A Beginner's Guide to Quicktexts

`luk

--Email signature-- If you have any other questions, please email or call us. Thanks, (Hours of operation)

`info

According to your tracking number, {CARRIER-AP} needs more information from you in order to deliver your package. You'll need to contact them and refer to the tracking number {TRACKING-AP}. Please contact them as soon as possible to avoid the package being returned to us and not getting to you. Thanks!

`wrong

First and foremost we want to apologize to you because we clearly made the mistake with your order. I want to assure you that VMInnovations will get this taken care of immediately. The following steps will get this resolved right away. 1) FedEx will email you a return shipping label to cover the cost of shipping that item back to us at no cost. -This will be available to print off for 2 weeks after you receive the email and can only be opened twice. Note that once the label is generated, you only have 5 days to reopen and use the label. -You can also use the barcode from the email to have this printed at a FedEx office. They will scan this barcode from your mobile phone. 2) As soon the item is in their possession, we will be able to ship out the correct item for you right away. If something happens and the FedEx label expires or gets opened too many times please contact us and we would be happy to resend that to you.

`misdelrep

I am so sorry for the delay in your item arriving! We are just as bummed about you not getting your item as you are. At this time the carrier is unable to confirm delivery of your item. Would you be interested in a reshipment of the order at no cost? Please let us know how you would like to proceed.

`swimline

I am so sorry you are having problems with your Swimline product. We are happy to assist you in getting this resolved. We will ask that you respond to this email with pictures of the damage for us to continue with the warranty procedure. Once we receive these pictures will get you a replacement shipped out right away. Please let us know if you have any additional questions.

`lost

I am so sorry you have not received your order. It was confirmed by the carrier that your package was not delivered properly. At this time we are happy to reship your order. Please let us know how you would like to proceed.

`poulan

I am so sorry your item isn't working properly. Under the manufacturer product guarantee for your item, you are able to have your item serviced for free. Their service centers cover repairs, adjustments, troubleshooting, and parts locally so you do not have to return the product. Warranty work is 100% covered by the manufacturer. Here is the closest service center near you: {Enterservicecenter} If you want to see other service centers in your area, you can check out the service center locator here: http://www.poulanpro.com/service-locator/ If you want to contact Poulan directly, they can be reached at 800-554-6723. 1. Make sure to provide them with your proof of purchase (we just emailed this to you as an attachment) 2. Make sure to tell them you purchased this from ""VMInnovations"", our authorized dealer name 3. If the service center tries to charge you, let us know before you authorize charges or repairs Prior to going to the service center though, please feel free to check out a few troubleshooting blogs that we have created on our website to cover easy fixes other customers have contacted us about! http://blog.vminnovations.com/troubleshooting/power-tools-starting-guide/ http://blog.vminnovations.com/category/power-tool-help/chainsaws/ If your issue still remains or if you are not comfortable with contacting the service center, please let us know and we will make sure you are taken care of!

`tracer

I am sorry that the tracking number isn't updating properly, we aren't quite sure what the cause of this is. I will go ahead and contact (Carrier) to open a tracer investigation on your package to see if they can locate this for us and provide an update. Generally, they ask for 48 hours to investigate this, but I'll contact you as soon as possible with any updates provided from (Carrier). If you would like to get in touch with the carrier at any point and time, you're welcome to call (auto generated) with your tracking number (auto generated), to receive updates directly from them.

`manpart

I am sorry that this part was {NOT_INCLUDED_OR_DAMAGED} upon arrival. We have submitted a part request to the supplier and should have a response within the next 48 to 72 business hours. As soon as they get back to us, we will make sure to reach out to you! I hope you have a great day!

`intpart

I am sorry that this part was {NOT_INCLUDED_OR_DAMAGED} upon arrival. We have submitted a request to our parts department and should have a response within the next 48 to 72 business hours. As soon as they get back to us, we will make sure to reach out to you! I hope you have a great day!

`moultriew

I am sorry that you are having trouble with your item. This should be an easy issue to fix. Moultrie, the manufacturer, recommends customers contact them directly for any technical questions or issues regarding their products under warranty because they can fix them quick and easily. Typically through Moultrie, the first line of resolving an issue is through troubleshooting as most issues can be quickly resolved this way. However, They will send you parts or replace your item under their full warranty. You can reach their customer service at 800-653-3334 or go to their direct website http://www.moultriefeeders.com/contact-us to send an email and they can assist you right away! We have sent you a proof of purchase by email so you have a receipt, showing you purchased this from an authorized Moultrie dealer. Please let us know if you need additional help or if the manufacturer is unable to solve your problem quickly.

`mbestway

I am sorry that you are not able to use your item yet. This should be an easy issue to fix. Bestway, the manufacturer, recommends customers contact them directly for any technical questions or issues regarding their products because they can fix them quick and easily. Bestway will be able to send you parts (once they confirm they are included and available) or replace your item under their full warranty. You can reach their customer service at 1-855-838-3888 or go to their direct website http://bestway-northamerica.com/ and click on the "Contact" button to send an email and they can assist you right away. We have sent you a proof of purchase by email so you have a receipt, showing you purchased this from an authorized Bestway dealer. {MakeSureToEmailInvoice} Please let us know if you need additional help or if the manufacturer is unable to solve your problem quickly.

`mrazor

I am sorry that you are not able to use your item yet. This should be an easy issue to fix. Razor, the manufacturer, recommends customers contact them directly for any technical questions or issues regarding their products because they can fix them quick and easily. They will send you parts or replace your item under their full warranty. You can reach their customer service at 866-467-2967 (also listed on the box) or go to their direct website (www.razor.com) and click on customer care to contact them. Razor will just ask for the 19 digit bar code # from the item (always on box and on the charger if it's electric). We have sent you a proof of purchase by email so you have a receipt, showing you purchased this from an authorized Razor dealer. {MakeSureToSendINVOICE}

`vcap

I am sorry to hear that you are having issues charging your new VM Audio capacitor. Let's see if we can get this figured out! Here are a few tips outlined to help you troubleshoot this issue. 1) How to use the resistor. The resistor is designed so the capacitor can slowly get an initial charge before hooking it up to your system. This way your system does not try to send it too much power at once which could cause issues with your system's electrical system. You can either place the resistor where your inline fuse is normally located or by just connecting directly between the capacitor and the wire. Make sure that you use this resistor in the charging process. (BE CAREFUL: The resistor will get hot to touch when charging.) 2) The capacitor reads "Lo" after charging for some time. If your capacitor still shows "Lo" after 5 minutes, you can check the actual voltage with a multimeter. If charged properly, it should read between 12 and 14 volts. If the voltage is still reading under 12v, your capacitor may be defective. 3) The capacitor will not hold its charge. This could be due to an issue with the ground wire on the capacitor. After charging the capacitor, hook up the capacitor to your car's audio system. Recheck the ground and power connections on the capacitor if it already hooked up to see if one has come loose. 4) The capacitor display stays on after vehicle is shut off. When a vehicle is shut off, the display will draw current from the capacitor until the capacitor is completely drained. The battery will be protected because of this. When the vehicle is started again, the capacitor will fully charge itself again.

`speaker

I am sorry to hear that you are having issues with your car speakers, but we will get you taken care of. First, we want to provide you with some simple ways to troubleshoot common car speaker issues, as we've found these to be very helpful in fixing the problem you're experiencing! Here are a couple simple ways to troubleshoot this issue: 1) Check Speaker Wires. Inspect the speaker wires from the receiver to the speakers and look for damage or loose connections. Ensure the speaker wires are firmly connected on both ends. Make sure the insulation is adequately stripped on both ends of the wires and they are inserted far enough to make good contact with the speaker connectors. 2) Check Speakers. Try connecting another speaker to the receiver and test the system. You can also switch out the speaker you're having problems with for one you know is working right to see if you get the same problem. This will help tell you if in fact the problem is with the speaker, a possible installation issue, bad speaker wire, or a bad receiver. 3) Check the Source Component(s). Try changing the source component(s) to see if you get the same results. You can switch from CD player, to mp3 player, to AM/FM tuner, etc and back to see if you get the same results from the receiver or out of the speaker(s) itself. 4) Checking for blown speakers: Listen closely to the speaker. You can use the fader system controls on the head unit of your car stereo to help isolate the speaker(s) that you think may be blown. A blown speaker may produce somewhat normal sounds at lower volumes, but will likely become more and more distorted the louder that the system is designed to go. Therefore, you should listen to the speaker at a range of different volumes to determine if the distortion remains constant or if it seems to worsen. For additional help with troubleshooting, we would also suggest contacting a local installer or the manufacturer. If you're having problems with multiple car speakers that you have purchased, it's possible, but rather unlikely that they are all defective. In most cases that we've seen, this issue would point more towards something else in the setup, such as a possible installation, speaker wire, or a receiver/amplifier issue. However, if you have any other questions or have in fact found your speakers to be defective, please respond to this message or call us to let us know what you found out, and we'll get you taken care of!

`sub

I am sorry to hear that you are having issues with your {ENTERNAMEOFITEM}, but we will get you taken care of. First, we want to make sure we can identify the issue, so we can figure out the best way to get this resolved for you. Here are a couple simple ways to troubleshoot this issue: If you've gotten absolutely NO sound out of your subwoofer, see steps 1-3 first. Otherwise, you can skip to step 4 to test if your subwoofer is blown or not. 1) Check all fuses (under the car hood and on the amplifier). Any number of these could have blown so be sure to check them all. 2) Make sure that your amplifier protection light is NOT on. Usually a red or orange LED will indicate that it is in protect mode. If your amplifier protection light is on, most likely this is the reason you're having issues with your subwoofer. 3) Check your ground wire. If there is even a small piece of dirt or paint between the ground wire and bare metal that it is grounded to, this could be causing the issue. Make sure to brush away all paint and dirt from this area. 4) If you have a DMM (Digital Multimeter) a. Carefully take the subwoofer out of the enclosure and measure the impedance of the voice coils. b. Make sure nothing is touching the cone and that you are not outside, as you do not want outside air to cause the cone to move. c. Unhook the wires, put the positive lead in the positive terminal and negative lead in the negative terminal, and set your DMM to ohms. d. Each subwoofer will have its own specific ohms reading (2 or 4 ohms). If the ohms reading stabilizes around the subwoofers rating (2 or 4 ohms), this is a good indication that your subwoofer is still good. The reading will probably not match 2 or 4 ohms exactly, but it should be close. e. If the reading fluctuates wildly or is far below expectation, the subwoofer will need to be replaced. 5) Physical Inspection a. A functioning subwoofer has suspension that allows for movement b. Carefully and gently push down on both sides of the subwoofer cone at the same time. c. If the cone is locked in place and you physically can't push it, you know the subwoofer is blown d. If the cone moves, listen for rubbing or scratching noises. This is indication the subwoofer may be blown. If neither of these are the issue, this could be an issue somewhere else in the audio setup. Please check the following: a. Please check to make sure that your RCA's are getting signal to your amplifier. b. Please turn your gain and bass boost down to lower than ½ to see if that helps your issue. c. If you have another amplifier or subwoofer, try out a different one to see if you are getting the same effect. d. Check all wiring and grounds to make sure that there are no shorts going to the subwoofers.

