BCOM midterm (multiple choice)

Making​ informal, mutually beneficial contacts to help with business connections now and in the future is known as​ __________. A. networking B. collaborating C. interacting D. cooperating E. interrelating

A. networking

Information can be sent or received without using written or spoken language by using the interpersonal process of​ __________. A. nonverbal communication B. communication C. telepresence D. unified communication E. collaboration

A. nonverbal communication

The capacity to send enormous amounts of data​ instantly, continuously, and globally is known as​ __________. A. radical connectivity B. the Internet C. the​ mobile-first approach D. location aware content E. constant connectivity

A. radical connectivity

In​ a(n) __________​ interview, a set of predetermined questions are asked in a specific order. A. structured B. group C. behavioral D. panel E. ​open-ended

A. structured

In​ a(n) __________, a person is tasked with performing a​ job-related activity as part of the process. A. working B. behavioral C. structured D. ​open-ended E. stress

A. working

Who or what controls the types of questions that can be asked at​ interviews? A. ​Federal, state, and local law B. The Department of Labor C. The hiring manager D. The candidate E. Company policies

A. ​Federal, state, and local law

Which phase of the interview process consumes the greatest amount of​ time? A. ​Question-and -answer session B. Application C. ​Warm-up D. Close E. Screening

A. ​Question-and -answer session

The form a message takes is the​ __________ and the system used to deliver the message is the​ __________. A. ​medium; channel B. ​medium; content C. ​content; channel D. ​channel; content E. ​channel; medium

A. ​medium; channel

Which of the following is NOT part of the heading of your​ résumé? A. Email address B. Career objective C. Address D. Name E. Phone Number

B. Career objective

The​ __________ is the delivery system used to send a message. A. specific purpose B. channel C. journalistic approach D. medium E. general purpose

B. channel

One technique to convey​ warmth, comfort, and reassurance in the communication process is the effective use of​ __________. A. personal appearance B. touch C. gesture and posture D. facial expressions E. time and space

B. touch

A disadvantage to​ oral, in-person communication is that​ __________. A. it lacks nonverbal cues other than voice inflections B. unless​ recorded, it does not provide a​ permanent, verifiable record C. it offers limited opportunities for timely feedback D. it involves rich nonverbal cues E. it allows​ time-shifted consumption

B. unless​ recorded, it does not provide a​ permanent, verifiable record

Which of the following is good advice when sending an application​ letter? A. In order to increase your​ chances, use a generic opportunity statement. B. ​Don't just repeat information from your résumé. C. Address the letter​ "To Whom it may​ concern" because there is a possibility many people my read your application letter. D. You should state your desired salary range. E. Make your letter stand out using the latest gimmick

B. ​Don't just repeat information from your résumé.

Which phase of an interview is considered to be the most​ important? A. Application B. ​Warm-up C. Screening D. ​Question-and-answer session E. Close

B. ​Warm-up

The​ __________ approach should be used when making every effort to get your message across in a meaningful way while understanding and respecting the receiver. A. direct B. ​audience-centered C. business communication D. professional E. indirect

B. ​audience-centered

Most business documents should be in the​ __________ range on the​ Flesch-Kincaid Grade Level score. A. 9​ - 12 B. 10​ - 12 C. 8​ - 11 D. 14​ - 16 E. 12​ - 14

C. 8​ - 11

Which of the following is acceptable to include in your​ résumé? A. Marital status B. Political affiliations C. Community service D. Social Security number E. Physical characteristics

C. Community service

Which of the following is NOT one of the ways effective communication helps businesses? A. Effective communication leads to greater employee engagement with their work. B. Effective communication creates closer ties with important communities in the marketplace. C. Effective communication will always influence conversations, perceptions, and trends. D. Effective communication provides earlier warning of potential problems. E. Effective communication increases productivity and provides for faster problem solving.

C. Effective communication will always influence conversations, perceptions, and trends.

Which of the following is true of​ résumés? A. ​Spelling, grammar, and punctuation are less important in résumés than in other​ work-related documents. B. A​ candidate's online presence will take the place of a résumé. C. Employers view your résumé as a concrete example of your attention to quality and detail. D. Headings should be unique to the subject matter and vary throughout the résumé. E. Résumés with graphic designs such as photographs and colors attract more attention than traditional résumés.

C. Employers view your résumé as a concrete example of your attention to quality and detail.

Which of the following is an important step in the writing phase of producing a​ résumé? A. Make the​ résumé clear,​ concise, and compelling. B. Gather pertinent information about target companies. C. Keep the résumé honest. D. Develop the résumé in several formats such as​ printed, scannable,​ PDF, or social media. E. Organize the résumé around strengths and choose which format is most appropriate.

C. Keep the résumé honest.

Which of the following defines any space in a document that does NOT contain artwork or​ text? A. Empty space B. Voided space C. White space D. Wasted space E. Blank space

C. White space

A paragraph of​ __________ words is considered to be​ short, easier to read than longer​ ones, and makes your writing more appealing. A. 125​ - 150 B. 100​ - 125 C. 150​ - 200 D. 100 words or fewer E. over 100

D. 100 words or fewer

Which of the following is an example of a​ redundancy? A. Therefore B. For example C. Before and after D. Repeat again E. Pre and post

D. Repeat again

What are the two types of cover​ letters? A. A specific application letter and an​ open-ended application letter B. An application letter and a letter of inquiry C. A direct application letter and an indirect application letter D. A structured application letter and an unstructured application letter E. A solicited application letter and an unsolicited application letter

E. A solicited application letter and an unsolicited application letter

A​ résumé that emphasizes skills and capability rather than job history is known as a​ __________ résumé. A. combination B. chronological C. work history D. professional E. functional

E. functional

A measure known as quality of​ __________ shows how closely a new employee meets a​ company's need. A. employee B. résumé C. recruiting D. applicant E. hire

E. hire

Using​ another's words or creative products as your own is called​ __________. A. failing to respect privacy or information security needs B. transparency C. selective misquoting D. omitting essential information E. plagiarism

E. plagiarism

"Media richness is a measure of a. A medium's ability to use more than one informational cue, facilitate feedback, and establish personal focus b. A medium's ability to use more than on informational cue, limit destructive feedback and establish personal focus c. How expensive the delivery options are likely to be, particularly for large or geographically dispersed audiences d. How much total employee cost is involved in creating messages using a particular medium"

a. A medium's ability to use more than one informational cue, facilitate feedback, and establish personal focus

"When editing for conciseness, you should look for a. Unnecessary words and phrases b. Dangling modifiers c. Lack of parallelism d. Awkward references"

a. Unnecessary words and phrases

"sensitivity to business etiquette a. reduces the chance of interpersonal blunders that might negatively affect communication b. is considered by most companies to be a waste of time in today's fast-paced markets c. is now legally required in all 50 states d. always increases the cost of business communication"

a. reduces the chance of interpersonal blunders that might negatively affect communication

"what is the primary reason for sending an application letter? a. to encourage the reader to look at your resume b. to ask for a job c. to itemize your qualifications d. to ask for an application form"

a. to encourage the reader to look at your resume

"after a job interview, you should send a follow-up message a. within two days after the interview b. only if you think you got the job c. that follows the AIDA organizational model d. that does all of the above"

a. within two days after the interview

"The first step of the three-step writing process is a. Writing the first draft b. Organizing your information c. Planning your message d. Preparing an outline"

c. Planning your message

"which of the following is not an example of a cultural group? a. Hindus b. wrestling fans c. television viewers d. members of a fraternity"

c. television viewers

a/an __________ resume highlights employment experience, listing jobs in reverse order from most recent to earliest

chronological

a/an __________ resume uses elements of both the chronological and functional formats

combination

conflict in team settings can be __________ if it forces important issues into the open, increases the involvement of team members, and generates creative ideas for solving a problem

constructive

"Which of the following sentences contains hedging words? a. It appears that we may have a problem completing the project by May 20 b. There is a possibility that the project might be done by May 20 c. It seems that the project could possibly miss its completion date of May 20 d. All of the above contain hedging words"

d. All of the above contain hedging words

"ethical communication a. is the same thing as legal communication b. costs more because there are so many rules to consider c. is important only for companies that sell to consumers rather than to other businesses d. includes all relevant information, is true in every sense, and is not deceptive in any way"

d. includes all relevant information, is true in every sense, and is not deceptive in any way

