8, 9, 10 and 11 test business management

Unexamined assumptions, lower cohesiveness, miscommunications, mistrust and tension, and stereotyping are some of the ________ diversity in the workplace.

challenges associated with

The average full-time working woman earns just over ________ percent as much as men in the same job.

80

Which of the following statements about types of economies is true?

An organization's large size often creates scale economies and economies of scope.

Which of the following is an appropriate guideline to follow when conducting performance appraisals with an underperforming employee?

Describe specific expectations and standards.

Felix has been a paralegal at Varga, Reynolds, and Cox, a law firm, for nine months. For the first six months, Felix was a model employee who displayed conscientiousness in his work ethic, a razor-sharp attention to detail, and excellent writing and research abilities. Over the last few months, however, family problems have led to his being frequently late. In addition, the quality of his work has suffered greatly. He is making more mistakes, sometimes costly ones, due to being distracted. Tibor Varga, one of the law partners, has reprimanded Felix verbally as well as on paper; in addition, he has met with Felix to discuss his performance. Tibor gives Felix a paid leave day and offers to let Felix work from home part-time, coming in to the office from 1:00 pm to 5:00 pm. However, after two weeks of this arrangement, Felix's work has not significantly improved. Which step should Tibor take next?

He should call Felix into his office for a termination interview.

Erik, a management intern at Struebing, Inc., was tasked with investigating ways for Struebing to more effectively compete on a global basis. He was intrigued to learn about ________ as a framework by which to improve quality and to gain certification in accordance with these quality standards.

ISO 9001

Which of the following best describes recruitment?

It is the development of a pool of applicants for a job.

Which of the following is true of training?

It usually starts with a needs assessment.

Which of the following statements is true about a 360-degree appraisal?

Often, the person being rated can select the appraisers.

When Sally, a frontline manager, asked her subordinate, Justin, to invite a client to a charity function, Justin forgot to do so. When the company president asked Sally why the client was not present at the charity function, Sally explained why. In this scenario, who is responsible for the failure?

Sally is responsible because, as manager, she delegated the task to Justin.

Denise works as a quality-control inspector on the assembly line for Leprechaun Candies. One day, she encounters a problem: chocolates are rolling off the line with the wrappers inverted such that the company's logo is on the inside of the wrapper. Based on your knowledge of lean manufacturing, what should Denise do?

She should stop the operation immediately and call for help.

Which of the following statements about the comparable worth doctrine is true?

Some states have comparable worth laws for public sector employees.

Which of the following is true of personality tests?

They might be seen as discriminatory.

Tommy looked up to see one of his workers, Bill, walk into his office. Bill said, "Tommy, you really need to do something about Sam, Frank, and those other knuckleheads on the first shift. Every time I come into work around 4 pm, they're in the locker room, swapping ethnic jokes. I'm getting tired of it." Tommy recognizes that Bill is filing a complaint about

a hostile work environment.

Which of the following is included in a job analysis?

a job description and a job specification

Jose delegates an important project to Andrea, but he tells her that he expects regular reports and that he will take over the work if she falls behind or does not produce quality results. This is an example of

accountability

A disadvantage of the matrix structure is that

additional time is required for meetings and coordination.

During the first day, with the presentation on the myths, stereotypes, and other cultural differences that act as barriers, the trainer was implementing the component of diversity training known as ________ building.

awareness

Scaffold Tech Corp. requires all job applicants for mid-level management positions to take a company aptitude test. This exam measures aptitude for management by measuring verbal comprehension, mathematical calculations, and other necessary management skills. Such a test is considered a(n) ________ test.

cognitive-ability

Franz wants to balance the strategic triangle for his company. To do this, he must consider the competition, the customer, and the

company itself.

Managing diversity encourages managers to see the variety of differences between people in the workplace as a potential source of

competitive advantage.

Fritz told his management team, "Our workflow occurs in an orderly, yet slow, process, from research to engineering to manufacturing. To be more competitive, we must speed up our research and product development through the use of ________. In this manner, we will incorporate the issues and perspectives of all the functions—including suppliers and customers—from the beginning of the process."

concurrent engineering

As a manager working directly under the company president, Chloe has been given the assignment of transitioning the firm from a slow-moving bureaucracy to an agile, responsive organization. Chloe knows that the structure an organization adopts to accomplish agility will depend on its strategy, its customers, and its technology. Chloe's boss is considering forming a strategic alliance to enter a new market. In order to be successful at doing so, Chloe recommends that before moving forward with the strategic alliance, her boss must first

consider the other firm's area of expertise.

