412 Final
Final Disposition
1.Operate the program with no changes 2.Modify it 3.Terminate it
It takes at least _____ stakeholders to create an event
2
Team Accountability Session
A brief and motivating meeting with the sole intent of letting the team evaluate the overall project to see if they are winning or losing. Each team member commits to one or two responsibilities that will keep the project on track for that week - best if held weekly
What is project management?
A temporary endeavor undertaken to create a unique product, service (experience), or result
Who came and spoke about project management?
Adam Tidwell
Operational units
All costs need to be accounted for. To help determine the true cost of production we divide into line and service function:
What is a key stakeholder?
Any person who determines the success or failure of the project
political forces
Board Members and Higher Level Administrators will respond to groups by continuing programs.
Resource Smoothing
Certain parts of the project are really intensive so you spread it out among the project
Connections
Connected to people, money or resources required to remove roadblocks or exert influence to ensure project success.
Keystake holder DANCE
Decisions Authority Need Connections Energy
Four Foundational Behaviors
Demonstrate Respect Listen First Clarify Expectations Practice Accountability
Need
Directly benefit from or are impacted by the project, and need to know all about it.
Equal share of indirect expenses
Each functional line receives an equal share of indirect expenses. cost general manager is split equally between all dept
% of budget
Each line unit is assigned a percentage of indirect costs that equal its percentage of the overall budget figure. the manager spend the most time in aquatics so they'll charge him for the most
Cost Allocation Methods
Equal share of indirect expenses, % of budget, Time budget study, Cost tracking system, space or measurement studies
Formal Authority
Formal authority comes from a position or title.
Energy
Have positive or negative energy that could affect project success.
Authory
Have the authority to grant permission to proceed with the project.
Resource Leveling Scheduling
In time periods with too much work for the available resources, some of the work may be moved into other time periods. This is often done by moving tasks with available positive float.
Informal Authority
Informal authority comes from the character and capabilities of a leader. Informal authority can be far more powerful than formal authority.
What is the project Life cycle?
Initiating, Planning, Executing, Monitor and Controlling, Closing
What are the 10 Project Management Skill Areas?
Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Stakeholder
Program Life cycle
Introduction: Growth: Maturation: Saturation: Decline:
What are the three biggest causes of project failure?
Lack of risk management plan Leaving out work activities Underestimating work activity durations
Introduction
Market research, Well planned implementation, Continual monitoring, costs are HIGH
Monitoring and Controlling
Monitoring and Controlling is the process of keeping track of the identified risks... to determine if risk responses should be developed. Risk control may involve choosing alternative strategies, taking corrective action, or re-planning the project.
What is a successful project?
Need engaged executive sponsors Project aligned with organizational strategy Control over scope creep
Question Funnel
Open - gather information: what, when, where, who why, how? Detailed - Gather specific information and measures of success Closed - elicit a clear yes/no response
Matching Theater
Piecing together disparate facts and events together in a unified whole, much as a film editor or director does. In business it shows up in functional silos, (vertical slices of activities that often do not quite fit together). Matched across time- a salesman should match impressions left during a previous visit. Matching multiple people from the same organization who must interact with the same customer over time must be done with care. And the communication between visits, whether via phone, texts, e-mail, or paper letters, must leave the customer with the impression of a harmonized and consistent performance. Charles Schwab: the branch and the web must be a seamless experience. Team selling (missionary work) - if you aren't speaking your non verbals must reinforce what your colleague (companion) says and does. You must behave in a deliberate manner that enhances the credibility of the overall performance; a nodding head, an attentive look, etc.
What is PMI?
Project Management Institute- promote the skills with project management
Improv Theater
Relying on the reservoir of managerial techniques stored up from past experience. Requires imagination and creativity. These skills often required from workers who interact over the phone. Talk radio is improv
What are the four/3 constraints of a project
Scope Time Cost/budget (quality)
Cost Tracking System
The actual use of an item by a cost objective is tracked, and the actual cost of the item is charged back to the unit using it. Example; copy machine (numerical codes), paper Similar to time budget study but with materials
Empathy Map (6 parts)
The best results do not come from focusing on the logistics of an event, but rather from focusing on the abstract needs of everyone involved - to be empathic. Think and Feel (top middle) Hear (left) Say and Do (bottom) See (right) Pains(bottom left) Gains (bottom right
What do the 4 foundational behaviors lead to? What are they considered?
