200 Question 6th Edition

A person with a hypersensitivity to a bee sting may go into what?

Anaphylactic shock

Which of the following is not a step in controlling bleeding from an open wound on the arm?

Applying pressure to the appropriate artery

Which of the following provides a current and accurate record of appointment times available?

Appointment matrix

You are a medical assistant in an ambulatory care facility, and an emergency situation arises. What should you do first?

Assess the patient

What are properties owned by a business, such as supplies and equipment, known as?

Assets

Which of the following is the most common way to prevent unauthorized use of your clinic computers?

Assign every employee a password

When is the best opportunity for collection of amounts due?

At the time of service

Diseases caused by which type of pathogen are treated by antibiotics?

Bacteria

Which of the following is an itemized statement of the assets, liabilities, and owner's equity of a medical facility as of a specified date?

Balance sheet

What type of joint allows for the greatest range of motion?

Ball and socket

A reception area does include which of the following?

Be comfortable and inviting Be clean and uncluttered Contain current reading materials for all ages Have a seating ratio of 2.5 seats for each examination room

What is identified as the "clinical response" to the signs and symptoms of increased or decreased appetite, sleep disorders (insomnia, nightmares), nervous habits (fidgeting, feet tapping, nail biting, pacing, procrastinating or neglecting responsibilities), and lies or excuses to cover up poor work?

Behavioral

What is an individual who receives Medicare referred to as for insurance purposes?

Beneficiary

Which of the following is not an appropriate injection site for an intramuscular injection?

Biceps

Which of the following produces red blood cells (RBCs)?

Bone marrow

When performing CPR on an infant or a child, circulation is checked by assessing pulse at which pulse point?

Brachial

What is the name of the psychological term for the experience of long-term emotional, mental, and physical exhaustion?

Burnout

What mineral is important for the formation of bone tissue?

Calcium

Which of the following is not an advantage of a manual medical record?

Can be used by only one person at a time

What is the "brain" of the computer called?

Central processing unit (CPU)

What method is used to clear an airway obstruction in an unconscious adult?

Chest thrust

Which of the following is not one of the five Cs of communication?

Clarity

To whom should a telephone call concerning a complaint about medical service be routed?

Clinical medical assistant

Treating the patient's medical information as private and not for publication is known as which of the following?

Confidentiality

An office code of conduct is the most helpful preventative measure for which of the following?

Conflict resolution

Which term describes why a medication should not be administered?

Contraindication

Which best describes the pattern of many concepts, beliefs, values, habits, skills, instruments, and art of a given group of people in a given period?

Culture

What was the original intent of the managed care organization (MCO) model in addition to providing for more efficient use of medical resources?

Curb medical costs

Healthcare Common Procedure Coding System

Current Procedural Terminology

Which of the following would not be considered an intentional tort?

Defamation of character

What stage of grief is present when patients cannot believe they are dying?

Denial

Oral testimony taken with a court reporter present in a location agreed on by both parties is known as what?

Deposition

Which of the following guidelines ensures successful transfer of calls?

Determining who would be the best person to assist with the situation following your telephone system's procedure for transferring the call

What do ketones in urine indicate

Diabetes and Lipolysis

The provider you are working with asks you to provide a patient with samples of a new medication. When you comply, you are doing what?

Dispensing medication

A medication that increases the amount of urine excreted by the body would be classified as what?

Diuretic

Which of the following is a key point to keep in mind when dismissal of an employment is necessary?

Do not engage in an in-depth conversation of performance

Which of the following is not a portion of the large intestine?

Duodenum

What document allows an individual to make decisions related to health care when the patient is no longer able to do so?

Durable power of attorney for health care

Which term means difficulty breathing?

Dyspnea

In the SOAPER approach, what does the letter E stand for?

Education for patient

What does the abbreviation EMR stand for?

Electronic medical record

Which provider is the most likely to evaluate and treat medical conditions that result from trauma or sudden illness?

Emergency medical doctor

An elevation of which blood cell count indicates the presence of inflammation in the body?

Erythrocyte sedimentation rate

Which type of nutrient contains the most calories per gram?

Fat

When names are identical, the patient's address may be used to order files. How is the address indexed?

First-City; Second-State; Third-Street name; Fourth-House number

Exaggerations and lies on your resume can have serious consequences. Which of the following is considered one of the "Top Ten Serious Lies" on resumes?

Foreign language fluency Degree received Professional memberships Work history

What portion of the brain is responsible for higher thought processes such as logical thinking?