The formal structure of an organization is primarily put in place to

control people, decisions, and actions.

A ________ gives value to customers, makes the company's products different from—and better than—those of competitors, and helps in creating new products.

core capability

A specific technique used to reduce the need for information is to

create self-contained tasks.

Jordan is the marketing head of Hastings Comprehensive Systems. He usually strives for long-term improvement rather than short-term profit, regardless of the economic environment. In the context of Deming's 14 points of quality, this is an example of

creating constancy of purpose.

Line departments

deal directly with the organization's primary goods and services.

Mia, vice president of operations, was looking to make her company more efficient and asked Cesar to manage the reorganization of the order fulfillment center, even though he was less experienced than many of the managers in that department. Cesar found that the other managers were not cooperative in giving him access to their current procedures or ideas about new ones, and he felt powerless to compel them. Mia most likely made the mistake of

delegating responsibility without adequate authority to Cesar.

Dante, an operations manager at Therma-Pro Insulation, has been put on a big project with a tight deadline. He distributes half the work to two other supervisors, taking care of the bigger aspects of the project himself. This is an example of

delegation

Advantages of large organizations include

easier access to capital.

Three students—Bernardo, Astrid, and Rajiv—are discussing how to improve efficiency in a manufacturing context. Bernardo says that the company must work toward achieving lower costs per unit of production. Rajiv believes that the company should use the same resources to make more related products. Astrid holds that avoiding the costs of growing too large and creating waste will improve efficiency. Bernardo, by saying that the company must work toward achieving lower costs per unit of production, is advocating for

economies of scale.

As the supervisor of a large and diverse group, Mike is aware that communication problems are bound to happen. When one employee said he "didn't care to" do a particular job, Mike at first thought he was refusing to do something-until he learned that for the employee, who grew up in the rural South, "I don't care to" meant "I don't mind." In his role as manager over this employee and many others who come from various cultural backgrounds, Mike's most important job as a communicator is to

encourage employees to let him know their real feelings and opinions, rather than simply assume that they agree (or disagree) with him.

Happy Home Consultants is a growing company that helps city homeowners tackle a variety of home improvements. It plans to expand its business to work with homeowners in several nearby suburbs and to add personnel to help negotiate favorable pricing with local hardware stores for equipment and building supplies. The human resources (HR) department compared the company's current staffing with the number and type of employees the company would need to carry out its business plans. The department also looked into how to obtain new employees. It concluded that the company would need to hire eight new handymen and a contractor while retaining all its current employees. The department gained approval to begin recruiting workers and to revise the pay system. Now the HR department is beginning a formal process to evaluate how well its plans for recruitment and staff retention are going. When the HR department examined the results of its activities, such as recruitment and retention, which of the following stages of the HR planning process was it involved in?

evaluating

Monday was heart-breaking for Peter and his organization. He had to lay off three employees due to a business slowdown. Now, on Tuesday morning, he detects an atmosphere of ________ among the 12 "survivors" in the office. One of the first steps in Peter's dismissal process is to talk to the survivors in a thoughtful and fair manner, helping them adjust to the new situation.

fear and distrust

Generally speaking, ________ organizations are decentralized.

flat

"We are certainly in a better position in terms of diversity management than we were five years ago," said Melanie Cartwright-Smith, CEO of CleanSource, Inc. "We certainly have a more diverse employee population, and we have taken steps to involve people from different backgrounds in our business operations. However, I expect us to do more. We must be an organization where diversity not only exists but is valued. We must

fully integrate minority group members, both formally and informally."

Rihanna Carpenter, CEO of BlueTone Corporation, announced the new corporate structure, naming Fujio Nakamura VP of the Far East Division, Basri Nassar VP of the Middle East Division, Lena Bauer VP of the European Division, and Pete Jackson VP of the Americas Division. Bluetone Corporation's new structure follows the ________ approach to departmentalization.

geographic

An invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy is referred to as a(n)

glass ceiling.

