BCOM Test 2

Instant messages

. _____ are most identical to telephone conversations as the parties involved communicate in real time. Emails Instant messages Tweets Memorandums Letters

factual

A business report is an orderly and objective communication of _____ information that serves a business purpose. factual preliminary subjective recursive speculative

a mobile application

A chain of parking garages recently offered customers the ability to pay for parking on their mobile phone instead of paying at an office or feeding a parking meter. This is an example of a business making use of the technology known as collaborative software. Internet tracking. cloud computing. concept mapping. a mobile application

designed the fall 2015 ad campaign for Macy's

Abby, a graphic designer, quit her job at a design firm and has submitted her résumé to several other design firms. Which of the following is a typical example of how she should describe her duties in her résumé? -designing the company's logo -designed the fall 2015 ad campaign for Macy's working with the advertising team to create a whole advertising campaign -I am working on a campaign for the City of San Diego. -I design posters for the Playbill Theatre.

primary

Alicia and Kwame are conducting customer surveys to gather information for a report. This is an example of ______ research. primary metasearch secondary catalog Boolean logic

It should include a problem statement and a purpose statement.

Explanation Item 1 Item 1 1 of 1 points awarded Item Scored Which of the following statements about the introduction of a long, formal report is true? It should include a problem statement and a purpose statement. It should avoid mentioning how information was collected; this should be saved for the bibliography. It contains the meetings of the last meeting prior to the report being published. It should be placed before the prefatory pages at the very beginning of the report packet. It should end with a review of the facts of authorization.

question

In a report, the purpose statement is often written in the form of a(n) declarative statement. question. exclamatory sentence. noun phrase. descriptive sentence.

descriptive statements

In reports, problem statements are generally written as exclamatory sentences. descriptive statements. noun phrases. questions. infinitive phrases.

education

In terms of constructing a résumé, which of the following is the strongest selling point for a student's first job after college? references special qualifications education organizational memberships personal information

in an email apology to a customer for dispatching the wrong order

In which of the following cases will the indirect order of organizing information be most appropriate? in an email containing the weekly newsletter, which details the activities of the organization in a letter to a colleague requesting certain sales reports in an email sent to a supplier asking for raw materials in an email apology to a customer for dispatching the wrong order in an email response approving an employee's leave request

information about high school

Jean has listed her education as follows. What information should she omit to strengthen this section? Bachelor of Business Administration: Accounting (May 2018) University of Massachusetts-Boston GPA: 3.8/4.0 Honors Thesis: "VITA Program Participation and Accounting Students' Perceptions of Community Service" Central High School, Diploma (May 2014) GPA: 4.0/4.0

3 and 5

Jean has the following activities, hobbies, and personal characteristics listed on her résumé. Are there any that she should omit? 1. President - Student Accounting Society 2. Volunteer - VITA (Volunteer Income Tax Assistance) 3. Engaged 4. Member - UMass Intramural Volleyball Team 5. Lutheran

putting the text of the résumé in the body of the email only, as readers may not be able to open attachments.

Jean has to send her résumé via email. She should consider all of the following except - using a standard font for the text in her résumé. - using the ruler or tables to align text in the résumé rather than tabs or the space bar. - including her name in the file name of her résumé. - sending the document as a PDF file (in addition to the Word file) to preserve the format. - putting the text of the résumé in the body of the email only, as readers may not be able to open attachments.

Objective 1

Jean has written the following three objectives. Which would you advise her to use? -Objective 1: A full-time, entry-level public accounting position where I can serve clients and benefit from others' experience -Objective 2: Public accountant position utilizing my skills in accounting, leadership, and communication to benefit the company, grow the company's profits, and begin my accounting career -Objective 3: A position in which my accounting, communication, and leadership skills are used

direct order.

