BCOM Final Review

30. Helping the audience visualize the benefits of a solution you have offered will increase their desire for the solution. a. True b. False

a

19. What supporting material would you use to supplement the logos of your persuasive argument? a. statistics b. quotes c. examples d. all of the above

d

18. Which philosopher viewed credibility as central to any effective rhetoric? a. Quintilian b. Aristotle c. Socrates d. Plato

a

23. Why is it important to use a practice audience before your speech? a. an honest practice audience can help determine if your speech is effective b. practicing with an audience beforehand removes the need to follow an outline c. you can be informal and at ease with a practice audience d. practice audiences will not judge you too harshly

a

25. When delivering a speech, your hand gestures should be ___________. a. kept to a minimal to avoid distractions b. exaggerated to keep the audience's interests c. avoided entirely d. used moderately to enhance your presentation

a

27. Speaking at a slightly faster rate than average is sometimes preferred to a normal speed. a. True b. False

a

28. Aristotle's persuasive appeals are: ethos, pathos, and logos. a. True b. False

a

31. PowerPoint slides should never be used as a substitute for a speaking outline. a. True b. False

a

33. Whenever possible, video clips should be imported into slides or saved into files prior to the presentation. a. True b. False

a

35. Practice audiences should be critical when giving feedback to your presentation. a. True b. False

a

32. Selecting volunteers from the audience to take part in demonstrations is always a good technique for audience involvement. a. True b. False

b

34. Pauses should be avoided at all costs during a presentation. a. True b. False

b

1. Which of the following is the best example of an audience-centered speaker? a. a speaker who thinks about the audience during every step of the presentation design and delivery process using analysis and research b. a speaker who includes the audience in the presentation by asking for volunteers c. a speaker who asks the audience members if they have heard of the topic before the speech and asks their opinions prior to beginning the presentation

a

10. Which of the following is accurate regarding video clips? a. They can add excitement to any presentation if you are prepared. b. It is acceptable to make the audience wait briefly while you find your clip. c. Videos should never be put into a PowerPoint. d. Videos are seen as a waste of time in professional presentations

a

11. Roman wishes to introduce a new drinking water system to his office and do away with the bottled water vending machine. He asks the audience to raise their hands if they like to waste money and plastic. He then asks the audience to raise their hands if they would like to save money and the environment. Roman is using what technique to persuade his audience? a. cognitive dissonance b. analogical reasoning c. causal reasoning d. logical reasoning

a

13. Rashid's company is considering adopting a new policy. A competitor adopted the same policy and received bad press. He thinks that they too will receive bad publicity if they adopt the policy. Rashid is using ____________. a. inductive reasoning b. deductive reasoning c. analogical reasoning d. logical reasoning

a

16. Any questions relating to the audience's sex, age, race, or ethnicity are known as __________ questions. a. demographic b. relational c. audience-centered d. analysis

a

18. It is important to develop a sense of play when delivering speeches because _________. a. many of your problems will be minor and only you will notice b. it will help you shrug off any major problems c. the audience will see you're being a casual speaker d. you won't need to stay with your outline as much

a

2. Formal presentations and opportunity presentations are identical in __________ and ___________. a. preparation, presentation b. length, format c. timing, setting d. goal, result

a

2. Miguel has designed an intricate PowerPoint presentation that will blow his audience away. When he arrives, there are no computer capabilities in the room he is presenting in. Miguel forgot to consider the overall ____________. a. context b. surroundings c. environment d. demographic

a

2. Monique's team has decided that she should give their introduction, transitions, and conclusion while the rest of the team covers the main points of the presentation. Monique is the team's ___________. a. organizer b. facilitator c. leader d. spokesperson

a

20. Discussing the upsides and downsides of buying a Mac over a PC is known as a __________ presentation. a. pro-con b. comparison-contrast c. spatial d. classification

a

21. What is a negative effect of PowerPoint presentations? a. many speakers use PowerPoint as a crutch b. the slide transitions are a distraction for the audience c. PowerPoint is an outdated presentation aid d. PowerPoint removes the need for a speaking outline

a

22. Alice was recently criticized for the poor performance of her store this quarter. When Alice stated that profits for the company overall were down for the quarter, she mentioned that recent highway construction in front of her store was the main reason for low profits. She presented reports that compared store sales along the highway versus other stores in her town to prove her point. This is an example of: a. inoculation b. inductive reasoning c. deductive reasoning d. cognitive dissonance