A company that receives certification that it meets ISO 9001 standards is a company that

has begun the process of achieving quality.

Delegation

helps develop effective subordinates.

One advantage of delegation is the fact that it

helps subordinates develop new skills.

Carl is excited that his engineering staff will soon be very busy, in fact overloaded, with new project work. He immediately begins to review options for addressing his labor deficit, including

hiring new employees, promoting current employees to new positions, and outsourcing work to contractors.

When unwelcome sexual conduct has the purpose or effect of unreasonably interfering with job performance or creating an intimidating or offensive work atmosphere, it is known as

hostile environment.

To be successful, partners in a strategic alliance must pay the most attention to the ________ the partnership.

human relationships in

The most common incentive system, which compares a worker's performance against an objective standard and bases pay on the worker's performance, is known as a(n) ________ plan.

individual

Each demographic group is made up of

individuals.

Blake is a recently promoted manager at Budget Foods, winning the position over his former peers. His peers do not view Blake as their supervisor; they continue to think of him and treat him as a peer. As a result, Blake is having to rely more on ________ to delegate work and to manage his staff.

informal influence tactics

Several top executives at Cogswell Integrated Systems are part of the corporation's board and are called ________ directors.

inside

The human resources department of Spark Media makes use of its employee database to analyze its past rates of turnover, terminations, and retirements. The company is looking at its ________ labor supply.

internal

Perfect quality, elimination of waste, value-added manufacturing, and employee involvement are all components of

just-in-time operations.

If the move toward ________ is simply a harsh, haphazard cost-cutting approach, the result will be chaos, overworked people, and low morale.

lean manufacturing

One way to confront the biases, stereotypes, inexperience, and tensions that make communication, teamwork, and leadership in a diverse workforce challenging is by treating diversity not as a problem to be tolerated or solved but as a resource the organization can capitalize on, even though doing so can be difficult. This approach has been described as ________ differences.

leveraging

Darrell is a clothier whose company, 24-7 Activewear, has separate product lines for men, women, and children. He has grouped his organization into different departments such as production, marketing, and finance. Most of the employees report to two managers—a departmental head and a divisional head. Darrell encourages lower-level managers to make important decisions in order to promote quick and effective decision making. It can be inferred that Darrell's firm utilizes the ________ approach to departmentalization.

matrix

Incentive plans are devised to

motivate employees to be more productive.

Rodrigo had a need to fill 20 new positions in his oil and gas division over the next six months. The positions ranged from entry-level through senior management. He was advised by his human resources department that the most frequently used sources of outside applicants are

online job boards, company websites, employee referrals, and college campus recruiting.

If jobholders rely more heavily on judgment than on rules, the organization most likely has a(n) ________ structure.

organic

After obtaining top management's leadership and commitment, the next step in effective diversity management involves

organizational assessment.

Corporate boards hire ________ directors to provide different information and perspectives and to prevent big mistakes.

outside

In a small batch organization,

people tend to make mutual adjustments.

The largest unemployed minority population in the United States is ________. Less than 20 percent of people in this group are employed, compared with more than 60 percent for the population as a whole.

people with disabilities

Allowing older employees to work fewer hours per week as a strategy to attract and retain these experienced people is known as

phased retirement.

The Americans with Disabilities Act Amendments Act (ADAAA) of 2008 defines a disability as a(n)

physical or mental impairment that substantially limits a major life activity.

Downsizing in organizations refers to the

planned elimination of positions or jobs.

A diverse workforce can give a company competitive advantage by

providing insight into the changing customer base.

Companies invest a great deal to hire, train, and keep the best and the brightest employees in an attempt to gain competitive advantage by employing ________ human resources.

rare

The "Stay to Grow with Oxford" program appears to be designed to

retain employees.