Lata is writing a message to her boss. She has discovered a source for office supplies that carries name brands but whose prices are at least ten percent cheaper than their company's current supplier. She intends to open her message with a statement saying that she has found a way to save the company money. Lata's plan for her message is called the cause-effect order. problem-solution order. direct order. chronological order. indirect order.

are initialed by the writer rather than signed.

One difference between memos and letters is that memos do not use pre-defined templates and formats. are initialed by the writer rather than signed. are more formal and use a highly formal style of writing. are the most widely used form of external communication. use specific headings that are common to all memos.

results on office chair reviews, excluding articles that mention Fleming

Rajesh is looking for reviews on new office chairs, but he doesn't want reviews on chairs made by Fleming Chairs. He uses the search phrase "office chair review NOT Fleming." Which of the following search results is most likely to come up? results on office chairs made by Fleming results on Fleming office chair reviews and no other companies results on office chair reviews, excluding articles that mention Fleming results on office chairs or reviews results on office chairs alone

prefatory pages

Reports that are long and formal typically have ______, which come before the report itself. inventory reports progress pages memo pages appendices prefatory pages

plagiarism.

Submitting another person's published work as your own without properly crediting it is called user testing. plagiarism. transition. usability testing. observation.

an email praising the best-performing employees of the quarter.

The direct order of organizing information in a message is likely to produce the most effective result in an email praising the best-performing employees of the quarter. a memo to an employee informing her of the termination of her service. a letter to a customer apologizing for the non-availability of a product. a letter to the parents of a student regarding his absenteeism. an email to a vendor giving the reasons for switching suppliers.

the use of many abbreviations and typed symbols for emotions

The increased use of text messages, which prioritizes brevity, has resulted in the use of many abbreviations and typed symbols for emotions. business writers using longer, structured sentences in their messages. mobile phone providers limiting the number of characters per message. the rapid decline in the use of email for business communication. the increased use of memorandums.

presents the supporting information before stating the main point.

The indirect order of organizing information in a report differs from the direct order in that the indirect order uses an informal tone and presents the information in an impersonal style. is typically used to present day-to-day, routine information. enables readers to quickly receive the most important information first. presents the supporting information before stating the main point. is primarily used for organizing the information in letter reports and memos.

routine operational reports.

The majority of the reports written within companies are routine operational reports. meeting minutes. feasibility reports. progress reports. problem-solving reports.

prospecting

Trish has been approaching likely employers directly, by either personal visit, mail, or email. This is known as career counseling. prospecting. sourcing. job consulting. headhunting.

Begin each list item with an action verb.

What does Jean need to do to improve how she presents the following information regarding her position as an office assistant? -Process payroll for 300 employees -Route calls using a multi-line phone system -File confidential personnel documents -Data entry using Excel and PeopleSoft -Mail distribution to 15 offices at 3 locations

Word the list items so that they are more descriptive and include items in the list that refer to the skills she acquired.

What does Jean need to do to improve how she presents the following information regarding her work at the campus information desk? -Work at the information desk -Answer questions -Count money -Sell postage stamps -Give directions, phone numbers, and other information to customers

an RSS feed

Which of the following is a source of secondary research? an online survey an email interview observation an experiment an RSS feed

A manager writes a report to analyze a sudden loss in sales revenue.

Which of the following is an example of a problem-solving report? A fund-raising organization prepares weekly summaries of its efforts to achieve its goal. An employee prepares a statement about his progress toward completing a project. A manager creates a report related to production data. A manager writes a report to analyze a sudden loss in sales revenue. A store manager creates a report regarding customer traffic in the store over the weekend.

experience

Which of the following is an internal factor to be considered when identifying an appropriate job? location preference the job market experience family needs economic needs

a comparison of two or more alternatives with the goal of finding the best one

Which of the following is the best example of a feasibility study? a step-by-step description of a problem along with remedial action a detailed analysis of a competitor's strengths and weaknesses a comparison of two or more alternatives with the goal of finding the best one a report developed by an external agency, such as a consultancy, for a client a report that is generated every day using predefined templates

determining the problem and purpose

Which of the following is the first step of researching and writing a collaborative report? identifying the factors of the problem determining the problem and purpose interpreting the information planning the report's components and style gathering the needed information

As requested, here is the report...