"teams can achieve a higher level of performance than individuals alone because a. they combine the intelligence and energy of multiple individuals b. they can foster motivation and creativity c. they involve more input and a greater diversity of views d. they do all of the above"

d. they do all of the above

The media choices of oral, written, and visual can be delivered through _____ and _____ channels.

digital, nondigital

__________ is the tendency to judge all other groups according to the standards, behaviors, and customs of one's own group

ethnocentrism

a/an __________ resume focuses on a person's particular skills and competencies, without itemizing his or her job history

functional

most resumes are now subjected to __________ __________ in an applicant tracking system or other database, in which a recruiter looks for resumes most likely to match the requirements of a particular job

keyword searches

Robert's Rules of Order is a guide to __________ procedure

parliamentary

a/an __________ __________ version of your resume has the same content as a traditional resume but has had all the formatting removed so that it can be easily emailed or copied into online forms

plain text

__________ __________ __________ is a measure of how closely new employees meet a company's needs

quality of time

for audience members to successfully receive messages, they must first __________ the presence of the message, then __________ it from other sensory input, and then __________ it as a message.

sense, select, perceive

__________ is the mistake of assigning a wide range of generalized attributes to individuals on the basis of their membership in a particular culture or social group, without considering an individual's unique characteristics

stereotyping

a/an __________ interview, often used in the screening stage, features a series of prepared questions in a set order

structured

Any blank areas in a document are referred to as _____ _____.

white space

Which of the following is a way to show employers you will be a quality​ employee? A. Develop a digital image that reflects your professional skills and abilities. B. Address the résumé and cover letter to​ "To whom it may​ concern" so several hiring managers can share the résumé. C. Leave blanks in the application if you​ don't know what to write. D. Use digital sites such as​ MySpace, Pinterest, and Facebook to show the employer your unique personality traits. E. Ask questions about the company to show​ interest, even if the information is available online.

A. Develop a digital image that reflects your professional skills and abilities.

​__________ are the top two nonvoice uses of smartphones. A. Email and web browsing B. Email and gaming C. Gaming and texting D. Web browsing and gaming E. Email and texting

A. Email and web browsing

​__________ plays an important role in​ audience-centered communication by following the expected norms of behavior in any situation. A. Etiquette B. Professionalism C. Transparency D. Upward communication E. Critical thinking

A. Etiquette

Every new employee is given a laptop and cell phone on the first day of work. What would be an acceptable use of these technology​ tools? A. Laptops and cell phones can be used at home or during​ work-related travel to maintain contact with the office. B. Laptops and cell phones can be used at home or during travel for any reason. C. It is acceptable to check personal email while at work. The time spent doing work at home can be offset by taking care of personal business quickly during work hours. D. Games can be downloaded if they are played only during break time. E. It is always best to see what coworkers are doing​ first, and follow their guidelines.

A. Laptops and cell phones can be used at home or during​ work-related travel to maintain contact with the office.

Which is true about communicating as a​ professional? A. The higher in the organization you​ go, the more important communication becomes. B. Communication in writing is critical to the success of an​ employee, whereas other forms of​ communication, such as​ dress, work​ habits, and so​ on, are less important. C. The use of social media is limited to sales and marketing. D. The higher in the organization you​ go, the less important communication becomes. E. Communication skills are more important externally to the organization than internally.

A. The higher in the organization you​ go, the more important communication becomes.

Which of the following nonverbal signals is powerful in conveying​ warmth, comfort and​ reassurance, as well as​ control? A. Touch B. Gesture and posture C. Personal appearance D. Facial expressions E. Voice characteristics

A. Touch

Which of the following refers to the physical design of​ letters, numbers, and other text​ characters? A. Typeface B. Tables C. Margins D. Paragraphs E. White space

A. Typeface

The main objective of​ __________ listening is to turn off your own filters and biases in order to hear and understand the​ sender's message. A. active B. empathetic C. critical D. selective E. content

A. active

Included with your​ résumé, a(n)​ __________ will alert the readers what you are​ sending, why you are sending​ it, and what benefits will be gained by reading it. A. application letter B. ​thank-you letter C. ​follow-up message D. letter of acceptance E. message of inquiry

A. application letter

Compared to short and medium​ sentences, long sentences​ __________. A. are often the best for conveying complex​ ideas, listing multiple related​ points, or summarizing or previewing information B. indicate that the sender as a​ well-educated writer C. are useful for showing the relationships among ideas D. are easily understood because they contain more information and usually have a more complicated structure E. can be processed quickly and are easier for nonnative speakers and translators to interpret

A. are often the best for conveying complex​ ideas, listing multiple related​ points, or summarizing or previewing information

The transfer of both information and meaning between senders and receivers is known as __________. A. communication B. delivery C. encoding D. promotion E. business

A. communication

You should use​ __________ listening when your goal is to understand and retain the information in the​ speaker's message. A. content B. critical C. active D. selective E. empathic

A. content

The ability to accept multiple cultures on their own terms is known as​ __________. A. cultural pluralism B. cultural competency C. ethnocentrism D. culture E. intercultural communication

A. cultural pluralism

The form a message takes is called the​ __________. A. medium B. channel C. specific purpose D. journalistic approach E. general purpose

A. medium

The most important stage of an interview is the​ __________. A. ​warm-up B. ​follow-up C. employment test D. question and answer session E. close

A. ​warm-up

"The company will turn a profit next​ year, and we owe our success to the work of our excellent employees to whom we owe our gratitude and probably a raise because they all work extra hours without being​ asked" is an example of which of the​ following? A. Awkward references B. An overly long sentence C. A hedge sentence D. ​Fact-based data E. A culturally biased sentence

B. An overly long sentence

How should graphic elements be incorporated into a​ résumé? A. Paper that is​ grey, blue, or pink should be used to draw attention to the résumé when it is next to résumés printed on white paper. B. Any use of color should be subtle and sophisticated. C. Bold colors should be used to draw attention to skills and abilities. D. Complex visual layouts can aid in having the résumé tagged in an applicant tracking system. E. Graphic elements and symbols should be incorporated as often as possible to reduce length.

B. Any use of color should be subtle and sophisticated.

Which phase of the interview process should be used to stress your value and correct any misunderstandings the interviewer may​ have? A. Screening B. Close C. Application D. ​Question-and-answer E. ​Warm-up

B. Close

Which of the following is a good guideline to follow when representing a company while using electronic​ media? A. Multitask to take advantage of the ability to use many online tools at once. B. Get​ coworkers' permission before asking questions via instant message. C. Use the​ "reply all" function to include​ co-workers in all emails. D. Use common​ text-message slang to demonstrate that you are comfortable with technology. E. Treat all online messages as if they will remain private.

B. Get​ coworkers' permission before asking questions via instant message.

What information should be included in a cover​ letter? A. Salary range B. How the reader can benefit from reading the résumé C. A list of skills and abilities that fit the available job D. A list of jobs you might be eligible for within the organization E. A critique of what the company does well compared to competition

B. How the reader can benefit from reading the résumé

Which of the following is true regarding online business​ etiquette? A. Presenting opinions as facts makes you sound prepared and knowledgeable. B. If you want to change the topic of an email or blog comment​ thread, start a new message. C. If someone replies to your​ IM, it's safe to assume this is a good time to talk. D. Always use​ "Reply All" in emails so everyone can remain involved in the conversation. E. Conventional spelling and grammar rules do not apply to texts and IMs.