During the second day of training, when employees were given activities on active listening and were taught how to give and receive feedback and how to communicate effectively with others, the trainer was implementing the component of diversity training known as ________ building.

skill

Scientific Solutions, Inc. and BuildIt Corporation occasionally compete with one another in the marketplace. A new business area is emerging that appeals to both firms. However, organizations that will successfully compete in the new business area will need to have a robust laboratory capability as well as an established construction capability. Scientific Solutions has the former, and BuildIt has the latter. Although unusual for two competitors, they negotiate and create a(n) ________. Under the terms of this formal agreement, Scientific Solutions and BuildIt jointly pursue their mutual goals.

strategic alliance

The first component of Oxford Industries' "Stay and Grow with Oxford" program, encouraging networking by minority employees in a rural area, is an example of

support groups.

Petra, engineering manager at Chevrell Corporation, was delighted to hear that her firm had won a big project requiring a lot of engineering—more engineering than her current staff could perform. Before she called the human resources department to enlist their help in identifying candidates to fill new positions, she first engaged in some human resources planning. Therefore, she met with her group leaders to determine

the right number and types of people needed.

Reporting relationships between bosses and subordinates are tied with the ________ dimension of a firm's structure.

vertical

To understand such issues as reporting relationships, authority, responsibility, and related ideas, we need to begin with the ________ of an organization's structure.

vertical dimension

A ________ span of control creates a flat organization.

wide

Surveys show that ________ are the way most job positions get filled.

word-of-mouth recommendations

Thunderbolt Gaming Systems of San Jose, California, operates in a number of related fields, including computer gaming, virtual reality, simulation platforms, and other high-tech applications. In all likelihood, Thunderbolt Gaming Systems is an organization

with a high degree of differentiation.

In a recent experiment, employers were less likely to invite the fictional candidate for an interview when the résumé implied the candidate was a parent-but only if the name was female. This suggests that people make assumptions about ________ that do not apply to other types of job candidates.

women with children

Most jobs today are filled by

word-of-mouth recommendations.

In the weekly managers' meeting, Beatrice confided that one of her employees was struggling with alcoholism and that his condition was affecting his work performance. She said, "I need for his work performance to improve, and we are working with human resources to develop a program to accomplish that. At the same time, I am mindful of the requirements of the ________, including the need to not discriminate against him and recognize that he has the same rights and opportunities as everyone else."

Americans with Disabilities Act

Jordan is a candidate for a research position with Southwestern Fine Chemicals. Though well-qualified for the job, he has a hearing impairment. Despite private concerns about the prospective employee's disability, the manager decides to hire Jordan. In hiring Jordan, the manager must remain compliant with the federal law known as the ________ Act.

Americans with Disabilities Act Amendments

Ricardo is the owner of Mex Magic, a chain of restaurants serving reasonably priced Mexican food with fresh, healthy ingredients. He has discovered that the rising price of avocados and some of the other fresh produce the restaurants use has been driving down profits. Customers have come to expect high-quality ingredients for a low price, and Mex Magic's marketing research has shown that the upscale interior of the stores, along with its great customer service, are a big draw. The feedback has also shown that a large percentage of the customers come with children. If Mex Magic is be truly responsive to its market environment while maximizing profits, Ricardo should

add child-friendly entrees that include fries or chips instead of guacamole.

Robby confided in you, as his management peer, "Three of my best employees are extremely faithful to their religions. One is Muslim; one is Jewish; and one is Catholic. Each wants to take different days off for their religious holidays." You advise him to provide systems accommodation by ________. You know it will create extra work for Robby in scheduling, but that it will be worth it not to lose these three employees.

allowing flexibility

Ideally, the people making the decisions at a company should be those who

are most affected by the issue.

Instead of an ordinary day at their desks, Sam and Laney spent all day in classes. There, they learned about various organizational barriers to effective diversity management, including the myths, stereotypes, and cultural differences that can separate people. Thanks to the skilled instructors—not to mention their own commitment to understanding the material—Sam and Laney came away with a better understanding of corporate culture, requirements for success, and important behaviors that affect opportunities for advancement. The class they attended today involved

awareness building.

Global Beverage Corporation is planning a worldwide celebration on a particular day in July that marks the centennial of the company's founding. However, this has caused a problem in one of its overseas markets, where that day happens to coincide with a solemn national holiday. How should Global Beverage handle the situation?

by allowing its local management team, in consultation with national leaders and other local personnel, to develop plans for an alternative celebration

The Procter & Gamble diversity mission statement "Everyone valued, everyone included, everyone performing at their peak" expresses the fact that diversity

can, if managed well, give an organization a competitive advantage.

