4375- Ch 10

Using the formula for calculating the number of communication channels, how many channels would two people require? a. 1 b. 2 c. 3 d. 4

1

Using the formula for calculating the number of communication channels, how many channels would five people require? a. 9 b. 10 c. 11 d. 14

10

A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members. a. 2 b. 3 c. 5 d. 10

5

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with? a. Call Phil in for a private meeting to appreciate his work. b. Call a team meeting to praise Phil for his work on the project. c. Announce Phil's accomplishment on the company Web site. d. Have top management and the other teams in the company award Phil

Call Phil in for a private meeting to appreciate his work.

Communication becomes simpler when you increase the number of team members

False

E-mail is the most appropriate medium for all types of communications.

False

Geographic location and cultural background have no impact on communications.

False

Improving an organization's ability to communicate is an easy process

False

Minutes must be a comprehensive report of the meeting that was scheduled

False

Project members should either have strong technical skills or soft skills

False

Status reports should be written in a consistent format, regardless of the stakeholders' needs

False

Which question is typically addressed by a project forecast? a. How much more money will be needed to complete the project? b. Does the quality of output match our goals? c. Are our clients satisfied with the speed and quality of work on this project? d. How comfortable are employees with the software and technology being used on the project?

How much more money will be needed to complete the project?

Which is a guideline that project managers should follow when communicating with teams through e- mail? a. Always reply to all the people to whom the initial message was sent. b. If the entire message can fit in the subject line, put it there. c. Minimize the total number of e-mails by including as many subjects as possible in a single e-mail. d. Continue replying to e-mail messages without changing the subject line to maintain continuity

If the entire message can fit in the subject line, put it there.

Which is true of push communication? a. Information is sent only to recipients who request the information. b. This method ensures that the information is understood by recipients. c. Information is sent to recipients without their request. d. This method ensures that the information is received by the recipients

Information is sent to recipients without their request.

A(n) _____ allows users to create custom websites to access documents and applications stored on shared devices.

SharePoint portal

A facilitator can help the team solve any communication problems.

True

Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications

True

Do not have a meeting if there is a better way of achieving the objective at hand

True

Good information technology project managers must have strong technical and communication skills.

True

In a project, communicating badly exponentially increases the possibility of making mistakes

True

It is extremely important to document any changes in technical specifications that might affect product performance

True

Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable

True

People have different personality traits that often affect their communication preferences

True

Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when

True

Rarely does the receiver interpret a message exactly as the sender intended.

True

The communications management plan varies with the needs of the project

True

The project manager often combines information from all of the lessons-learned reports into a project summary report

True

A(n) _____ forces meeting organizers to plan the meeting and gives potential participants the chance to decide whether they need to attend.

agenda

An example of pull communication is _____. a. meetings b. video conferencing c. voice mails d. blogs

blogs

_____ are journals on the Web that allow users to write entries, respond to another poster's comments, create links, upload pictures, and post comments to journal entries

blogs

Many experts agree that the greatest threat to the success of any project, especially information technology projects, is a failure to _____.

communicate

What is e-mail communication is most suited for? a. assessing commitment to a project b. building consensus among disputing parties c. mediating a conflict between multiple parties d. communicating simple information

communicating simple information

A(n) _____ is a document that guides project communications.

communications management plan

A(n) _____ must include suggested methods or technologies for conveying information

communications management plan

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking. a. phone call b. e-mail c. meeting d. website

e-mail

During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)? a. closing b. execution c. planning d. monitoring and controlling

execution

While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web conference might be the most appropriate medium to use

face-to-face

Which document predicts future project status and progress based on past information and trends? a. progress reports b. status reports c. forecasts d. project updates

forecasts

As the number of people involved in a project _____, the complexity of communications _____. a. increases, decreases b. decreases, increases c. increases, stays constant d. increases, increases

increases, increases

. _____ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing

interactive

_____ can create communication problems; words may have different meanings in different languages.

language barriers

The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, causes of variances on the project, reasoning behind corrective actions chosen, use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. a. final project report b. design document c. audit report d. lessons-learned report

lessons-learned report

Project managers should try to _____ the size of teams or subteams to avoid making communications too complex

limit

According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior? a. voice mail b. e-mail c. meeting d. website

meeting

According to the guidelines provided by Practical Communications, Inc., which is the most appropriate medium for giving complex instructions? a. phone call b. e-mail c. meeting d. website

meeting

Which communication method is most appropriate for assessing the commitment of project stakeholders? a. wiki b. e-mail c. website d. meeting

meeting

_____ communications involves ensuring that stakeholder communication needs are met.

monitoring

The formula to determine the number of communication channels is _____, where n is the number of people involved. a. n (n-1)/2 b. n(n+1)/2 c. n (n+1)/n(n-1) d. n(n-1)/n(n+1)

n (n-1)/2

An important technique for _____ is the status review meeting.

performance reporting

_____ are normally provided as status reports or progress reports.

performance reports

The output of the _____ process is a communications management plan. a. managing communications b. reporting performance c. controlling communications d. planning communications

planning communications

Which process involves determining the information and communications needs of the stakeholders? a. strategic planning b. systems management c. identifying stakeholders d. planning communications

planning communications

The outputs of the _____ process are communications management plan and project documents updates.

planning communications management

Which document describes what the project team has accomplished during a certain period? a. progress reports b. status reports c. forecasts d. lessons-learned reports

progress reports

What documents include a complete set of organized project records that provide an accurate history of the project? a. project archives b. forecasts c. project plans d. project notes

project archives

The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____.

project life cycle

All meetings must have a(n) _____ and intended outcome

purpose

Which method of communication is likely to be most effective for conveying sensitive or important information? a. short face-to-face meetings b. e-mails c. telephone conversations d. reading reports from other team members

short face-to-face meetings

The _____ analysis includes information such as the contact person for the information, when the information is due, and the preferred format for the information.

stakeholder communications

Which document addresses where the project stands in terms of meeting scope, time, and cost goals? a. technical reports b. status reports c. progress reports d. lessons-learned reports

status reports

Which document describes where the project stands at a specific point in time? a. progress reports b. status reports c. forecasts d. lessons-learned reports

status reprts

The _____ line for any e-mail messages you write should clearly state the intention of the e-mail. a. to b. from c. subject d. cc

subject

_____ often create consolidated progress reports based on the information received from team members.

team leaders

Many information technology professionals work on _____ projects where they never meet their project sponsors, other team members, or other project stakeholders.

virtual

An example of push communication is _____. a. meetings b. video conferencing c. voice mails d. blogs

voice mails

A(n) _____ can be a vehicle for fostering team building and reinforcing expectations, roles, relationships, and commitment to the project.

well-run meeting

A(n) _____ is a website that enables anyone who accesses it to contribute or modify its content. a. intranet b. blog c. forum d. wiki

wiki

According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction? a. body language b. written content c. spoken content d. tone of voice

written content