B. If you want to change the topic of an email or blog comment​ thread, start a new message.

Which of the following is the LEAST influenced by the culture in which you were​ raised? A. The meaning of words B. International laws C. The rules of human relationships D. The importance of time and space E. The significance of gestures

B. International laws

Which of the following is a barrier to effective​ listening? A. Asking questions of the speaker B. Selective listening C. Applying personal values to words being spoken D. Doodling E. Note taking

B. Selective listening

In order to help employees understand what is considered to be acceptable ethical​ conduct, many companies prepare a written​ __________. A. transparency statement B. code of ethics C. ethical contract D. ethical audit E. social audit

B. code of ethics

The main objective of​ __________ listening is to both understand and retain information. A. critical B. content C. active D. empathetic E. selective

B. content

No matter how your​ résumé is​ delivered, always include​ a(n) __________ to inform readers what you are​ sending, why you are sending​ it, and how they will benefit from reading the​ résumé. A. ​follow-up note B. cover letter​ (application letter) C. job description D. ​job-inquiry letter E. application form

B. cover letter​ (application letter)

The objective of​ __________ is to understand and evaluate the meaning of the​ speaker's communication on multiple levels. A. selective B. critical C. content D. empathetic E. active

B. critical

When editing for​ conciseness, ________. A. impose parallelism to simplify reading B. delete all unnecessary words and phrases C. use a mix of​ short, medium, and long sentences D. verify that you present enough support to make the main idea convincing and compelling E. break up overly long sentences and rewrite hedging sentences

B. delete all unnecessary words and phrases

When introducing yourself in a business​ setting, include a brief​ __________. A. description of your future goals B. description of your role in the company C. summary of your personal life D. summary of your previous positions to show credibility E. synopsis of your hobbies to break the tension

B. description of your role in the company

A(n) __________ heading may be used to simply identify a topic. A. parallel B. descriptive C. ​sub- D. general E. informative

B. descriptive

When it comes to using the phone or voicemail at​ work, the proper etiquette is to​ __________. A. speak in a monotone B. disable your voicemail is you​ don't check your messages regularly C. always leave as detailed a message as possible D. keep the caller on hold while you attempt to find the answer to the​ caller's question E. maintain the same speed of speech as when​ you're talking to a​ co-worker face-to-face

B. disable your voicemail is you​ don't check your messages regularly

Sending and receiving messages between people with different cultural backgrounds is known as​ __________. A. cultural pluralism B. intercultural communication C. diversity D. ethnocentrism E. xenophobia

B. intercultural communication

Besides learning about the company and the specific job​ opening, candidates do well to research the​ ________. A. business plan B. interviewers C. grounds D. employees E. physical plant

B. interviewers

The specific space on the sides of text and in between columns is defined by the​ __________ of a document. A. white space B. margins C. descriptive heading D. subheadings E. informative heading

B. margins

Making​ informal, mutually beneficial contacts to help with business connections now and in the future is known as​ __________. A. a stakeholder B. networking C. collaboration D. professionalism E. persuasion

B. networking

Concerning references and your​ résumé, you should​ __________. A. place the references at the top B. prepare a separate reference sheet to have available if necessary C. state​ "References are available upon​ request" at the end D. have a subheading entitled​ "References" E. place the references at the bottom

B. prepare a separate reference sheet to have available if necessary

You should avoid alcoholic beverages in most circumstances in​ business, but if drinking is​ appropriate, __________. A. have one during the meal B. save it for the end of the meal C. limit yourself to two D. limit yourself to three E. have one before the meal

B. save it for the end of the meal

Any entity that can be affected in some way by the actions of a business is known as a ________. A. customer B. stakeholder C. competitor D. citizen E. stockholder

B. stakeholder

You may need to use​ a(n) __________ if a potential employer does not accept attachments and wants your​ résumé without​ bullets, colors, boxes or no other special formatting. A. ​basic-text file B. ​plain-text file C. ​simple-text file D. electronic file E. PDF

B. ​plain-text file

Which of the following is TRUE concerning work experience on your​ résumé? A. Display a list of generic accomplishments acquired across all of your jobs. B. Exclude military​ service, internships, and temporary jobs. C. List your jobs in chronological​ order, starting with your most recent. D. List your jobs in chronological​ order, starting with your first job. E. List all of your jobs.

C. List your jobs in chronological​ order, starting with your most recent.

What role will effective communication play in a successful career? A. In today's tough business world, performance is the most important differentiator; everything else is a distant second. B. Only skills that add to the "bottom line" are important. C. No matter what other skills, connections, and attributes you have, your prospects will be limited if you don't have good communication skills. D. Ideas matter more than anything, so as long as you are creative and have strong business sense, you can hire people to take care of communication tasks. E. As a "soft skill," communication is important in some careers, such as sales and human resources, but not in technical, financial, or administrative careers.

C. No matter what other skills, connections, and attributes you have, your prospects will be limited if you don't have good communication skills.

Which of the following is considered to be a​ "stock" interview​ question? A. Are you a leader or a​ follower? B. How do you feel about overtime​ work? C. What is the hardest decision​ you've ever had to​ make? D. Do you feel you did the best scholastic work you are capable​ of? E. Why did you leave your last​ job?

C. What is the hardest decision​ you've ever had to​ make?

Which of the following is good advice concerning following up after submitting a​ résumé? A. If you​ don't receive any indication of your status after the close​ date, you should accept you will not receive an interview. B. Even if a job posting states​ "no calls," a phone call will help you stand out from the crowd. C. You should wait until a week or so after the close date to follow up. D. If a job posting states a closing​ date, contact them two days before this date so you are fresh in the mind of decision makers. E. If you do follow​ up, let your opinions be known if you did not like the application process.

C. You should wait until a week or so after the close date to follow up.

The first task in writing business messages is to​ __________. A. put the message into the form that your audience will receive and review all design and layout decisions for an​ attractive, professional appearance B. organize the information by defining your main​ idea, limiting your​ scope, selecting the direct or indirect​ approach, and outlining your content C. adapt to your audience by using​ sensitivity, relationship​ skills, and an appropriate writing style D. analyze the situation by defining your purpose and developing a profile of your audience E. select the right medium​ (oral, written,​ visual, or​ electronic) to deliver your message

C. adapt to your audience by using​ sensitivity, relationship​ skills, and an appropriate writing style

The work section is the main component of the​ __________ résumé. Many employees prefer this format because it shows your professional work history in a clear arrangement. A. functional B. combination C. chronological D. work history E. professional

C. chronological

The combination of characteristics and experiences that define an individual is known as​ __________. A. cultural competency B. ethnocentrism C. diversity D. intercultural communication E. culture

C. diversity

When defining​ ________, you need to include the characteristics and experiences that define individuals. A. ethnocentrism B. intercultural communication C. diversity D. cultural competency E. cultural pluralism

C. diversity

The two most common nonvoice uses of smartphones are​ __________. A. games and web browsing B. email and games C. email and web browsing D. GPS and web browsing E. email and GPS

C. email and web browsing

Comparing and judging other groups based upon the behaviors and standards of your own group is known as​ __________. A. cultural pluralism B. xenophobia C. ethnocentrism D. intercultural communication E. stereotyping

C. ethnocentrism

Ethical communication​ ________. A. is only important when communicating with superiors in the organization. B. is important only for companies that sell to consumers rather than to other businesses C. includes all relevant​ information, is true in every​ sense, and is not deceptive in any way D. costs more because there are so many rules to consider E. is the same thing as legal communication

C. includes all relevant​ information, is true in every​ sense, and is not deceptive in any way

A disadvantage of​ written, printed communication is​ __________. A. it can be used to avoid immediate interactions B. it allows​ time-shifted consumption C. it offers limited opportunities for timely feedback D. it involves rich nonverbal cues E. it reduces a​ communicator's control over the message

C. it offers limited opportunities for timely feedback

Information can be sent or received without using written or spoken language by using the interpersonal process of​ __________. A. telekinesis B. telepresence C. nonverbal communication D. didactic communication E. online communication

C. nonverbal communication

Individuals who perform at a high level above and beyond the normal expectations are exhibiting​ __________. A. determination B. proficiency C. professionalism D. understanding E. diligence

C. professionalism

The first task in completing business messages is to​ __________. A. put the message into the form that your audience will receive and review all design and layout decisions for an​ attractive, professional appearance B. adapt to your audience by using​ sensitivity, relationship​ skills, and an appropriate writing style C. revise your message by evaluating the​ content, reviewing​ readability, and editing and rewriting until your message comes across concisely and​ clearly, with correct​ grammar, proper​ punctuation, and an effective format D. organize the information by defining your main​ idea, limiting your​ scope, selecting the direct or indirect​ approach, and outlining your content E. analyze the situation by defining your purpose and developing a profile of your audience