`carb

I am sorry you are having issues with your equipment. It sounds to us like the carburetor may need adjusted. A carburetor adjustment is commonly needed as it is affected by the climate and other environmental factors. We have created a helpful step by step guide to assist you with making that adjustment: Below is a safe and secure link to that carburetor adjustment help guide. Just copy/paste the link into your web browser search bar to view them: https://docs.google.com/document/d/1B5iEk0uCo9XGgqdOFyWRLkSwpFkhP3ycR6RlScjTBSo/edit?usp=sharing If you have any other questions or are still having problems getting your equipment started after reviewing this information, we do have some additional options to take care of this quickly for you. Under the manufacturer product guarantee, you're able to have your item serviced for free. Their service centers cover repairs, adjustments, troubleshooting, and parts locally so you do not have to return the product. Here is the closest service center near you: {Enterservicecenter} If you want to see other service centers in your area, you can also check out the service center locator on the manufacturers direct website. {MakeSureToEmailInvoice} 1. Make sure to provide them with your proof of purchase (we just emailed this to you as an attachment) 2. Make sure to tell them you purchased this from "VMInnovations", our authorized dealer name 3. If the service center tries to charge you, let us know before you authorize charges or repairs *Warranty work should be 100% covered by the manufacturer. We also created a few troubleshooting blogs on our website to cover easy fixes other customers have contacted us about so hopefully these help! Power Tools: http://blog.vminnovations.com/power-tool-help/power-tools-starting-guide/ Chainsaws: http://blog.vminnovations.com/category/power-tool-help/chainsaws/ If these options do not help or have any questions, please email or call us, as we want to make sure you're taken care of.

`norec

I am very sorry that you haven't received your package yet. I did some initial investigating into what is happening and found that this package has been delivered. This is verified by your tracking number through FedEx Ground. First things first, FedEx Ground and I both recommend checking around your property, on the front porch, by the garage, underneath bushes, or any other doors, etc. as the delivery driver could've delivered your item there. Please also reach-out to your neighbors as well, just in case they may have signed for, received, or even saw the delivery take place. If you live in an apartment complex your package may have been delivered to the main office or a parcel locker, so please be sure to check there as well. Once you have looked in those areas for the package, can you please confirm your shipping address? I want to make sure that the address in our system is correct. Again, I am so sorry that you have not yet received the item but we have high hopes that this information will be helpful. Please check with your neighbors and around your property for the package and if you are still unable to find the package respond to this email with confirmation of your shipping address.

`confadd

I am very sorry you have not received your purchase yet. Can you please confirm your shipping address? I want to make sure the address we have is correct so that we can investigate this for you. Thank you!

`format

I apologize as we are needing you to provide us your full email address to continue. To avoid the marketplace from blocking it, can you please provide it in this format: help (at) vminnovations (dot) com.

`dis

I apologize for the inconvenience and confusion. Our system uses two different programs to process the actual payment of the item and for invoicing. Your payment had the discount applied to it, but your invoice will not reflect the discount as the program does not recognize the discount. Again, I apologize for the confusion, but you were only charged for the price with the discount taken off first.

`kkpart

I apologize for the inconvenience and that you are having trouble with the item. This should be an easy issue to fix. KidKraft, the manufacturer of this item, is very easy to work with and recommends customer contact them directly for any issues regarding their products under warranty because they can fix them quick and easily. They are able to properly diagnose the problem and send you any parts that are missing, damaged, or defective. For quick requests on any parts, you can reach their customer service at 800.933.0771 for assistance on your problem! Kidkraft is also extremely helpful in helping with assembly via phone. You will need to have the following information available for customer service so they can process your part request. Batch Code: It is a code 11-14 digits long found on the bottom or back of your item Number of the piece you need: The pieces are labeled by number in the instructions/manual We have also sent you a proof of purchase by email so you have a receipt, showing you purchased this from an authorized Kidkraft dealer. Please let us know if you need additional help or if the manufacturer is unable to solve your problem quickly.

`dns

I apologize for the inconvenience, but we're unable to ship this item to your location. If you'd like to work with a mail forwarding company, we can ship the item to the mail forwarding center and they'll then ship it to you directly. If you opt to use a mail forwarding service, you will need to update your shipping address to their location, as we can only ship to the verified address associated with your account and within the Continental 48 United States. Reply back to us with your preferred mail forwarding service's address if you choose this route. Below are 5 mail forwarding companies that might work for you. We encourage you to investigate your options thoroughly, and choose a service that best fits your needs: Bongo International US Global Mail USA 2 Me Borderlinx Access USA We appreciate your business, and hope this information helps you complete your order. Please let us know if there is anything else we can do for you.

`intret

I apologize for the inconvenience. At this time we are unable to send a shipping label to you due to your address being outside of the 48 US continental states. For this situation we do ask that you cover the cost to ship this item back to us. Once we receive your return back into our warehouse we will get you refunded the sale amount back to the original form of payment.

`taxref

I apologize for the miscommunication! You are receiving a full refund. The sales tax is collected and refunded directly by {MARKETPLACE_NAME}, but your refund will appear as one transaction for the full price you paid. You should see this credited to your original method of payment in 1 - 3 business days.

`blendtec

I apologize you are having issues with your blender at this time. Below are some common problems and solutions that we have run into on these units. If none of these troubleshooting options help or solve the problem please let us know (866-639-9320) and we can get that unit exchanged or replaced for you! BLENDER MOTOR WILL NOT TURN ON If the blender motor will not turn on, try the following: • Make sure the main power switch on the back lower-right corner is turned ON. • Check your house circuit breaker switch or fuse to make sure it is set to the ON position. • Unplug the power cord from the wall receptacle, wait 5 seconds, then plug power cord back in. • Determine if the Liquid Crystal Display (LCD) is lit. An absence of a lit LCD indicates a lack of power to the unit. • Remove the blender jar from the blender motor and check to make sure the blade turns freely while unattached to the motor. If the blade does not move freely the problem may be the jar, not the motor. Check the jar by turning the shaft by hand to see if it rotates easily. Look at the LCD: • A reading of "OVERTEMP" indicates that the motor is overheating. The blender has been disabled until the unit cools to operating temperatures. Turn off and unplug the unit. Allow it to cool for at least 20 minutes. • A reading of "OVERLOAD" indicates an overload on the motor. Turn off and unplug the unit. Check the blender jar for blockage and clear if necessary. Plug in the unit and turn the blender on again to clear the overload condition. If overload condition re-occurs, contact your Blendtec service agent. • BLADE STOPS: If the overload condition stops the blender, remove the blender jar and carefully check for blockage of the blade. If no blockage is found, replace jar and use the Pulse button on the touch pad to quickly pulse the blade through the mixture. Once the blade spins freely a programmed button may be used. NOISE LEVEL CHANGES If the blender noise level has increased significantly from original levels, determine whether the sound is coming from the blender motor or jar. • Blender Motor: Check to see if the excess noise is coming from the blender base. Remove the jar and press cycle number two or three. Listen to the motor sound without a jar attached. If it is excessively noisy contact your Blendtec service center. • Jar: Check to see if the excess noise is coming from the jar. Place the jar back on the motor. Run the motor for a few seconds using the Pulse button. If you have more than one jar, test a different jar to determine whether the sound changes as different jars are used. If a jar is excessively noisy, or if the blade assembly seems loose or sounds "gravelly" when turned by hand, contact your Blendtec service center. BLENDED TEXTURE UNSATISFACTORY If the blended texture of product is lumpy or uneven, do the following: • Ensure the mixture is not cavitating during the cycle. Cavitation is a condition in which the blender blade spins freely in an air pocket within the drink mix because the mix is too cold or too solid. This problem can be corrected by increasing the mix temperature by reducing ice, increasing liquid and/or ensuring that the frozen ingredients used in the recipe are never colder than 10 degrees Fahrenheit (-12 degrees Celsius). • Increase cycle time. If the drink is mixing well but has not had enough time for complete blending, try a longer cycle or touch and hold the "Pulse" button for required extra blending time. If none of these options solve the problem for you please let us know so we can proceed with either another option or a return of that unit!

`partref2

I completely understand where you are coming from. However, if you want to reconsider we are more than happy to give you a ${AMOUNT} partial refund for the hassle. This is no way to defer you from returning it, which we are more than happy to do. If you still prefer an exchange, we are more than happy to email you the return instructions right away.

`oosref

I do apologize that we did not notice this sooner, but we are out of stock of this item. I have requested your full refund. Please allow 1-2 business days for the refund to show on your original method of payment (credit card, PayPal, or bank account).

`refnoship

I do apologize, but this item has encountered a listing error for pricing. I have requested your full refund immediately. Please allow 1-2 business days for the refund to show on your original method of payment (ie. credit card, PayPal or bank account).

