BCOM CH 6

Why is the following statement potentially insulting to its recipient? "You will want to take advantage of this exciting opportunity before its too late!"

It tells the recipient how they should feel.

Which of the following sentences is gender-neutral?

Please ask the coordinator for directions.

Which of the following is an example of a nondiscriminatory sentence?

Remember that Wallace is a wheelchair user, and be sure to book an accessible room for him at the conference

An angry customer has emailed Kurtis wanting to know why the custom luggage he ordered three weeks ago hasn't arrived yet. When Kurtis looks up the order, he discovers that the customer never chose the type and color of hardware he wanted. How should Kurtis respond to avoid blaming the customer?

To complete your order, please use the attached form to choose the style and color of hardware that you prefer.

Having integrity means that you are true to your ethical principles in all situations.

True

Which of the following statements about the you-viewpoint is true?

Using the you-viewpoint means always stating the facts exactly as they are in a neutral tone.

When delivering negative news, you should

_________

Following Aristotelian ethics means making the choice that will result in the greatest good for the largest number of people.

fal

When should you use a more formal style?

when writing a ceremonial message, such as for an award