a

23. How could you create excitement for an otherwise boring speech? a. introduce your topic with an anecdote, joke, or unexpected statement b. add as much information as possible c. keep your audience guessing the direction of your presentation d. exaggerate you nonverbal communication

a

29. Developing a clear organizational structure will enhance both informative and persuasive speeches. a. True b. False

a

29. We all like to tell and hear stories about people and including this element in your speech could enhance your presentation. a. True b. False

a

3. When gathering research, internal sources of information include ___________. a. information that comes from within the organization, such as reports, policies, or interviews with employees and/or customers b. information that comes from outside the organization, such as from outside agencies, the competition, the government, and the media c. interviews with scholars who have researched the organization d. all of the above

a

30. A specific purpose is a declarative sentence telling the listeners what you want them to understand/know or believe by the end of your presentation. a. True b. False

a

30. Repeating the message numerous times during the presentation will help with message retention. a. True b. False

a

32. A false close occurs when the speaker indicates they are finishing and then continues to introduce new information. a. True b. False

a

32. Speakers should point out other possible causes when persuading with a causal reasoning technique. a. True b. False

a

34. Internet sources require special attention when validating their credibility. a. True b. False

a

5. Informative speakers should be _________, while persuasive speeches should be _________. a. objective, subjective b. objective,objective c. subjective, objective d. subjective, subjective

a

7. Mentioning previous work experience, awards, and recognitions is one way of establishing ___________. a. ethos b. pathos c. logos d. rapport

a

True/False 26. Before developing a presentation, the speaker should analyze the audience and tailor the presentation to the audience's needs. a. True b. False

a

True/False 26. Meetings can be an excellent change to give an opportunity presentation. a. True b. False

a

1. Which philosopher wrote The Art of Rhetoric? a. Plato b. Aristotle c. Homer d. Socrates

b

10. Kira signaled to the audience that the presentation was concluding and included a few more statistics and more information to reinforce her point. Kira has given a _____________. a. solid conclusion b. false close c. transition d. persuasive speech

b

12. Marcus is trying to persuade his managers to give an extra day off for Thanksgiving break by reminding them that they want employees to be happy, and that holiday breaks make employees happy. This type of persuasion is _________. a. inductive reasoning b. deductive reasoning c. cognitive dissonance d. causal reasoning

b

12. Presenting a presentation in a style similar to that used in casual conversation is called conversational quality or a(n) _______________ speaking style. a. informative b. extemporaneous c. ineffective d. monotone

b

12. The term ya'll (you all) is specific to the southern region. It could best be described as an example of a(n) __________. a. slang word b. colloquialism c. abbreviation d. cuss word

b

13. A __________ is any word or phrase that helps guide the listener from one point to the next. a. preview b. transition c. territorial marker d. visualization step

b

14. A physiological process that occurs in the body of a speaker resulting in nervous behavior and anxiety is called _____________. a. cold feet b. adrenaline rush c. butterflies in the stomach d. apprehension

b

14. Monroe's Motivated Sequence is utilized to persuade in business and professional settings and consists of _______________. a. motivating your audience using visual aids b. attention step, need step, satisfaction step, visualization step, and action step c. communicating a relationship in which one thing is caused by another d. presenting topics that span a length of time, deal with the development of an idea, or explain the steps in a process

b

14. Which of the following should be included in a persuasive speech? a. pathos and logos b. pathos, logos, and ethos c. pathos and ethos d. ethos and logos

b

15. Eli is showing how his solution would benefit his team during his presentation so that they will decide to agree with his proposal. Which step of Monroe's Motivated Sequence is Eli demonstrating? a. solution b. visualization c. satisfaction d. needs

b

15. Making eye contact with your audience is ____________. a. not necessary if you are using a PowerPoint presentation because you will be focused on the material b. one of the best ways to reduce nervousness c. one of the best ways to increase nervousness d. may decrease credibility

b

17. During a recent poverty awareness event, Sara incorporated pictures of starving children into her presentation. This persuasive appeal is known as: a. ethos b. pathos c. logos d. cognitive dissonance

b

20. Seeing key points, demonstrations, or other supporting materials are essential for ____________. a. audience members b. visual learners c. scholarly learners d. retention learners

b

20. When assessing internet sources, what would alert you the source is not valid? a. The information was posted recently b. there are no authors or sources listed c. The advertisements on the website link to scholarly journals d. The source has hyperlinks related to similar topics

b

21. Words or phrases that let the audience know where you are within the presentation are known as __________. a. transitions b. signposts c. internal previews d. summaries