`hold

I have contacted FedEx for you and requested to have this held locally for a pick up. We will be in contact with you once the carrier confirms or denies the request. If confirmed, you will need to contact FedEx at 1-800-GOFEDEX (1-800-463-3339) prior to picking up your item to make sure it is ready for you to pick up. You will need to have the following information available at the time of pick up as well: Drivers License Tracking Number

`mintex

I know how frustrating it can be when your product doesn't work. I have a quick and easy solution that will resolve this for you. Included with your product is a full Intex warranty program. Under this warranty, Intex will send you parts or replace your item at no cost to you. To start this process or for any technical questions, you can reach Intex customer service at 800-234-6839, and dial extension 4 for their warranty line. Intex will provide you with a personal claim number, but first they will ask you a few questions about the problem you're experiencing so it's best to have the product next to you. You can also contact Intex via email here: http://www.intexcorp.com/contacts/. Please note Intex may need to speak with you so it is best to call for the easiest and fastest service! I have also emailed you a proof of purchase (receipt) to provide Intex, showing you purchased this from an authorized Intex dealer. Let me know if you need any help getting that receipt to Intex! {MakeSureToEmailTheInvoice} If you have any other questions or are experiencing any further problems, please email or call our Customer Experience team, as we want to make sure you're taken care of.

`cintex

I know how frustrating it can be when your product doesn't work. I have a quick and easy solution that will resolve this for you. Your item includes a great warranty with the manufacturer, Intex. I have forwarded a detailed description of the problem you're having and filed a contact request with Intex to start the process. A representative from Intex will reach out to assist you further in the next 48-72 business hours. I have also emailed you the invoice for your convenience. When Intex emails you, they will give you instructions on providing them your purchase invoice to start the warranty process. Double check your junk or spam folder in case you don't see that response from Intex. If you have any questions or concerns, please let us know!

`aquabot

I sincerely apologize that you are having issues with your Aquabot product, but I have a solution to take care of this quickly and easily for you. Included with your product is a {INSERT WARRANTY INFO} Aquabot warranty program. Under this warranty, Aquabot will send you parts or replace your item at no cost to you. To start this process or for any technical questions, you can reach Aquabot customer service at 1-800-845-4856. Aquabot will provide you with a personal claim number, but first they will ask you a few questions about the problem you're experiencing so it's best to have the product next to you. You can also contact Aquabot via their website http://www.aquabot.com/support/ Returns Please note that Aquabot may need to speak with you so it is best to call for the easiest and fastest service! If you run into any issues, please let us know!

`vmoosrep

I was checking into why your item has not shipped out yet and I was informed that it is actually out of stock. I apologize that we did not notice sooner. We do have one option that we can recommend as an exchange that should be very similar at no extra cost: Would you like to look for something else on our website or would you like us to refund you? Here is a link to other similar products we carry as well: I apologize for any inconvenience this may cause you. If you do find something else, whether now, or in the future, we would be more than happy to work with you on pricing. If you choose to go the refund route because you do not find anything we will refund you in full and also give you additional store credit that you can use at anytime in the future. You may have already been emailed the tracking information indicating that the item has been shipped. Once the label is printed, you are automatically emailed with the tracking information. After the label is printed the item is then pulled from our inventory. This is when it was noticed your item was out of stock.

`vmoosnorep

I was checking into why your item has not shipped out yet and I was informed that it is actually out of stock. I apologize that we did not notice sooner. Would you like to look for something else on our website or would you like us to refund you? We would be willing to send an alternate item that costs up to ${AMOUNT} more than the original item. http://www.vminnovations.com I apologize for any inconvenience this may cause you. If you would rather us refund your payment we can do that. The ${AMOUNT} store credit will remain in your account and can be used at any point. You may have already been emailed the tracking information indicating that the item has been shipped. Once the label is printed, you are automatically emailed with the tracking information. After the label is printed the item is then pulled from our inventory. This is when it was noticed your item was out of stock.

`noup

I was looking into your order and noticed a processing error occurred while finalizing your shipment. We'll reprocess it and have your items shipped right away.

`ntps

I was peeking over your order, and I noticed that you are not from the Continental 48 States where the item ships to. I'm sorry if there was any confusion, but this item does not ship to your location without an additional charge. We are not sure why eBay would allow you to complete the transaction for this item, but if you know someone with a PayPal address in the United States, we can ship it there for free and then you can ship it from their location to you. The good news is that we are able to ship it to your location directly, but the shipping cost is ${enterdollaramount}. To make a payment, login to PayPal, go to the Send Money option tab, and send your payment to [email protected]. Please email us the PayPal Transaction ID and PayPal email address you used when you have completed the payment.

`gsp

I would like to apologize for any confusion. Your order is a part of the brand new global shipping program with eBay! 1) The package is first shipped to eBay's international sorting facility in Erlanger, KY. You will see your first tracking number be delivered there first. 2) After the package is sorted, eBay will forward you the new tracking number which will be delivered to you.

`npcan

I'd be happy to cancel this order for you. eBay has a process that automatically closes cases within a few days after not receiving payments, so we will just let it go through this process. We do want to inform you that when a payment is not received for an item, eBay will record the unpaid item on your account, which can lead to future restrictions on your eBay account. eBay asks that if you have any questions or concerns regarding the unpaid item that you contact them. As the seller, we can't remove the unpaid item from your account. You can reach them at http://pages.ebay.com/help/account/contact-customer-support.html You may continue to receive payment request emails from us but disregard them; we will consider the order closed and allow eBay to close it in the next few days.

`manrma

I'm happy to take care of you. Your RMA number is {ENTERRMAHERE}. Follow these simple instructions: 1. Package item in original box including all parts (please do not include packing peanuts) and please write the RMA # on the box. 2. Ship the item back to: VM Innovations ATTN: Returns (your RMA number) 1000 W Commerce Lincoln, NE 68521 When items are returned, they are checked in one at a time. A member of our VMInnovations Returns team will email you when your return is back in our arms and processed.

`cb

I'm incredibly sorry to hear that you haven't received your order. I looked into this, and the shipping company has confirmed your package was delivered on {insert date} to the address you provided when the order was created. In order to resolve this situation as quickly as possible, I recommend you reach out to your credit card company and initiate a claim for "goods not received." They'll review your available options, which may include full reimbursement for the order price. Fortunately, most banks and credit card companies provide buyer's protection that covers situations like this. In the meantime, if you'd like to place another order for this item, I'd be happy to offer you a discounted price of ${insert discounted price}.

`dit

I'm reaching out regarding your recent order with us. I just received a note that your shipment has unfortunately been damaged in transit. I'm more than happy to ship a replacement for you if you'd still like this item. If not, I'll issue a refund directly to the card you used to place the order. My apologies for the inconvenience. Please let me know your preference, and we'll get this sorted right away.

`cbe

I'm really sorry for how frustrating this has been. We have two routes we can take to try and get this solved. 1) Recommended: The quickest option is for you to dispute the charge with your payment provider. 2) Alternative: I can reach out to the shipping carrier on your behalf and request that they conduct a driver investigation. Here's what that means: The driver will return to the original point of delivery and determine if an incorrect or correct delivery took place. This can take 4-5 days to schedule and sort out. The carrier will contact you once this is done. I'd like to let you know that these investigations commonly result in a correct delivery confirmation, which does prevent us from taking any further action on our part. Please let me know how you'd like to proceed.

`prime

I'm so sorry for the inconvenience, but since this order couldn't have been fulfilled within Amazon Prime requirements we had to cancel the order. If you would still like the item, I recommend making a purchase again without using Prime. This item will arrive in about 3 business days!

`in

I'm so sorry for the inconvenience.

`picdam

I'm so sorry for the inconvenience. Can you please attach pictures of the damage to the email? Unfortunately, they do not come through to us if you copy the images into the message. Could you please add them as attachments instead? We apologize for the damage that occurred to the {ITEM} during shipping, but we're happy to find a good solution for you!

`model

I'm so sorry for the inconvenience. Would you mind providing the model number of the item you received? We would be more than happy to help get this resolved for you! Please let us know if you need anything else.

`late

I'm so sorry for the trouble. We have an automated system that sends payment requests every 3 days and after the 9th day, it would go to unpaid item status, giving you a strike.

`tree

I'm so sorry that you are experiencing issues with your tree! Each of the light sections plug into each other. The base is the only section that plugs into the wall. There are connectors at the base of each section that look like a phone charge jack; make sure those are checked; unplug them and plug back in. Also make sure each base is secure to the other, because that's where they plug in. If this doesn't solve the issue, please let us know!

`patch

I'm so sorry you discovered a hole in your inflatable! We suggest using the included repair kit to fix the leak. If you are unable to find your repair kit, please let us know, and we would be happy to send you one. If that is not an option, there is no need to worry. Included with your product is a {WarrantyTimeFrame} manufacturer's warranty, and the manufacturer will replace your item at no cost to you. To start this process, you can reach {Manufacturer}'s customer service at {PhoneNumber}. They will provide you with a personal claim number, but first they will ask you a few questions about the problem you're experiencing, so it's best to have the product next to you. We have also emailed you a proof of purchase (receipt) to provide the manufacture, showing you purchased this from an authorized dealer of the product. If the information we provided does not help or if you are still having any issues whatsoever, please let us know so we can get you taken care of! You can respond to this message or call us.

`ebr

I'm so sorry you're having issues with your order. For all eBay returns you will need to go through your My Ebay account and request an exchange or return. If you have any issues we recommend customers contact eBay directly. Their website is: http://pages.ebay.com/help/account/contact-customer-support.html Or you can reach them via phone at 1-866-540-3229. We are sorry we cannot be of better help but they should be able to assist you. If you have any other questions, please let us know!

`vad

I'm so sorry, but for your protection and ours, we can only ship to PayPal verified addresses or credit card billing addresses at this time. We have this policy to ensure we are not processing fraudulent orders as PayPal offers no protection if we ship to an unverified address. If you would like to change the shipping address, we can cancel and refund your order. You would then need to place a new order after you have updated your verified address. Please let us know if you would like to do this or if you would like us to continue with the shipping of the item to the original address. Thanks!

`noin

I'm sorry for the inconvenience, but we do not include invoices or packing slips in our shipments so we can save some trees. If you would like a copy, holler at us and we'd be happy to email it to you!

