412 Final

Final Disposition

1.Operate the program with no changes 2.Modify it 3.Terminate it

It takes at least _____ stakeholders to create an event

2

Team Accountability Session

A brief and motivating meeting with the sole intent of letting the team evaluate the overall project to see if they are winning or losing. Each team member commits to one or two responsibilities that will keep the project on track for that week - best if held weekly

What is project management?

A temporary endeavor undertaken to create a unique product, service (experience), or result

Who came and spoke about project management?

Adam Tidwell

Operational units

All costs need to be accounted for. To help determine the true cost of production we divide into line and service function:

What is a key stakeholder?

Any person who determines the success or failure of the project

political forces

Board Members and Higher Level Administrators will respond to groups by continuing programs.

Resource Smoothing

Certain parts of the project are really intensive so you spread it out among the project

Connections

Connected to people, money or resources required to remove roadblocks or exert influence to ensure project success.

Keystake holder DANCE

Decisions Authority Need Connections Energy

Four Foundational Behaviors

Demonstrate Respect Listen First Clarify Expectations Practice Accountability

Need

Directly benefit from or are impacted by the project, and need to know all about it.

Equal share of indirect expenses

Each functional line receives an equal share of indirect expenses. cost general manager is split equally between all dept

% of budget

Each line unit is assigned a percentage of indirect costs that equal its percentage of the overall budget figure. the manager spend the most time in aquatics so they'll charge him for the most

Cost Allocation Methods

Equal share of indirect expenses, % of budget, Time budget study, Cost tracking system, space or measurement studies

Formal Authority

Formal authority comes from a position or title.

Energy

Have positive or negative energy that could affect project success.

Authory

Have the authority to grant permission to proceed with the project.

Resource Leveling Scheduling

In time periods with too much work for the available resources, some of the work may be moved into other time periods. This is often done by moving tasks with available positive float.

Informal Authority

Informal authority comes from the character and capabilities of a leader. Informal authority can be far more powerful than formal authority.

What is the project Life cycle?

Initiating, Planning, Executing, Monitor and Controlling, Closing

What are the 10 Project Management Skill Areas?

Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Stakeholder

Program Life cycle

Introduction: Growth: Maturation: Saturation: Decline:

What are the three biggest causes of project failure?

Lack of risk management plan Leaving out work activities Underestimating work activity durations

Introduction

Market research, Well planned implementation, Continual monitoring, costs are HIGH

Monitoring and Controlling

Monitoring and Controlling is the process of keeping track of the identified risks... to determine if risk responses should be developed. Risk control may involve choosing alternative strategies, taking corrective action, or re-planning the project.

What is a successful project?

Need engaged executive sponsors Project aligned with organizational strategy Control over scope creep

Question Funnel

Open - gather information: what, when, where, who why, how? Detailed - Gather specific information and measures of success Closed - elicit a clear yes/no response

Matching Theater

Piecing together disparate facts and events together in a unified whole, much as a film editor or director does. In business it shows up in functional silos, (vertical slices of activities that often do not quite fit together). Matched across time- a salesman should match impressions left during a previous visit. Matching multiple people from the same organization who must interact with the same customer over time must be done with care. And the communication between visits, whether via phone, texts, e-mail, or paper letters, must leave the customer with the impression of a harmonized and consistent performance. Charles Schwab: the branch and the web must be a seamless experience. Team selling (missionary work) - if you aren't speaking your non verbals must reinforce what your colleague (companion) says and does. You must behave in a deliberate manner that enhances the credibility of the overall performance; a nodding head, an attentive look, etc.

What is PMI?

Project Management Institute- promote the skills with project management

Improv Theater

Relying on the reservoir of managerial techniques stored up from past experience. Requires imagination and creativity. These skills often required from workers who interact over the phone. Talk radio is improv

What are the four/3 constraints of a project

Scope Time Cost/budget (quality)

Cost Tracking System

The actual use of an item by a cost objective is tracked, and the actual cost of the item is charged back to the unit using it. Example; copy machine (numerical codes), paper Similar to time budget study but with materials

Empathy Map (6 parts)

The best results do not come from focusing on the logistics of an event, but rather from focusing on the abstract needs of everyone involved - to be empathic. Think and Feel (top middle) Hear (left) Say and Do (bottom) See (right) Pains(bottom left) Gains (bottom right

What do the 4 foundational behaviors lead to? What are they considered?

