abm test

controlling

a four-step process of establishing performance standards based on the firm's objectives, measuring and reporting actual performance, comparing the two, and taking corrective or preventive action as necessary. A manager measures how the business performs to ensure the financial goals are being met. Controlling requires a manager to analyze accounting records and to make changes if financial standards are not being met.

organizing

establishing the internal organizational structure of the organization. The focus is on division, coordination, and control of tasks and the flow of information within the organization. It is in this function that managers distribute authority to job holders. A manager groups related activities together and assigns employees to perform them.

staffing

filling and keeping filled with qualified people all positions in the business. Recruiting, hiring, training, evaluating and compensating are the specific activities included in the function. In the family business, staffing includes all paid and unpaid positions held by family members including the owner/operators. A manager decides how many and what kind of people a business needs to meet its goals and then recruits, selects, and trains the right people.

leading

influencing people's behavior through motivation, communication, group dynamics, leadership and discipline. The purpose of directing is to channel the behavior of all personnel to accomplish the organization's mission and objectives while simultaneously helping them accomplish their own career objectives. A manager provides the guidance employees need to perform their tasks.

planning

is the ongoing process of developing the business' mission and objectives and determining how they will be accomplished. Planning includes both the broadest view of the organization, e.g., its mission, and the narrowest, e.g., a tactic for accomplishing a specific goal. a manager decides on company goals and the actions the company must take to meet them