C. revise your message by evaluating the​ content, reviewing​ readability, and editing and rewriting until your message comes across concisely and​ clearly, with correct​ grammar, proper​ punctuation, and an effective format

Using generalized qualities to describe an individual based upon the membership of a particular culture is known as​ __________. A. cultural pluralism B. cultural competency C. stereotyping D. ethnocentrism E. xenophobia

C. stereotyping

Any space in a document that does not contain text or artwork is called​ __________ space. A. blank B. black C. white D. vacant E. empty

C. white

When completing the three step writing​ process, a common rule is to use​ ________ percent of your time for​ planning, __________ percent of your time for​ writing, and​ __________ percent of your time for completing. A. ​50, 20, 30 B. ​50, 30, 20 C. ​50, 25, 25 D. ​25, 25, 50 E. ​25, 50, 25

C. ​50, 25, 25

__________ headings are used to identify a​ topic, while​ __________ headings direct readers to think in a specific way about a topic. A. ​Introductory; informative B. ​Informative; introductory C. ​Descriptive; informative D. ​Informative; descriptive E. ​Introductory; descriptive

C. ​Descriptive; informative

Nonverbal signals play a powerful role in the communication process because they can​ __________ verbal messages. A. can​ weaken, but not replace B. only replace C. ​strengthen, weaken, or replace D. can​ strengthen, but not weaken E. only weaken

C. ​strengthen, weaken, or replace

When analyzing the top 10 export markets of the​ U.S., the only trading partners that have English as an official language are​ __________. A. Switzerland and Great Britain B. Switzerland and Germany C. India and Great Britain D. Canada and Great Britain E. Canada and India

D. Canada and Great Britain

Which of the following will NOT serve you well in the majority of interview​ situations? A. Subtle makeup​ (for women) B. Limited or no perfume or cologne C. Limited jewelry​ (men, especially, should wear very little​ jewelry) D. Displaying tattoos E. No visible piercings other than one or two earrings​ (for women​ only)

D. Displaying tattoos

Which of the following BEST exemplifies the difference between an ethical dilemma and an ethical​ lapse? A. An ethical dilemma is a problem faced mostly by​ managers, whereas ethical lapses can be faced by employees. B. Ethical dilemmas occur as part of internal​ communication, whereas ethical lapses occur in external communications. C. An ethical dilemma generally results from a problem of transparency. whereas ethical lapses are more often plagiarism. D. Ethical dilemmas require choosing among options that are not​ clear-cut, whereas ethical lapses are clearly unethical choices. E. Ethical dilemmas are relatively easy to resolve whereas ethical lapses take considerable time and effort to fix.

D. Ethical dilemmas require choosing among options that are not​ clear-cut, whereas ethical lapses are clearly unethical choices.

How does document design improve​ readability? A. Design elements add variety and fun to a document. B. Inconsistent design elements keep the readers focused on the document. C. Smaller typeface allows the writer to add more detail without extending the length of the document. D. Professional design elements influence a​ reader's perception of the communication before he or she reads a single word. E. Adding a background image to the text can enhance a subliminal message.

D. Professional design elements influence a​ reader's perception of the communication before he or she reads a single word.

Why are nonverbal cues important to plan​ for? A. Group leaders want to use nonverbal cues to look assertive. B. Nonverbal cues happen naturally and cannot be planned for. C. Nonverbal cues are interpreted the same way by each receiver. D. The audience may believe nonverbal cues over word choice. E. If a leader looks like he or she is​ knowledgeable, the audience will ignore a lack of data.

D. The audience may believe nonverbal cues over word choice.

What should interview attire say about a​ candidate? A. The candidate is unique and will add interest to the organization. B. The candidate is relaxed and knows how to express his or her personality. C. The candidate will take charge and teach the department how to reach the next generation. D. The candidate understands the business world and knows how to adapt to it. E. The candidate is conservative and will bring that trait to the organization.

D. The candidate understands the business world and knows how to adapt to it.

Which of the following should be omitted from the contact information section of a​ résumé? A. URL of personal webpages B. Name C. Physical address D. Work email E. Phone numbers

D. Work email

At an initial meeting with an overseas​ counterpart, what assumption can be​ made? A. The counterpart is used to dealing with​ Americans, so he or she expects to shake hands. B. If the foreign counterpart is not dressed in a​ suit, he or she might be a​ lower-level employee and not able to make necessary decisions. C. Because of the popularity of the Internet and sites such as​ YouTube, slang should be used often for a greater understanding of the American culture. D. You should introduce yourself by stating your first and last name​ clearly, as well as explain your position in the company. E. Imperial units of​ measurements, such as feet and​ inches, should be used if appropriate.

D. You should introduce yourself by stating your first and last name​ clearly, as well as explain your position in the company.

The first task in planning your messages is to​ __________. A. put it into the form that your audience will receive and review all design and layout decisions for an​ attractive, professional appearance B. select the right medium​ (oral, written,​ visual, or​ electronic) to deliver your message C. organize the information by defining your main​ idea, limiting your​ scope, selecting the direct or indirect​ approach, and outlining your content D. analyze the situation by defining your purpose and developing a profile of your audience E. adapt to your audience by using​ sensitivity, relationship​ skills, and an appropriate writing style

D. analyze the situation by defining your purpose and developing a profile of your audience

When information and meaning have been transmitted between senders and receivers, __________ has taken place A. encoding B. collaboration C. promotion D. communication E. persuasion

D. communication

Having an understanding of cultural differences that could affect the communication process and the ability to alter your communication style to meet cultural differences is known as​ __________. A. culture B. ethnocentrism C. intercultural communication D. cultural competency E. diversity

D. cultural competency

A(n) __________ allows for both a prospective employee and employer to ask each other questions and exchange information in order to make hiring and fit decisions. A. informational interview B. probationary period C. mock interview D. employment interview E. trial period

D. employment interview

During the process of identifying and searching for a​ job, starting now and sticking to it means​ __________. A. every job is an opportunity to learn new skills B. keeping all the details straight to ensure that you​ don't miss opportunities C. keep records such as emails of contacts D. even if you are a year or more away from​ graduation, now is not too early to get started with some of the essential research and planning tasks E. taking a job that​ doesn't meet your expectations while you keep looking

D. even if you are a year or more away from​ graduation, now is not too early to get started with some of the essential research and planning tasks

A​ __________sentence lacks confidence and does not make a definitive statement about a topic. A. parallel B. short C. medium D. hedging E. long

D. hedging

Traditionally, ________ are used for the​ routine, day-to-day exchange of information within organizations. A. informal reports B. formal reports C. letters D. memos E. executive summaries

D. memos

Employing​ __________ in sentences helps to show related ideas that are of similar importance. A. hedging B. wordy phrases C. white space D. parallelism E. redundancies

D. parallelism

A person may exhibit​ __________ by performing at a high quality level with purpose and pride. A. transparency B. critical thinking C. upward communication D. professionalism E. etiquette

D. professionalism

​A(n) __________​ résumé includes a keyword summary and is void of advanced formatting features such as underlining and special characters that could confuse electronic reading software. A. Microsoft Word file B. ​plain-text file C. ​e-portfolio D. scannable E. PDF

D. scannable

Short sentences have​ __________ and may be used to highlight a conclusion at the end of a paragraph to point out your key message. A. 15 dash 20 words B. more than 25 words C. around 20 D. up to 15 words or so E. 30 or so

D. up to 15 words or so

When using the​ three-step writing​ process, you should use approximately​ __________ percent of your time for​ planning, __________ percent of your time for​ writing, and​ __________ percent of your time for completing your communication. A. ​25; 25; 50 B. ​50; 30; 20 C. ​30; 50; 20 D. ​50; 25; 25 E. ​25; 50; 25

D. ​50; 25; 25

A typical memo contains which set of​ headings? A. ​Date: ​ Recipient: ​ From: ​ Subject: B. ​Author: ​ Recipient: ​ Subject: ​ Time: C. ​Date: ​ Recipient: ​ Sender: ​ Reference: D. ​Date: ​ To: ​ From: ​ Subject: E. ​Title: ​ Date: ​ From: ​ Subject:

D. ​Date: ​ To: ​ From: ​ Subject:

​________, such as facility maps and property​ information, help(s) mobile device users experience more of their environment. A. The​ mobile-first approach B. Wearable technologies C. Radical connectivity D. ​Location-aware content E. Imagery diagnostics

D. ​Location-aware content

Which of the following BEST represents the steps in the​ three-step writing​ process? A. ​Plan, brainstorm, and revise B. ​Write, complete, and revise C. ​Write, revise, and spell check D. ​Plan, write, and complete E. ​Plan, outline, and write

D. ​Plan, write, and complete

When designing​ websites, companies need to be mindful that mobile access is overtaking​ computer-based access and take a​ __________ approach so content will be optimized for viewing on tablets and smartphones. A. radical connectivity B. constant connectivity C. wearable technologies D. ​mobile-first E. ​location-aware content

D. ​mobile-first

Which of the following will help boost your confidence during an interview and best increase your chances of receiving a job​ offer? A. If​ nervous, ask the interviewer questions about what the company does until you can settle and focus. B. Start the interview by asking the recruiter what skills they found most appealing about you and focus on those during the interview. C. Answer all questions thoroughly with personal information so the interviewer gets to know you as an individual. D. Memorize answers to questions you know you will be asked. E. Focus on how your strengths can help the organization succeed.

E. Focus on how your strengths can help the organization succeed.

When completing a​ résumé, which of the following is accurate concerning the​ length? A. Even with extensive​ experience, a​ higher-level position should stick with the one page format. B. Since online résumé are not constricted by​ space, feel free to include all information you wish on the page. C. All résumés should be one page in length. D. Although out of the​ ordinary, some résumés for technical positions will be longer than one page. E. If you have fewer than five years of professional​ experience, a résumé should be no longer than one page.

E. If you have fewer than five years of professional​ experience, a résumé should be no longer than one page.

What revision technique should be used to correct the following​ sentence: "Bill's tasks include copying the​ reports, generating the time​ log, and the creation of accounting​ statements." A. Correct hedging sentences B. Replace awkward references C. Correct camouflaged verbs D. Correct dangling modifiers E. Impose parallelism

E. Impose parallelism

Which type of assessment is used to measure how truthful and trustworthy an individual may​ be? A. Background check B. Substance tests C. Cognitive tests D. Personality tests E. Integrity tests

E. Integrity tests

Which of the following is true concerning your​ résumé? A. The purpose of a résumé is to list all your skills and abilities. B. Your résumé will always be read carefully and thoroughly. C. The more good information you present about yourself in your résumé​, the​ better, so stuff your résumé with every positive detail. D. A good résumé will get you the job you want. E. The purpose of a résumé is to kindle employer interest and generate an interview.

E. The purpose of a résumé is to kindle employer interest and generate an interview.

Which of the following would be advantageous to show on a​ résumé? A. Overqualification B. References C. Reasons for leaving a job D. Frequent job changes E. Volunteerism

E. Volunteerism

When interviewing with an​ organization, when should salary be​ discussed? A. At the team interview B. At the initial interview C. Before the initial interview D. After the initial interview E. When the interviewer raises the subject

E. When the interviewer raises the subject

Some potential employers use​ __________, so you should align the language on your​ résumé with the​ company's job description. A. random word searchers B. optical scanner systems C. UPC scanners D. robotic readers E. automated applicant tracking systems

E. automated applicant tracking systems

A​ résumé that emphasizes your work experience by placing it immediately after your contact information is known as a​ __________ résumé. A. functional B. skills C. combination D. CV E. chronological

E. chronological

A​ résumé that brings together your skill and job history is known as​ a(n) __________​ résumé. A. CV B. functional C. chronological D. skills E. combination

E. combination

Appreciating cultural differences and adjusting​ one's communication style in order to send and receive successful messages across cultural boundaries is known as​ _________. A. diversity B. cultural pluralism C. xenophobia D. ethnocentrism E. cultural competency

E. cultural competency

In order to show respect for others by accepting multiple cultures on their own​ terms, business people should adopt the concept of​ _________ to have a more positive viewpoint. A. cultural acceptance B. cultural context C. cultural blindness D. ethnocentrism E. cultural pluralism

E. cultural pluralism

Following the techniques of​ __________ will help employees recognize information needs and use effective search techniques to locate and use information ethically. A. etiquette B. critical thinking C. transparency D. professionalism E. digital information fluency

E. digital information fluency

During a job​ interview, pay special attention to avoid​ __________ such as​ "uh" and​ "um." A. overused words B. irrelevant words C. euphemisms D. jargon E. filler words

E. filler words

The procedure of sending and receiving messages between participants from different cultural​ backgrounds, which could lead to different interpretations of verbal and nonverbal​ signals, is known as​ __________. A. cultural competency B. diversity C. culture D. ethnocentrism E. intercultural communication

E. intercultural communication

Will is guilty of​ __________ if he represents someone​ else's words as his own as part of his project. A. libel B. selective perception C. transparency D. slander E. plagiarism

E. plagiarism

In order to judge the success of recruitment and​ selection, companies use a measure called​ __________. A. The Riley Guide B. workforce management C. applicant tracking systems D. networking E. quality of hire

E. quality of hire

Not being able to recall what the speaker actually​ said, but remembering what you think the sender probably​ said, is an example of​ __________ listening. A. content B. active C. defensive D. empathic E. selective

E. selective

​A(n) __________ interview contains predetermined questions asked in a specific order. A. ​open-ended B. panel C. group D. behavioral E. structured

E. structured

​__________ uses facility maps and property information to enhance the mobile experience. A. Constant connectivity B. Radical connectivity C. The​ mobile-first approach D. Wearable technology E. ​Location-aware content

E. ​Location-aware content

What are the three stages of the interview​ process? A. Ad​ placement, interviewing, and training B. ​Recruiting, interviewing, and hiring C. ​Screening, team​ interviewing, and offer D. Ad​ placement, recruiting, and interviewing E. ​Screening, selection, and final stage

E. ​Screening, selection, and final stage

"Which of the following tasks should you do when you're planning a writing project? a. Define your purpose b. Revise carefully to make sure you haven't made any embarrassing mistakes c. Choose words and sentences carefully to make sure the audience understands your main idea d. Do all of the above"

a. Define your purpose

"Regarding paragraph length, the best approach for business messages is to a. Keep paragraphs short b. Make most of your paragraphs long since that is standard practice in business writing c. Make most of your paragraphs one sentence in length d. Aim for an average paragraph length of 200 words"

a. Keep paragraphs short

"Why is it a good idea to think in small chunks when writing for mobile audiences? a. Mobile users consume information one screen at a time b. More than 50 percent of mobile users refuse to scroll past the first screen c. Many smartphones don't offer scrolling d. Graphics are easier to create on mobile devices"

a. Mobile users consume information one screen at a time

"your company has established a designated ""quite time"" from 1:00 to 3:00 every afternoon, during which office phones, IM, and email are disabled so that people can concentrate on planning, researching, writing, and other intensive tasks without being interrupted. However, a number of people continue to flout the guidelines by leaving their mobile phones on, saying their families and friends need to be able to reach them. With all the various ringtones going off at random, the office is just as noisy as it was before. What is the best response? a. agree to reactivate the office phone system if everyone will shut off their mobile phones, but have all incoming calls routed through a receptionist who will take messages for all routine calls and deliver a note if an employee truly is needed in an emergency b. give up on quiet time; with so many electronic gadgets in the workplace today, you'll never achieve peace and quiet c. get tough on the offenders by confiscating mobile phones whenever they ring during quiet time d. without telling anyone, simply install one of the available mobile phone jamming products that block incoming and outgoing mobile phone calls"

a. agree to reactivate the office phone system if everyone will shut off their mobile phones, but have all incoming calls routed through a receptionist who will take messages for all routine calls and deliver a note if an employee truly is needed in an emergency