Which of the following is the most appropriate beginning for a letter of transmittal? I would recommend that the... There are three points I'd like to stress... As requested, here is the report... Thank you for giving us the opportunity to... The recommendations in this report are based on...

Many of the routine operational reports will be submitted on predesigned forms.

Which of the following is true about routine operational reports? Routine operational reports tend to be submitted on an as-needed basis. The nature of the organization does not influence the forms taken by routine operational reports. The form and contents of routine operational reports will not vary from company to company. When creating routine operational reports, you should avoid using template macros or merge documents. Many of the routine operational reports will be submitted on predesigned forms.

The first step in finding an internship simply may be to contact your school's career services office.

Which of the following is true of conducting your job search and finding an internship? Unlike paid internships, unpaid internships do not carry any value. The first step in finding an internship simply may be to contact your school's career services office. You should begin your job search only when you are ready to find employment. Networking on social media sites is not likely to help you find employment. Internships provide very little opportunity to gain real-world and marketable skills.

If one adopts the past-time viewpoint, one should treat the research, the findings, and the writing of the report as past.

Which of the following is true of writing a report? Biased analyses and emotionally charged language strengthen a report. Researchers agree that the footnotes are the most frequently read parts of a report. One should strive for a perfect draft of the report the first time around. Characteristics such as objectivity and coherence can distract readers from the message of the report. If one adopts the past-time viewpoint, one should treat the research, the findings, and the writing of the report as past.

They contain supplementary information that supports the report.

Which of the following statements about appendices is true? They are used to present the table of contents. They contain supplementary information that supports the report. They contain the bibliography for the sources used in the report. They are where the executive summary is located. The follow the title page of a long, formal report.

Emails should mostly use informal language in day-to-day business messages

Which of the following statements about emails is true? Emails are less popular than memos as a form of internal communication. Emails used for formal communication should make use of contractions. Emails are less popular than text messages for formal communications. Emails should mostly use informal language in day-to-day business messages. Emails used to communicate with colleagues should use highly formal language.

You should learn what you can about a company, including its products or services, personnel, and current activities

Which of the following statements about interviews is true? - You should learn what you can about a company, including its products or services, personnel, and current activities. -An interview is your initial contact with a prospective employer. - To show your personality, you should dress in a trendy style for an interview. - You should be prepared to answer all interview questions, legal or not. - You should let your natural anxiety show through in your interview so that the interviewer knows how earnest you are.

Memos are mostly used for communicating within an organization.

Which of the following statements about memos is true? Memos have the same form as other communication forms. Memos are currently the most widely used form of internal communication. Memos are mostly used for communicating within an organization. Memos are more formal than letters. Memos are currently more popular than emails.

When dividing report information into sections, the sections should not overlap in terms of the topics they are covering.

Which of the following statements about organizing the information in a report is true? The conventional outlining system uses whole numbers to show major sections. The decimal outlining system uses Roman numerals to show the major headings and letters of the alphabet and Arabic numbers to show the lesser headings. When dividing report information into sections, the sections should not overlap in terms of the topics they are covering. Each subsection must have at least three headings. Within a given level of importance, it is acceptable to have two large sections and one small section.

If you include references, you should include them on a separate reference sheet.

Which of the following statements about references is true? References should never be included with a résumé. References should be included whether or not the employer asks for them. If you include references, you should include them on a separate reference sheet. If you include your references, you should place them after your job experience and before your personal information. It is considered proper to include "References available upon request" at the bottom of your résumé.

Your name should be in type that is larger and bolder than the rest of the résumé.

