BCOM 3950 Ch 7: Creating Effective Emails

True or false: In a business setting, emails will always get read, even if they are hard to read.

False Reason: Readers are unlikely to read a message that is not easy to read.

An effective business email is

concise.

According to a recent study, nearly all business professionals expect an email response within

4 hours.

Which of the following characteristics of a subject line will increase the likelihood that the recipient of a business email will open it immediately?

compelling descriptive

Rather than using a priority flag, the best way to gain a business email recipient's immediate attention is by

composing an effective subject line.

Which of the following are the email features that can be a factor in the development of email chains? (Choose every correct answer.)

copy reply to all forward

Out of respect for message recipients, business professionals should ensure that all emails they send are which of the following? (Choose every correct answer.)

needed pertinent

Sending an email to the wrong person can result in which of the following?

negative professional outcomes release of private information disclosure of confidential business plans

Emails that are easy to read have which of the following features?

obvious labeling of document attachments a subject line that clarifies the message

As the number of people involved in an email chain grows, which of the following occur?

More messages are included. Turmoil and confusion increase.

Email chains are defined as emails

That are sent back and forth among a group of people

Before business emails are sent, which of the following should be checked? (Choose every correct answer.)

grammar punctuation spelling

Which of the following are reasons email is not considered a rich channel for communication? (Choose every correct answer.)

Email is deficient in verbal cues. Email does not have nonverbal cues.

Which statements are true of the demands placed upon the recipient of a business email? (Choose every correct answer.)

Emails add to the amount of work a recipient must do. Emails often disrupt other work tasks. Emails may create a time commitment.

True or false: If you can't take care of an email request right away, you should not respond at all until you can send a full and detailed response.

False Reason: Recall that you should reply immediately and inform the sender of the email when you will be able to respond in full.

Which of the following are appropriate ways to reply to an email with a request that you cannot immediately respond to in full? (Choose every correct answer.)

I will get back to you on Thursday after I've had a chance to study your request. I can take care of your request two days from now. I can respond to your email by the end of the week.

When writing a business email, maintaining a high standard of writing is key for which of the following reasons?

The number of people who might see the message is high.

True or false: "Reply to all" is an email feature that contributes to email chains in the business environment.

True Reason: "Forward," "copy," and "reply to all" contribute to the formation of email chains.

_____ business professionals are the group most likely to expect an immediate response to an email.

Younger

When a business professional writes an email to another business professional, which of the following qualities should be avoided to be respectful of time?

mediocre writing lack of clarity

In a business environment, potentially serious errors in emails include

accidentally releasing confidential data. addressing emails to the wrong recipients. unknowingly sending sensitive information.

Ideally, business email writers should favor a(n) ______ tone.

balance between a formal and a friendly Reason: It may be better to err on the side of formality, but being reserved and academic is too formal and stuffy.

Overuse of the priority flag by a business email sender can lead to a reputation as

demanding.

Currently, the primary form of written business communication is

email.

For the next few years, which of the following is expected to be the most commonly used tool for written business communication?

emails

To make certain that a vital business email is correctly and fully edited and proofread before being sent, it should be written

in a word processing program.

Because business professionals use a large quantity of email for communication, they typically associate emails with which of the following? (Choose every correct answer.)

information overload email fatigue

When you coordinate tasks by email, you show respect for the recipient's time by

providing details about time frames. clearly stating your availability. providing several possible time slots for any meetings.

Which of the following are qualities that facilitate the reading of a business email message?

putting the most important data at the beginning of the message ensuring paragraphs are brief and no longer than about 50 words

In business emails, subject lines reflect the ______ of the message.

significance

Email is suitable for which of the following types of messages in business? (Choose every correct answer.)

stating holiday work hours the sharing of facts routine work information

The use of a brief greeting in a business email and including the name of the email's recipient tend

to create goodwill.

Which of the following are motivations for leaving out names in business emails?

to have the email resemble a memo to avoid unneeded formality

One way to help with effective time management when organizing deadlines via email is

to provide clear timelines.