Tidewater, Inc., requires its job applicants to take a test that measures their vocabulary and numerical skills. For specific jobs, the company also requires its applicants to perform a sample of the job. Before implementing the tests, the management analyzes how well the test actually correlates and predicts job performance. When Tidewater needed to downsize, the company helped employees who were laid off to get placed in other organizations, and immediate supervisors talked to the employees about the reasons for their dismissal. The type of test that Tidewater utilizes to measure its job applicants' vocabulary and numerical skills is a(n) ________ test.

cognitive-ability

The top management of EatWell, a snack food manufacturer, sits down for an annual meeting. The chairperson, Janelle, wants to create processes that will help the company interact with customers and gather knowledge of their wants, needs, and buying patterns. She also wants to improve internal quality management by using some ideas from Deming's "14 points" theory. The president of the company, Lee, wants to use an approach to management that helps to attain customer satisfaction through tools that deliver high-quality goods. The senior managers put forward the idea that the organization should adopt a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction. When Janelle talks about creating processes that would help the company interact with customers and gather knowledge of their wants, needs, and buying patterns, she is referring to

customer relationship management.

The top management team at Universal Manufacturing Co., Inc., has decided that it needs to close one of its divisions and eliminate a level of middle management in the surviving divisions. This is an example of

downsizing

With the cost of warehouse space and maintaining inventory increasing, Parker has decided to change the operation of his company to a "just-in-time" (JIT) mode, whereby manufacturing is initiated only upon customer order and only in very small lots, minimizing the company's warehouse and inventory costs. However, Parker is nervous about the change because he knows that JIT offers costs savings only when the costs of storing product are greater than the costs of

delivery

With the cost of warehouse space and maintaining inventory increasing, Parker has decided to change the operation of his company to a "just-in-time" (JIT) mode, whereby manufacturing is initiated only upon customer order and only in very small lots, minimizing the company's warehouse and inventory costs. However, Parker is nervous about the change because he knows that JIT offers costs savings only when the costs of storing product are greater than the costs of

delivery.

Asian Americans, women, people with disabilities, immigrants, and gay people are all examples of ________ groups whose members typically share certain values, attitudes, and perspectives.

demographic

Integrating diversity into a corporate mission statement is one way to

demonstrate a commitment to diversity programs on the part of top management.

Subdividing an organization into smaller subunits is known as

departmentalization

Phase two of training involves

designing a training program.

Which of the following is one of the basic functions of a performance appraisal?

developing employee capabilities

A broad term used to refer to all kinds of differences between people in the workforce is

diversity.

Rick received an offer of employment from Colonel Johnson, his potential supervisor at the Department of Defense, contingent upon Rick's successful passing of a ________. When he called Colonel Johnson to ask about this requirement, Colonel Johnson said, "Rick, it is frequently used as part of the employee selection process. Many federal agencies and private U.S. employers use it."

drug test

Three students—Bernardo, Astrid, and Rajiv—are discussing how to improve efficiency in a manufacturing context. Bernardo says that the company must work toward achieving lower costs per unit of production. Rajiv believes that the company should use the same resources to make more related products. Astrid holds that avoiding the costs of growing too large and creating waste will improve efficiency. When he says that the company should use the same resources to make more related products, Rajiv is calling for

economies of scope.

The Bureau of Labor Statistics projects that there will be a short supply of ________ workers in the future.

entry-level

The final stage in the human resources planning process is to

evaluate the activities conducted to ensure that they are producing the desired results.

Structurally, a high-involvement organization is usually

flat and decentralized.

As a manager working directly under the company president, Chloe has been given the assignment of transitioning the firm from a slow-moving bureaucracy to an agile, responsive organization. Chloe knows that the structure an organization adopts to accomplish agility will depend on its strategy, its customers, and its technology. Chloe then turns her attention to the technology changes that could help her organization become more agile. Among the technology changes her boss could use successfully is

flexible manufacturing.