These behaviors will help you earn informal authority. They are considered to be soft skills, people skills.
Direct Costs
Traced to a specific cost objective, chlorine used for the pool
parametric estimating
Using mathematical formula, not difficult
Project managers often stumble because of two opposite management approaches:
abandonment and micromanagement
The best way to steadily monitor and control-
accountability sessions and performance conversations
Estimating schedule management ( kinds)
analogous, parametric, three point, bottom up
Space or measurement studies
aquatics department gets billed for the amount of space they take up in the building
•Events should be powerful mechanisms that change ________ of its participants
behavior
Interactive
between two or more parties performing a multidirectional exchange of information in real time; meetings, phone calls, instant messaging, some forms of social media, videoconferencing
Scope Screep
cause you to add a lot of cost and time but not a lot of value, you cannot not make all the changes
Grade
design intent, category assigned to deliverables having the same function use but different technical characteristics
Line Function
direct costs for your dept to put together your product. These produce revenue like the Pool Staff at a rec pool
Decline
either you revitalize the project, or just preserve the project, or it dies Hard to kill the project because of STAFF, PARTICIPANTS, and
three types of schedule management
estimating, resource leveling, resource smoothing
service function
finance and managerial staff, they don't make any revenue but they're still necessary
scope statement
gives you your destination/purpose and the Project Plan gives you the route
Saturation
growth levels off, you repeat business
Dual Bottom-Line Matrix
impact on mission and financial stablitiy Top row: love - star Bottom row: stop - money
3 communication methods with stakeholders
interactive, push, pull
Decisions
make the decisions that control or influence the project
event Canvas Stakeholder Identification
make the long list, section out with satisfy, inform, involve, delight (delight are the most important)
micromanage
micromanaging project leaders get too deep into the details and crush team member's initiative
Time Budget study
most accurate, map out how much time exactly they spend in each of the depts and charge your time that way
Three point estimating
most likely, optimistic, pessimistic - looking at the best case and worst case scenario
Indirect Costs
occur regardless of whether or not a specific program is provided, is traced to two or more cost objectives and not traceable to a single cost objective, you need a computer at the rec center (it's an overhead cost)
Micromanage and abandon
others do both, they abandon the team for a while and then dive back in to play the hero when things go wrong
Street Theater
part of a practice routine but the order might not be the same, looks like improv but is rehearsed, mass customized. sales reps have no control over what they find in a prospects office. The best sales reps dynamically use whatever they find at hand as props and apply what worked in the past to the new situation
Growth
participants numbers are rising quickly
The monitor and control processes are about being ______.
proactive
push
push out the info in an email (responsibility is on you)
Platform Theater
scripts in advance, practicing over and over again until you can give a performance so accomplished that it appears spontaneous, seek to stabilize everything, through rehearsals or just experience, and then duplicate that one best way of working over and over again, hard core coded routines, danger relying on platform
Abandonment
some ineffective project managers abandon the team, leaving them to struggle on their own
Forces Against Elimination
staff, political forces, participants
effective project managers _______________ to stop it from drifting into chaos.
steadily monitor progress and control the project
maturation
still growing a bit ( the longest stage)
Four Forms of Theater
street, platform, improve, matching
Bottom Up Estimating
taking a task, breaking it up into parts and estimating how each part will work and time it will take
Quality
the degree which a set of inherent characteristics fulfill requirements - THIS IS WHAT MATTERS
scope discovery
the whole scope of the project has to change because of new information, addition adds value to the project
pull
they are responsible to come to your website
Analogous Estimating
to compare, past product as an analogy for your new product, when it is a new product, or you are new, or you have very little data
An event has two clear attributes:
•(1) a gathering of two or more people, or groups of people and (2) a gathering that you would put into your schedule.
What is a stake holder?
•A stakeholder: a person or an organization that is actively involved in the project or is positively or negatively impacted by it.