Frontal lobe

A burn that has penetrated to the bone would be considered what?

Full thickness

What is an advantage to the ambulatory care setting that accepts credit/debit cards for fees charged?

Funds available within 24 hours

What disease of the eye is characterized by elevated intraocular pressure?

Glaucoma

What document will inform loved ones of the patient's decision related to whether he or she wishes their life to be prolonged in case of medical emergency?

Health care directive

What does the acronym HPCPS stand for?

Healthcare Common Procedure Coding System

What is the term used to describe either a place of residence for those who are dying or an organization whose medical professionals and volunteers are in attendance of someone whose death is imminent?

Hospice

Which of the following is true of the Truth-in-Lending Act?

If the provider and patient agree to an installment plan of more than four payments, the installment charge must be stated in writing.

Appropriate first aid for a patient with a case of acute frostbite would include what?

Immersing the area in warm water

A medical assistant must never do which of the following?

Imply that he or she is a nurse

Which of the following is a term meaning sexual activity between family members?

Incest

What is the legal term that describes a patient who is found by a court to be insane, inadequate, or to not be an adult?

Incompetence

A medication that is classified as an expectorant would have what effect?

Increase the amount of mucus being expelled

Robby is coming down with chickenpox but does not have any symptoms yet. He is now at what stage?

Incubation stage

Parenteral medication is administered via what method?

Injection

Homeostasis refers to what?

Internal equilibrium

What does the acronym ICD stand for?

International Classification of Diseases

What type of injection is administered at a 90-degree angle?

Intramuscular

Hypodermic needles are most appropriate for what?

Intramuscular and subcutaneous injections

What is the name for muscular movements that are out of conscious control (e.g., the heart beating)?

Involuntary

What type of action usually occurs when an employee's performance is poor or there has been a serious violation of clinic policies or the job description?

Involuntary dismissal

Which of the following describes the type of immunity that is developed from being vaccinated?

It is artificially acquired active immunity.

What part of a letter includes a specially designed logo with the address and phone numbers?

Letterhead

Which term describes false and malicious writing about another that constitutes defamation of character?

Libel

Which computerized feature allows you to use a database to send the same letter, although personalized, to many different people?

Mail merge

Which of the following statements about medical asepsis hand washing is accurate?

Medical assistants should turn the faucet on with a clean, dry paper towel.

What is the metric prefix which refers to one-millionth of a unit?

Micro

What is another term used when describing ethics?

Morals

What body system reacts to fight-or-flight stress where the large muscles and heart muscles dilate to increase blood flow?

Musculoskeletal

Which of the following is not a recording of urine transparency?

Musty

All states require physician assistants to complete an accredited, formal education program and to pass the Physician Assistant National Certifying Examination. Which of the following administers the exam required by all states for licensure of physician assistants?

NCCPA

The acronym NHA stands for what?

National Healthcareer Association

Standard of care

Neat business attire

Which of the following must a job description include?

Necessary work experience Any special certification or licensure Basic qualifications for the position Skills and education required

The failure to exercise the standard of care that a reasonable person would exercise in similar circumstances is known as what?

Negligence

What structure is responsible for the formation of urine?

Nephron

Which body system does the acronym PERRLA refer to?

Nervous

Which term describes a woman who has never been pregnant?

Nulligravida

Which federal agency enforces regulations requiring the labeling of hazardous materials?

OSHA

Of the following fats, which one is not polyunsaturated?

Olive oil

On a patient account or ledger, where is the credit column located?

On the right and is used for entering payments

Which of the following is an accurate listing of types of scheduling systems?

Open hours, wave, clustering, stream, double booking

Which term describes an infection of the middle ear?

Otitis media

What type of people let events, other people, or environmental factors dictate their behavior?

Outer-directed people

The practice of contracting with a service outside the clinic or hospital to a company where the task can be accomplished at a lower cost and with a faster turnaround time is known as what?

Outsourcing

It is artificially acquired active immunity.

PA

Outpatient expenses such as physical therapy, laboratory tests, ambulance services, and charges for durable medical equipment (DME) are covered by which "part" of Medicare?

Part B

What is the meaning of the medical abbreviation NPO?

Patient is not to ingest food or drink fluids

Which of the following is not an example of objective information?

Patient's complaint

Which of the following diseases is transmitted sexually?

Pelvic inflammatory disease

What is the conscious awareness of one's own feelings and the feelings of others known as?

Perception

What is the name for the sac that covers the heart?

