200 Question 6th Edition
A person with a hypersensitivity to a bee sting may go into what?
Anaphylactic shock
Which of the following is not a step in controlling bleeding from an open wound on the arm?
Applying pressure to the appropriate artery
Which of the following provides a current and accurate record of appointment times available?
Appointment matrix
You are a medical assistant in an ambulatory care facility, and an emergency situation arises. What should you do first?
Assess the patient
What are properties owned by a business, such as supplies and equipment, known as?
Assets
Which of the following is the most common way to prevent unauthorized use of your clinic computers?
Assign every employee a password
When is the best opportunity for collection of amounts due?
At the time of service
Diseases caused by which type of pathogen are treated by antibiotics?
Bacteria
Which of the following is an itemized statement of the assets, liabilities, and owner's equity of a medical facility as of a specified date?
Balance sheet
What type of joint allows for the greatest range of motion?
Ball and socket
A reception area does include which of the following?
Be comfortable and inviting Be clean and uncluttered Contain current reading materials for all ages Have a seating ratio of 2.5 seats for each examination room
What is identified as the "clinical response" to the signs and symptoms of increased or decreased appetite, sleep disorders (insomnia, nightmares), nervous habits (fidgeting, feet tapping, nail biting, pacing, procrastinating or neglecting responsibilities), and lies or excuses to cover up poor work?
Behavioral
What is an individual who receives Medicare referred to as for insurance purposes?
Beneficiary
Which of the following is not an appropriate injection site for an intramuscular injection?
Biceps
Which of the following produces red blood cells (RBCs)?
Bone marrow
When performing CPR on an infant or a child, circulation is checked by assessing pulse at which pulse point?
Brachial
What is the name of the psychological term for the experience of long-term emotional, mental, and physical exhaustion?
Burnout
What mineral is important for the formation of bone tissue?
Calcium
Which of the following is not an advantage of a manual medical record?
Can be used by only one person at a time
What is the "brain" of the computer called?
Central processing unit (CPU)
What method is used to clear an airway obstruction in an unconscious adult?
Chest thrust
Which of the following is not one of the five Cs of communication?
Clarity
To whom should a telephone call concerning a complaint about medical service be routed?
Clinical medical assistant
Treating the patient's medical information as private and not for publication is known as which of the following?
Confidentiality
An office code of conduct is the most helpful preventative measure for which of the following?
Conflict resolution
Which term describes why a medication should not be administered?
Contraindication
Which best describes the pattern of many concepts, beliefs, values, habits, skills, instruments, and art of a given group of people in a given period?
Culture
What was the original intent of the managed care organization (MCO) model in addition to providing for more efficient use of medical resources?
Curb medical costs
Healthcare Common Procedure Coding System
Current Procedural Terminology
Which of the following would not be considered an intentional tort?
Defamation of character
What stage of grief is present when patients cannot believe they are dying?
Denial
Oral testimony taken with a court reporter present in a location agreed on by both parties is known as what?
Deposition
Which of the following guidelines ensures successful transfer of calls?
Determining who would be the best person to assist with the situation following your telephone system's procedure for transferring the call
What do ketones in urine indicate
Diabetes and Lipolysis
The provider you are working with asks you to provide a patient with samples of a new medication. When you comply, you are doing what?
Dispensing medication
A medication that increases the amount of urine excreted by the body would be classified as what?
Diuretic
Which of the following is a key point to keep in mind when dismissal of an employment is necessary?
Do not engage in an in-depth conversation of performance
Which of the following is not a portion of the large intestine?
Duodenum
What document allows an individual to make decisions related to health care when the patient is no longer able to do so?
Durable power of attorney for health care
Which term means difficulty breathing?
Dyspnea
In the SOAPER approach, what does the letter E stand for?
Education for patient
What does the abbreviation EMR stand for?
Electronic medical record
Which provider is the most likely to evaluate and treat medical conditions that result from trauma or sudden illness?
Emergency medical doctor
An elevation of which blood cell count indicates the presence of inflammation in the body?
Erythrocyte sedimentation rate
Which type of nutrient contains the most calories per gram?
Fat
When names are identical, the patient's address may be used to order files. How is the address indexed?
First-City; Second-State; Third-Street name; Fourth-House number
Exaggerations and lies on your resume can have serious consequences. Which of the following is considered one of the "Top Ten Serious Lies" on resumes?
Foreign language fluency Degree received Professional memberships Work history
What portion of the brain is responsible for higher thought processes such as logical thinking?
