they can accomplish anything-and some have reached levels of performance they thought impossible. He has the lowest turnover of any department in his company. Solomon is a ___________ leader.

transformational

trust

Informal group

unofficial and emerges from relationships and shared interests among members

Power Wielders

use power to advance their own interests without considering followers' needs

visionary

distributed leadership

when any and all members contribute helpful task and maintenance activities to the team

Whether an employee is considered to be a leader, for the purposes of most research studies, depends on ____________.

whether the employee has managerial authority

affective

"I like working at ABC Corp because the people there are so friendly and helpful." This statement is a reflection of the __________ component of attitude.

parochialistic attitude

"I don't understand why Sonja [a worker in an African nation] is upset. I treat her just like I do my American employees." Bill does not understand that his ___________ is the problem.

you first have to get their attention

"If no crisis exists, invent one." This advice from an anonymous business consultant, illustrates the principle that to get people to change, ______________

"If you don't watch them like a hawk, they'll stop working, go sit in the air conditioning, send texts on their phoneslong dashdo anything but work!" according to Stan, a supervisor of molders in an iron foundry. Stan agrees with _______________. A. Theory Z B. the theory of learning C. Theory Y D. the two-factor theory E. Theory X

Participation

"People will support what they help create" exemplifies which method of reducing change?

Employees react to perceptions, not to reality.

"There is no reality beyond perception" claims the sage. Why is this statement important to managers?

organization

A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose.

first-line manager

Abraham's job requires that he work through others and coordinate their actions to achieve his firm's goals. Abraham is a(n) ___________.

efficient but not effective

Darlene's roofing crew finished the roof in record time, only to discover they had reroofed the wrong house. We could say this crew was _________________.

age

Hamida, age 64, was laid off from her production position but Mike, age 38, kept his job. They were equal in seniority, which was the basis for determining who was laid off. Hamida could claim __________ discrimination.

licensing

Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a _________ arrangement.

employee assistance program

Linda's daughter and grandchildren have moved back in with her, creating unwanted drama in her life and causing her work performance to suffer. As her supervisor, you recommend Linda take advantage of the company's _______________.

uncertainty

Martin's Hardware began doing business with a manual cash register ancient by today's standards. A few years ago, the owner replaced it with a modern, PC-based system. The assistant manager was uncomfortable with the change. His resistance to change was likely based on ____________.

McD's Corp. encourages its employees to participate on one of the many internal athletic teams it sponsors because, among other reasons, it discovered that participants were less likely to resign. Abraham Maslow would suggest these participants were fulfilling their ___________ needs. A. esteem B. physiological C. safety D. self-actualization E. social

Planning establishes coordinated effort.

Melanie, a department head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this practice?

recruitment

Oscar, an HR professional with a commercial bank, is on the campus of a local university to speak with this semester's graduates about career opportunities within his bank. Oscar is engaged in __________.

intricate interconnected biological systems

Today's global supply chains have been compared to ________________.

managing stakeholder relationships

Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of ________________.

escalation of commitment

Wilma's new employee was not working out as well as she had hoped so she decided to pair her with a more experienced employee. Then she sent her to training. Then she spent time coaching her. Wilma is engaging in ___________.

Managers

________ are the people who direct the activities of others in an organization.

Henry Mintzberg

________ identified ten different but highly interrelated roles performed by all managers, regardless of their level within the organization.

Management

________ is the process of getting things done, effectively and efficiently, with and through other people.

____________ is a strong motivator for contingent workers. A. The prospect of permanent employment B. Increased decision making authority C. Greater interaction with permanent employees D. Respect from permanent workers E. The opportunity to present at national conferences

Situational leadership theory focuses on the ______________ because ___________

followers; they are the ones who accept or reject the leader

In the Michigan studies, the behaviors of interest were __________ and _____________.

(12) BUSN Ch. 11 quiz, hospitality management chapter 12 quiz, Management 301 Exam 4, Final Exam 1-15, Mangement: Chapter 14, Management Op. 470 Midterm, Chapter 14 Organizational Management

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