`efraud

I'm sorry for the trouble. The best course of action is to dispute the payment for a fraudulent charge with PayPal (or your original form of payment). Luckily, PayPal and most major card companies (Visa, Mastercard, American Express, etc.) carry protection plans that cover instances just like this. All you need to do is contact their customer support to start the claim process and utilize this protection plan. Please let us know if you have any further questions!

`closeret

I'm sorry this caused you trouble! We are happy to process a replacement for this item and ship it to you faster than the speed of light. The eBay return request has been set up for a refund, so if you wouldn't mind, please close the eBay return so that we can process a reshipment for you. If the return is not closed, we have to process the return for a refund per eBay's rules.

`2cycle

I'm sorry to hear that you are having issues getting your equipment to work properly, but we will get you taken care of. First, we want to provide you with some helpful instructions to get your equipment working correctly, as we've found these to be very helpful in fixing the problem you're experiencing. Below is a safe and secure link to those troubleshooting instructions. Just copy/paste the link into your web browser search bar to view them: https://docs.google.com/document/d/1ckBz-2fdSVUvHPfyxNh7Zrg8P9_faBeqFXN_1V1gnOI/edit?usp=sharing If you have any questions or are having problems getting your equipment to run properly after viewing those instructions, we have additional options to take care of this quickly for you. Under the manufacturer guarantee, you're able to have your item serviced for free. Their service centers cover repairs, adjustments, troubleshooting, and parts so you do not have to return the product. Here is the closest service center near you: {Enterservicecenter} If you want to see other service centers in your area, you can check out the service center locator here: {ProvideLinkToServiceCenterWebsite} {MakeSureToEmailInvoice} 1. Make sure to provide them with your proof of purchase (we just emailed this to you as an attachment) 2. Make sure to tell them you purchased this from "VMInnovations", our authorized dealer name 3. If the service center tries to charge you, let us know before you authorize charges or repairs *Warranty work should be 100% covered by the manufacturer. We also created a few troubleshooting blogs on our website to cover easy fixes other customers have contacted us about so hopefully these help! Power Tools: http://blog.vminnovations.com/power-tool-help/power-tools-starting-guide/ Chainsaws: http://blog.vminnovations.com/category/power-tool-help/chainsaws/ If these options do not help or you have any questions, please email or call us, as we want to make sure you're taken care of! .

`amp

I'm sorry to hear that you are having issues with your amplifier, but together, we will get through this. First, we want to provide you with some simple ways to troubleshoot common amplifier issues, as we've found these to be very helpful in fixing the problem! If your amplifier is not turning on: 1. Check your ground wire. If there is even a small piece of dirt or paint between the ground wire and bare metal that it is grounded to, this could be causing the issue. Make sure to brush away all paint and dirt from this area with steel wool or a wire brush and check that the wire is secure in place. 2. Check all fuses (under the car hood and on the amplifier). Any number of these could have blown so be sure to check them all. 3. Check your remote wire. There could be an issue with where it's placed or an improper signal, causing the amplifier to not turn on. You can test this by using a small piece of wire and bridging from the power cable into your amplifier to the remote wire input. If your amplifier turns on after this, the issue could be with your remote wire or where the remote wire is connected to the vehicle. If your amplifier protection light is on, here are some easy things to check: 1. If the amplifier malfunctioned when it was turned on the first time, it could be an installation problem. You'd want to start out by checking the power, ground, and patch cables and making sure that the amp is not touching any bare metal contact with the vehicle. 2. If the amplifier malfunctioned after an exceptionally long listening session, then it might have just overheated. Some amps will go into protect mode if they get too hot, which can prevent a more permanent failure. You should try giving it a while to cool down to see if the problem sorts itself out and even consider moving the amplifier elsewhere for better ventilation. 3. If the amplifier malfunctioned when you were driving on a rough road, a wire may have been jostled loose. In some cases, a loose or shorted wire will cause an amp to go into protect mode to prevent a more serious problem from occurring. Simply check all your wiring to make sure it's secure. 4. Remove all speaker wiring, RCA wiring and leave only the power, ground and remote leads connected. If it remains in protect mode at this point, then you may have a power or ground problem, or you may have an installation problem such as the amplifier touching metal. 5. If the amp is no longer in protect mode at this point, you can start reconnecting wires to find what causes the problem. If you connect something back up, and the amp goes into protect mode, then it's a safe bet that the offending wire or cable is shorted out somewhere along the line or touching metal. Other things to check on common amplifier issues: 1. Check for short circuits or bad speaker wire (cuts). 2. Turn the volume down on the head unit to prevent it from overdriving. 3. Check your speaker wire to make sure the gauge is correct for what your amp/sub are needing (this is a common problem for malfunction issues). 4. Make sure the amp is stable at the impedance you have it wired at (most 2 channel amps are not stable when bridged at 2 ohms). 5. Check your speaker/subwoofer to see if they are blown. 6. If you have another amplifier or subwoofer, try out a different one to see if you are getting the same effect. 7. For additional help with troubleshooting your audio setup, we also suggest contacting a local installer or the manufacturer. If you have any other questions or have found this amplifier to be defective, please respond to this message or call us to let us know what you found out, and we'll get you taken care of! If the amplifier is defective, please also let us know what brand of subwoofer you're using and its specifications to help us help you and future shoppers!

`clutch

I'm sorry to hear that you are having issues with your equipment, but we will get you taken care of! This particular issue you're experiencing is very fixable. You will simply need to go through a few steps in resetting the chain brake. This will solve the issue you're experiencing with the clutch cover not fitting in place or with the chain brake (front hand guard) being stuck. What do I do if my clutch cover isn't going back on the unit? Make sure the chain brake is disengaged, if you look at the band on the clutch cover and it is engaged you will need to reset the chain brake. 1. Simply remove the clutch cover, bar, and chain, and hold the clutch cover firmly back on the item. 2. You will then push the chain brake forward and pull it back while holding the clutch cover on the item to reset the brake. You should hear a popping sound and see that the metal band on the clutch cover is disengaged and flush back to the edge of the cover. Your clutch cover should fit properly back on the saw. If these options do not help or have any questions, please email or call us, as we want to make sure you're taken care of.

`noppl

I'm sorry to hear that you have not received your label yet. It looks like it was requested and approved, so let's see what the hangup could be! Have you checked your junk or spam folder by chance? The email will come from FedEx directly and may have filtered into a different folder. If you aren't able to find it please let us know.

`wait

I'm sorry your tracking information has not updated yet! We print shipping labels at our warehouses prior to shipment, which can delay tracking updates. It can take anywhere from 12 to 24 business hours after the label is printed for the carrier database to update. We will monitor the status closely, but if you do not see an update in the next 24 hours, please let us know and we will resolve the issue. (Please be aware that if your order was placed after 2:00 PM CST on Friday afternoon, your tracking will not update until Monday evening or Tuesday morning.)

`nsebay

I'm sorry, but I'm actually not sure on this. For assistance, we recommend customers contact eBay directly. Their website is: http://pages.ebay.com/help/account/contact-customer-support.html Or you can reach them via phone at 1-866-540-3229. We are sorry we cannot be of better help but they should be able to assist you.

`partref

I'm very sorry - we do our best to make sure this never happens, and we have a few different options to make this right for you. If the item is still functional and you'd prefer to keep it, we would be happy to offer you a discount of ${ENTER_AMOUNT}. If the item does not meet your needs, please let us know and we'll have it replaced right away.

`ephone

I'm very sorry, but per eBay policy, we are unable to share our contact information directly. You can find our information by googling our company name (VMInnovations), or by visiting eBay's guide to contacting sellers, here: https://www.ebay.com/help/buying/resolving-issues-sellers/contacting-seller?id=402. We look forward to hearing from you!

`nochange

I'm very sorry, but to protect against fraudulent activity, we are unable to change addresses or reroute shipments after an order has been placed. If you prefer, we can have the item held for local pickup at the facility closest to you. If you would like us to cancel this order for you instead, so that you can re-order with a different shipping address, please let us know! (Please note this may not be possible if your order was placed more than 2 hours ago, as we do our best to process orders as quickly as possible.)

`nomatch

I'm very sorry, but we do not price match listings from other sellers. However, we do price match our own listings within two weeks, and most items ordered within the continental United States arrive within 2 - 4 business days with free shipping!

`rship2

I'm very sorry, but we do require the buyer to cover the return shipping costs for these returns, so I will not be able to cover the return shipping cost in this instance. If you are having this set up for an exchange, we will pay to ship the replacement item back to you.

`rship

I'm very sorry, but we would not be able to cover the return shipping in this situation. If you are having this set up for an exchange we would pay to ship the replacement item back to you.

`azdamtran

I'm writing in regards to your recent purchase on Amazon. I'm very sorry, but this was damaged in transit, and {INSERTCARRIER} will be unable to deliver. We will refund you in full for this purchase. Please allow 1-3 business days for this ${INSERTAMOUNT} refund to be reflected on your original method of payment. I truly apologize for this inconvenience, but please let us know if we can be of any further assistance.

`nobox

If you don't have the original box, no worries. I would just use a box that is sufficient enough to send the item back in. If you need anything else, let us know!

`rfc

It looks like your new {ENTERITEM} didn't quite make it to its new home. I am sorry, {CARRIER} has returned this to our warehouse because there is an error with the shipping address provided, or they cannot deliver it to your current location. Please provide us with a new shipping address and we will happily unite you with your item.

`notes

Oh no! It looks like our team was in contact with you before this message was received. If any of your questions are still unanswered, please let us know!

`nopartref

Our parts department just popped by to inform us that we do not have the part you are in need of and we apologize. Don't fret though, I can offer you a ${ENTERAMOUNT} partial refund if you're able to purchase the part locally. If you are unable to do so, please let us know and we will get this taken care of for you.

`2tra

Our shipping team is working hard to prepare your order as quickly as possible. We'll send you an automated email with shipping information as soon as your item(s) are picked up from {INSERT_CARRIER}.

`google

Per Google Express's return policy, they do ask customers to contact them directly for all return inquiries. You can reach them at 855-869-4949. Please let us know if you need anything else.

`pl

Please let us know if you need anything else.