b

23. Jennifer's company starts off every day with an casual meeting where any employee can talk about issues or concerns regarding the department. Jennifer's company is using ________. a. formal presentation b. huddles c. impromptu presentation d. active agreement

b

24. What is a good example of a relational question? a. a question asking how males and females might react to the presentation b. a question about what your relationship is with the audience c. a question concerning the audience's level of knowledge on the subject d. a question regarding the environment of the presentation

b

24. When giving team presentations, the group should _________. a. separate the team into individual parts and combine it at the presentation b. plan, practice, and collaborate the entire presentation together c. identify a team leader who is in charge of developing the presentation outline d. create the presentation together and pick the best speaker to deliver the entire speech

b

27. Disagreeing with an idea is referred to as active disagreement. a. True b. False

b

27. The setup of the room is a demographic piece of information to consider before presenting. a. True b. False

b

28. Including Internet research is the best way to incorporate research into a presentation. a. True b. False

b

28. Manuscript style outlines help to increase the conversational quality of a presentation. a. True b. False

b

29. PowerPoint slides should be set on a timer so that the speaker stays on track with their allotted time. a. True b. False

b

31. Including emotional appeal to a persuasive speech will cause the speaker to lose credibility. a. True b. False

b

31. The presentation should begin with the speaker introducing themselves and the topic. a. True b. False

b

33. Conclusions should finish with a call for questions from the audience. a. True b. False

b

33. Relying solely on personal anecdotes to inform an audience is effective because it builds speaker credibility. a. True b. False

b

34. A report from your supervisor on total sales is an example if an internal source. a. True b. False

b

35. Quotes should not be used when establishing credibility. a. True b. False

b

35. Showing similarities or differences between two things during a presentation is known as a pro-con organizational pattern. a. True b. False

b

4. Speeches delivered from a manuscript ____________. a. help produce conversational quality b. lead to monotone presentations c. help the speaker keep their place d. should be used as a backup

b

6. Cindy is concerned that her presentation does not follow a logical sequence. Which persuasive appeal should she work on before making her presentation? a. ethos b. logos c. pathos d. outlining

b

6. Explaining the steps of a process is part of the _________ organizational strategy. a. processing b. chronological c. classification d. step by step

b

6. Practice audiences should be _____________. a. subjective b. objective c. larger than the real audience will be d. smaller than the real audience will be

b

8. Emotional appeal should be included in ___________. a. informative speeches b. persuasive speeches c. informative and persuasive speeches d. neither informative nor persuasive speeches

b

9. After you clearly introduce your topic and specific purpose during the introduction you should immediately follow with ____________. a. the reason why you chose the topic b. a preview of your main points c. an outline printed on paper that you distribute to the class d. nothing, your introduction is complete

b

Multiple Choice 1. A speaking outline should be ________ a practice outline. a. more detailed than b. less detailed than c. the same as d. reformatted in to

b

True/False 26. Presenters should always avoid walking from one side of the room to the other and instead stay in one location for the duration of the speech. a. True b. False

b

13. Tools used by a speaker to help support the audience's interest in and understanding of the presentation such as visual or audio clips are called _________________. a. props b. outlines c. supporting aids d. PowerPoints

c

16. Tom recently gave a presentation at work highlighting the problems with customer service. He asks all his coworkers to spend an extra thirty minutes each day handling customer complaints. This is an example of: a. motivation b. coaching c. call to action d. leadership

c

17. Carmen is giving a persuasive presentation at her university tomorrow. During the speech design process, Carmen asks herself why her audience is showing up, how the topic could be viewed, and what other speakers will be talking about. These are known as: a. physical questions b. relational questions c. attitudinal questions d. audience analysis

c

17. Which of the following is not an example of a vocal filler? a. umm b. like *c. furthermore d. and

c

21. Robert is giving a speech at his local YMCA. He begins by emphasizing that he has grown up in this neighborhood and has seen many of the same problems as other members in the audience. Robert is: a. making an emotional appeal b. baiting the audience c. establishing common ground d. making an informative appeal

c

22. During Jenna's latest persuasive speech, her professor penalized her for using terms like "OMG!", and "bff". These language violations are known as: a. cuss words b. colloquialisms c. texting language d. slang

c

22. Travis is giving a speech to his biology class discussing the digestive system of the human body. Travis should _____________. a. stay away from visual aids and focus on the textbook definitions and examples b. play a fifteen minute video discussing the digestive system c. supplement his speech with illustrations and photos d. create a model of the digestive system and pass it around the classroom

