7.4 Sources of Performance Appraisals

Which of the following appraisal methods is the most objective? -Computer monitoring -Self-appraisal -Peer appraisal -Appraisal by customers

Computer monitoring

Which of the following types of employment would be best suited for using appraisal by customers? -Administrative -Restaurants -Construction -Factory workers

Restaurants

What is a disadvantage of self-appraisals? -Creates a hostile dialogue between the subordinate and the superior -Not very effective when focusing on goal commitment -Subordinates become less involved with the goals of the organization -They are subject to biases and distortions when used for evaluative purposes

They are subject to biases and distortions when used for evaluative purposes

Which of the following is an advantage to using an employee's supervisor as the rater for the performance appraisal? -The reward and punishment power they have makes the employee feel at ease -When they give punishments, the subordinate doesn't get frustrated because it is from someone close to them. -They are the most familiar with the subordinate's work -They are guaranteed to have the skills to give good feedback

They are the most familiar with the subordinate's work

When would peer appraisals be appropriate to use? -When the culture is highly competitive -When the culture is highly participatory -When the organizational reward system is based on performance -When there is a low level of trust among subordinates

When the culture is highly participatory