`resell

Thank you for contacting VMInnovations. I am sorry for the inconvenience and we are happy to get you taken care of. We are more than happy to set you up for a return. However, if this is something that is not going to bother you and you are open to keeping the item, we would be happy to offer you a ${ENTERAMOUNT} partial refund to keep this item as is. If you'd rather return the item for a replacement or refund, please let us know and respond by answering the 3 questions below. Your answers will not affect your order or your ability to return the item, as we are only looking to process your return as fast as possible and determine what options we have with the item when it arrives back to VMInnovations. 1. Has the box been opened? 2. Do you see any damage to the box? If so, can you please describe the specific damage you see? 3. Have you used the item or is the item damaged or defective? If so, please describe the specific use it's gone through or the damage/defect that you see. Once again, we apologize for the inconvenience. Please let us know if you'd like to keep the item for the partial refund or store credit we offered, or if you'd rather return the item for a replacement or refund, and we appreciate your answers to the 3 questions. If you have any other questions or concerns, please don't hesitate to let us know. We look forward to hearing from you soon.

`leaking

Thank you for contacting VMInnovations. I'm sorry for the inconvenience and that you're seeing some leaking, but we will get you taken care of. First, we want to provide you with some simple ways to troubleshoot this issue, as we've found this to be very helpful in fixing the problem you're experiencing. Please Note: If you purchased a refurbished item from us, it is perfectly normally to notice oil residue on the box or the item itself. Oil is drained during the refurbishing process, but a small amount of oil may remain in the valves and the unit will operate just fine. Below is a safe and secure link to those troubleshooting instructions. Just copy/paste the link into your web browser search bar to view them: https://docs.google.com/document/d/12UHgV8lKRRoWPs0MHRSqNjtPNnz2MFmSAaFBSG1lOFc/edit?usp=sharing If you have any other questions or have in fact found any part of your equipment to be defective, we do have some additional options to take care of this quickly for you. Under the manufacturer product guarantee, you're able to have your item serviced for free. Their service centers cover repairs, adjustments, troubleshooting, and parts so you do not have to return the product. Here is the closest service center near you: {Enterservicecenter} If you want to see other service centers in your area, you can check out the service center locator here: {ProvideLinkToServiceCenterWebsite} {MakeSureToEmailInvoice} 1. Make sure to provide them with your proof of purchase (we just emailed this to you as an attachment) 2. Make sure to tell them you purchased this from "VMInnovations", our authorized dealer name 3. If the service center tries to charge you, let us know before you authorize charges or repairs *Warranty work should be 100% covered by the manufacturer. If these options do not help or have any questions, please email or call us, as we want to make sure you're taken care of. .

`notcutting

Thank you for contacting VMInnovations. I'm sorry for the inconvenience that your chainsaw is not cutting well, but we will get you taken care of. First, we want to provide you with some simple ways to troubleshoot this issue, as we've found these to be very helpful in fixing the problem you're experiencing. Below is a safe and secure link to those troubleshooting instructions. Just copy/paste the link into your web browser search bar to view them: https://docs.google.com/document/d/1Is_odkjFSXKGoamZ3iNrD4KuLQM-qQtBOrzmCbcn33o/edit?usp=sharing If you have any other questions or are still having problems getting your equipment to run properly after reviewing this information, we have some additional options to take care of this quickly for you. Under the manufacturer product guarantee, you're able to have your item serviced for free. Their service centers cover repairs, adjustments, troubleshooting, and parts locally so you do not have to return the product. Here is the closest service center near you: {Enterservicecenter} If you want to see other service centers in your area, you can also check out the service center locator on the manufacturer's direct website. {MakeSureToEmailInvoice} 1. Make sure to provide them with your proof of purchase (we just emailed this to you as an attachment) 2. Make sure to tell them you purchased this from "VMInnovations", our authorized dealer name 3. If the service center tries to charge you, let us know before you authorize charges or repairs *Warranty work should be 100% covered by the manufacturer. If these options do not help or have any questions, please email or call us, as we want to make sure you're taken care of. .

`carfit

Thank you for contacting the VMInnovations Customer Experience Team! We would be happy to answer any questions you might have regarding the {ENTERNAMEOFITEM}! To help us better answer your question, please provide us with the following information of your vehicle: 1) Make 2) Model 3) Year 4) Body (for example: 2 or 4 door) This will help us determine the size of speakers that you will need in your vehicle.

`moulbw

Thank you for contacting us. I am sorry to hear that your camera seems to be taking black and white pictures during the day. This can be a common issue that is easily fixed with some basic troubleshooting steps: •For all Moultrie LOW GLOW and NO GLOW cameras, anytime the camera flashes you will get a black and white image. If the camera is in the shade, it is simply not getting enough light to take a color picture. It's most common to experience this effect in the summer months, when the tree canopy is denser and drowns more light. Though the reduced light may cause daytime images to render in black and white, they should still be high quality, crisp and clear. If you're set on capturing color images, it's recommended to reposition the camera to a tree or position where the camera can detect a greater amount of light. •To test the camera, take it into an open, sunny area such as a field, your driveway or a parking lot, where there is no question of shade. In this situation your camera should take a color picture. If it takes a color picture, it is functioning properly. If these do not work your camera may need a hard reset. Often times a hard reset of the camera can fix just about any issue with the camera: Option 1: 1.Turn the camera off and remove the SD card and batteries 2.Turn the camera on and leave it for a few minutes. This will drain the internal Power 3.Shut off the camera and Re-install the batteries and SD Card 4.Set up the Camera (Date, Time, Temperature, etc) Option 2: 1.Turn the camera off and remove the SD card, batteries AND battery tray 2.Inside where the battery tray typically is there is a reset button about 1 ½" up. 3.Press that reset button 4.Reinstall batteries and SD card 5.Reconfigure settings (Date, time, temperature, etc) http://www.moultriefeeders.com/FAQ/ For questions regarding Moultrie products or repairs please call Moultrie directly Monday - Friday 8 a.m. to 5 p.m. (CST). 1-800-653-3334

`moulblack

Thank you for contacting us. I am sorry to hear that your camera seems to be taking black pictures at night. This can be a common issue that is easily fixed with some basic troubleshooting steps: •Replace the batteries with good quality alkaline batteries (Duracell or energizer batteries. Rechargeable batteries not recommended) •Freezing temperatures can affect battery performance. If extremely cold the batteries can freeze up causing this issue. •Make sure the flash is set to "AUTO" and not turned OFF. To change this, turn the MODE dial to SETUP. Press the DOWN CHANGE ARROW button four times until the camera displays the word "FLASH". If it reads OFF, press the SELECT button and "OFF" will be appear on the screen. Press the UP or DOWN CHANGE ARROW button to change to AUTO. When the AUTO is flashing, press SELECT and your camera is now set to AUTO If these do not work your camera may need a hard reset. Often times a hard reset of the camera can fix just about any issue with the camera: Option 1: 1.Turn the camera off and remove the SD card and batteries 2.Turn the camera on and leave it for a few minutes. This will drain the internal Power 3.Shut off the camera and Re-install the batteries and SD Card 4.Set up the Camera (Date, Time, Temperature, etc) Option 2: 1.Turn the camera off and remove the SD card, batteries AND battery tray 2.Inside where the battery tray typically is there is a reset button about 1 ½" up. 3.Press that reset button 4.Reinstall batteries and SD card 5.Reconfigure settings (Date, time, temperature, etc) http://www.moultriefeeders.com/FAQ/ For questions regarding Moultrie products or repairs please call Moultrie directly Monday - Friday 8 a.m. to 5 p.m. (CST). 1-800-653-3334

`moulblank

Thank you for contacting us. I am sorry to hear that your camera seems to be taking continuous, blank images. This can be a common issue that is easily fixed with some basic troubleshooting steps: The Cameras have a "false Trigger" when the passive infrared (PIR) sensor detects what it interprets as motion and heat within the detection range of the camera lens when there is no subject in the image. These "False Triggers" are the result of placing the camera in an environment where there is motion associated with tree branches creating motion in front of the camera or an area where there is high heat in the foreground and any motion from wind could set off the camera. Setting a camera up over water is also a potential cause for this issue •Position your scouting camera facing north -If at all possible, position your camera south of the intended photo area facing north. If you position your camera aiming east or west your camera tends to have a greater frequency of false triggers due to the rising or setting sun passing through the frame •When covering a trail, position the scouting camera at a 45-degree angle to the trail. Doing this will allow your camera the greatest amount of time to trigger and capture the subject. •Position the scouting camera approximately 15'-20' from the intended photo area. To ensure that the subject is adequately lit during nighttime image/photo capture, be sure to place camera within the advertised flash range. •Strap the camera to a Stout tree or camera stand positioned 24"-36"off the ground -If you're going to strap your scouting camera to a tree make sure it's large enough to not sway in the wind. Attaching your camera too low and you're likely to get pictures of squirrels and other small undesirable creatures. If you attach your camera too high you risk false triggers from the tree swaying in the wind. •Clear all vegetation from the sensing area of the camera. Avoid false triggers from weeds blowing in the wind. -If your camera continues to take images when there is no subject in them, try placing the camera in an inside environment and aiming at a location where there is no motion. If the camera continue to show issues, then there may be an electronic component issue If these do not work your camera may need a hard reset. Often times a hard reset of the camera can fix just about any issue with the camera: 1.Turn the camera off and remove the SD card and batteries 2.Turn the camera on and leave it for a few minutes. This will drain the internal Power 3.Shut off the camera and Re-install the batteries and SD Card 4.Set up the Camera (Date, Time, Temperature, etc) http://www.moultriefeeders.com/FAQ/ For questions regarding Moultrie products or repairs please call Moultrie directly Monday - Friday 8 a.m. to 5 p.m. (CST). 1-800-653-3334

`moulreset

Thank you for contacting us. I am sorry to hear you are having some general issues with your camera. This can be a common issue that is easily fixed with a hard reset of the camera: Option 1: 1.Turn the camera off and remove the SD card and batteries 2.Turn the camera on and leave it for a few minutes. This will drain the internal Power 3.Shut off the camera and Re-install the batteries and SD Card 4.Set up the Camera (Date, Time, Temperature, etc) Option 2: 1.Turn the camera off and remove the SD card, batteries AND battery tray 2.Inside where the battery tray typically is there is a reset button about 1 ½" up. 3.Press that reset button 4.Reinstall batteries and SD card 5.Reconfigure settings (Date, time, temperature, etc) http://www.moultriefeeders.com/FAQ/ For questions regarding Moultrie products or repairs please call Moultrie directly Monday - Friday 8 a.m. to 5 p.m. (CST). 1-800-653-3334