"which of these is a potential disadvantage of the constant connectivity enabled by mobile communication devices? a. blurring the lines between personal and professional time b. losing contact with key business markets around the globe c. making unethical choices more tempting d. reducing employee access to corporate data"

a. blurring the lines between personal and professional time

"nonverbal signals can be more influential than spoken language because a. body language is difficult to control and therefore difficult to fake, so listeners often put more trust in nonverbal cues than in the words a speaker uses b. nonverbal signals communicate faster than spoken language, and most people are impatient c. body language saves listeners from the trouble of paying attention to what a speaker is saying"

a. body language is difficult to control and therefore difficult to fake, so listeners often put more trust in nonverbal cues than in the words a speaker uses

"which of the following sections should be included in any resume, regardless of the format you've chosen? a. contact information, education, and work experience b. contact information, education, and personal references c. personal data, contact information, and education d. education, personal references, and career objectives"

a. contact information, education, and work experience

"communication style using the social communication model is best described as a. conversational b. multilingual c. technical d. playful"

a. conversational

"constantly testing the limits of your company's dress and grooming standards sends a strong signal that you a. don't understand or don't respect your company's culture b. are a strong advocate for worker's rights c. are a creative and independent thinking who is likely to generate lots of successful business ideas d. represent the leading edge of a new generation of enlightened workers who will redefine the workplace according to contemporary standards"

a. don't understand or don't respect your company's culture

"if you're not sure what style of clothing to wear to a particular interview and you're not able to ask someone at the company of advice, what should you do? a. dress in a fairly conservative style; it's better to be a little too dressy than too casual b. dress as you would like to dress on the job c. dress in an eye-catching style that will make a lasting impression on the interviewer d. arrive early with several different changes of clothes; try to see what people there are wearing, then find a place to change into whichever outfit you have the most closely matches"

a. dress in a fairly conservative style; it's better to be a little too dressy than too casual

"studies show that many interviewers, particularly those with poor training, make up their minds about candidates a. in the first 20 seconds of the interview b. in the final 20 seconds of the interview c. on the basis of the resume d. on the basis of the cover letter"

a. in the first 20 seconds of the interview

"which of the following pairs of attributes best describes the social communication model? a. interactive and conversational b. technical and instantaneous c. electronic and print d. relaxed and unrestricted"

a. interactive and conversational

"why are many employers suspicious of the functional resume? a. it allows applicants to hide or downplay lengthy periods of unemployment or a lack of career progress b. it doesn't scan into a computer databases as effectively as other resume formats c. it doesn't provide any information about education d. it encourages applicants to include accomplishments that were the result of teamwork rather than individual efforts"

a. it allows applicants to hide or downplay lengthy periods of unemployment or a lack of career progress

"why do some experts recommend against using a career objective as the introductory statement on your resume? a. it can limit your possibilities as a candidate, particularly if you want to be considered for a variety of positions b. it shows that you're selfish and thinking only about your own success c. it shows that you're unrealistic because no one can plan a career that might last for 40 or 50 years d. it helps focus you as a candidate in the minds of potential employers"

a. it can limit your possibilities as a candidate, particularly if you want to be considered for a variety of positions

"understanding the nuances of a culture can take years to learn, so the best approach when preparing to communicate with people in a culture that you don't know well is to a. learn as much as you can from websites, travel guides, and other resources and not b afraid to ask for help while you are communicating in that new culture b. learn as much as you can from websites, travel guides, and other resources but never ask for help because doing so will only show everyone how ignorant you are c. learn as much as you can from television shows and movies that feature the other culture; the combination of spoken words, visuals, and music is the best way to learn a culture d. not worry about cultural variations; you'll never have time to understand them all, so your energy is better spent on other business issues"

a. learn as much as you can from websites, travel guides, and other resources and not b afraid to ask for help while you are communicating in that new culture

"which of these is a significant advantage of an online resume? a. you can expand on the information contained in your basic resume with links to projects, publications, screencasts, online videos, course lists, social networking profiles, and other elements b. you can build up your resume over time and don't have to worry about having every little detail in place when you launch your job search c. you can use lots of color d. you can use the flexibility of the web to provide extensive details on your life history"

a. you can expand on the information contained in your basic resume with links to projects, publications, screencasts, online videos, course lists, social networking profiles, and other elements

"A well-designed document a. Includes a wide variety of typefaces b. Balances the space devoted to text, artwork, and white space c. Fills as much of the available space as possible with text and art d. Does all of the above"

b. Balances the space devoted to text, artwork, and white space

"Which of the following sentences does not have a dangling modifier? a. Lacking brand recognition, some consumers are wary of using Internet-only banks. b. Because Internet-only banks lack brand recognition, some consumers are wary of using them. c. Because of a lack of brand recognition, some consumers are wary of using Internet-only banks. d. All have dangling modifiers."

b. Because Internet-only banks lack brand recognition, some consumers are wary of using them.

"Which of the following sentences lacks parallelism? a. Consumers can download stock research, electronically file their tax returns, create a portfolio, or choose from an array of recommended mutual funds. b. Consumers can download stock research, can electronically file their tax returns, create a portfolio, or they can choose from an array of recommended mutual funds. c. Consumers can download stock research, can electronically file their tax returns, can create a portfolio, or can choose from an array of recommended mutual funds. d. Consumers can download stock research, they can electronically file their tax returns, they can create a portfolio, or they can choose from an array of recommended mutual funds."

b. Consumers can download stock research, can electronically file their tax returns, create a portfolio, or they can choose from an array of recommended mutual funds.

"Regarding the use of lists, the best approach for business messages is to a. Avoid using lists except where absolutely necessary b. Make sure listed items are in parallel form c. Use numbered lists rather than bulleted ones d. Do all of the above"

b. Make sure listed items are in parallel form

"The three major steps in the three-step writing process are a. Writing, editing, and producing b. Planning, writing, and completing c. Writing, editing, and distributing d. Organizing, defining your purpose, and writing"

b. Planning, writing, and completing

"how does a qualifications summary differ from a career summary? a. they are identical b. a qualifications summary offers a brief view of your most important skills and attributes, whereas a career summary is a recap of your career progress c. no one uses a qualifications summary anymore, whereas a career summary is still popular d. the career summary is best of recent graduates, whereas the qualifications summary is best for people with a decade or two of experience"

b. a qualifications summary offers a brief view of your most important skills and attributes, whereas a career summary is a recap of your career progress

"culture is defined as a. a distinct group that exists within a country b. a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior c. the pattern of cues and stimuli that convey meaning between two or more people d. serious art forms such as classical music, painting, sculpture, drama, and poetry"

b. a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior

"a culturally rich workforce, composed of employees representing a wide range of ethnicities, religions, ages, physical abilities, languages, and other factors a. always slow down the decision-making process b. can be more challenging to manage but can pay off in a variety of important ways c. is easier to manage because so many new ideas are present d. is a concern only for companies that do business outside the United States"

b. can be more challenging to manage but can pay off in a variety of important ways

"which of the following is a good technique to gain attention in the opening paragraph of any application letter? a. make sure you ""jump off the page"" with an eye-catching design b. explain how you have some immediate potential to meet the company's needs c. invoke a sense of dramatic mystery by withholding either the job you are applying for or some key facts about yourself d. go deep; structure your letter more along the lines of a comprehensive informational report"

b. explain how you have some immediate potential to meet the company's needs

"if an interviewer asks you to describe your biggest weakness, which of the following is a good strategy for your response? a. the interviewer is just trying to rattle you, so what you say is less important than staying cool and calm while you say it b. frame your response in terms of skills you plan to develop in the future, specifically a skill that will benefit the company c. respectfully explain to the interviewer that the question is illegal d. explain that you don't have any major weaknesses"

b. frame your response in terms of skills you plan to develop in the future, specifically a skill that will benefit the company

"which of these is not one of the advantages of mobile communication discussed in the chapter? a. giving employees more flexibility to meet their personal and professional obligations b. guaranteeing ethical treatment of message recipients c. enhancing productivity and collaboration d. creating more engaging experiences for customers and other users"

b. guaranteeing ethical treatment of message recipients

"an audience-centered approach to communication a. starts with the assumption that the audience is always right b. improves the effectiveness of communication by focusing on the information needs of the audience c. is generally a waste of time because it doesn't accommodate the needs of the sender d. always simplifies the tasks involved in planning and creating messages"

b. improves the effectiveness of communication by focusing on the information needs of the audience

