BAS 283: Principles of Management

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the __________ role.

leader

Tonya Price, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of

leading.

For a widget manufacturing company, worker-hours per widget is a measure of

organizational efficiency.

When Jared Andersen of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of

organizing.

A manager in for-profit business focuses primarily on __________, while a manager of a non-profit focuses on __________.

the bottom-line, social impact

The nineteenth and early twentieth centuries saw the development of which management perspective?

...

Which of these skills is the cognitive ability to see the organization as a whole and the relationship among its parts?

Conceptual

According to research, managers in not-for-profit organizations should place less emphasis on the roles of spokesperson, leader, and resource allocator.

False

Controlling defines where the organization wants to be in the future and how to get there.

False

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

False

Who is considered as the "father of scientific management?"

Frederick Winslow Taylor

In the new world of work, managers need a new approach that relies less on command and control and more on communication and coordination.

Making a difference as a manager today and tomorrow requires integrating solid, tried-and-true management skills with innovative apporaches that emphasize the human touch, enhance flexibility, and engage employees' hearts and minds as well as their bodies.

__________ is not a function of management.

Performance

For a widget manufacturing company, worker-hours per widget is a measure of

Pg. 10 eBook - Organizational efficiency refers to the amount of resources used to achieve an organizational goal. It is based on how much raw materials, money, and people are necessary for producing a given volume of output.

As globalization, workforce diversity, uncertainty, and societal turbulence increase, __________ skills become even more crucial.

Pg. 12 eBook - As globalization, workforce diversity, uncertainty, and societal turbulence increase, human skills become even more crucial.

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

Pg. 14 - Middle managers work at middle levels of the organization and are responsibile for business units and major departments.

Matt Richards is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n)

Pg. 15 e-Book - First-line managers are directly responsibile for the production of goods and services. They are first or second level of management and have such titles as supervisor, line manager, section chief, and office manager.

__________ managers are responsible for the manufacturing and marketing departments that make or sell the product or service.

Pg. 15 e-Book - Line managers are responsible for the manufacturing and marketing departments that make or sell the product or service.

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

Pg. 21 e-Book - The disseminator forwards information to other organization members.

According to research, managers in not-for-profit organizations should place less emphasis on the roles of spokesperson, leader, and resource allocator.

Pg. 24 - Managers in nonprofit organizations place more emphasis on roles of spokesperson (to "sell" the organization to donors and the public), leader (to build a mision driven community of employees and volunteers), resource allocator (to distribute government resources or grant funds that are often assigned top-down).

In a crisis situation, managers need to get back to business as soon as possible. But it's important to first deal with

Pg. 29 e-Book - The companies that weather a crisis best, whether the crises is large or small, are those in which managers make people and human feelings their top priority.

Managers today face the ultimate paradox: keep everything running efficiently and profitably, while, at the same time, change everything.

Pg. 38 e-Book - Managers today face the ultimate paradox: 1. Keep everything running efficiently and profitably, while at the same time, 2. change everything.

Managers today face the ultimate paradox: keep everything running efficiently and profitably, while, at the same time, change everything. The nineteenth and early twentieth centuries saw the development of which management perspective?

Pg. 38 e-Book - Managers today face the ultimate paradox: 1. Keep everything running efficiently and profitably, while at the same time, 2. change everything.

Interest rates, inflation, and trade barriers are all examples of __________ forces.

Pg. 39 e-Book - Economic forces are forces that affect the availability, prodution, and distribution of a society's resources among competing users.

_________ is not a function of management.

Pg. 4 - Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.

A social group within an organization is part of the

Pg. 45 e-Book - The informal organization occurs in all formal organizations and includes cliques and naturally occurring social groupings.

Maslow's hierarchy of needs started with which of these needs?

Pg. 47 e-Book - Maslow's hierarchy started with physiological needs and progressed to safety, belongingness, esteem, and, finally, self-acutalization needs.

The classical perspective on management, according to Douglas McGregor, is consistent with which of the following?

Pg. 48 e-Book - McGregor believed that the classical perspective was based on Thjeory X assumptions about workers.

Which of the following would be classified as input for Coca-Cola, Inc.?

Pg. 52 e-Book - Inputs include raw material resources, information resources, human resources, and financial resources.

Which of these is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it?

Pg. 54 e-Book - Benchmarking refers to a process whereby companies find out how others do something better and they do and then try to imitate or improve on it.

In learning organizations, __________ is(are) a manager's primary source of strength, not a cost to be minimized.

Pg. 56 e-Book - In learning organizations, people are a manager's primary source of strength, not a cost to be minimized.

E-bay is which type of e-commerce?

Pg. 57 e-Book - Exhibit 2.8 shows that consumer-to-consumer is a type of E-commerce whereby electronic markets are created by Web-based intermediaries.

__________ refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Pg. 57-58 e-Book - Supply chain management refers to managing the sequence of suppliers and purchases, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Selecting goals and ways to attain them refers to

Pg. 8 e-Book Exhibit 1.1 top of page - Selecting goals and ways to obtain them pertains to the planning function.

The assembly line is most consistent with which of the following general principles of management?

Pjg. 45 e-Book - Unity of command means that each subordinate received orders from one- and only one superior.

Efficiency can be calculated as the amount of resources used to produce a product or service.

True

In the disseminator role, a manager forwards information to other organization members.

True

In the new world of work, managers need a new approach that relies less on command and control and more on communication and coordination.

True

The new workplace is organized around networks rather than rigid hierarchies, and work is often virtual.

True

Monitoring activities and making corrections refer to

controlling.

In many contemporary top organizations, leadership is often found __________.

dispersed throughout the organization

Controlling defines where the organization wants to be in the future and how to get there.

false

Enterprise resource planning refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

false

The disturbance handler role involves the initiation of change, thinking about the future and how to get there.

false

Of all management duties, one of the things managers like the least is:

handling paperwork

The most important responsibilities for __________ managers include communicating a shared vision for the organization and shaping corporate culture.

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