Frontal lobe
A burn that has penetrated to the bone would be considered what?
Full thickness
What is an advantage to the ambulatory care setting that accepts credit/debit cards for fees charged?
Funds available within 24 hours
What disease of the eye is characterized by elevated intraocular pressure?
Glaucoma
What document will inform loved ones of the patient's decision related to whether he or she wishes their life to be prolonged in case of medical emergency?
Health care directive
What does the acronym HPCPS stand for?
Healthcare Common Procedure Coding System
What is the term used to describe either a place of residence for those who are dying or an organization whose medical professionals and volunteers are in attendance of someone whose death is imminent?
Hospice
Which of the following is true of the Truth-in-Lending Act?
If the provider and patient agree to an installment plan of more than four payments, the installment charge must be stated in writing.
Appropriate first aid for a patient with a case of acute frostbite would include what?
Immersing the area in warm water
A medical assistant must never do which of the following?
Imply that he or she is a nurse
Which of the following is a term meaning sexual activity between family members?
Incest
What is the legal term that describes a patient who is found by a court to be insane, inadequate, or to not be an adult?
Incompetence
A medication that is classified as an expectorant would have what effect?
Increase the amount of mucus being expelled
Robby is coming down with chickenpox but does not have any symptoms yet. He is now at what stage?
Incubation stage
Parenteral medication is administered via what method?
Injection
Homeostasis refers to what?
Internal equilibrium
What does the acronym ICD stand for?
International Classification of Diseases
What type of injection is administered at a 90-degree angle?
Intramuscular
Hypodermic needles are most appropriate for what?
Intramuscular and subcutaneous injections
What is the name for muscular movements that are out of conscious control (e.g., the heart beating)?
Involuntary
What type of action usually occurs when an employee's performance is poor or there has been a serious violation of clinic policies or the job description?
Involuntary dismissal
Which of the following describes the type of immunity that is developed from being vaccinated?
It is artificially acquired active immunity.
What part of a letter includes a specially designed logo with the address and phone numbers?
Letterhead
Which term describes false and malicious writing about another that constitutes defamation of character?
Libel
Which computerized feature allows you to use a database to send the same letter, although personalized, to many different people?
Mail merge
Which of the following statements about medical asepsis hand washing is accurate?
Medical assistants should turn the faucet on with a clean, dry paper towel.
What is the metric prefix which refers to one-millionth of a unit?
Micro
What is another term used when describing ethics?
Morals
What body system reacts to fight-or-flight stress where the large muscles and heart muscles dilate to increase blood flow?
Musculoskeletal
Which of the following is not a recording of urine transparency?
Musty
All states require physician assistants to complete an accredited, formal education program and to pass the Physician Assistant National Certifying Examination. Which of the following administers the exam required by all states for licensure of physician assistants?
NCCPA
The acronym NHA stands for what?
National Healthcareer Association
Standard of care
Neat business attire
Which of the following must a job description include?
Necessary work experience Any special certification or licensure Basic qualifications for the position Skills and education required
The failure to exercise the standard of care that a reasonable person would exercise in similar circumstances is known as what?
Negligence
What structure is responsible for the formation of urine?
Nephron
Which body system does the acronym PERRLA refer to?
Nervous
Which term describes a woman who has never been pregnant?
Nulligravida
Which federal agency enforces regulations requiring the labeling of hazardous materials?
OSHA
Of the following fats, which one is not polyunsaturated?
Olive oil
On a patient account or ledger, where is the credit column located?
On the right and is used for entering payments
Which of the following is an accurate listing of types of scheduling systems?
Open hours, wave, clustering, stream, double booking
Which term describes an infection of the middle ear?
Otitis media
What type of people let events, other people, or environmental factors dictate their behavior?
Outer-directed people
The practice of contracting with a service outside the clinic or hospital to a company where the task can be accomplished at a lower cost and with a faster turnaround time is known as what?
Outsourcing
It is artificially acquired active immunity.
PA
Outpatient expenses such as physical therapy, laboratory tests, ambulance services, and charges for durable medical equipment (DME) are covered by which "part" of Medicare?
Part B
What is the meaning of the medical abbreviation NPO?
Patient is not to ingest food or drink fluids
Which of the following is not an example of objective information?
Patient's complaint
Which of the following diseases is transmitted sexually?
Pelvic inflammatory disease
What is the conscious awareness of one's own feelings and the feelings of others known as?
Perception
What is the name for the sac that covers the heart?
