adm-211-subset

A manager wants a report that shows the following: 1. All Accounts with Opportunities having a Closed-Won status. 2. All Accounts having Closed Cases status. What can you do as a system administrator to meet this requirement? A. Create a joined report B. Create a custom report type C. Create a Standard report type with cross filter D. Analytic Snapshots

A

A system administrator wants to change the field type from a lookup field to a master-detail field. What must the system administrator check in order for the change to be implemented successfully? A. Make sure that all Iookup fields in all records contain a value. B. Make sure that the lookup field has a related record. C. Make sure that the lookup value is set to Required.

A

How can you automate a process so that when a parent case is closed, the child case automatically closes? A. Apex B. Workflow rule C. Auto response rule

A

Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user. A. True B. False

A

Universal Containers has a requirement to report on opportunities where the probability has dropped beneath 50%. The administrator has created a custom checkbox as a way to identify these records. What else should the administrator do to meet this requirement? A. Create a workflow rule that updates the field when the probability drops below 50% B. Enable field history tracking on the field and include the history in the report filter C. Build a validation rule that displays an error D. Create an approval process that submits the opportunity for approval when the custom checkbox is true

A

Universal Containers needs to use a different pricebook for sales representatives in each of the US, LATAM, EMEA, and APAC regions. What should the system administrator do? A. Clone the standard pricebook and create separate price-books for each region. B. Create a separate pricebook for each region. C. Add a different list price for products depending on the region.

A

Which Salesforce feature would you use in order to display only relevant fields and reduce unnecessary data? A. Record types and page layouts B. Workflow field updates C. Custom lookup fields and lookup filters D. Picklist and dependent picklist fields E. Custom formula fields

A

Which Visual Workflows element would you add to a flow to create a new opportunity record? A. Record Create B. Record Delete C. Record Update D. Record Lookup

A

Which one is not true about territory management: A. Set field level security in Account fields for Evaluate this account against territory on save B. Set field level security in Accounts fields for Territory C. Set field level security in Accounts fields for Exclude from territory assignment rules D. Set field level security in Opportunities fields for Territory

A

What are the different ways a Visual Workflow "flow" can be deployed? (3 choices) A. Custom button B. Visualforce page C. Field Updates D. Apex Trigger E. Custom link

A, B, E

What are some of the considerations for enabling a custom fiscal year? (3 choices) A. Administrators should backup all data before enabling custom fiscal years. B. It is possible to define non-standard quarter lengths using custom fiscal year. C. Because standard fields can't be modified, the salesforce.com fiscal year will continue to apply to reports, quotas, forecasts, and so on. D. This feature can be disabled once it is activated. E. The structure of a custom fiscal year can only be defined from the available templates. F. It is possible to define a non-standard number of quarters.

A, B, F

How can content types be used in CRM Content? (2 choices) A. With validation rules, to capture complete data. B. With upload rules, to limit the size of content files. C. With content fields, to control the content detail page layout. D. With library rules, to limit the number of libraries created.

A, C

What can an administrator do to enable customers to submit service request? (2 choices) A. Enable chatter answers B. Enable case feed on the company website C. Enable the service cloud console on the company website D. Enable live agent on the company website

A, D

A change set that has already been submitted for deployment is missing a component. What can you do in order to correct the issue? A. Deploy the change set and then submit another change set for deployment B. Clone the change set, edit the components and deploy it C. Edit the change set, deactivate it and then add the missing component D. Create another change set containing all components and deploy it

B

Forecasting is an exact science and is the total of all the opportunities you are working on. A. True B. False

B

Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length. A. True B. False

B

Suri has only the "read" permission for the Case object on her Profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit product support cases? A. Yes B. No

B

The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the aggregates on the Forecast tab. A. True B. False

B

Tom's account page layout makes the Rating field required, but his field-level security settings make the field read-only. Will Tom be able to edit the Rating field? A. Yes B. No

B

What permissions are needed to find duplicate records? A. Read, Edit B. View all C. Merge D. Delete

B

What would you check to see whether a workflow failed? A. workflow log D. debug log C. failed work flow log D. integration log

B

Which is true about Territories: (2 choices) A. Territories layout can be customized B. You can add up to 500 fields on Territories C. Territories don't have customizable page layouts D. You can only add custom lookup fields to Territory

B, C

Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? (2 choices) A. Unmanaged Packages B. Force.com Migration Tool C. Force.com IDE D. Change sets

B, C

What should a system administrator consider before using territory management? (3 choices) A. It does not work in parallel with sharing functions B. You need to contact Salesforce to have it enabled C. Once enabled it cannot be disabled D. Forecasts are derived from Territory hierarchy not Role hierarchy

B, C, D

What are the similarities of both Customizable Forecasting and Collaborative Forecasting? Select all that apply A. Share forecast B. Monthly and Quarterly Forecast C. Territory management D. Quotas

B, D

How can you make sure that a field will be visible on 2 profiles only? A. create a page layout and hide the field B. use workflow field update C. use Field-Level Security D. use validation rules

C

Which of the following features is NOT unique to Salesforce Knowledge? A. Categories B. Synonym Search C. Custom Page Layouts D. Article Types

C

Which of the following is NOT true about article types in Salesforce Knowledge? A. Article Types are typically short HTML documents. B. Article Types may include attachments. C. An organization must have 2 article types to enable Knowledge. D. Article Types should enable 'actionable' content.

C

Your organization sells a product that requires your customers to pay all at once but receive the product in increments. What should be your first step in setting up Product schedules? A. Set up default Quantity schedules for Products. B. Set up default Revenue schedules for Products. C. Enable creation of Quantity Schedules. D. Enable creation of Revenue Schedules.

C

Dylan has submitted a vacation request for approval by his manager, but the manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? (2 choices) A. The Setup Audit Trail B. A Time-Based Workflow C. Email log D. Debug Log

C, D

Which are true about Territories: (2 choices) A. You must activate assigment rules manually after deploying them through a change set B. To add an account assignment in a change set you must add the dependant territory in the same change set C. You can't add account assignment rules in change set D. You can manage account assignment rules using the Data Loader or the Web services API.

C, D

Which are true about reports on Collaborative forecast: (2 choices) A. There are standard Report Type for collaborative forecast B. You can add Forecast Quota, Forecast hierarchy and Opportunity to build Custom Rport Type C. You can add Forecast Quota, Forecast Items and Opportunity to build Custom Report Type D. There are no standard Report Type for collaborative forecast

C, D

In addition to setting the standard price. what must you also do in order to add a Product to a Custom Price Book? A. Select a Product Family. B. Enter a Product Description. C. Enter a Product Code. D. Check the Active checkbox.

D

What is the maximum file size that can be uploaded in CRM Content? A. 500MB B. 100MB C. 10GB D. 2GB

D

When working with Visual Workflow, what element would you use to set an opportunity name variable to "Product Promotion"? A. Record Update B. Decision C. Record Create D. Assignment

D