Sam's top two employees, Phil and Sandra, are African American and Hispanic American, respectively. Phil and his wife and Sandra and her husband recently became parents for the first time. Upon reporting back to work after their time off in accordance with the Family and Medical Leave Act, Phil and Sandra independently requested changes to their usual 8-to-5, Monday-Friday work schedules. The changes to their schedules would allow them to handle day care and other needs associated with their newborns. Sam was happy to provide ________ in an effort to retain his very talented employees.

flexible work arrangements

As vice president of human resources at Premier Products Corporation, Pietro enjoys working alongside his peer vice presidents, largely because they all have different skills and all manage different parts of the organization, including research, engineering, production, construction, procurement, and finance. Premier Products Corporation is a(n) ________ organization.

functional

Everyday Fashions Corp. is a clothing manufacturer. It has marketing, production, and finance departments, with a manager who heads each of the departments. Beatrice, the CEO, distributes the various organizational tasks to each manager by assigning authority and responsibility. Each manager has ten subordinates who are required to report to him or her. Each department works on its set of tasks in the organization. Beatrice is the top manager, followed by the department heads, and lastly the supervisors. All the managers are accountable to Beatrice alone. Everyday Fashions Corp. utilizes the ________ departmentalization model.

functional model

Lawrence and Lorsch found that highly differentiated firms were successful if they had ________ levels of integration.

high

Corporate attitudes toward diversity programs can be summed up by saying that companies

initiated them to prevent discrimination, but now see them as a way to grow their pool of talent and their customer base.

The top management of EatWell, a snack food manufacturer, sits down for an annual meeting. The chairperson, Janelle, wants to create processes that will help the company interact with customers and gather knowledge of their wants, needs, and buying patterns. She also wants to improve internal quality management by using some ideas from Deming's "14 points" theory. The president of the company, Lee, wants to use an approach to management that helps to attain customer satisfaction through tools that deliver high-quality goods. The senior managers put forward the idea that the organization should adopt a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction. Which of the following is a point from Deming's "14 points" theory that the company can use to improve internal quality management?

institute a program of education and retraining

Gloria manages a large chemical plant that manufactures a few specialty products for the roofing industry. As a ________ operation, the plant manufactures products in large volumes but with little variety. Production is not continuous but is standardized. Gloria manages the plant in a formal and hierarchical manner, and most major decisions are made by Gloria, in a centralized fashion.

large batch

An organization that creates scale economies and economies of scope, which leads to advantages such as lower operating costs, greater purchasing power, and easier access to capital is likely to be characterized by

large size.

Ahmed's job with a communication company involves maintaining the relationship between it and the community. This involves interacting with local organizations to find those who are unemployed and actively seeking work in order to assist them by providing phone cards for use in their job search. In this scenario, Ahmed performs the role of a(n)

liaison.

Andre is a new product designer for a restaurant supply company. Andre therefore works in a ________ department.

line

The movement of resources into the organization and products from the organization to its customers is called

logistics.

In a decentralized organization, more of the decisions are made by the

lower levels of the organization.

Affirmative action is not to be confused with ________, which means moving beyond legislated mandates to embrace a proactive business philosophy that values differences positively.

managing diversity

Which of the following is one of the concerns of human resources managers?

managing employee layoffs

Goal! Sportswear, a maker of clothing for soccer players, buys textiles made in South Asia, which are then sewn into jerseys, shorts, and other items of sportswear at factories in East Asia. Recently, Darius, the company president, has received a large volume of negative emails from customers concerned with allegations of unfair labor practices at these facilities, and therefore the company is reviewing its entire process. Darius has appointed Millie, Avi, and Asher, three company managers, to assess the company's choices as to textile suppliers and production facilities and to examine what the customers—both amateur and professional soccer players—are looking for in the company's products. When Asher considers the players' requirements, the part of the value chain is he most likely looking at is

marketing and sales.