`moulsd

Thank you for contacting us. I am sorry to hear you are having some issues with your camera taking pictures or some general issues with your SD card. This can be a common issue that is easily fixed by testing your SD card: Formatting SD Cards Formatting a memory card is recommended after every time you download pictures. Often times when your camera will not take pictures, the SD card needs formatted. To format your SD card, follow the instructions below: 1.Simply put the card in your computer (or memory card reader) 2. Go to "My Computer." 3.Once you have located the SD card on your computer, right click on the file 4.Click the "formatting" option 5.On the "formatting" screen select the "32" formatting option. 6.Then click ok. Locked SD Cards If the SD card on your game camera is locked this can prevent it from functioning properly. Here are some common troubleshooting tips: 1.Make sure that the card is not physically locked. Many SD cards have a small toggle switch or lock on the side. While some SD cards will say which position is locked other do not, so it's important to first make sure this simple fix is not the culprit. 2.With the camera OFF and SD card removed, look on the side of the card to see if it is in the locked position. If it does not indicate which position is locked, move the switch to the opposite position. Put the card back in the camera. Turn the camera back ON. If it no longer reads "SD LOCK," then the card was physically locked. If it still reads "SD LOCK," it is most likely due to a problem with the SD card itself. 3.The SD card could be corrupt or it could be a formatting problem. If the card is not locked then either reformat the card or replace it with a new one. 4.If, after replacing the old SD card with a new one, the camera still reads "SD LOCK," use a keyboard cleaner to blow any debris out of the SD card slot. This should be done with a can of compressed air like you would clean your keyboard with If after following these common troubleshooting steps your camera is still not functioning properly, please let us know or contact a technician from Moultrie for further assistance. http://www.moultriefeeders.com/FAQ/ For questions regarding Moultrie products or repairs please call Moultrie directly Monday - Friday 8 a.m. to 5 p.m. (CST). 1-800-653-3334

`onereship

Thank you for getting back to us! It looks like the address we have on file is correct, so I apologize you have been unable to locate the package. We take pride in providing a top-notch, world-class experience shopping with us, and we will do whatever it takes to make it the best it possibly can be. I will have a replacement shipped out to you at no additional cost to you. To make sure the item is delivered properly this time, we'll make sure to have the carrier obtain a signature at the time of delivery. We appreciate your business and I apologize again for the headache this has caused you. If there is anything else I can do to help, please holler at me.

`bulk

Thank you for inquiring about special bulk pricing! We are able to offer bulk pricing if your order exceeds a quantity of 20+ AND is over $1000. You would also need to provide us with a valid PayPal account email address for us to send you an invoice to complete payment. If you meet these criteria, please respond with the following: - SKU or Part Number you wish to order - Quantity you wish to order - Full Name - PayPal account email address - Shipping Address (City, State, Zip) - Phone Number Once we receive this information, we will review the bulk pricing we are able to provide and respond promptly. Thank you for looking to shop with VMInnovations! If you have any other questions, please let us know! A member of our VMInnovations team can be reached; Monday and Tuesday from 8 am - 9 pm, Wednesday from 9 am - 9 pm, Thursday from 8 am - 9 pm, Friday from 8 am - 5 pm, and Sunday from 5 pm - 9 pm Central Standard Time.

`noclose

Thank you for letting us know you are not interested in the replacement. We will forward this information to our eBay returns team right away! They will contact you within 3 business days to arrange the return.

`exempt

Thank you for providing us with your tax exempt form. I will be forwarding this to our Accounting department. Once it has been reviewed we will send you a confirmation of the refund being applied. Please let us know if we can assist you with anything else.

`oow2

Thank you for reaching out to us regarding the issue with your item. According to our records this order was delivered on {INSERTDELIVERYDATE} and is now outside of our 60-day return window so we're unable to honor a refund at this time. We would be more than happy to replace your item, but are unable to cover return shipping in this situation for you. In the case that you decide to have this set up for an exchange, we will pay to ship the replacement item. Please let us know how you would like to proceed.

`nophoto

Thank you for reaching out to us! I apologize but we do not have photos of individual items available. We do our best to accurately describe the item and they are tagged according to condition. I won't lie though, this is already one heck of a deal we have on this item and you will also get FREE 1-3 day shipping as well as our 60-day return policy when you buy from us. If you have anymore questions, feel free to let me know!

`pending

Thank you for reaching out to us! I have put in a good word for your order to be cancelled per your request. This process requires us to get in touch with the warehouse, so the order is currently in "Cancel Pending" status. I will continue to keep an eye on the request throughout the day and will notify you as soon as I have additional information. Please know that in order to provide quick transit times, your order was processed immediately and we cannot promise cancellations. We like to get things out the door quickly to make our customers happy!

`tform

Thank you for reaching out today! We will be happy to get your taxes refunded back to your original payment. Please forward us a copy of your tax exempt form as an attachment so that we can get this processed. Please let us know if you have any additional questions.

`ediscount

Thank you for reaching out! I apologize for the confusion, but it can be difficult to identify if your discount was applied. Please see eBay's FAQ and check your account accordingly: Why doesn't my PayPal transaction total amount accurately reflect my applied coupon discount? Once the transaction is completed, and no longer pending, transaction details become visible by clicking on the posted transaction within your PayPal account. Payment specifics can be found within the "Paid With" detail breakout, where you will see a portion of the total that was paid via "Discount" which should correlate to the applied coupon amount. For more information and to clarify your coupon discount was applied, please see both your 'eBay Order Confirmation' & 'PayPal Payment Receipt' emails for complete details.

`ppl

Thank you for reaching out. I am happy to get you a prepaid shipping label sent right away. Please allow up to 30 minutes for the label to be received. The label will come from FedEx directly. If you are having problems receiving the label please check your junk or spam folder to make sure it doesn't land there accidentally. Please let us know if we can be of further assistance.

`ltlret

Thank you for taking the time to get in touch with us and I am very sorry for the inconvenience. In instances where a delivery appointment was not scheduled with the carrier and the item is ultimately returned to sender, the return shipping cost on the item is owed by the purchaser. I understand that this is a frustrating situation but, as the item is on its way back to us, there is no further action that we can take with this particular order. If you are still interested in the item we would need you to place a new order at this time.

`th

Thank you for taking the time to get in touch with us.

`bin

Thank you for taking the time to reach out to us. I'm so sorry for the inconvenience, the price is a Buy It Now price and cannot be adjusted. Please let us know if you need anything else.

`blank

Thank you for taking time to get in touch with us. However, the previous message we received was blank. Please let us know how we can assist you further!

`offer

Thanks for checking out our auction! I recommend entering a bid around {AddTenPercentToTheLowestAcceptableOffer}, as the other offers in that range have been accepted. Our system will automatically send you an email if your offer is accepted. If you don't receive an email within 30 minutes of bidding, your offer has been rejected. If this happens, you'll need to submit a higher offer on the eBay listing page.

`dfu

Thanks for getting back to us. As you requested, I'll contact the carrier and ask that they conduct a driver investigation. I'll update you on their findings via email as soon as it's complete. It usually takes 4-5 business days.

`preparts

Thanks for looking at shopping with VMInnovations! We're excited to show you our wide selection, great deals, and excellent customer service. To answer your question, the item is listed for parts only. This means that the item does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. These items are sold as-is without warranty coverage, as they are intended to be used to make repairs, especially for items that you need specific parts for. I hope that helps but please let me know if that doesn't. If there's anything I can do for you, please let me know. I want to make sure you have a great experience with us!

`preused

Thanks for looking at shopping with VMInnovations! We're excited to show you our wide selection, great deals, and excellent customer service. To answer your question, this item has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. I hope that helps but please let me know if that doesn't. If there's anything I can do for you, please let me know. I want to make sure you have a great experience with us.

`prenew

Thanks for looking at shopping with VMInnovations! We're excited to show you our wide selection, great deals, and excellent customer service. To answer your question, this item is brand-new, unused, unopened, undamaged and in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. I hope that helps but please let me know if that doesn't. If there's anything I can do for you, please let me know. I want to make sure you have a great experience with us.

`nsmanu

Thanks for looking at shopping with VMInnovations! We're excited to show you our wide selection, great deals, and excellent customer service. To answer your question, we were unfortunately not provided with this information from the manufacturer and I'd suggest reaching out to them. I hope that helps but please let me know if that doesn't. You can get in touch with them at {INSERTMANUNUMBER}. If there's anything I can do for you, please let me know. I want to make sure you have a great experience with us!

`oow

Thanks for reaching out regarding the issue you're experiencing. I looked up your order and according to our records your item was delivered on {INSERTDELIVERYDATE}. This puts us outside of our 60-day return policy. I'm sorry that we're unable to do more for you at this time.

`eitem

Thanks for reaching out. In order to answer your question, we'll need the item number, ASIN number or SKU. You can find this information on the product page on the website you ordered it from, or in your order confirmation email. Reply directly to this email and we'll go from there.

`picref

Thanks for sending through those photos. I've processed your refund for ${RefundAmount}. It usually takes 1-3 business days for the refund to show up on your original method of payment.

`picrep

Thanks for sending through those photos. We'll go ahead and process a replacement shipment for that item. You'll receive an email with updated tracking information once it's on its way.

`preopen

Thanks for shopping with VMInnovations! We're excited to show you our wide selection, great deals, and excellent customer service. To answer your question, open box items are new, unused items with absolutely no signs of wear. The items may be missing the original packaging, or in the original packaging but not sealed. I hope that helps but please let me know if it doesn't. If there's anything I can do for you, please let me know. I want to make sure you have a great experience with us!

