BCOM: Chapter Test 9 Part 1 & 2
Herring and Henderson contend that diversity includes valuing differences between groups but must also include addressing issues of ______, ______, and ______.
parity; equity; inequality
Match the example leader statement with the correct key component of the inclusion experience.
"I make others feel like part of the team" - feeling engaged and involved "I treat others the way I want them to treat me" - feeling respected and valued "I let others know they can be open with the group" - feeling authentic and whole "I listen to others' perspectives" - feeling influential
As a leader, which action is most likely to promote inclusion?
giving group members an equal chance to voice their opinions
Sandra is 65 years old. Her husband has passed away unexpectedly and she needs to find employment to supplement the income she currently receives. What law protects Sandra from being discriminated against by prospective employers because of her age?
Age Discrimination Act
Which person's behavior is most likely to promote inclusion in the workplace?
Dhvani, who builds teams based in employees' individual strengths.
Which of the following Inclusion Framework quadrants represents a low level of belongingness and a high value in uniqueness?
Differentiation quadrant
Match the statement with the correct quadrant of the Inclusion Framework.
The individual feels like an insider, but only if they conform. - assimilation The individual feels like an outsider and is not valued. - exclusion The individual feels like an outsider, but their unique skills/characteristics make them valuable. - differentiation The individual feels like an insider and feels valuable. - inclusion
Match the statement with the correct quadrant of the Inclusion Framework.
The individual feels like an insider, but only if they conform. - assimilation The individual feels like an outsider and is not valued. - exclusion The individual feels like an outsider, but their unique skills/characteristics make them valuable. - differentiation The individual feels like an insider and feels valuable. - inclusion
Ferdman suggests that inclusion is a result of inclusion practices on many levels, including interpersonal, group, leader, organizational, and societal.
True
In the diversity management and inclusion in the 21st century, 2000 to present time period, diversity continues to be a major concern for society and organizations.
True
Organizational diversity has become more important as globalization has increased.
True
When a group is not functioning inclusively, it can create a negative environment for group members.
True
Raven is leading a newly created team. The team is diverse, and most team members come from departments that have little internal diversity. To help position the team for success, Raven should ______.
acknowledge that people bring different values and perspectives and encourage them to speak openly
What is new over the last two decades regarding diversity in the workplace?
an emphasis on inclusion
Diversity is best defined as the ______.
collective amount of differences among members within a social unit
Brewer found that people have two opposing needs regarding being part of a group: a need to assimilate and a need to ______.
differentiate
Mark is hired as part of a diversity initiative at his company. He fluently speaks the same language as a quickly growing percentage of the people the company services. However, when decisions are being made regarding these customers, Mark is never included or even asked for input. His coworkers do not make any efforts to reach out to him. As a result, Mark does not feel like he is really part of the organization, they just value his ability to speak a different language. What is this an example of?
differentiation
Match the following time periods with the metaphor used to describe it.
early years - melting pot diversity management and inclusion in the 21st century - smorgasbord era of valuing diversity - salad
Which of the following does Loden identify as secondary dimensions of diversity?
education
Elaina hasn't been exposed to many different cultures, and at work, she tends to see things from her perspective only. In fact, others have commented that Elaina clearly views her culture as superior to others. Which barrier to embracing diversity and inclusion in the workplace does this best reflect?
ethnocentrism
Ellen has worked at her company for many years; however, she does not feel a part of the group. She feels her manager and coworkers do not appreciate her and leave her out most of the time. She feels like she does not belong, and in turn, she comes to work and only does the minimum she needs to do to get by. Ellen belongs to which quadrant of the Inclusion Framework?
exclusion quadrant
Which outcome is typically associated with organizational diversity?
increase in quality and creativity decisions
When Zayan communicates with members of his team, he consistently listens without interrupting, asks follow-up questions, and ensures he has understood their message. Zayan is demonstrating inclusivity through ______.
interpersonal communication
John's company transfers him to a branch in a new city and state. John's new coworkers are welcoming; they seem interested in him and ask for his opinions and suggestions. Although they are actively reaching out to John, they still give him personal space to adjust. What is this an example of?
interpersonal inclusion
Match the leadership action with the correct key component of the inclusion experience.
leaders share information freely and treat followers like insiders - feeling involved and engaged followers are able to participate in decisions and they feel their ideas are heard - feeling influencial individuals know they will not be hurt, ridiculed, or criticized for expressing ideas that differ from those of others - feeling safe individuals feel free to be honest and transparent - feeling authentic and whole
Which of Harvey's three periods is described by the metaphor of "melting pot?"
the early years