Which of the following statements about résumés is true? -Previous work experience not related to the current job is excluded from the résumé. -Your name should be in type that is larger and bolder than the rest of the résumé. -Excessive white space is used in the middle of the résumé. -In résumés sent as attachments, lists and blocks of text are formatted using the space bar or tab key. -The name and contact information of the candidate is included at the bottom of the résumé.

Résumés are arranged for easy scannability.

Which of the following statements about résumés is true? Your résumé should be limited to presenting your contact information, education, and job experience. Résumés are arranged for easy scannability. The same résumé format is used for every type of position. One résumé can be used to apply for every position you are interested in. It is unlikely you will need printed copies of your résumé.

It is often the only part of a report busy executives will read.

Which of the following statements about the executive summary is true? It contains extra information not covered in the report itself. It is always included as part of the report proper. It transmits the report to the reader and provides an introduction. It is often the only part of a report busy executives will read. Its inclusion depends on the formality and cost of the report.

a functional layout

Which of the following strategies of organizing information in a résumé groups related skills and is good for those who have had many jobs? -a combined layout -a targeted layout -a functional layout -an accomplishments layout -a reverse chronological organizational layout

organizing by food ingredient (fat, salt, cholesterol, carbohydrates, sodium)

Which of the following would be the least helpful way to organize the part of your report about the five restaurants? organizing by food ingredient (fat, salt, cholesterol, carbohydrates, sodium) organizing by most to least healthful restaurant organizing by the meals (breakfast, lunch, dinner) offered at the restaurants organizing by least to most healthful restaurant organizing by restaurant, in alphabetical order (Restaurant A, Restaurant B, etc.)

Sierra employees need to know how to make healthful eating options when entertaining clients.

Which of the following would be the most appropriate problem statement on which to base your research? Investigate healthful eating choices at local restaurants. Provide Joe Moreno with the nutritional information he requested regarding five local restaurants. What restaurants should Sierra employees use when entertaining clients? Sierra employees need to know how to make healthful eating options when entertaining clients. What are the nutritional guidelines at area restaurants?

Find healthful eating options at five area restaurants and develop general guides for healthful restaurant dining.

Which of the following would be the most appropriate purpose statement to guide your research? What should Sierra Publishing do to provide healthful dining options for its employees? Why Sierra should provide nutritional information to employees who entertain clients. Analyze Sierra's responsibility for providing healthful dining opportunities for employees and clients. Find healthful eating options at five area restaurants and develop general guides for healthful restaurant dining. Which five area restaurants provide the most healthful options for sales and management staff and clients?

cost of meals

Which of the following would likely not be a factor you would research to address your report problem? Multiple Choice foods to avoid based on sodium, fat, and calories nutritional content of meals by type (breakfast, lunch, dinner) at each of the five restaurants the five restaurants employees and clients visit most frequently cost of meals general guidelines for healthful eating

Title fly Title page Transmittal message Table of contents Executive summary Limitations of the project Detailed findings Ending summary Bibliography Appendix

With formal reports, readers expect the report components to be in their conventional order Limitations of the project Detailed findings Title fly Transmittal message Table of contents Bibliography Executive summary Appendix Title page Ending summary

Restaurant A contains the most vegetarian options, so it is the most healthful restaurant.

You have studied the menus and the nutritional information for the five restaurants you were asked to research. Which of the following indicates an interpretation problem? Of the five restaurants, the food at Restaurant C has the highest sodium content. Of the five restaurants, Restaurant D has the most low-fat options for breakfast. Restaurant A contains the most vegetarian options, so it is the most healthful restaurant. Of the five restaurants, Restaurant B and Restaurant C have the most fried foods. Restaurant A offers the most low-fat dinner choices, while Restaurant C offers the most low-fat lunch choices.

Emails

_____ have become the most widely used form of written business communication due to their low-cost and superior speed and efficiency in communicating with both internal and external audiences. Emails Text messages Instant messages Memos Letters