Pericardium
What health care professional develops activity plans for each individual that integrate a complete approach to fitness and wellness through exercise, strength training, and proper diet?
Personal fitness trainer
Which of the following health care professionals are licensed by each state to prepare and dispense all types of medications as well as medical supplies related to medication administration?
Pharmacists
What microscope is specifically designed for viewing specimens that are transparent and unstained?
Phase-contrast
How would a medication that is ordered to be delivered in a sublingual route be administered?
Placed under the tongue
Which of the following is not included in the field of microbiology study?
Plants
When performing screenings, the medical assistant must do which of the following?
Prioritize patients' needs
What is the concise description of the patient's encounter with the medical clinic known as?
Progress notes
Which of these positions is used for the treatment and examination of the back and buttocks?
Prone
What is the proper term that describes saying words correctly?
Pronunciation
Which of the following is the process of reading a document and checking for accuracy?
Proofreading
Which of the following is not one of the six rights of medication administration?
Provider
Which of the following is a characteristic of a leader?
Provides vision and goals, setting reasonable and clear standards
What is known as the slowing of physical and mental responses, decreased alertness, apathy, withdrawal, and diminished interest in work?
Psychomotor retardation
The American Medical Technologists (AMT) offers examinations to certify which credentials?
RMA
What is the most common urine specimen type performed in the provider's office laboratory (POL)?
Random specimen
Appropriate treatment for an acute sprain or strain would include all but which of the following?
Range of motion
What should be listed on a separate sheet of paper that matches your resume?
References
A prescription that indicates a medication should be administered "OD" would go where?
Right eye
Which of the following is true about a coordination of benefits?
Rules follow a set of guidelines by NAIC to avoid duplicate payment for medical services when there are two policies.
What does the acronym SDS stand for?
Safety Data Sheet
What condition is characterized by an abnormal thickening and hardening of the skin?
Scleroderma
What is the name for the act of evaluating the urgency of a medical situation and prioritizing treatment?
Screening
When prioritizing telephone calls, what is the act of evaluating the urgency of a medical situation?
Screening
What is the highest level in Maslow's Hierarchy of Needs?
Self-actualization
Which of the following is information about a medication that is not found in the PDR?
Shape of each pill
What action should you take for patients who are very ill, injured, or upset when they arrive at the clinic?
Show them to an examination room away from other patients
Which of the following is not one of the four major letter styles?
Simplified block
Which of the following will a poorly illuminated reception room suggest to patients?
Soiled carpets Dusty baseboards Faded draperies Poor housekeeping
What is the name of a congenital disorder that involves one or more vertebrae?
Spina Bifida
Which infection control guidelines are used by all health care professionals for all patients?
Standard Precautions
Which legal principle is violated when a medical assistant practices outside his or her training?
Standard of care
What fluid is not collected in a sterile specimen container?
Stool specimen
Which of the following is a type of bacteria?
Streptococci
Which type of injection is made into the fatty layer just below the skin?
Subcutaneous
An order for a physician to appear in court with a medical record is known as what?
Subpoena duces tecum
Which condition is commonly known as fainting?
Syncope
A drug that increases the effect of another has which type of effect?
Synergic
Which condition is detected with the Mantoux test?
TB
Who formulates the AAMA certification examination questions?
TFTC
In which situation is personal protective equipment generally not necessary?
Taking vital signs
Which type of resume is best for focusing on a clear, specific job?
Targeted
Which statement is accurate regarding the Americans with Disabilities Act (ADA)?
The ADA applies only to business with 15 or more employees.
Which of the following is a description of a panel?
The blood serum (the part of blood that does not contain cells) tests
What is the purpose of the certification credential for medical assistants?
The certification credential indicates a medical assistant's professional and technical competence.
Which part of the urinalysis is to be performed by the provider?
The microscopic examination
The keyboard and the mouse are considered to be what kind of devices?
The most common types of input devices
All of the following statements about shock are accurate except what?
The patient's blood pressure increases.
Information that should be obtained from all new patients includes all but which of the following?
The patient's family health history
Source-oriented medical records are organized by what?
The professionals who have documented in the record
The amount of cash on hand for the purpose of petty cash is usually within what range?
$75 to $100
Which of the following statements is true regarding SDS information?
To be read by all employees Indexed and alphabetized in a notebook or manual To be made readily available to all employees Contains information about chemicals in the workplace
What is the purpose of cost analysis?
To determine the costs of each service
An individual who has done something that results in damage to another person or his or her property would be prosecuted under what type of law?
