BCOM Chapter 9

When delivering an appreciation message, an exaggerated display of gratitude may a) Appear unprofessional. b) Help build connections. c) Encourage repeat business. d) Seem insincere.

a) Appear unprofessional. d) Seem insincere.

When employees explain their reasons in text of runtine requests, the company is better able to maintain ___________________ by keeping written records that show why decisions were made. a) Transparency b) The public's goodwill c) Secrecy d) Dominance

a) Transparency

Your response to inquiries will be more effective if you ___________ so that reader can easily identify your answers. a) Send multiple emails, one for each question b) Mark each question with a bullet or number c) Place your name in capital letters beside each of your answers d) Use Excel worksheets to explain detailed data

b) Mark each question with a bullet or number

After harming someone at work, whether intentionally or not, business professionals with high ___________________ will quickly try to make amends. a) Sense of entitlement b) Sense of guilt c) Emotional intelligence d) Need for approval

c) Emotional intelligence

In usiness correspondence that includes procedures and directions, ______________ the steps to differentiate them from each other. a) Enlarge b) PowerPoint c) Number d) Italicize

c) Number

In an email announcement business message, the ___________ must be specfic and must pique the interest of the reader so that the message will not be overlooked. a) Meta data b) Goodwill statements c) Closing paragraph d) Subject line

d) Subject line