AIS Ch. 20

A company that invests in a system in the hopes of improving product or service quality is attempting to use their information system to gain. -a competitive advantage -productivity gains -improved business processes -better systems integration

A competitive advantage

Who is responsible for ensuring that the new system will meet the needs of users? A. System analysts B. Accountants C. System programmers D. The project development team

A. System analysts

________ model is the basic model used to create a framework for an economic feasibility analysis. A. The capital budgeting B. The cash budgeting C. The cost/benefit D. The profit margin

A. The capital budgeting

The ________ step of the systems development life cycle (SDLC) identifies and evaluates design alternatives and develops design specifications. A. conceptual design B. implementation and conversion C. physical design D. systems analysis

A. conceptual design

________ is a form of user resistance where data are erroneously entered into a system. -Aggression -Avoidance -Acceptance -Aggravation

Aggression

An effective project development team consists of -All of these -systems analysts -users -accountants

All of these

________ is a form of resistance when users continue to use a manual process instead of adopting a new information system. -Aggression -Avoidance -Aggravation -Acceptance

Avoidance

Which of the following is the long-range planning document that specifies what the system will consist of, how it will be developed, who will develop it, how needed resources will be acquired, and its overall vision? A. Steering committee agenda B. Master plan C. Systems development life cycle D. Project development plan

B. Master plan

Determining whether the organization has access to people who can design, implement, and operate the proposed system is referred to as which of the following? A. Technical feasibility B. Operational feasibility C. Legal feasibility D. Scheduling feasibility E. Economic feasibility

B. Operational feasibility

When seeking to verify how a system actually works, rather than how it should work. The most useful approach is to A. conduct interviews B. make observations C. distribute questionnaires D. read system documentation

B. make observations

In which phase of the systems development life cycle are the broad needs of the users converted into detailed specifics that are coded and tested? A. Conceptual design B. Implementation and conversion C. Physical design D. Systems analysis

C. Physical design

During ________ of systems analysis, an examination is made of each development activity to define the problem to be solved. A. information needs and systems requirements B. the feasibility study C. the initial investigation D. the systems survey

C. the initial investigation

Identify the behavioral problem below that arises due to users receiving an insufficient explanation of why a system must be changed. -Communication -Top management support of change -The manner in which the change is introduced -Natural resistance to change

Communication

The purchasing department is designing a new AIS. Who is best able to determine departmental information requirements? A. Steering Committee B. Controller C. Top Management D. Purchasing Department

D. Purchasing Department

Identify the statement below that is not a major reason companies change their information systems. A. In response to changes in user needs B. In response to technological changes C. To gain a competitive advantage D. To take advantage of tax benefits

D. To take advantage of tax benefits

1. Which of the following is NOT a reason why companies make changes to their AIS? A. Gain a competitive advantage B. Increase productivity C. Keep up with business growth D. Downsize company operations E. All of the above are reasons why companies change an AIS

E. All of the above are reasons why companies change an AIS

The most important and frequently re-analyzed part of a feasibility study is the ________ aspect. -Scheduling feasibility -Economic feasibility -Operational feasibility -Technical feasibility

Economic feasibility

In which phase of the systems development life cycle where the company hires and trains employees, tests and modifies procedures, establishes standards and controls, completes documentation, moves to the new system, and detects and corrects design deficiencies? -Physical design -Systems analysis -Conceptual design -Implementation and conversion

Implementation and conversion

What role does the information systems steering committee play in the systems development process? -It designs system controls and periodically monitors the system to verify the controls are implemented and functioning properly. -It guides project implementation. -It guides project development. -It is an executive-level group established to plan and oversee the information systems function.

It is an executive-level group established to plan and oversee the information systems function.

Suppose a state law mandates that the firm maintained certain sales information. Where should this requirement be considered in a feasibility study? -Operational feasibility -Economic feasibility -Legal feasibility -Technical feasibility

Legal feasibility

Which group of individuals listed below can be the most effective in generating employee support and encouraging the development and acceptance of an AIS project? -Accountants -Management -Project development team -Information systems steering committee

Management

Suppose an organization is interested in knowing whether it has access to people who can design, implement, and operate the proposed system. Where should this requirement be considered in a feasibility study? -Operational feasibility -Scheduling feasibility -Economic feasibility -Technical feasibility

Operational feasibility

________ is a form of resistance when users blame anything and everything on the new system, such that it becomes the scapegoat for all real and imagined problems and errors. -Avoidance -Acceptance -Aggression -Projection

Projection

Suppose an organization is interested in knowing whether the system can be developed and implemented in the time allotted. Where should this requirement be considered in a feasibility study? -Economic feasibility -Operational feasibility -Scheduling feasibility -Technical feasibility

Scheduling feasibility

What is the correct sequence of the phases in the systems development life cycle? -System analysis, conceptual design, physical design, implementation and conversion, and operations and maintenance. -Conceptual design, physical design, system analysis, implementation and conversion, and operations and maintenance. -System analysis, physical design, conceptual design, and operations and maintenance, implementation and conversion. -Operations and maintenance, conceptual design, system analysis, physical design, implementation and conversion.

System analysis, conceptual design, physical design, implementation and conversion, and operations and maintenance.

Who is responsible for maintaining existing computer programs? -Systems analysts -System programmers -Management -Accountants

System programmers

Suppose an organization is interested in knowing whether the system can be developed and implemented using existing technology. Where should this requirement be considered in a feasibility study? -Economic feasibility -Technical feasibility -Operational feasibility -Scheduling feasibility

Technical feasibility

In which tool is a prioritized list of projects contained? -The implementation plan -The project development plan -The program evaluation and review technique plan -The master plan

The master plan

Estimating future cash flows and discounting them back to the present is part of which capital budgeting technique? -The annuity method -The payback method -The future value method -The net present value method

The net present value method

The system objective concerned that system should be able to accommodate reasonable requirement changes is known as -flexibility -reliability -usefulness -timeliness

flexibility.

The ________ step of the systems development life cycle (SDLC) is where the system is periodically reviewed and necessary modifications and improvements are made. -implementation and conversion -conceptual design -physical design -operations and maintenance

operations and maintenance

The system objective concerned that system should process data accurately and completely is known as -timeliness -reliability -usefulness -flexibility

reliability

Companies usually accept the project with the ________ when using the payback method to determine a project's economic feasibility. -longest payback period -shortest payback period -payback period that is equal to the project's economic life -weighted average payback period

shortest payback period

A feasibility study should first be performed in the ________ stage of the systems development life cycle. -physical design -conceptual design -system analysis -implementation and conversion

system analysis

Fairfax Corporation uses two systems for revenue cycle transaction processing. One system keeps track of customer sales. The other system keeps track of accounts receivable. Last year, Fairfax Corporation decided to merge the two systems into one so that both functions could be performed in the same system. This is an example of -productivity gains -systems integration -technological innovation -competitive advantage

systems integration

Modeling of the existing system occurs during the ________ phase of systems analysis. -feasibility study -initial investigation -systems survey -information needs and system requirements

systems survey