Pericardium

What health care professional develops activity plans for each individual that integrate a complete approach to fitness and wellness through exercise, strength training, and proper diet?

Personal fitness trainer

Which of the following health care professionals are licensed by each state to prepare and dispense all types of medications as well as medical supplies related to medication administration?

Pharmacists

What microscope is specifically designed for viewing specimens that are transparent and unstained?

Phase-contrast

How would a medication that is ordered to be delivered in a sublingual route be administered?

Placed under the tongue

Which of the following is not included in the field of microbiology study?

Plants

When performing screenings, the medical assistant must do which of the following?

Prioritize patients' needs

What is the concise description of the patient's encounter with the medical clinic known as?

Progress notes

Which of these positions is used for the treatment and examination of the back and buttocks?

Prone

What is the proper term that describes saying words correctly?

Pronunciation

Which of the following is the process of reading a document and checking for accuracy?

Proofreading

Which of the following is not one of the six rights of medication administration?

Provider

Which of the following is a characteristic of a leader?

Provides vision and goals, setting reasonable and clear standards

What is known as the slowing of physical and mental responses, decreased alertness, apathy, withdrawal, and diminished interest in work?

Psychomotor retardation

The American Medical Technologists (AMT) offers examinations to certify which credentials?

RMA

What is the most common urine specimen type performed in the provider's office laboratory (POL)?

Random specimen

Appropriate treatment for an acute sprain or strain would include all but which of the following?

Range of motion

What should be listed on a separate sheet of paper that matches your resume?

References

A prescription that indicates a medication should be administered "OD" would go where?

Right eye

Which of the following is true about a coordination of benefits?

Rules follow a set of guidelines by NAIC to avoid duplicate payment for medical services when there are two policies.

What does the acronym SDS stand for?

Safety Data Sheet

What condition is characterized by an abnormal thickening and hardening of the skin?

Scleroderma

What is the name for the act of evaluating the urgency of a medical situation and prioritizing treatment?

Screening

When prioritizing telephone calls, what is the act of evaluating the urgency of a medical situation?

Screening

What is the highest level in Maslow's Hierarchy of Needs?

Self-actualization

Which of the following is information about a medication that is not found in the PDR?

Shape of each pill

What action should you take for patients who are very ill, injured, or upset when they arrive at the clinic?

Show them to an examination room away from other patients

Which of the following is not one of the four major letter styles?

Simplified block

Which of the following will a poorly illuminated reception room suggest to patients?

Soiled carpets Dusty baseboards Faded draperies Poor housekeeping

What is the name of a congenital disorder that involves one or more vertebrae?

Spina Bifida

Which infection control guidelines are used by all health care professionals for all patients?

Standard Precautions

Which legal principle is violated when a medical assistant practices outside his or her training?

Standard of care

What fluid is not collected in a sterile specimen container?

Stool specimen

Which of the following is a type of bacteria?

Streptococci

Which type of injection is made into the fatty layer just below the skin?

Subcutaneous

An order for a physician to appear in court with a medical record is known as what?

Subpoena duces tecum

Which condition is commonly known as fainting?

Syncope

A drug that increases the effect of another has which type of effect?

Synergic

Which condition is detected with the Mantoux test?

TB

Who formulates the AAMA certification examination questions?

TFTC

In which situation is personal protective equipment generally not necessary?

Taking vital signs

Which type of resume is best for focusing on a clear, specific job?

Targeted

Which statement is accurate regarding the Americans with Disabilities Act (ADA)?

The ADA applies only to business with 15 or more employees.

Which of the following is a description of a panel?

The blood serum (the part of blood that does not contain cells) tests

What is the purpose of the certification credential for medical assistants?

The certification credential indicates a medical assistant's professional and technical competence.

Which part of the urinalysis is to be performed by the provider?

The microscopic examination

The keyboard and the mouse are considered to be what kind of devices?

The most common types of input devices

All of the following statements about shock are accurate except what?

The patient's blood pressure increases.

Information that should be obtained from all new patients includes all but which of the following?

The patient's family health history

Source-oriented medical records are organized by what?

The professionals who have documented in the record

The amount of cash on hand for the purpose of petty cash is usually within what range?

$75 to $100

Which of the following statements is true regarding SDS information?

To be read by all employees Indexed and alphabetized in a notebook or manual To be made readily available to all employees Contains information about chemicals in the workplace

What is the purpose of cost analysis?

To determine the costs of each service

An individual who has done something that results in damage to another person or his or her property would be prosecuted under what type of law?

