4375- Ch 10
Using the formula for calculating the number of communication channels, how many channels would two people require? a. 1 b. 2 c. 3 d. 4
1
Using the formula for calculating the number of communication channels, how many channels would five people require? a. 9 b. 10 c. 11 d. 14
10
A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members. a. 2 b. 3 c. 5 d. 10
5
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with? a. Call Phil in for a private meeting to appreciate his work. b. Call a team meeting to praise Phil for his work on the project. c. Announce Phil's accomplishment on the company Web site. d. Have top management and the other teams in the company award Phil
Call Phil in for a private meeting to appreciate his work.
Communication becomes simpler when you increase the number of team members
False
E-mail is the most appropriate medium for all types of communications.
False
Geographic location and cultural background have no impact on communications.
False
Improving an organization's ability to communicate is an easy process
False
Minutes must be a comprehensive report of the meeting that was scheduled
False
Project members should either have strong technical skills or soft skills
False
Status reports should be written in a consistent format, regardless of the stakeholders' needs
False
Which question is typically addressed by a project forecast? a. How much more money will be needed to complete the project? b. Does the quality of output match our goals? c. Are our clients satisfied with the speed and quality of work on this project? d. How comfortable are employees with the software and technology being used on the project?
How much more money will be needed to complete the project?
Which is a guideline that project managers should follow when communicating with teams through e- mail? a. Always reply to all the people to whom the initial message was sent. b. If the entire message can fit in the subject line, put it there. c. Minimize the total number of e-mails by including as many subjects as possible in a single e-mail. d. Continue replying to e-mail messages without changing the subject line to maintain continuity
If the entire message can fit in the subject line, put it there.
Which is true of push communication? a. Information is sent only to recipients who request the information. b. This method ensures that the information is understood by recipients. c. Information is sent to recipients without their request. d. This method ensures that the information is received by the recipients
Information is sent to recipients without their request.
A(n) _____ allows users to create custom websites to access documents and applications stored on shared devices.
SharePoint portal
A facilitator can help the team solve any communication problems.
True
Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications
True
Do not have a meeting if there is a better way of achieving the objective at hand
True
Good information technology project managers must have strong technical and communication skills.
True
In a project, communicating badly exponentially increases the possibility of making mistakes
True
It is extremely important to document any changes in technical specifications that might affect product performance
True
Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable
True
People have different personality traits that often affect their communication preferences
True
Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when
True
Rarely does the receiver interpret a message exactly as the sender intended.
True
The communications management plan varies with the needs of the project
True
The project manager often combines information from all of the lessons-learned reports into a project summary report
True
A(n) _____ forces meeting organizers to plan the meeting and gives potential participants the chance to decide whether they need to attend.
agenda
An example of pull communication is _____. a. meetings b. video conferencing c. voice mails d. blogs
blogs
_____ are journals on the Web that allow users to write entries, respond to another poster's comments, create links, upload pictures, and post comments to journal entries
blogs
Many experts agree that the greatest threat to the success of any project, especially information technology projects, is a failure to _____.
communicate
What is e-mail communication is most suited for? a. assessing commitment to a project b. building consensus among disputing parties c. mediating a conflict between multiple parties d. communicating simple information
communicating simple information
A(n) _____ is a document that guides project communications.
communications management plan
A(n) _____ must include suggested methods or technologies for conveying information
communications management plan
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking. a. phone call b. e-mail c. meeting d. website
During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)? a. closing b. execution c. planning d. monitoring and controlling
execution
While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web conference might be the most appropriate medium to use
face-to-face
Which document predicts future project status and progress based on past information and trends? a. progress reports b. status reports c. forecasts d. project updates
forecasts
As the number of people involved in a project _____, the complexity of communications _____. a. increases, decreases b. decreases, increases c. increases, stays constant d. increases, increases
increases, increases
. _____ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing
interactive
_____ can create communication problems; words may have different meanings in different languages.
language barriers
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, causes of variances on the project, reasoning behind corrective actions chosen, use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. a. final project report b. design document c. audit report d. lessons-learned report
lessons-learned report
Project managers should try to _____ the size of teams or subteams to avoid making communications too complex
limit
According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior? a. voice mail b. e-mail c. meeting d. website
meeting
According to the guidelines provided by Practical Communications, Inc., which is the most appropriate medium for giving complex instructions? a. phone call b. e-mail c. meeting d. website
meeting
Which communication method is most appropriate for assessing the commitment of project stakeholders? a. wiki b. e-mail c. website d. meeting
meeting
_____ communications involves ensuring that stakeholder communication needs are met.
monitoring
The formula to determine the number of communication channels is _____, where n is the number of people involved. a. n (n-1)/2 b. n(n+1)/2 c. n (n+1)/n(n-1) d. n(n-1)/n(n+1)
n (n-1)/2
An important technique for _____ is the status review meeting.
performance reporting
_____ are normally provided as status reports or progress reports.
performance reports
The output of the _____ process is a communications management plan. a. managing communications b. reporting performance c. controlling communications d. planning communications
planning communications
Which process involves determining the information and communications needs of the stakeholders? a. strategic planning b. systems management c. identifying stakeholders d. planning communications
planning communications
The outputs of the _____ process are communications management plan and project documents updates.
planning communications management
Which document describes what the project team has accomplished during a certain period? a. progress reports b. status reports c. forecasts d. lessons-learned reports
progress reports
What documents include a complete set of organized project records that provide an accurate history of the project? a. project archives b. forecasts c. project plans d. project notes
project archives
The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____.
project life cycle
All meetings must have a(n) _____ and intended outcome
purpose
Which method of communication is likely to be most effective for conveying sensitive or important information? a. short face-to-face meetings b. e-mails c. telephone conversations d. reading reports from other team members
short face-to-face meetings
The _____ analysis includes information such as the contact person for the information, when the information is due, and the preferred format for the information.
stakeholder communications
Which document addresses where the project stands in terms of meeting scope, time, and cost goals? a. technical reports b. status reports c. progress reports d. lessons-learned reports
status reports
Which document describes where the project stands at a specific point in time? a. progress reports b. status reports c. forecasts d. lessons-learned reports
status reprts
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail. a. to b. from c. subject d. cc
subject
_____ often create consolidated progress reports based on the information received from team members.
team leaders
Many information technology professionals work on _____ projects where they never meet their project sponsors, other team members, or other project stakeholders.
virtual
An example of push communication is _____. a. meetings b. video conferencing c. voice mails d. blogs
voice mails
A(n) _____ can be a vehicle for fostering team building and reinforcing expectations, roles, relationships, and commitment to the project.
well-run meeting
A(n) _____ is a website that enables anyone who accesses it to contribute or modify its content. a. intranet b. blog c. forum d. wiki
wiki
According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction? a. body language b. written content c. spoken content d. tone of voice
written content