Whole Earth Grain Corp. has a production, finance, and accounts team. The company has two basic categories that are departmentalized into bread and flour divisions. Each of its employees has to report to two bosses—a functional manager and a divisional manager. Whole Earth Grain Corp. is an example of a ________ organization.

matrix

Theo states that in his workplace there are few minority employees and most of them have low-status jobs. Theo's place of work, where there are few minority employees and most of them have low-status jobs, is most likely a ________ organization.

monolithic

Theo, Diana, and Teddy, who work for different organizations, are comparing the diversity makeup of their respective companies. Theo states that in his workplace there are few minority employees and most of them have low-status jobs. In contrast, Diana states that her company values diversity and seeks to fully integrate gender, racial, and minority group members, both formally and informally. Finally, Teddy states that his organization also has a diverse workforce and that it uses affirmative action to manage it; however, he says that most minority employees are placed in similar job positions. Theo's place of work, where there are few minority employees and most of them have low-status jobs, is most likely a ________ organization.

monolithic

Tidewater, Inc., requires its job applicants to take a test that measures their vocabulary and numerical skills. For specific jobs, the company also requires its applicants to perform a sample of the job. Before implementing the tests, the management analyzes how well the test actually correlates and predicts job performance. When Tidewater needed to downsize, the company helped employees who were laid off to get placed in other organizations, and immediate supervisors talked to the employees about the reasons for their dismissal. When the job applicants for specific jobs are asked to execute a sample of the job, the company is utilizing a(n) ________ test.

performance

Happy Home Consultants is a growing company that helps city homeowners tackle a variety of home improvements. It plans to expand its business to work with homeowners in several nearby suburbs and to add personnel to help negotiate favorable pricing with local hardware stores for equipment and building supplies. The human resources (HR) department compared the company's current staffing with the number and type of employees the company would need to carry out its business plans. The department also looked into how to obtain new employees. It concluded that the company would need to hire eight new handymen and a contractor while retaining all its current employees. The department gained approval to begin recruiting workers and to revise the pay system. Now the HR department is beginning a formal process to evaluate how well its plans for recruitment and staff retention are going. Which of the following stages is exemplified when the HR department evaluated the amount and type of employees that should be hired?

planning

Which of the following are the three stages of the human resources planning process?

planning, programming, and evaluating

Investing in information systems and creating horizontal relationships are techniques that make it possible for an organization to

process more information.

Happy Home Consultants is a growing company that helps city homeowners tackle a variety of home improvements. It plans to expand its business to work with homeowners in several nearby suburbs and to add personnel to help negotiate favorable pricing with local hardware stores for equipment and building supplies. The human resources (HR) department compared the company's current staffing with the number and type of employees the company would need to carry out its business plans. The department also looked into how to obtain new employees. It concluded that the company would need to hire eight new handymen and a contractor while retaining all its current employees. The department gained approval to begin recruiting workers and to revise the pay system. Now the HR department is beginning a formal process to evaluate how well its plans for recruitment and staff retention are going. Which of the following stages of the HR planning process was the HR department involved in when it implemented recruitment and pay-system revisions?

programming

When it comes to prospects for employment, people with degrees in ________ are in especially high demand.

science and technology

In some corporations, one person holds all three positions of CEO, chair of the board of directors, and president, but it is more common for the CEO to

serve also as either chair of the board or president.

The termination interview

should be conducted by the immediate superior.

The top management of EatWell, a snack food manufacturer, sits down for an annual meeting. The chairperson, Janelle, wants to create processes that will help the company interact with customers and gather knowledge of their wants, needs, and buying patterns. She also wants to improve internal quality management by using some ideas from Deming's "14 points" theory. The president of the company, Lee, wants to use an approach to management that helps to attain customer satisfaction through tools that deliver high-quality goods. The senior managers put forward the idea that the organization should adopt a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction. In order to fulfill senior management's aim of adopting a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction, the company might consider a quality initiative such as

six sigma

The top management of EatWell, a snack food manufacturer, sits down for an annual meeting. The chairperson, Janelle, wants to create processes that will help the company interact with customers and gather knowledge of their wants, needs, and buying patterns. She also wants to improve internal quality management by using some ideas from Deming's "14 points" theory. The president of the company, Lee, wants to use an approach to management that helps to attain customer satisfaction through tools that deliver high-quality goods. The senior managers put forward the idea that the organization should adopt a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction. In order to fulfill senior management's aim of adopting a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction, the company might consider a quality initiative such as

six sigma.

Division of labor is closely related to the concept of

specialization

Anthony and Roberto are employed at the same company and often work on the same products. However, they are assigned to separate units, and they perform very specific, different jobs that contribute to the larger task. This is an example of

specialization.