Tort
What is the normal value for the Westergren method of ESR for a female patient older than 50 years?
0 to 30 mm/hr
Harassment in the workplace can be in the form of which of the following type of verbal or physical behavior/conduct?
Unwelcome Based on a protected class Severe or pervasive Has a negative impact or creates a hostile environment
Which way should the bevel of the needle be held when performing venipuncture?
Up
Below are guidelines to scheduling. Which one is correct?
Urgent calls should be assessed before determining the best course of action.
What is the most common disorder of the urinary system?
Urinary tract infection
Which of the following laboratory tests are not PPMP levels of testing?
Urine pregnancy test
What should you do to ensure that your work in the computer is safe from hackers?
Use firewalls
Which type of pathogen causes mumps, measles, and chickenpox?
Viruses
Which of the following statements is accurate regarding vitamins?
Vitamins B and C are water soluble.
Appropriate handling of specimens includes which of the following?
Wearing personal protective equipment (PPE) Washing hands often Wearing gloves Never eating, smoking, drinking, or putting objects into the mouth while working with specimens
Pediatric medication dosages are figured based on what information about the child?
Weight
Which of the following is not a question to ask when checking references?
What were the wages of the employee?
Which blood cell has the ability to travel through the vessel walls into the tissues?
White blood cells
All of the following are part of a medication order except what?
Who dispenses the medication
According to the AAMA Code of Ethics, which of the following is a question that medical assistants should ask themselves in order to uphold the honor and high principles of the profession and its disciplines?
Will I encourage others to enter the profession and always speak honorably of medical assistants?
Which of the following is not an advantage of a functional resume?
You want to emphasize a management growth pattern
How would a medication that is to be taken twice a day be indicated?
bid
Which of the following is a progressive degenerative disease of the liver?
cirrhosis
Which of the following is a characteristic of a malignant tumor?
irregular shape
What is the classification of drugs with the lowest potential of abuse?
schedule V
An individual with a blood type of O positive is considered what?
universal donor
Which statement is accurate regarding ventricular tachycardia?
ventricular tachycardia is life threatening.
A low-powered objective lens on a microscope allows the specimen to be magnified to what size for viewing?
10 times larger than life
Normal blood will clot within what amount of time?
11 to 13 seconds
What is the normal number of platelets found in a microliter of blood?
150,000 to 400,000
What is the needle gauge size used in blood banking/donations?
16
How many different blood types are there?
4
A patient weight 130 pounds. The provider asked you to convert that weight into kilograms. You know that there are 2.2 pounds in 1 kilogram. How many kilograms does this patient weigh?
59.09 kg
The majority of states have enacted legislation regarding the abuse of elder adults of what age and older?
60
What is the maximum amount of time a tourniquet should be left on?
60 seconds
What percentage do most traditional insurance plans have as a co-insurance amount?
70 to 80
In most states, a debtor may be contacted only between what hours?
8 AM and 8 PM
At what time during pregnancy does the hCG level peak?
8 to 11 weeks into the pregnancy
What percentage of North Americans are Rh positive?
85
Management consultants recommend collecting at least a portion of the fees at the time of service and a collection ration of what percentage?
90
Which of the following is used as a contrast medium for a radiographic lower GI examination?
A barium enema
In the microbiology laboratory the term media refers which of the following?
A host of substances used to foster the growth of bacteria
Which of the following information is considered to be public domain?
A person's police record
The certifying board of which organization awards the CMA credential?
AAMA
Only graduates of CAAHEP-accredited and which other medical assisting program(s) may sit for the Certified Medical Assistant exam?
ABHES
Necessary work experience Any special certification or licensure Basic qualifications for the position Skills and education required
Ability to problem solve when given a scenario
What involves being aware of what the patient is not saying, or picking up on hints to the real message by observing body language?
Active listening
Who has the responsibility of keeping the reception area clean and organized?
Administrative medical assistant
What is the name of the form that patients with Medicare must sign and is the only legal means a clinic has to collect payment on charges now allowed by Medicare?
Advanced Beneficiary Notice
Use of alcohol-based hand rub is acceptable in which of the following situations?
After contact with body excretions
Which of the following is not an acceptable wrapping for autoclaving?
Aluminum foil
Which of the following patients would be filed first if the method of alphabetic filing by last name were used?
Amber Davidson
What should financial records provide to the clinic?
Amount collected in a given period Amount earned in a given period Where expenses were incurred in a given period financial health of the clinic
