BCOR 330 CHAP 11
Which of the following is a computer user responsibility?
Applying software patches and fixes
Identify the function of the data administration group in an IS department.
It protects the data and information assets of the company.
_________ is the process of hiring another organization to perform a service.
Outsourcing
Companies that outsource must accept some loss of control when hiring other organizations to perform certain services. A disadvantage related to the loss of control is that it __________.
isn't easy to part ways with the outsourcing company
Which of the following describes the development group? A.)Manages the process of creating new information systems as well as maintaining existing ones, and solves problems or adapts existing information systems to support new features and functions B.)Protects data and information assets by establishing data standards and data management practices and policies C.)Investigates new information systems technologies and determines how the organization can benefit from them D.)Manages the computing infrastructure, including individual computers, in-house server farms, networks, and communications media
A.)Manages the process of creating new information systems as well as maintaining existing ones, and solves problems or adapts existing information systems to support new features and functions
Which of the following is a best practice when planning information systems?
Aligning information technology with business goals and objectives
Which of the following is true of outsourcing? ANSWER A.)Outsourcing to emerging countries occurs only if the countries contain manufacturing facilities. B.)The potential benefits of outsourcing outweigh the drawbacks in all situations in the current global market. C.)A decrease in communication costs has powered outsourcing of business processes on a global scale. D.)One of the factors influencing most global outsourcing ventures is the presence of restrictive environmental regulations.
C.)A decrease in communication costs has powered outsourcing of business processes on a global scale.
Organizations today often have a number of executive positions that are devoted to managing, securing, and evaluating information technologies. All of the following are part of the list of executive positions EXCEPT __________.
COO
Which of the following is a computer user right?
Effective training
Before leaving work each day, Danielle follows a procedure provided by the IT department that causes a backup of her computer storage's devices into a cloud-based backup storage area. Danielle is following which of her user responsibilities?
Following security and backup procedures
To maintain a safe environment at work, users should use strong passwords. Users also have other responsibilities when maintaining a secure environment. Which of the following is another responsibility a user has?
Installing only authorized programs
Amazon.com operates customer service centers in the United States, India, and Ireland. During the evening hours in the United States, customer service reps in India, where it is daytime, handle the calls. When night falls in India, customer service reps in Ireland handle the early morning calls from the east coast of the United States. In this way, companies can provide 24/7 service without requiring employees to work night shifts. Which of the following best explains the scenario described?
International outsourcing
Identify the function of the technology office in an IS department.
It determines the effect of the implementation of new information systems.
Identify the function of the outsourcing relations group in an IS department.
It negotiates the costs of hiring another organization to perform a service.
Annie, a member of an ongoing systems development project team, is an information systems manager who reports to Jake, the head of the information systems department. From the given scenario, it can be inferred that __________.
Jake belongs to the information systems steering committee.
Which of the following is NOT true with respect to the cloud in 2029? ANSWER A.)More applications will be rented, not purchased. B.)Running a computer center for anyone other than a cloud vendor is not a promising career. C.)Most organizations will move their internal hardware infrastructure into the cloud. D.)Most companies will keep their data on their own privately controlled servers.
Most companies will keep their data on their own privately controlled servers
At Keith's place of employment, users of the accounting systems have had to wait as many as 48 hours before getting a response from the IS help desk after reporting a problem. Keith's company is failing to provide which of the following user rights?
Prompt attention to problems, concerns, and complaints
Which of the following is NOT a major function of the IS department?
Sharing and communicating information assets
Which of the following is NOT a purpose of outsourcing?
Sharing skills and business management resources
Which of the following statements is NOT accurate? A. As strategies change, IS must evolve along with the organization. B. As the organization merges with other organizations, IS must evolve along with the organization. C. Maintaining alignment between IS direction and organizational strategy is a continuing process. D. Switching from in-house hosting to cloud hosting requires little time and resources. E. Adapting IS to new versions of business processes is neither easy nor quick.
Switching from in-house hosting to cloud hosting requires little time and resources
By 2029, we can expect which of the following current trends to be complete?
The conversion of IT resources to the cloud
Which of the following best defines outsourcing?
The process of hiring another organization to perform a service
Many organizations utilize _______, a group of senior managers who work with the CIO to set priorities and select IS projects.
a steering committee
Another name for the principal manager of the IS department besides vice president of information services is ________.
chief information officer
The __________ is the representative for IS and IT issues on the executive staff.
chief information officer (CIO)
The primary functions of an organization's IS department include all of the following EXCEPT __________.
eliminate all uses of outsourcing
The management of IS will face many challenges in 2029. Chief among these challenges will be __________.
increased emphasis on use of IS as a means of gaining competitive advantage
A serious risk associated with outsourcing is _________.
loss of control
At times, organizations may decide to hire another organization to perform certain services on its behalf. This arrangement is termed _________.
outsourcing