Tort

What is the normal value for the Westergren method of ESR for a female patient older than 50 years?

0 to 30 mm/hr

Harassment in the workplace can be in the form of which of the following type of verbal or physical behavior/conduct?

Unwelcome Based on a protected class Severe or pervasive Has a negative impact or creates a hostile environment

Which way should the bevel of the needle be held when performing venipuncture?

Up

Below are guidelines to scheduling. Which one is correct?

Urgent calls should be assessed before determining the best course of action.

What is the most common disorder of the urinary system?

Urinary tract infection

Which of the following laboratory tests are not PPMP levels of testing?

Urine pregnancy test

What should you do to ensure that your work in the computer is safe from hackers?

Use firewalls

Which type of pathogen causes mumps, measles, and chickenpox?

Viruses

Which of the following statements is accurate regarding vitamins?

Vitamins B and C are water soluble.

Appropriate handling of specimens includes which of the following?

Wearing personal protective equipment (PPE) Washing hands often Wearing gloves Never eating, smoking, drinking, or putting objects into the mouth while working with specimens

Pediatric medication dosages are figured based on what information about the child?

Weight

Which of the following is not a question to ask when checking references?

What were the wages of the employee?

Which blood cell has the ability to travel through the vessel walls into the tissues?

White blood cells

All of the following are part of a medication order except what?

Who dispenses the medication

According to the AAMA Code of Ethics, which of the following is a question that medical assistants should ask themselves in order to uphold the honor and high principles of the profession and its disciplines?

Will I encourage others to enter the profession and always speak honorably of medical assistants?

Which of the following is not an advantage of a functional resume?

You want to emphasize a management growth pattern

How would a medication that is to be taken twice a day be indicated?

bid

Which of the following is a progressive degenerative disease of the liver?

cirrhosis

Which of the following is a characteristic of a malignant tumor?

irregular shape

What is the classification of drugs with the lowest potential of abuse?

schedule V

An individual with a blood type of O positive is considered what?

universal donor

Which statement is accurate regarding ventricular tachycardia?

ventricular tachycardia is life threatening.

A low-powered objective lens on a microscope allows the specimen to be magnified to what size for viewing?

10 times larger than life

Normal blood will clot within what amount of time?

11 to 13 seconds

What is the normal number of platelets found in a microliter of blood?

150,000 to 400,000

What is the needle gauge size used in blood banking/donations?

16

How many different blood types are there?

4

A patient weight 130 pounds. The provider asked you to convert that weight into kilograms. You know that there are 2.2 pounds in 1 kilogram. How many kilograms does this patient weigh?

59.09 kg

The majority of states have enacted legislation regarding the abuse of elder adults of what age and older?

60

What is the maximum amount of time a tourniquet should be left on?

60 seconds

What percentage do most traditional insurance plans have as a co-insurance amount?

70 to 80

In most states, a debtor may be contacted only between what hours?

8 AM and 8 PM

At what time during pregnancy does the hCG level peak?

8 to 11 weeks into the pregnancy

What percentage of North Americans are Rh positive?

85

Management consultants recommend collecting at least a portion of the fees at the time of service and a collection ration of what percentage?

90

Which of the following is used as a contrast medium for a radiographic lower GI examination?

A barium enema

In the microbiology laboratory the term media refers which of the following?

A host of substances used to foster the growth of bacteria

Which of the following information is considered to be public domain?

A person's police record

The certifying board of which organization awards the CMA credential?

AAMA

Only graduates of CAAHEP-accredited and which other medical assisting program(s) may sit for the Certified Medical Assistant exam?

ABHES

Necessary work experience Any special certification or licensure Basic qualifications for the position Skills and education required

Ability to problem solve when given a scenario

What involves being aware of what the patient is not saying, or picking up on hints to the real message by observing body language?

Active listening

Who has the responsibility of keeping the reception area clean and organized?

Administrative medical assistant

What is the name of the form that patients with Medicare must sign and is the only legal means a clinic has to collect payment on charges now allowed by Medicare?

Advanced Beneficiary Notice

Use of alcohol-based hand rub is acceptable in which of the following situations?

After contact with body excretions

Which of the following is not an acceptable wrapping for autoclaving?

Aluminum foil

Which of the following patients would be filed first if the method of alphabetic filing by last name were used?

Amber Davidson

What should financial records provide to the clinic?

Amount collected in a given period Amount earned in a given period Where expenses were incurred in a given period financial health of the clinic