`precert

Thanks for shopping with VMInnovations! We're excited to show you our wide selection, great deals, and excellent customer service. To answer your question, this is a used item that has been professionally restored to working order by the manufacturer, or a manufacturer-approved vendor. This means the product will show signs of use, such as scratches and scuffs, but has been inspected and repaired to meet manufacturer specifications and is in the original working condition. This item may or may not be in the original packaging. I hope that helps but please let me know if it doesn't. If there's anything I can do for you, please let me know. I want to make sure you have a great experience with us!

`flagged

Thanks for shopping with us! This order has been flagged for potentially fraudulent activity. To protect the integrity of your personal information, I need a copy of your driver's license to verify your information. You may send a copy of your driver's license to this email. If you aren't able to send a photocopy of your driver's license, you can send another form (utility bill, bank statement, etc.) that is associated with your billing address. If you aren't able to send verification of your billing address, you can also make a payment through your PayPal account as PayPal payments are protected from unauthorized activity. If you choose to go this route, we need to refund your recent credit card payment. Thank you!

`azclaim

Thanks for shopping with us! Unfortunately, our records indicate there is an Amazon A-Z claim associated with this sale. Per Amazon marketplace policy, we are unable to take any further action while the claim is still open. If you would like to work with us directly to resolve the issue, you will first need to close the existing claim. If you are happy with the resolution, please withdraw your claim by following the steps below: 1. Go to "Your Orders" in the Amazon website. 2. Locate your order in the list and click "Order Details". 3. Click on "View Claim", then click "Withdraw claim". 4. Follow the prompts that explain the withdrawal and click "Withdraw Claim" to complete the request. Alternatively, you can reach Amazon via phone at 1-866-216-1072 and they will be able to help you remove the claim.

`shipref

Thanks for taking the time to get this {INSERT_ITEM} back to us. We'll process your refund as soon as it arrives back at our warehouse. It usually takes 1-3 business days for the funds to show up on your original method of payment.

`shiprep

Thanks for taking the time to get this {INSERT_ITEM} back to us. We'll process your replacement order as soon as it arrives at our warehouse.

`pre

Thanks for visiting VMInnovations. We offer a wide selection of products, incredible prices, and excellent customer service. I'd be more than happy to answer your question. {ANSWERQUESTION}. Let me know if I can provide any further information.

`received

The carrier has finished their driver follow up investigation. They have informed us your package has been confirmed as delivered. Were you able to locate your package?

`freight

The item you ordered has been shipped via (LTL carrier) under Pro Number(auto filled). Please keep in mind the shipping time for this item may take a tad longer than regular ground shipping. The carrier will give you a call to schedule a delivery with you so you can arrange a time that works best for you. Please look over your item carefully upon delivery. If you notice any signs of damage, please notate them on the bill of lading. If you believe the damage could affect the item itself and claim it to be unusable, please let us know prior to accepting your shipment and signing any paperwork so we can arrange for a third party inspection or work it out with the carrier.

`reroute

The shipping label has already been printed and your package is "in pick" or unable to be stopped to update information on the package. However, the VMInnovations team wants you taken care of so we will contact {FEDEXORONTRAC} and request this package be re routed to the updated address at no cost to you! We will notify you once the carrier confirms or denies the request.

`pay

There are 2 options available to you to make a payment for your order: 1. Pay via PayPal by logging in to PayPal, going to the Send Money option tab, then send your payment to [email protected]. We understand you're not shopping on eBay's website, but that is our PayPal verified email address and that is how you can find our account to send your payment. Don't forget to include your confirmation number in the notes section so we can identify your payment. Once you have completed all of the steps, please send us the PayPal Transaction ID and your PayPal email address. 2. Pay with your credit card over the phone by contacting us at (866) 639-9320. Please note that we do not accept payments over the phone for orders more than $200. Additionally, we are not able to take international payments via phone, but you can pay for those via PayPal.

`info2

This email is in regards to your recent order and shipment from VMInnovations. According to your tracking number, (Carrier) will need further information from you in order to deliver your package. You will need to contact them at (Phone Number) and refer to tracking number (auto filled). Please contact them as soon as possible to avoid the package being returned to us. Thanks!

`damagereship

This email is in regards to your recent order and shipment from VMInnovations. I am very sorry, but your package was damaged while in transit and is being returned to us. I have issued a request to ship out a replacement as soon as possible.

`gecan

This email is regarding your most recent order with VMInnovations through Google Express. There appears to have been an issue with processing your order and due to the error, we are unable to fulfill it currently. I'm so sorry for any inconvenience this may have caused you. I have processed a cancellation for the order and you should see your refund reflect on your original form of payment in 1-3 business days.

`apcan

This is your friendly neighborhood Customer Experience team reaching out to you about your most recent order with VMInnovations through Amazon. For some reason there appears to have been an issue with processing your order and due to that error, we are unable to fulfill it at this time. We're sorry to report this news, but we have gone ahead and processed a cancellation for the order and you should see your refund reflect on your original form of payment in 1-3 business days.

`gdebay

This is your friendly neighborhood Customer Experience team reaching out to you about your most recent order with VMInnovations through eBay. For some reason there appears to have been an issue with processing your order and due to that error, we are unable to fulfill it at this time. We're sorry to report this news, but we have gone ahead and processed a cancellation for the order and you should see your refund reflect on your original form of payment in 1-3 business days.

`noneed

To make your day easier and trim down on that to-do list of yours, go ahead and keep your item! We want to ensure you have a world-class shopping experience with us, so we will do whatever it takes to make this as seamless as possible.

`ppal

To make your payment, please login to PayPal, go to the Send Money option tab, then send your payment to [email protected]. Don't forget to include your eBay username or confirmation number in the notes section so we can identify your payment. Once you have completed all of the steps, please send us the PayPal Transaction ID and your PayPal email address.

`shipdl

Unfortunately we're no longer able to cancel this order. Your item has already left our warehouse and is on its way to you. If you'd like to proceed with returning it, we can send you a pre-paid label to get it back to us, and we'll just deduct the shipping cost from your refund total. Let us know what you prefer!

`wmret

Unfortunately, Walmart will not accept in-store returns for items sold by marketplace sellers. If you would still like to return this purchase, please let us know, and we will provide you with options to have the item shipped back to us. We appreciate your patience!

`tax

We are legally required to collect and remit sales tax to states in which we have physical operations or meet sales thresholds established via South Dakota v. Wayfair U.S. Supreme Court ruling in June 2018. If you are a tax exempt organization, please provide the necessary forms and we would be happy to get your sales tax refunded! Please let us know if you have any further questions or concerns; we're here to help!

`pos

We are so happy to hear that you are satisfied with your purchase and wanted to let you know that VMInnovations truly values your business! If you would consider taking a moment to tell others about your experience we would appreciate it! Follow this link to rate your overall experience with us: http://www.amazon.com/feedback If there is anything else we can do for you, please let us know.

`epos

We are so happy to hear that you are satisfied with your purchase and wanted to let you know that VMInnovations truly values your business! We would appreciate you taking the time to tell others about your positive experience! To leave feedback: 1.Click My eBay at the top of most eBay pages. You may be asked to sign in. 2.Click the Account tab, the click the Feedback link on the left. 3.Under Items Awaiting Feedback, find the item you want to leave Feedback for. 4.Click the Leave Feedback link in the Actions column. 5.Enter a rating and comment for your trading partner. 6. Click the Leave Feedback button. We hope you have a great rest of your day!

`atower

We are sorry to hear that you are having issues with your VM Audio Tower Speakers. Here are a few things we suggest to troubleshoot this issue. 1) If you are not getting sound out of your television The first thing to do, would be to make sure the system is working correctly. We suggest trying it with the included RCA to Auxiliary cable and going into an iPod, laptop or smartphone to see if the system is working correctly. This is typically a less complicated connection than going into the TV. If the unit is working with an iPod or smartphone, you can then figure that the issue is that the system is not being sent a signal from the television. If you have the RCA cables connected to your television, make sure they are going into an audio output on the television. Many times the red and white connections it is going into could be an audio input where you would plug in a DVD player or gaming console. This will not send sound out of the TV to the speakers. Please refer to your television's manual to find the sound output. Other times certain TV's will have requirements for settings to send the sound to the surround speakers. Please consult your television's manual for that information. You can find almost any manual with a search online. 2) Buzzing or humming in the speakers This could be caused by a ground loop with your home's electrical system. Ground loops are caused by bad grounding within the power supply and electrical components in the circuit board. If you experience a ground loop problem with one of the tower speakers it is recommended to plug the power cord to another power outlet in a different room in the house and see if the ground loop goes away. If the ground loop still remains, then there could be something internally wrong with the speaker. A small amount of speaker buzz is normal when the speakers are on with nothing playing. It should not be overbearing, but just like all speakers, they will have this buzz when they are on. Simply turn the speakers off with the remote or the switch in the back to get rid of this issue. 3) Only The Speaker without the controls on it is working correctly. These speakers are powered and should not be plugged into a receiver. This sends power to their power output as if it was a power input. This will fry the electrical inside of the powered speaker. If you have these plugged into a receiver, remove them immediately. There is a chance that they may not be broken, but it may be too late. Please contact us if this is the issue. 4) Only the powered speaker is working This means for some reason the signal is not getting transferred from that power wire to the passive speaker. The issue could lie in the speaker wire. Double check that the speaker wire is fully connected into both speakers. Also make sure the speakers are connected positive to positive, negative to negative. This would fix the issue completely. If neither of these work, we suggest trying the speakers with a different input option, such as Bluetooth or Auxiliary to see if that helps the issue. If none of that works, we suggest trying a different piece of speaker wire to ensure no shorts are in the original wire.