PowerSounds Inc. is a manufacturer of audio equipment. The corporation has production, marketing, accounting, and finance departments. They have a department that makes speakers, turntables, and accessories for professional DJs, and a department that produces equipment for home use. Marlena works in the production department manufacturing speaker components. She reports to the production manager and her project manager. Emmanuel works in the accounting department and also manages public relations. The organization requires all the employees to wear the corporation's T-shirt as part of the uniform. There are also specific procedures that the employees must follow while manufacturing the instruments. It can be inferred that Emmanuel is working in a ________ department.

staff

Hiroki is a talented manager, but never displayed a particular aptitude for handling numbers; therefore, it surprised him when a supervisor recommended him for a project that involved an understanding of accounting practices. When he asked the boss why she had recommended him, she said "Well, you know, you're good with numbers, so I figure it'll be easy for you to pick up the rest." Then Hiroki understood what had happened: because he was Asian American, she assumed that he would be good at math. Though this might seem like a compliment, it was actually an example of

stereotyping.

Recognizing religious holidays, differing modes of dress, and dietary restrictions as well as allowing flexible scheduling are all ways to improve employee retention that may appeal to diverse employees. These types of efforts are referred to as

systems accommodation.

Narrow spans of control build ________ organizations.

tall

Tidewater, Inc., requires its job applicants to take a test that measures their vocabulary and numerical skills. For specific jobs, the company also requires its applicants to perform a sample of the job. Before implementing the tests, the management analyzes how well the test actually correlates and predicts job performance. When Tidewater needed to downsize, the company helped employees who were laid off to get placed in other organizations, and immediate supervisors talked to the employees about the reasons for their dismissal. When Tidewater needed to downsize, the dismissed employees' immediate supervisors discussed the need for downsizing with them. This is an example of a(n)

termination interview.

3. Several employees who qualify for overtime are not being paid overtime rates. In statement 3, which of the following laws is the organization most likely violating?

the Fair Labor Standards Act

In flexible factories, scheduling decisions are made by

the people on the shop floor doing the work.

Delivery drivers at Atalanta Parcel Service formed a union in response to what they consider unfair practices at Atalanta, including lack of overtime pay. They negotiate a contract, which specifies that the workers must receive time and a half pay for working holidays and weekends. Two weeks into the winter holiday season, their busiest time of the year, the workers receive bonus checks in addition to their regular paychecks. Their paychecks do not reflect the new overtime pay, but the management claims that the amount of the bonus checks makes up the difference. The workers counter that they are owed the overtime pay they have negotiated in addition to the bonus checks. Management claims that the contract specifies that the new overtime pay rule begins following the holiday season. However, vague wording in the contract makes this unclear, leading to a heated dispute between workers and management. Atalanta's management knows that the company may never recover if it fails to deliver packages as promised during the holiday season, but they do not want to pay for the extra overtime that will occur. What is their best option?

to hire Jacquelyn, an arbitrator, to help resolve the dispute with the workers

The top management of EatWell, a snack food manufacturer, sits down for an annual meeting. The chairperson, Janelle, wants to create processes that will help the company interact with customers and gather knowledge of their wants, needs, and buying patterns. She also wants to improve internal quality management by using some ideas from Deming's "14 points" theory. The president of the company, Lee, wants to use an approach to management that helps to attain customer satisfaction through tools that deliver high-quality goods. The senior managers put forward the idea that the organization should adopt a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction. When Lee talks about an approach to management that helps to attain customer satisfaction through tools that deliver high-quality goods, he is referring to

total quality management.

Everyday Fashions Corp. is a clothing manufacturer. It has marketing, production, and finance departments, with a manager who heads each of the departments. Beatrice, the CEO, distributes the various organizational tasks to each manager by assigning authority and responsibility. Each manager has ten subordinates who are required to report to him or her. Each department works on its set of tasks in the organization. Beatrice is the top manager, followed by the department heads, and lastly the supervisors. All the managers are accountable to Beatrice alone. All managers in Everyday Fashions Corp. are required to report to the CEO alone. This is an example of an organization following

unity of command.