These behaviors will help you earn informal authority. They are considered to be soft skills, people skills.

Direct Costs

Traced to a specific cost objective, chlorine used for the pool

parametric estimating

Using mathematical formula, not difficult

Project managers often stumble because of two opposite management approaches:

abandonment and micromanagement

The best way to steadily monitor and control-

accountability sessions and performance conversations

Estimating schedule management ( kinds)

analogous, parametric, three point, bottom up

Space or measurement studies

aquatics department gets billed for the amount of space they take up in the building

•Events should be powerful mechanisms that change ________ of its participants

behavior

Interactive

between two or more parties performing a multidirectional exchange of information in real time; meetings, phone calls, instant messaging, some forms of social media, videoconferencing

Scope Screep

cause you to add a lot of cost and time but not a lot of value, you cannot not make all the changes

Grade

design intent, category assigned to deliverables having the same function use but different technical characteristics

Line Function

direct costs for your dept to put together your product. These produce revenue like the Pool Staff at a rec pool

Decline

either you revitalize the project, or just preserve the project, or it dies Hard to kill the project because of STAFF, PARTICIPANTS, and

three types of schedule management

estimating, resource leveling, resource smoothing

service function

finance and managerial staff, they don't make any revenue but they're still necessary

scope statement

gives you your destination/purpose and the Project Plan gives you the route

Saturation

growth levels off, you repeat business

Dual Bottom-Line Matrix

impact on mission and financial stablitiy Top row: love - star Bottom row: stop - money

3 communication methods with stakeholders

interactive, push, pull

Decisions

make the decisions that control or influence the project

event Canvas Stakeholder Identification

make the long list, section out with satisfy, inform, involve, delight (delight are the most important)

micromanage

micromanaging project leaders get too deep into the details and crush team member's initiative

Time Budget study

most accurate, map out how much time exactly they spend in each of the depts and charge your time that way

Three point estimating

most likely, optimistic, pessimistic - looking at the best case and worst case scenario

Indirect Costs

occur regardless of whether or not a specific program is provided, is traced to two or more cost objectives and not traceable to a single cost objective, you need a computer at the rec center (it's an overhead cost)

Micromanage and abandon

others do both, they abandon the team for a while and then dive back in to play the hero when things go wrong

Street Theater

part of a practice routine but the order might not be the same, looks like improv but is rehearsed, mass customized. sales reps have no control over what they find in a prospects office. The best sales reps dynamically use whatever they find at hand as props and apply what worked in the past to the new situation

Growth

participants numbers are rising quickly

The monitor and control processes are about being ______.

proactive

push

push out the info in an email (responsibility is on you)

Platform Theater

scripts in advance, practicing over and over again until you can give a performance so accomplished that it appears spontaneous, seek to stabilize everything, through rehearsals or just experience, and then duplicate that one best way of working over and over again, hard core coded routines, danger relying on platform

Abandonment

some ineffective project managers abandon the team, leaving them to struggle on their own

Forces Against Elimination

staff, political forces, participants

effective project managers _______________ to stop it from drifting into chaos.

steadily monitor progress and control the project

maturation

still growing a bit ( the longest stage)

Four Forms of Theater

street, platform, improve, matching

Bottom Up Estimating

taking a task, breaking it up into parts and estimating how each part will work and time it will take

Quality

the degree which a set of inherent characteristics fulfill requirements - THIS IS WHAT MATTERS

scope discovery

the whole scope of the project has to change because of new information, addition adds value to the project

pull

they are responsible to come to your website

Analogous Estimating

to compare, past product as an analogy for your new product, when it is a new product, or you are new, or you have very little data

An event has two clear attributes:

•(1) a gathering of two or more people, or groups of people and (2) a gathering that you would put into your schedule.

What is a stake holder?

•A stakeholder: a person or an organization that is actively involved in the project or is positively or negatively impacted by it.