"how does writing the ""story of you"" help you plan your job search and craft your resume? a. it helps you focus your resume on your needs, rather than on the employer's b. it helps you think about where you want to go and how to present yourself to target employers c. it allows you to avoid writing a traditional structured resume d. it helps you plan the speech you should make at the beginning of every job interview"

b. it helps you think about where you want to go and how to present yourself to target employers

"which of the following is a disadvantage of the combination resume? a. it is impossible to convert to scannable format b. it tends to be longer than other formats and can be repetitious c. it doesn't' work for people who have extensive job experience d. the combination resume has no disadvantages"

b. it tends to be longer than other formats and can be repetitious

"which of the following best describes the process of networking as it applies to your career? a. making sure you are plugged into the online scene so that you don't miss out on any new internet developments b. making informal connections with a broad sphere of mutually beneficial business contacts c. asking as many people as possible to alert you to interesting job opportunities d. making sure you get to know everyone in your company shortly after accepting a new position"

b. making informal connections with a broad sphere of mutually beneficial business contacts

which of the following is the most accurate description of the role that communication will play in your career? a. ideas matter more than anything, so as long as you are creative and have strong business sense, you can hire people to take care of communication tasks b. no matter what other skills, connections, and attributes you have, your prospects will be limited if you don't have good communication skills c. in today's tough business world, performance is the most important differentiator; everything else is a distant second d. as a ""soft skill,"" communication is important in some careers, such as sales and human resources, but not in technical, financial, or administrative careers

b. no matter what other skills, connections, and attributes you have, your prospects will be limited if you don't have good communication skills

"effective business messages are a. entertaining, blunt, direct, opinionated, and persuasive b. practical, objective, concise, clear, and persuasive c. personal, clear, short, catchy, and challenging"

b. practical, objective, concise, clear, and persuasive

"what are the three key steps to making sure meetings are productive? a. planning, planning, and more planning b. preparing carefully, conducting meetings, efficiently, and putting meeting results to productive use c. preparing carefully, conducting meetings using true democratic participation, and using meeting technologies wisely d. preparing carefully, using meeting technologies wisely, and distributing in-depth minutes to everyone in the company"

b. preparing carefully, conducting meetings, efficiently, and putting meeting results to productive use

"when you are writing for multilanguage audiences, humor a. should be used often because it makes your audience feel welcome on a personal level b. should rarely, if ever, be used because humor is one of the most difficult elements of communication to encode or decode in a second language c. should never be used because movies and other entertainment products rarely cross over national boundaries d. should be used at least once per letter to show that you appreciate your audience as human beings"

b. should rarely, if ever, be used because humor is one of the most difficult elements of communication to encode or decode in a second language

"which of these most accurately characterizes the respective approaches that employers use to find new employees and employees use to find new opportunities? a. employers and employees look in the same places, in the same general sequence b. the respective approaches of employers and employees are essentially opposite, with employers starting inside the firm and gradually moving toward help wanted ads as a last resort and employees starting with help wanted ads and moving in the other direction c. because websites are the only places that employers now communicate news of job openings, the web is the only place employees should look d. the approaches of employees and employers have nothing in common"

b. the respective approaches of employers and employees are essentially opposite, with employers starting inside the firm and gradually moving toward help wanted ads as a last resort and employees starting with help wanted ads and moving in the other direction

"which of these interview stages happens first? a. the selection stage b. the screening stage c. the filtering stage d. the sorting stage "

b. the screening stage

"what is the first step that employers usually take when they need to find candidates to interview for a job opening? a. they search online for personal websites and e-portfolios that might contain information about potential candidates b. they look inside the company for likely candidates c. they post job openings on job boards such as Monster.com and CareerBuilder.com d. they run ads in the local newspaper"

b. they look inside the company for likely candidates

"what are the two vital functions of the final paragraph of an application letter? a. to ask the reader for an interview (or other appropriate action) and to express how happy you would be to work for the company b. to ask the reader for an interview (or other appropriate action) and to make it easy for the reader to reply c. to ask the reader for an interview (or other appropriate action) and to state your salary expectations d. to encourage the reader to read your resume and to highlight at least three key points from your resume"

b. to ask the reader for an interview (or other appropriate action) and to make it easy for the reader to reply

"when writing for audiences who don't speak the same native language as you speak, you can improve communication by a. spelling out numbers rather than writing them as figures b. using simple sentences and careful word choices c. using long paragraphs to reduce the number of visual breaks on the page d. doing all of the above"

b. using simple sentences and careful word choices

"why are unsolicited application letters more challenging to write than solicited application letters? a. nobody wants to receive unsolicited application letters b. with an unsolicited letter, you have to do the research to identify the qualities the company would likely be looking for and convince someone to consider you for a job that might not even be open yet c. solicited application letters are shorter, making it more likely that recruiters will bother to read them d. unsolicited letters do not lend themselves to the AIDA model"

b. with an unsolicited letter, you have to do the research to identify the qualities the company would likely be looking for and convince someone to consider you for a job that might not even be open yet

"Which of the following is not an informative heading? a. Why We Need a New Distributor b. Five Challenges Facing Today's Distributors c. Distributors Are a Better Choice for Us Than Wholesalers d. Distributor Choices"

c. Distributors Are a Better Choice for Us Than Wholesalers

"Type that is justified is a. Flush on the left and ragged on the right b. Flush on the right and ragged on the left c. Flush on both the left and the right d. Centered"

c. Flush on both the left and the right

"Regarding sentence length, the best approach for business messages is to a. Keep all sentences as short as possible b. Make most of your sentences long since you will usually have complex information to impart c. Vary the length of your sentences d. Aim for an average sentence length of 35 words"

c. Vary the length of your sentences

"Which of the following is not an example of a redundancy? a. Visible to the eye b. Free gift c. Very useful d. Repeat again"

c. Very useful

"a letter declining a job offer should follow a. the direct approach b. the AIDA model c. a negative news approach d. the polite plan"

c. a negative news approach

"if you believe that you have a particular disadvantage related to some aspect of your appearance, interviewing skills, job skills, o work experience, how should you handle the situation when preparing for an interview? a. plan to make a joke about your weakness early in the interview; this will break the tension and allow you to focus on the interviewer's questions b. compensate by focusing on your strengths, both while you're preparing and during the interview c. correct the perceived shortcoming if possible; if not, focus on your positive attributes d. ignore the situation; there's nothing you can do about a weakness at this point"

c. correct the perceived shortcoming if possible; if not, focus on your positive attributes

"if you forgot to shut off your mobile phone before stepping into a business meeting and you receive a call during the meeting, the most appropriate thing to do is to a. lower your voice to protect the privacy of your phone conversation b. answer the phone and then quickly hang it up to minimize the disruption to the meeting c. excuse yourself from the meeting and find a quiet place to talk d. continue to participate in the meeting while taking the call; this shows everyone that you're an effective multitasker"

c. excuse yourself from the meeting and find a quiet place to talk

"which should come first on your resume, your education or your work experience? a. education should come first b. work experience should come first c. it depends on which is more meaningful to an employer, given where you are in your career at this moment d. the best resumes today use a two-column format in which education and work experience are listed side by side"

c. it depends on which is more meaningful to an employer, given where you are in your career at this moment

"which of the following is an advisable response to an interviewer who asks you about your marital status, how many children you have, and what their ages are? a. answer the questions; it is perfectly within the interviewer's right to ask you such personal questions, even it they are not directly related to the job you are applying for b. tell the interviewer that such questions are illegal and threaten to sue for invasion of privacy c. sidestep the questions by asking fi the interviewer has some specific concerns about your commitment to the job, your willingness to travel, or some other factor d. if you want the job, refuse to answer the questions but promise that you won't report the illegal questioning to the EEOC "

c. sidestep the questions by asking fi the interviewer has some specific concerns about your commitment to the job, your willingness to travel, or some other factor

"if you're giving an important presentation and notice that many of the audience members look away when you try to make momentary eye contact, which of the following is most likely going on? a. these audience members don't want to challenge your authority by making direct eye contact b. you work with a lot of shy people c. the information you're presenting is making your audience uncomfortable in some way d. the audience is taking time to carefully think about the information you're presenting"

c. the information you're presenting is making your audience uncomfortable in some way