c

25. Using an argument that is flawed or incoherent is a violation of: a. ethos b. pathos c. logos d. rhetoric

c

5. Teams who use Power Point demonstrations should keep ___________. a. each part separate for purposes of clarity b. transitions between speakers to a minimum c. the entire presentation as one file d. separate color schemes for each speaker

c

7. As most audience members are not good listeners, if you are giving a presentation and you want your audience to remember your message, you must __________. a. always speak with a microphone or at a podium b. use visual aids for each point c. repeat yourself d. include the audience as participants

c

8. Sharon is giving a presentation about a new product and passes the product around for the audience to see. Is this a mistake? a. No, because visual aids are always helpful. b. No, because props always help alleviate nervousness. c. Yes, because passing things around while you are speaking can be very distracting for listeners and for you. d. Yes, because the audience will steal the product.

c

9. During persuasive speeches, if the presenter wants the audience to take some sort of action, they are seeking ___________. a. passive agreement b. active agreement *c. active agreement and call to action d. passive agreement and call to action

c

10. Credibility of the information being presented can be established by __________. a. using quotes b. using statistics c. using personal examples d. listing or mentioning the sources

d

11. If the speaker is going to take questions he/she should ____________. a. ask people with questions to stay after b. conclude before asking for questions c. address the questions throughout the speech d. wait until after an applause to ask for questions

d

11. Which of the following characteristics describes a professional, effective PowerPoint slide? a. all information incorporated into a few slides with a lot of text b. many different colors on each slide c. timed d. information spread onto several slides

d

15. Presentational excellence is important because _____________. a. Presentations serve as a tool to motivate employees and communicate effectively about business goals. b. Presentational excellence must be present in order to achieve professional excellence. c. Product presentations, team huddles, running meetings, press conferences, special events, and other forms of oral communication reveal something about you as a professional. d. all of the above

d

16. When delivering your speech, you should project your volume by _________. a. speaking as loudly as possible b. speaking in a conversational tone c. softly so the audience has to focus to hear you d. projecting to an audience member in the back corner

d

18. Ryan is preparing a presentation for his department. During his research, he gathers information from outside agencies, the state government, and from separate media agencies. These are known as: a. internal sources b. relative sources c. impact sources d. external sources

d

19. What should you strive to accomplish during your introduction? a. establish credibility b. relate the topic to the audience c. preview main points d. all of the above

d

19. What tips should you follow when conducting an interview? a. ask all the questions you wanted to ask b. present yourself as a professional c. develop an interview schedule d. all of the above

d

24. Why is ethos important to a persuasive presentation? a. it highlights your use of clear, factual knowledge on the subject b. it helps produce imagery to help the audience connect emotionally with the topic c. ethos keeps the audience from considering other possibilities d. ethos establishes your credibility on the subject

d

25. What should you avoid when gathering research? a. information from media sources (CNN, NBC, etc.) b. scholarly journals from an internet database c. expert testimonials taken through an interview d. relying solely on your previous knowledge

d

3. A common response to adrenaline in the system is __________. a. blushing b. increased hand or feet movement c. sweating d. all of the above

d

3. Passive agreement is a goal of what kind of presentation? a. informative b. solicitation c. call to action d. persuasive

d

4. What is the best way to achieve excellence in professional presentations? a. use only information from government agencies or science journals b. present quickly and make lots of eye contact c. use personal examples d. continually evaluate the professional context as you research and then design your presentation

d

4. Which of the following is an example of a specific purpose? a. I want my employees to understand and follow the new dress code policy. b I want to persuade my team. c. I would like ABC Company to select us as the bank to serve their employees' banking needs. d. a and c

d

5. Chronological, spatial, cause-effect, and classification are all different types of ___________ for presentations. a. problem-solution b. organizational patterns c. transitions d. research

d

7. Which is true concerning demonstrations? a. Demonstrations should be done only by the person presenting. b. Demonstrations should always include volunteers from the audience. c. Demonstrations will distract from the speaker. d. Demonstrations should be done with an assistant if necessary.

d

8. Which of the following is the most effective introductory statement? a. Thank you for having me here today. b. Good afternoon, today I'd like to discuss saving for retirement. c. Hello, my name is Mark, and I'm happy to be here. d. Did you know that individuals over the age of 50 make up more than ¾ of America's financial assets?

d

9. Illustrations should be _____________. a. passed around so everyone can see them up close b. used only when videos aren't available c. separate from a slide d. simple and incorporated into the slide

d