ba. 302 ch.8 quiz

Which of the following communication channels would be the most information-rich? Question 5 options: A) Videoconferencing. B) Handheld devices. C) Written letters. D) E-mails.

A) Videoconferencing.

In the communication process model, the task of translating an idea into words is called Question 10 options: A) encoding B) noise C) medium D) decoding

A) encoding

The personal filtering of what we see and hear so as to suit our own needs is Question 6 options: A) selective perception. B) information overload. C) semantics. D) filtering.

A) selective perception.

Which of the following statements about listening is correct? Question 4 options: Listening takes practice and concentration. Effective listening has a behavioral and emotional component. Active listening creates a real-time relationship between the sender and receiver. All of the above

All of the above

Nancy is the human resource manager at Alba Company. She needs to lay off twenty employees who are all located at her facility. Which communication channel should she use to deliver the layoff information? (In normal time, not like with virus pandemic) Question 9 options: videoconferencing telephone conversation face-to-face conversation e-mail

face-to-face conversation

Verbal communication should be used when Question 1 options: conveying facts. ideas are complicated. immediate feedback is needed. no feedback is needed.

immediate feedback is needed.

Which of the following is not an example of external communications? Question 2 options: A) press release B) attitude surveys C) web page D) ads

B) attitude survey

Which of the following is not a barrier to communication? Question 7 options: A) filtering B) intention of communication C) jargon D) selective perception

B) intention of communication

Jason received the sales report and noted how badly the southern sector performed. As he prepared the presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. This scenario focuses on the communication barrier of Question 3 options: semantics. filtering. selective perception. emotional disconnects.

filtering

All of the following are rules for active listening EXCEPT: Question 8 options: find areas of agreement with the speaker. note all cues. listen for message content. listen for feelings.

find areas of agreement with the speaker.