`patchw

We are very sorry that you're experiencing issues with your inflatable, but we will get you taken care of! First, let's make sure the item actually has a hole, as it is very common to notice some deflation. Inflatables will naturally deflate for 2 main reasons. The material is stretching, or it is naturally losing some air after a few days of full inflation. Stretching is caused by the material of which the inflatable is made of that tends to stretch and is a natural characteristic of this material on inflatable items. This means that the air inside the inflatable is still the same, but because of stretching, the area to inflate becomes bigger, and it likely needs additional air added. The best way to tell if it is stretching or leaking is to apply pressure to see if any air comes out of the item. If you hear or feel air coming out, this means you have a leak. We advise first checking that the valve is secure. You may also want to check that the dial is turned clockwise until the arrow points to inflation mark. If the dial isn't turned all the way clockwise, it will result in a very slow leak. If you can't find a hole or air leak, it is likely the material is naturally stretching, and the item would need additional air. It may also be naturally losing air after a few days of full inflation (similar concept to re-inflating a football or basketball from time to time). We wanted to mention these natural occurrences, as the majority of the time this is what our customers were experiencing. However, if this information does not fix the problem, I apologize but this unit is outside of it's warranty and we are unable to replace it for you.

`invoice

We have also emailed your invoice to you as you will need an authorized dealer's proof of purchase when contacting the manufacturer on the warranty issue.

`oosnorep

We noticed your order hasn't shipped out yet! After digging into the issue to see what's going on, we noticed this item flew off of our shelves and is now out of stock! I'm so sorry we didn't notice this sooner. Luckily, we carry a wide variety of other items that you might be interested in, otherwise we're happy to issue a full refund. If you do decide to choose one of our other awesome products, we're able to offer one that costs up to ${AMOUNT} more than the original item! If you're still on the fence and prefer a refund, we're happy to do that too. Here is a helpful link that will take you directly to our store: {Link to store} You may have already received an email confirmation stating your item shipped with a tracking number. Once the label is printed you are automatically emailed this. The item is pulled from our inventory after the label prints, which is when we noticed it was out of stock.

`exoos

We'd be happy to exchange that for you but the item is actually no longer in stock. I am so sorry for the inconvenience however, we do have other similar items. Here is a link if you'd like to look for a replacement: Let us know and we can set up that exchange for you.

`leak

We're so sorry you're experiencing issues with your inflatable. Let's get you taken care of right away! First, it's very common to notice some deflation, so let's make sure the item actually has a hole. Inflatables naturally deflate for two main reasons: 1. The material is stretching or it's losing air after a few days of full inflation. Stretching is a natural characteristic of the inflatable material. This means that the air inside the inflatable remains the same, but because the material is stretching, the volume of the inflatable increases and it may need additional air. To test whether your inflatable is stretching or leaking, apply pressure to the item while it's inflated. If you hear or feel air coming out, you may have a leak. If you can't find a hole or leak, it is likely the material is naturally stretching, and the item needs additional air. It may also be naturally losing air after a few days of full inflation (similar concept to re-inflating a football or basketball from time to time). 2. The valve isn't secure. For inflatables with built-in pumps, the control dial must be turned clockwise (all the way to the right) to ensure it's closed securely. If the dial is turned counterclockwise at all, air will gradually start to exit through the air passage. If the item does not have a built-in pump, make sure the valve is tightly positioned so that it's not leaking. We wanted to mention these natural occurrences, as our customers often experience these issues and mistake them for a leak or hole in their item. However, if you do find a hole, we'd be happy to assist you!

`price

What a great question! I went ahead and looked into our current deals for this item and unfortunately there aren't any deals we're running on it at this time. If you keep your eye on the prize though, you'll see we're constantly updating our sales on our items! So make sure to check back from time to time. I won't lie though, this is already one heck of a deal we have on this item and you will also get FREE 1-3 day shipping as well as our 30-day return policy when you buy from us. If you have anymore questions, feel free to let me know!

`nadd

You're in luck! I have changed your address in our system and your order is waiting to be shipped. Once the tracking number has been populated and the order has shipped, you will receive an email containing your shipping information.

`rmar

{APOLOGIZEFORTHEISSUE}. I am happy to take care of you and set you up for a refund on your order. Please follow these simple instructions and your refund will be processed as soon as possible! 1. Print a copy of the Return Authorization form emailed from our VMInnovations Returns Department 2. Package all items and accessories and attach your Return Authorization form to the outside of your package. The original packaging is not necessary and you may use any box to ship your item back. *The customer is responsible for all fees related to packaging 3. Ship your return to the address listed on your return form at any local carrier that is most convenient and pay to have the item shipped back to us. *Keep your receipt handy with the tracking number so you can keep an eye on the progress of your return. We'll send you an email to let you know when we receive your package and your return is being processed. 4. Once we have received your item, we will process your refund as quickly as possible!

`rmarppl

{APOLOGIZEFORTHEISSUE}. I am happy to take care of you and set you up for a refund on your order. Please follow these simple instructions and your refund will be processed as soon as possible! 1. Print the Return Authorization form the VMInnovations Returns Department emailed to you. 2. Package the item in original box including all parts and place the Return Authorization form on the outside of the box. 3. Print off your FedEx pre-paid shipping label and place it on the outside of the box. This is emailed separately after the Return Authorization form email. - This will be available to print off for 2 weeks after you receive the email and can only be opened twice. Once the label is generated you only have 5 days to reopen and use the label. -You can also use the barcode from the email to have this printed at a FedEx office. They will scan this barcode from your mobile phone. 4. Take the package to your local FedEx drop off location. 5. Once we get the old item in, I'll issue you a refund right away! *When items are returned, they are checked in one at a time. We'll email you when your return is processed. If something happens and the FedEx label expires or gets opened too many times, please contact me and I'll be happy to resend that to you.

`rmae

{APOLOGIZEFORTHEISSUE}. I am happy to take care of you and set you up for a replacement on your order. If a replacement is not what you prefer, please reply back to this message. Follow these simple instructions and VMInnovations will replace your item right away: 1. Print a copy of the Return Authorization form emailed from our VMInnovations Returns Department 2. Package all items and accessories and attach your Return Authorization form to the outside of your package. The original packaging is not necessary and you may use any box to ship your item back. *The customer is responsible for all fees related to packaging 3. Ship your return to the address listed on your return form at any local carrier that is most convenient and pay to have the item shipped back to us. *Keep your receipt handy with the tracking number so you can keep an eye on the progress of your return. We'll send you an email to let you know when we receive your package and your return is being processed. 4. Let VMInnovations do the work to get a replacement out to you! If receiving a replacement is not what you prefer, please let us know.

`vme

{APOLOGIZEFORTHEISSUE}. I am happy to take care of you! The exchange for this item is set up a little differently than normal. We will not be needing the entire item back, as the following request will show that the item is unusable. Please follow the steps below and I'll get you taken care of right away. If a replacement is not what you prefer, please reply to this email. Step 1: Please cut around the outside edge of the cone on the surround with scissors or a razor blade. Step 2: Take a photo of the now-damaged item. Send an email to [email protected] with the attached photo(s). Step 3: Be sure to include your RMA number: "{RMANUMBER}" in the subject line or the body of the email. We will be sure to send a confirmation email once we receive your photos. Thanks, Your Loyal VMInnovations Customer Experience Team

`rmaeppl

{APOLOGIZEFORTHEISSUE}. I'm happy to take care of you and get your product replaced at no cost! If you changed your mind and no longer want the bright and shiny new item, please reply back to this message. I'll send out a new item at absolutely no cost to you. Here's how to return your order: 1. Print the Return Authorization form the VMInnovations Returns Department emailed to you. 2. Package the item in original box including all parts and place the Return Authorization form on the outside of the box. 3. Print off your FedEx pre-paid shipping label and place it on the outside of the box. This is emailed separately after the Return Authorization form email. - This will be available to print off for 2 weeks after you receive the email and can only be opened twice. Once the label is generated you only have 5 days to reopen and use the label. -You can also use the barcode from the email to have this printed at a FedEx office. They will scan this barcode from your mobile phone. 4. Take the package to your local FedEx drop off location. 5. Once we get the old item in, let us do the work and we'll get a replacement out to you! *When items are returned, they are checked in one at a time. We'll email you when your return is processed. If something happens and the FedEx label expires or gets opened too many times, please contact me and I'll be happy to resend that to you.

`rmaoos

{APOLOGIZEFORTHEISSUE}. VMInnovations is happy to take care of you! I am sorry, but we are currently out of stock on your item. You are welcome to still return it and we can send you a new item; you will just need to let us know what you would like to swap it out for. Follow these simple instructions and VMInnovations will get your new item sent out right away: 1. Print the Return Authorization form emailed from the VMInnovations Returns Department 2. Package item in original box including all parts and place the Return Authorization form on the outside of the box 3. Take the item to your local carrier and pay for the item to be shipped back to us 4. Let VMInnovations do the work to get you the new replacement item! Thanks, Your Loyal VMInnovations Customer Experience Team *When items are returned, they are checked in one at a time. A member of our VMInnovations Returns Team will email you when your return is processed.

`ref2

{APOLOGY_HERE}. Your refund is being processed and will be credited to your original method of payment in 1 to 3 business days. If your refund does not appear within 3 business days, please let us know!

`sc

{ENTERSITUATIONHERE}. I have issued the ${ENTERAMOUNTHER} store credit to your account. Your store credit never expires! When you'd like to use your store credit, here are the steps to take: 1) Choose an item from our store and place your order. 2) After the order, call us or notify us via email with your new order number. 3) We will apply the credit towards the payment.

`shark

{EnterApology}. As you are needing parts replaced, we would ask that you get in touch with the manufacturer, as they supply a warranty with your product and have replacement parts in stock to send you if they are missing or damaged. They will send you any replacement parts quick and easy at no cost to you! You can best reach Shark at 1-800-798-7398 or go to their direct website to send an email, and they will gather some basic information about your issue. We will send you a separate email shortly with your order invoice in case you need to reference your purchase date and model number. If there is anything else we can do for you, please let us know. {MakeSureToEmailInvoice}

`can

{INSERT_LEAD_STATEMENT_IF_REQUIRED} I will cancel your order and refund your payment right away. Please allow 1-3 business days for the refund to be credited to your original form of payment.

`brand

{SENDINVOICE}I apologize for the inconvenience and that you are having trouble with the item. Generally, we recommend getting in touch with the manufacturer, {BrandName}, directly first. They can diagnose the problem and provide the proper technical assistance and support on the product. They can typically point out a minor adjustment or suggestion to get their product working properly. I have provided their contact information below: Their website is: {BrandWebsite} Or you can reach them via phone at {BrandPhone}.