"why is it important for a business message to clearly state expectations regarding who is responsible for doing what in response to the message? a. to make sure other employees don't avoid their responsibilities b. to make sure the person who sent the message isn't criticized if important tasks don't get completed c. to eliminate confusion by letting each affected person know his or her specific responsibilities"

c. to eliminate confusion by letting each affected person know his or her specific responsibilities

"what is the best strategy for asking questions of your own during an interview? a. try to ask all of them at the beginning of the interview so that you don't run out of time b. wait until after the interview and then email our questions to the interviewer c. try to work your questions in naturally throughout the course of the interview d. wait until the interviewer asks if you have any questions"

c. try to work your questions in naturally throughout the course of the interview

"how much personal data should you put on a resume aimed at U.S. employers? a. you should list your age, marital status, and physical handicaps that you might require special accommodation b. you should list your age, marital status, a general assessment of your health (without mentioning any specific problems), and religious affiliation c. you should not list any personal data on your resume d. you should not list anything related to health or nationality, but you should list age, gender, and salary history (assuming you've had at least one full-time job)"

c. you should not list any personal data on your resume

"which of the following best describes the level of quality you should achieve when producing your resume? a. with the advent of email and social networking, most companies are much more relaxed about grammar, spelling, and other old-school concerns, so don't sweat the details b. the typical recruiter in a major corporation sees so many resumes on any given day that most errors pass by unnoticed c. your resume needs to be perfect d. your resume should reflect your work habits, so if you're more of a strategic thinking and don't worry about insignificant details, make sure your resume reflects that"

c. your resume needs to be perfect

"Which of the following choices would be best for communicating a complex policy change to employees in a company with offices all over the world? a. A teleconference followed by an email message b. Instant messaging c. A traditional typed memo sent via regular postal mail d. A posting on an internal website with an email message alerting employees to the change and directing them to the website for more information"

d. A posting on an internal website with an email message alerting employees to the change and directing them to the website for more information

"how does a behavioral interview differ from a situational interview? a. a behavioral interview asks you to relate incidents and experiences from your past, whereas a situational interview puts you in actual work situations and asks you to perform some task, such as leading a brainstorming session b. they are essentially the same thing, although behavioral interviews are generally conducted by computer rather than a live interviewer c. a situational interview asks you to relate incidents and experiences from your past, whereas a behavioral interview asks how you would respond to various hypothetical situations in the future d. a behavioral interview asks you to relate incidents and experiences from your past, whereas a situational interview asks how you would respond to various hypothetical situations in the future"

d. a behavioral interview asks you to relate incidents and experiences from your past, whereas a situational interview asks how you would respond to various hypothetical situations in the future

"what are the two most important factors employers look for during interviews? a. fit with the organization and motivation b. motivation and ability to perform the job c. motivation and years of experience d. ability to perform the job and compatibility with the organization"

d. ability to perform the job and compatibility with the organization

"Culture is learned from a. family members b. explicit teaching by others in the culture c. observations of the behavior of others in the culture d. all of the above"

d. all of the above

"which of the following is a benefit of a multicultural workforce? a. providing a brooder range of viewpoints and ideas b. giving companies a better understanding of diverse markets c. enabling companies to recruit workers from the broadest possible pool of talent d. all of the above"

d. all of the above

"which of the following preemployment tests might you encounter while applying for jobs? a. integrity tests b. substance tests c. personality tests d. all of the above"

d. all of the above

"which of the following is true about nonverbal signals? a. they can strengthen a spoken message b. they can weaken a spoken message c. they can replace spoken messages d. all of the above are true"

d. all of the above are true

"what should you do if the interviewer tells you the salary of the job being offered? a. always take whatever the company offers b. respond with a figure higher than what is offered c. respond with a figure lower than what is offered d. ask if there is any room to negotiate on salary"

d. ask if there is any room to negotiate on salary

"which of the following is one of the several techniques you can use to make sure you don't fall into the traps of ethnocentrism and stereotyping? a. minimize interactions with people whose cultures you don't understand b. make sure that the people you work with clearly understand your culture c. insist that every employee who works for you strictly follows the company's guidelines for intercultural communication d. avoiding making assumptions about people in other cultures"

d. avoiding making assumptions about people in other cultures

"which of the following is not one of the six traits of professionalism identified in the chapter? a. striving to excel b. being dependable c. being ethical d. being loyal to the company no matter what"

d. being loyal to the company no matter what

"which of the following is not a skill employers will expect you to have? a. communicating effectively with people from diverse backgrounds and experiences b. using communication technologies effectively and efficiently c. managing your time wisely and using resources efficiently d. commanding employees to follow orders"

d. commanding employees to follow orders

"for the receiver of a message to respond in the manner desired by the sender, the receiver needs to a. remember the message b. be able to respond to the message c. have the motivation to respond to the message d. do all of the above"

d. do all of the above

"which of the following is the best characterization of etiquette in today's business environment? a. business etiquette is impossible to generalize because every company has its own culture; you have to make it up as you go along b. with ferocious international competition and constant financial pressure, etiquette is an old-fashioned luxury that businesses simply can't afford today c. ethical businesspeople don't need to worry directly about etiquette because ethical behavior automatically leads to good etiquette d. etiquette plays an important part in the process of forming and maintaining successful business relationships"

d. etiquette plays an important part in the process of forming and maintaining successful business relationships

"which of the following is an advantage of the chronological resume? a. it helps employers easily locate necessary information b. it highlights your professional growth and career progress c. it emphasizes continuity and stability in your employment background d. it performs all of these communication functions"

d. it performs all of these communication functions

"if you don't agree with something the speaker says in a large, formal meeting, the best response is to a. signal your disagreement by folding your arms across your chest and staring defiantly back at the speaker b. use your mobile phone to begin sending text messages to other people in the room, explaining why the speaker is wrong c. immediately challenge the speaker so that the misinformation is caught and corrected d. quietly make note of your objections and wait until a question-and-answer period to raise your hand"

d. quietly make note of your objections and wait until a question-and-answer period to raise your hand

"when communicating orally to those who speak English as a second language, you should make a habit to always a. immediately rephrase every important point you make to give your listeners two options to choose from b. speak louder if listeners don't seem to understand you c. ignore the other person's body language d. rephrase your key points if you observe body language that suggests a lack of understanding"

d. rephrase your key points if you observe body language that suggests a lack of understanding

"if you don't yet have significant work experience but still want to become a valued network member, which of the following tactics should you consider? a. limit your networking to people whose work experience is similar to yours so that you can share similar information b. create a convenient, foldable, business-card-size version of your resume that you can give to everyone you meet so they don't have to carry a full-size copy of your resume c. avoid networking until you have enough work experience to be able to offer insider tips on the job market in your industry d. research recent trends in the business world in order to have interesting and useful information at your fingertips whenever you encounter people in your network"

d. research recent trends in the business world in order to have interesting and useful information at your fingertips whenever you encounter people in your network

"which of the following is a potential disadvantage of working in teams? a. teams always stamp out creativity by forcing people to conform to existing ideas and practices b. teams increase a company's clerical workload because of the additional government paperwork required for administering workplace insurance c. team members are never held accountable for their individual performance d. social pressure within the group can lead to groupthink in which people go along with a bad idea or a poor decision even though they may not really believe in it"

d. social pressure within the group can lead to groupthink in which people go along with a bad idea or a poor decision even though they may not really believe in it

"which of the following factors is a significant reason U.S. business professionals often need to understand the cultures of other countries? a. recent changes to government regulations require cultural education before companies are granted export licenses b. the U.S. economy has been shrinking for the past 20 years, forcing companies to look overseas c. many countries require business executives to be fluent in at least two languages d. thousands of U.S. companies, including many of the largest corporations in the country, rely on markets in other countries for a significant portion of their sales"

d. thousands of U.S. companies, including many of the largest corporations in the country, rely on markets in other countries for a significant portion of their sales

after receiving messages, listeners __________ what they've heard by assigning meaning to the sounds

decode

an ethical __________ exists when a person is faced with two conflicting but ethical choices or alternatives that are neither entirely right nor entirely wrong; an ethical __________ occurs when a person makes an unethical choice

dilemma, lapse