BA 324H -- Exam One (Guffey 1-6)

Three Aspects of Prewriting

Analyze Anticipate Adapt

Chapter One, Objective Five

Analyze ethics in the workplace, understand the goals of ethical business communicators, recognize and avoid ethical traps, and choose the tools for doing the right thing.

Chapter Four, Objective Three

Analyze the purpose of a message, anticipate its audience, and select the best communication channel

Chapter Five, Objective One

Apply Phase 2 of the 3x3 writing process, which begins with formal and informal research to collect background information.

Barriers that Create Misunderstandings

Bypassing Differing Frames of References Lack of Language Skill Distractions

Informal Research Methods

Company files Talking w/the Boss Interview the Audience Informal Survey

Chapter Six, Objective One

Complete business messages by revising for conciseness, which includes eliminating flabby expressions, long lead-ins, there is/are and it is/was fillers, redundancies, and empty words, as well as condensing for microblogging.

Chapter Five, Objective Three

Compose the first draft of a message using a variety of sentence types and avoiding sentence fragments, run-on sentences, and comma splices.

Characteristics of Culture

Culture is Learned Cultures are Inherently Logical Culture is the Basis of Self-Identity Culture Combines Visible and Invisible Culture is Dynamic

Communication Style

Cultures have different ways of expressing meanings and using context for contracts and commitments.

High and Low Context

Cultures that assume a lot are high context Cultures that need explicit information are low context

Chapter Three, Objective Two

Define culture, name its primary characteristics, and explain the five key dimensions of culture: context, individualism, time orientation, power distance, and communication style.

Chapter One, Objective Three

Describe significant trends in today's dynamic, networked work environment, and recognize that social media and other new communication technologies require excellent communication skills, particularly in an uncertain economy.

Chapter Two, Objective Two

Discuss effective practices and technologies for planning and participating in face-to-face meetings and virtual meetings.

Chapter Three, Objective Three

Discuss strategies for enhancing intercultural effectiveness, reflect on nonverbal intercultural communication, assess how social media affect intercultural communication, and apply techniques for successful oral and written interactions across cultures.

Chapter Five, Objective Five

Draft effective paragraphs using three classic paragraph plans and techniques for achieving paragraph coherence.

Three Aspects of Revising

Edit Proofread Evaluate

Formal Research Methods

Electronic Sources Manually Primary Sources Conduct Experiments

Methods to Tighten Messages

Eliminate Flabby Expressions Limit Long Lead-Ins Drop Unnecessary fillers Reject Redundancies Purge Empty Words Write Concisely for Microblogging on Social Media

Chapter Four, Objective Four

Employ expert writing techniques such as incorporating audience benefits, the "you" view, conversation but professional language, a positive and courteous tone, bias-free language, plain language, and vigorous words.

Chapter Six, Objective Three

Enhance readability by understanding document design including the use of white space, margins, typefaces, fonts, numbered and bulleted lists, and headings.

Chapter Six, Objective Five

Evaluate a message to judge its effectiveness.

Chapter One, Objective Four

Examine critically the internal and external flow of communication in organizations through formal and informal channels, explain the importance of effective media choices, and understand how to overcome typical barriers to organization communication.

Chapter Two, Objective Three

Explain and apply active listening techniques

Chapter One, Objective One

Explain how communication skills fuel career success, and understand why writing skills are vital in a digital workplace embracing social media.

Chapter Five, Objective Two

Explain how to generate ideas and organize information to show relationships.

Chapter Three, Objective Five

Explain the advantages and challenges of workforce diversity, and address approaches or improving communication around diverse workplace audiences.

Forms of Nonverbal Communication

Eye contact Facial expressions Posture and gestures Time Space Territory Appearance of Business documents Appearance of People

Major Trends that Fuel Globalization

Favorable Trade agreements Robust Middle Classes in emerging Economies Advancements in Transportation and Logistics Growing Teach of Information and Communication Skills

Four Phases of Team Development

Forming, Storming, Norming, Performing

Three Common Sentence Faults

Fragments Comma splices Run-on

Performing

Functioning at capacity

Forming

Getting to know one another

Chapter Three, Objective Four

Grasp the complexities of ethics across cultures, including business practices abroad, bribery, prevailing customs, and methods for coping.

Power Distance

High Power Distance cultures require hierarchies Low Power Distance cultures see each other as equivalents

Dimensions of Culture

High and Low Context Individualism and Collectivism Time Orientation Power Distance Communication Style

Chapter One, Objective Two

Identify the tools for success in the hyperconnected 21st-century workplace, and appreciate the importance of critical-thinking skills in the competitive job market of the digital age.

Chapter Six, Objective Two

Improve clarity in business messages by keeping the ideas simple, dumping trite business phrases, dropping cliches, avoiding slang and buzzwords, reducing buried verbs, and controlling exuberance.

Chapter Two, Objective Five

Improve your competitive advantage by developing professionalism and business etiquette skills.

Chapter Five, Objective Four

Improve your writing techniques by emphasizing important ideas,employing the active and passive voice effectively, using parallelism, and preventing dangling and misplaced modifiers.

Individualism and Collectivism

Independence is valued in some cultures Teamwork is valued in other cultures

The Pivoting Sentence

Limiting + Topic + Supporting

Types of Workplace Listening

Listening to Supervisors Listening to Colleagues Listening to Customers

Norming

Normalizing group functions

Differing Frames of Reference

Occurs when people have different experiences and cultures

Bypassing

Occurs when the meaning attached to words are different between the sender and receiver

Lack of Language Skill

Occurs when the sender cannot communicate properly

Distractions

Occurs when there are technicalities, noises, and opinions

The Three Phases of Guffey's Writing Process

Prewriting Drafting Revising

Characteristics of Business Writing

Purposeful Economical Audience-Oriented

Chapter Six, Objective Four

Recognize proofreading problem areas, and apply effective techniques to catch mistakes in both routine and complex documents.

Three Aspects of Drafting

Research Organize Draft

Storming

Setting responsibilities and goals

Characteristics of Good Teams

Stay small and embrace Diversity Agree on Purpose Agree on Procedures Confront Conflict Communicate Effectively Collaborate, Don't Compete Accept Ethical Responsibilities Share Leadership

Chapter Four, Objective Two

Summarize the 3x3 writing process and explain how it guides a writer

The Indirect Sentence

Supporting + Topic

Characteristics of Paragraph Coherence

Sustaining the Key Idea Dovetailing Sentences (so ideas connect) Including Pronouns Employing Transitional Expressions (a road map)

Time Orientation

Timing is either punctual in some cultures (be early) or it is flexible (highly variable).

FREEBIE: "The three purposes of business writing..."

To inform To persuade To promote goodwill

Three Components of Any Sentence

Topic Supporting Limiting

The Direct Sentence

Topic + Supporting

Chapter Two, Objective Four

Understand how effective nonverbal communication can help you advance your career.

Chapter Four, Objective Five

Understand how teams approach collaborative writing projects and what collaboration tools support team writing.

Chapter Two, Objective One

Understand the importance of teamwork in today's digital-era workplace, and explain how you can contribute positively to team performance.

Chapter Four, Objective One

Understand the nature of communication and its barriers in the digital age.

Chapter Three, Objective One

Understand the powerful effects of globalization and the major trends fueling it.